Consumer Reports Ratings are Out----Verizon top carrier in 14 outof 20 cities, T-Mobile top carrier in 3 cities

Ness net wrote:

> Carriers MAY share towers (forced to by NIMBYs, etc) in some locations.

You say that like it's a bad thing. The alternative is putting up
multiple towers.

What's amusing is to be at a planning commission meeting, where most of
the members are real estate people or developers (as is the case in most
towns), and Sprint or T-Mobile come in to try to get a tower approved.
Invariably, the opponents of the tower will bring up the fact that
Cingular and Verizon are able to provide coverage without towers in
these sensitive locations, and the carriers then have to hem and haw
about how they need more towers due to their operating frequency, how
it's unfair to penalize them for being newer operators that got the less
efficient spectrum, etc.

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› See More: Consumer Reports Ratings are Out----Verizon top carrier in 14 outof 20 cities, T-Mobile top carrier in 3 cities

Bad thing.... no.

Aesthetically, 1 with many vs. 2-3+ towers on a hill.
The 1 with many wins.

In the beginning, it was every carrier for themselves. We built
many sites within a stone's throw of a McCaw site. Then, the PCS
guys came along and built also. "Antenna farm" is the term.

NIMBY has made carriers play nice - (nicer anyway)




"SMS" <[email protected]> wrote in message news:[email protected]...
> Ness net wrote:
>
>> Carriers MAY share towers (forced to by NIMBYs, etc) in some locations.
>
> You say that like it's a bad thing. The alternative is putting up multiple towers.
>
> What's amusing is to be at a planning commission meeting, where most of the members are real estate people or
> developers (as is the case in most towns), and Sprint or T-Mobile come in to try to get a tower approved. Invariably,
> the opponents of the tower will bring up the fact that Cingular and Verizon are able to provide coverage without
> towers in these sensitive locations, and the carriers then have to hem and haw about how they need more towers due to
> their operating frequency, how it's unfair to penalize them for being newer operators that got the less efficient
> spectrum, etc.

i dont agree i have had sprint and the crs's are very polite and friendly in
maine whare i have a service plan with them.
had charges removed in one call call backs to mak sure all is well ect

--
AL'S COMPUTERS
"Jackzwick" <[email protected]> wrote in message
news:[email protected]...
> In article <G%[email protected]>,
> "RHinNC" <rhinnc@[get rid of this] hotmail.com> wrote:
>
> > It really matters where and how you use your phone. Most of my phone
service
> > is done within 20 miles of my home. There is a Sprint tower within 1/4
mile
> > from my house. I have full EVDO service and it works very well, for me
and
> > has for the past 7 years.
> >
> > Plus the fact that my family in California, Washington State, West
Virginia,
> > and Massachusetts all use Sprint. Sort of a no-brainer.
> >
> > When they do these surveys they are bound to be wild variances. No one
> > phone/service will do everything for everybody.
>
> But every year, the Yankee Group, JD Power, and Consumers Reports reach
> the same conclusion.
>
> Cingular is poor in Customer Service, Sprint is worst.

"I just brought two more of my phones over to Sprint".....

"I even brought two from Nextel"

I assume you mean phone NUMBERS, right?

Sprint doesn't activate non-Sprint phones on their network, period.
And... Nextel is iDEN, Sprint is CDMA (a Nextel phone won't work on CDMA)


"jjim" <[email protected]> wrote in message news[email protected]...
> I also don't agree. I switched from Alltel to Sprint about three months
> ago and have nothing but good service, good customer support, and good
> tech support. I use the PalmTreo 700p. I had many problems with Alltel
> and caught them in 2300.00 in overcharges, still battling with them. I
> just brought two more of my phones over to Sprint, and as soon as my other
> contract expires, three more will move over. I even brought two from
> Nextel, they seemed really happy about that. Got the Treo for free and
> other phones at rock bottom.....
>
> --
> gone in less than one second---------->>>>>>>>>>>>
> jjim..........registered linux user 281836

thanks jim i would love to see more sprint pots on this group or maby get
time warner news admins to add a group for sprint users

--
AL'S COMPUTERS
"jjim" <[email protected]> wrote in message
news[email protected]...
> On Wed, 13 Dec 2006 07:34:58 +0000, Andy wrote:
>
> > i dont agree i have had sprint and the crs's are very polite and
friendly
> > in maine whare i have a service plan with them. had charges removed in
one
> > call call backs to mak sure all is well ect
> >
> > --
> > AL'S COMPUTERS
> > "Jackzwick" <[email protected]> wrote in message
> > news:[email protected]...
> >
> I also don't agree. I switched from Alltel to Sprint about three months
> ago and have nothing but good service, good customer support, and good
> tech support. I use the PalmTreo 700p. I had many problems with Alltel
> and caught them in 2300.00 in overcharges, still battling with them. I
> just brought two more of my phones over to Sprint, and as soon as my other
> contract expires, three more will move over. I even brought two from
> Nextel, they seemed really happy about that. Got the Treo for free and
> other phones at rock bottom.....
>
> --
> gone in less than one second---------->>>>>>>>>>>>
> jjim..........registered linux user 281836

At 14 Dec 2006 06:48:49 +0000 Andy wrote:
> thanks jim i would love to see more sprint pots on this group or maby
get
> time warner news admins to add a group for sprint users

alt.cellular.sprintpcs has been around almost as long as, well..., Sprint
PCS has! ;-)


--
Posted via a free Usenet account from http://www.teranews.com

I don't know about anything else and I am a Consumer Reports member, but with
T-Mobile's customer service--I don't care about dropped calls or even the
difference in plan costs (and I live on a limited fixed income)--after using
Sprint with their customer NO service--I am pretty much a T-Mobile lifer. I
have never had them let me down!!!!!!!

SMS wrote:
>The January 2007 Consumer Reports has their annual survey of cellular
>phone service out. They surveyed about 43,000 cellular subscribers and
>rate the carriers in 20 metropolitan areas on metrics of coverage,
>network congestion, dropped calls, and static.
>
>As in previous years, Verizon is the top carrier in most metro areas,
>but T-Mobile and Alltel also did well in many areas.
>
>The most amusing part of the story is the sidebar about Cingular's claim
>of "fewest dropped calls." Consumer Reports states: "our own surveys
>have found Cingular to be only about average when it comes to dropped
>calls and one of the poorer performers in terms of overall satisfaction."
>
>This annual survey is statistically the most accurate survey of wireless
>carriers, though J.D. Power's survey of about 24,000 users has a
>similarly small margin of errer. JD Power reached essentially the same
>conclusions as Consumer Reports, with Verizon and T-Mobile leading in
>all regions.
>
>The metro areas where Verizon had a significant lead over Cingular (8 or
>more points) were Los Angeles, Minneapolis, Phoenix, San Diego, San
>Francisco, Tampa, and Washington D.C..

Sprint can throw money at anything they want and everything in your article
on them. I can only guess you work for them, because everything you have
stated does not change their customer NO SERVICE. Without that--a company
stinks. Theirs is the WORST. If they get nothing else from Nextel, they
should adopt Nextel's customer service program. Nextel actually has a pretty
good one. T-Mobile is the only one which tops it.

[email protected] wrote:
>Sprint dedicated $7 billion to network enhancements in 2006.
>Sprint is investing more than $2 billion into the Nextel National
>Network and adding more than 1,600 new cell sites to expand
>coverage and increase capacity across the country.
>Sprint leads the industry in mobile broadband coverage and
>rollout of EVDO and EVDO Rev A. By the fourth quarter of 2007,
>Sprints entire mobile broadband network will be upgraded to
>EV-DO Revision A. Once the network is upgraded, Sprint will
>also expect to begin offering in early 2008 high performance
>walkie-talkie services over the EV-DO Revision A network.
>Don't forget 4G, Sprint's planned buildout of the 4G WiMAX
>network will be the standard for future mobility products and services.
>
>The hallmark of Sprint Nextel is innovation.
>Sprint's ranked #1 in the telecommunications industry in the
>area of innovation in the FORTUNEs 2006 Most Admired Companies list.
>Sprint Nextels impressive portfolio of assets includes a
>high-speed data network, Sprint Power Vision, which empowers
>customers to do what they want, when they want it, where
>they want it. Sprint was the first carrier to offer live TV and
>today we offer more than more than 50 video channels that
>feature live and on-demand programming.
>
>Popular price plans are available to Sprint customers to help
>prevent them from paying high overage charges
>and paying for minutes they do not use. Nights start at 7 p.m., This
>gives customers two more hours of free calling. Sprint also offers
>plans with Free Incoming Calls - in which calls from any of the
>networks are free. Another item other co's don't offer.
>We Have Saved The Best for Last = Upgrade Fees Eliminated:
>Sprint recently eliminated device upgrade fees for existing customers
>when they purchase a new device either through telesales or
>online at www.sprint.com
>
>---All Fact!!!

If they shut down the Nextel side--Keep Nextel Customer Service and Shut Down
Sprint's what is supposed to be customer service. Maybe it is age <yawn>,
but Customer Service is huge to me. I was raised when such a thing really
existed and was considered important.

Diamond Dave wrote:
>>Sprint dedicated $7 billion to network enhancements in 2006.
>>Sprint is investing more than $2 billion into the Nextel National
>>Network and adding more than 1,600 new cell sites to expand
>
><yawn>
>
>Verizon will still beat them hands down in voice call coverage and
>service. The only thing they have right now is better EV-DO coverage.
>
>I'm surprised they just don't shut down the iDen (Nextel) side of the
>network and move those customers to the CDMA side. They have so many
>technical problems with the SMR band.
>
>Dave

experiencedsenior <u30227@uwe> wrote:
> Sprint can throw money at anything they want and everything in your article
> on them. I can only guess you work for them, because everything you have
> stated does not change their customer NO SERVICE. Without that--a company
> stinks. Theirs is the WORST. If they get nothing else from Nextel, they
> should adopt Nextel's customer service program. Nextel actually has a pretty
> good one. T-Mobile is the only one which tops it.
>

My experience with Verizon's customer service has been top notch! I think it
equals my experience with T-Mobile's customer service from a few years ago
when we used them for my Wife's phone.

--
Thomas T. Veldhouse
Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0

Having been with both the companies you discuss--it is T-Mobile hands down.
Sprint's customer service is so bad--I would give up cell phone service
before returning to them ever. T-Mobile has the kind of customer service
"senior" considered a major part of business, but has slowly disappeared. If
customer service is important to you then T-Mobile is number one and they
have always found a way to fix my problem, a way around it, or close enough
that I have never once considered changing or hung up angry or frustrated.
They are an excellent company in all areas, but five star in customer service.


dafydd wrote:
>So what have we learned from all this chit chat? Basically that every
>company has its better parts, and has areas in the country where they
>are very strong. From a personal standpoint, as a customer service
>representative, I find the thing that needs to be worked on the hardest
>by Sprint to be the amount of notes that are left in accounts. You
>have no idea, until you are the rep dealing with a customer, how
>frustrating it is to have absolutely NO idea what the rep before you
>did, because the note reads something like this.. "cust called in
>about their account" nothing about what on the account they called in
>about, what they did inregards to information to the customer, etc...
>There are strides being made however, In the department I work in, we
>are required to state why the cust called, what the issue they were
>having was, what we did to resolve it, and what if any information was
>given. over the long run, this will help improve cust service from
>both sides of the phone, as we 'as reps' can actually communicate
>clearly with the customer with some intelegence, as to what has taken
>place.. sorry for the rant, but i had to get that out of my system.
>
>As a customer of both T-Mobile and Sprint, in the area I live in,[Kasas
>City] Both are very good as far as coverage is concerned. If you are
>wanting best prices for plans, go with T-mobile, or find a Sprint
>employee and ask them for their emal address so you can use it to sign
>up for the SERO plans available. If you are wanting data products, and
>speed, sprint is the bomb.
>
>> > In short, I would rate, based upon my or aquaintance experience as :
>> >
>[quoted text clipped - 19 lines]
>> equally, this would be 2000 responses per city, the margin of error
>> would be less than 2%. No one can argue with these results.

Mr. Kelly--wish I could have gotten hold of you when I was having all my
problems. I actually had my first heart attack about forty feet outside a
Sprint store because of service (Diagnosis: Stress induced cardiac episode)
and I worked Over, Short, and Damaged for one of the top three trucklines for
years which is the ultimate test of customer service stressville (losing the
special made torches for the Pan American Olympics as an example of ten days
of hell) so it is not because of my delicate nature. It really was abusive
treatment in a Sprint store And of the people who came to my aid when I
collapsed outside the Sprint store--not one was from the Sprint store. This
I found out during my recovery and from the ambulance crew who checked in on
me later because "never had anyone with a sense of humor when in such pain
and so easy to work with" which makes me think it was not me having an
impossible to please attitude. Even your super, duper, special department in
Texas for "serious problem customers" is a joke with its case# and same
"specialist" until completed--oop's--mine disappeared when you merged with
Nextel and the new one wondered if I were interested in getting help or just
being nosy about my former lousy "specialist", which I did not think boded
well for our chances from first impressions. Talk is talk and Actions are
actions. Case# 1276728 -- Finally dropped Sprint, breaking contract which
Sprint had already broken dozens of times and offered to go to arbitration--
but instead, you just keep trying to rattle with threats.

[email protected] wrote:
>To: All Sprint Nextel employees
>
>As you may have seen in the news last week, Sprint Nextel took a few
>hits from the media, including a less-than-favorable article in
>Consumer Reports. A few months ago we had a similar evaluation in the
>annual JD Power survey. Tough coverage is always expected when a
>company takes action to change and transform itself. Unfortunately,
>this type of story will likely continue until we restore confidence
>with improved results.
>
>We've always said it will take time to see the improvements over the
>long term - research has shown that it takes about 12 months for
>people's perceptions to change about coverage and call quality - and
>these recent ratings underscore the importance of the strategy we have
>put in place and our need to execute.
>
>In the meantime, don't let media coverage rattle or distract you.
>Sprint's execution during the past several months is paying
>dividends. We know how to get this business moving in the right
>direction, and we are making progress.
>
>We recognize that we are in a competitive business and to be successful
>we must provide an exceptional customer experience. In many markets,
>Sprint is the leader in performance. In most markets it is a
>statistical dead heat. We are completely focused on our networks,
>improving customer satisfaction, reducing churn, and giving our
>customers the best pricing on innovative products and services. In
>fact, Consumer Reports cited Sprint specifically as the leader in data
>services.
>
>I just spent two days last week visiting a handful of contact centers,
>and there's a big difference between perception and reality. What I
>saw were determined, passionate employees who are engaged, innovative
>and attentive on every call. They care about meeting the needs of their
>customers, about making Sprint the undisputed leader in customer
>service, and, frankly, they're taking this criticism personally.
>Working in Retail or taking Care calls is not any easy job, and I'm
>very proud of the commitment I see in those who do it.
>
>One example that our renewed strategy is working: Our Care organization
>exceeded its annual forecast/target for subscriber account renewals a
>full month before the end of 2006, and they are trending to secure
>almost 13% more contract renewals by year end. That's awesome! This
>is even more remarkable given the fact that contract renewals were
>below monthly targets for the first four months of 2006. Much of our
>progress is due to impressive improvements in close rates (we have
>doubled our year-over-year close rate performance), despite declining
>call volumes into Customer Care.
>
>Also, our Rio Rancho Contact Center was named by New Mexico Business
>Weekly one of New Mexico's "Best Places to Work." This team
>proves that combining hard work and good fun can deliver powerful
>results. Rio Rancho is routinely among the highest performing contact
>centers in the company, helping reduce churn while turning in great
>sales numbers. Our associates in Rio Rancho are a great example of what
>our people can deliver for our customers.
>
>I believe all of us are committed to "righting the ship." We know
>that to be successful we must provide the best customer experience.
>We're taking new steps to retain customers, and we expect to post
>significant gains in customer loyalty in 2007 through network
>enhancements, our new marketing campaign and a relentless focus on the
>customers' experience with our network and when they call us for
>service.
>
>Sprint's mission is to make our customers' lives simpler and more
>productive. We are continually working to improve customer service, so
>that we can quickly and effectively answer their questions, resolve
>their issues, and increase the value they receive.
>As employees, make sure you're armed with these facts to deflect
>skeptics' opinions and to explain the progress we're making:
>
>* $7 billion to network enhancements in 2006 - more than $2 billion
>going into the Nextel National Network.
>* 1,600 new cell sites.
>* PowerSource (hybrid) phones that operate on the iDEN network for
>walkie-talkie services and on the CDMA network for voice and data
>services.
>* Industry-leading mobile broadband coverage (CDMA).
>* EVDO network now covers 219 major markets, 725 airports, and more
>than 181 million people.
>* Our planned buildout of the 4G WiMAX network - working with
>Motorola, Intel and Samsung - will be the standard for future
>mobility products and services.
>* Sprint was the first carrier to offer live TV, and today we offer
>more than more than 50 video channels that feature live and on-demand
>programming.
>* The Sprint Music Store, an over-the-air music download service,
>celebrated its one-year anniversary in November and is the first
>service of its kind to reach 8 million song downloads.
>* Sprint Family Locator - an innovative tracking system that employs
>GPS (Global Positioning Satellite) - represents an overall effort to
>attract customers and build loyalty.
>* Sprint Movies, our pay-per-view service for mobile phones, is the
>2006 winner of the 3G CDMA Industry Achievement Award for Innovative
>Use of Mobile Television, given by the CDMA Development Group (CDG) and
>Mobile Entertainment Forum (MEF).
>
>So you can see, we're not sitting back and watching the competition
>pull away. There are many reasons to feel good about Sprint, and you
>should know you are making a difference in people's lives by giving
>them world-class telecom service.
>
>Tim Kelly

thanks didnt see it in the list of groups at first

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AL'S COMPUTERS
"Todd Allcock" <[email protected]> wrote in message
news:[email protected]...
> At 14 Dec 2006 06:48:49 +0000 Andy wrote:
> > thanks jim i would love to see more sprint pots on this group or maby
> get
> > time warner news admins to add a group for sprint users
>
> alt.cellular.sprintpcs has been around almost as long as, well..., Sprint
> PCS has! ;-)
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>