Motorola PEBL Data Problems

At 07 May 2007 07:50:35 -0400 William Michael Greene wrote:
> Bought an unlocked Motorola PEBL and I am using it with Cingular
(Cingular
> doesn't actually market this phone).

That's probably the problem.
> Phone works great and I have no
> problems other than when I try to download pictures or ringbones form
Media
> Net it wont work. The web works, messaging works but if I try to say
> download a ring tone or picture from Media Net, I get the message
"We're
> sorry but the item is not compatible with your device."


I'm a T-Mo subscriber and if I try downloading a wallpaper or ringtone on
a Cingular 3120 (a phone T-Mo never sold) I get a similar message.

> The phone is just like the RAZR so I can't see why it wont work. I had
> Cingular push the RAZR web/messaging setting to the phone via a text
> message.


It's not the settings that are incorrect- I assume the carrir checks the
model number (either by the phone's Browser's "User Agent" or by a "brute
force" IMEI lookup,) sees the model isn't on the "comptible phones" list
and rejects it.

> I bought the phone off eBay and it came with a Europe charger with an
> adapter to make it fit U.S. sockets. Could the fact that it was a
European
> phone be the problem?


No, it's just not a model MEdia Net's store recognizes.

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› See More: Motorola PEBL Data Problems

On Mon, 07 May 2007 10:52:01 -0600, Todd Allcock
<[email protected]> wrote in <[email protected]>:

>At 07 May 2007 07:50:35 -0400 William Michael Greene wrote:
>> Bought an unlocked Motorola PEBL and I am using it with Cingular
>(Cingular
>> doesn't actually market this phone).
>
>That's probably the problem.

Actually probably not.

>> Phone works great and I have no
>> problems other than when I try to download pictures or ringbones form
>Media
>> Net it wont work. The web works, messaging works but if I try to say
>> download a ring tone or picture from Media Net, I get the message
>"We're
>> sorry but the item is not compatible with your device."
>
>I'm a T-Mo subscriber and if I try downloading a wallpaper or ringtone on
>a Cingular 3120 (a phone T-Mo never sold) I get a similar message.

That's an object problem, not a service problem.

>> The phone is just like the RAZR so I can't see why it wont work. I had
>> Cingular push the RAZR web/messaging setting to the phone via a text
>> message.
>
>It's not the settings that are incorrect- I assume the carrir checks the
>model number (either by the phone's Browser's "User Agent" or by a "brute
>force" IMEI lookup,) sees the model isn't on the "comptible phones" list
>and rejects it.

It doesn't.

>> I bought the phone off eBay and it came with a Europe charger with an
>> adapter to make it fit U.S. sockets. Could the fact that it was a
>European
>> phone be the problem?
>
>No, it's just not a model MEdia Net's store recognizes.

MEdia Net doesn't care what phone you use. What does matter is having
the proper settings. See the Cingular FAQ below for more info.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

At 08 May 2007 05:10:28 +0000 John Navas wrote:

> >I'm a T-Mo subscriber and if I try downloading a wallpaper or ringtone
on
> >a Cingular 3120 (a phone T-Mo never sold) I get a similar message.
>
> That's an object problem, not a service problem.

T-Mobile (or rather Moviso, the 3rd-party company that sells wallpaper
and ringtones on T-Mo's WAP deck) prevents customers from buying items on
phones that can't (or that they suspect can't) use them. In T-
Mo/Moviso's case it seems to be based on the phone's UA string- I'm
assuming (certainly perhaps wrongly) that MEdia Net's vendor is similar.
(I can't check myself- although I can reach some MEdia Net pages on my T-
Mo phone, the ringtone purchase pages are blocked to non-Cingular
subscribers.)

For example, I wasn't able to download any free promotional wallpapers or
ringers from T-Mo a couple of years ago for my AT&T-branded Nokia 3620
(the 850/1900 version of the Nokia 3660 T-Mo carried instead.) When I
changed the UA text to include "Nokia 3660" instead of "Nokia 3620" it
worked.

Yet T-Mo will let me download anything I want to my Cingular Nokia 6010-
they support that model having sold it themselves.

Today, my Windows Mobile phone (a T-Mo MDA) is prevented from
buying/downloading from Moviso, since they don't sell wallpaper for
320x240 screens, the MDA doesn't support MIDI ringers, and T-Mobile
doesn't support Java on the MDA, so they prevent me from buying Java games.

By properly identifying my MDA, and barring it from purchasing
potentially incompatible downloads, (with an "unsupported device" error
message similar to the OP's) I'm prevented from spending $2-6 on a
download I can't utilize. I'd be surprised (and a bit horrified) if
Cingular didn't operate a similar "filter" on MEdia Net to prevent
customers from buying the "wrong" downloads for their phone (i.e. a phone
that only supports midi ringers trying to buy an .mp3 ringtone, etc.)


> MEdia Net doesn't care what phone you use. What does matter is having
> the proper settings. See the Cingular FAQ below for more info.

I read your FAQ. What settings are you refering to? I assume his MEdia
Net data configuration is correct, otherwise how is he browsing to the
MEdia Net pages that sell ringers and wallpapers (only to be rejected for
having an "unsupported phone"?) Is there a setting to enable purchases?