6340i powers down by it's self

I bought a new "in package" 6340i and have owned for over 4months.
Although the phone "overall" works great, it will shut down all by
it's self. The conditions for shut down don't seem to make a
difference, either carrying it, or sitting on the table over night.
The battery shows a full charge, the signal is good and the over
operations is sound. This is the only problem that I've found that
really effects anything. When your carrying a phone around and
discover that the thing has shut off for the past few hours.....that
really sucks. I've contacted Nokia and Cingular, but no reply as of
yet. Can anyone help?

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› See More: 6340i powers down by it's self

My wife's phone was doing this. We took it into our local Cingular store
where the tech informed us that it had "issues" and needed to go back to the
factory. He gave my wife a loaner phone and told her it would take 2-3 weeks
to get her 6340i back.


"J" <[email protected]> wrote in message
news:[email protected]...
> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
> The battery shows a full charge, the signal is good and the over
> operations is sound. This is the only problem that I've found that
> really effects anything. When your carrying a phone around and
> discover that the thing has shut off for the past few hours.....that
> really sucks. I've contacted Nokia and Cingular, but no reply as of
> yet. Can anyone help?

> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
I have had this happen as well and don't know the cause of this problem.
Sometimes it cycles and powers up after about a minute and sometimes it
doesn't.

"J" <[email protected]> wrote in message
news:[email protected]...
> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
> The battery shows a full charge, the signal is good and the over
> operations is sound. This is the only problem that I've found that
> really effects anything. When your carrying a phone around and
> discover that the thing has shut off for the past few hours.....that
> really sucks. I've contacted Nokia and Cingular, but no reply as of
> yet. Can anyone help?

You need to get the software updated.

try to disable "time out screen saver" which is in "phone setting" section
"J" <[email protected]> wrote in message
news:[email protected]...
> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
> The battery shows a full charge, the signal is good and the over
> operations is sound. This is the only problem that I've found that
> really effects anything. When your carrying a phone around and
> discover that the thing has shut off for the past few hours.....that
> really sucks. I've contacted Nokia and Cingular, but no reply as of
> yet. Can anyone help?

I'm already using the latest software, I varified that part 1st.

On Sat, 6 Sep 2003 19:26:08 -0400, "Rock" <[email protected]> wrote:

>
>"J" <[email protected]> wrote in message
>news:[email protected]...
>> I bought a new "in package" 6340i and have owned for over 4months.
>> Although the phone "overall" works great, it will shut down all by
>> it's self. The conditions for shut down don't seem to make a
>> difference, either carrying it, or sitting on the table over night.
>> The battery shows a full charge, the signal is good and the over
>> operations is sound. This is the only problem that I've found that
>> really effects anything. When your carrying a phone around and
>> discover that the thing has shut off for the past few hours.....that
>> really sucks. I've contacted Nokia and Cingular, but no reply as of
>> yet. Can anyone help?
>
> You need to get the software updated.
>

On Sat, 06 Sep 2003 09:52:06 -0500, J <[email protected]> wrote:
> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
> The battery shows a full charge, the signal is good and the over
> operations is sound. This is the only problem that I've found that
> really effects anything. When your carrying a phone around and
> discover that the thing has shut off for the past few hours.....that
> really sucks. I've contacted Nokia and Cingular, but no reply as of
> yet. Can anyone help?

Get the store to replace the battery. I had the same problem after
about the same amount of time and that fixed it.

--
Seth Heckard / [email protected]

Yes, alot of times it's the battery contacts on both the phone and battery.
The contacts get oxidized which causes bad connection and voila your phone
shuts down. But this may also be possible because of a faulty battery as
well. Not all techs know about this problem or know how to troubleshoot so
you'll get mixed responses.

This may sound corny but it has worked for me many times. Take a eraser
(like for pencils) and use it to rub firmly on all the metal contacts on the
phone and battery. Make sure you rub it good and see if it helps.

"J" <[email protected]> wrote in message
news:[email protected]...
> I bought a new "in package" 6340i and have owned for over 4months.
> Although the phone "overall" works great, it will shut down all by
> it's self. The conditions for shut down don't seem to make a
> difference, either carrying it, or sitting on the table over night.
> The battery shows a full charge, the signal is good and the over
> operations is sound. This is the only problem that I've found that
> really effects anything. When your carrying a phone around and
> discover that the thing has shut off for the past few hours.....that
> really sucks. I've contacted Nokia and Cingular, but no reply as of
> yet. Can anyone help?

Two of our three 6340i phones started the shutdown bit. Cingular replaced
both with refurbished units. So far that solved the shutdown problem.

"John" <[email protected]> wrote in message
news:k%[email protected]...
> Yes, alot of times it's the battery contacts on both the phone and
battery.
> The contacts get oxidized which causes bad connection and voila your
phone
> shuts down. But this may also be possible because of a faulty battery as
> well. Not all techs know about this problem or know how to troubleshoot
so
> you'll get mixed responses.
>
> This may sound corny but it has worked for me many times. Take a eraser
> (like for pencils) and use it to rub firmly on all the metal contacts on
the
> phone and battery. Make sure you rub it good and see if it helps.
>
> "J" <[email protected]> wrote in message
> news:[email protected]...
> > I bought a new "in package" 6340i and have owned for over 4months.
> > Although the phone "overall" works great, it will shut down all by
> > it's self. The conditions for shut down don't seem to make a
> > difference, either carrying it, or sitting on the table over night.
> > The battery shows a full charge, the signal is good and the over
> > operations is sound. This is the only problem that I've found that
> > really effects anything. When your carrying a phone around and
> > discover that the thing has shut off for the past few hours.....that
> > really sucks. I've contacted Nokia and Cingular, but no reply as of
> > yet. Can anyone help?
>
>