JD Power Rankings 2003 for Wireless Carriers

>
> http://www.jdpower.com/news/releases...03074&search=1
>
> This link may help those of you who are confused.
>

I am not confused.
All that shows is that sprint and Alltel better worry about WNP.

All the others will notice very little from it besides a lot more
churn.

---

› See More: JD Power Rankings 2003 for Wireless Carriers

"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, [email protected] (Mr T)
> wrote:
>
> > I didn't say anything about a study. It must take some "REAL" research
> > to list all the carriers in Alphabetical order on the left of the page
> > and put a couple of them to the right of the page and say these are the
> > best. That survey is a heap of crap unless they go into DETAILS.
>
>
> They lose their competitive edge if they completely lay out how they do
> their survey. Sorry it ain't gonna happen. The rest of the world (except
> SprintPCS apologists) accept the independent unbiased result that
> Sprint's Customer Service is dead last.
>
> Except now someone in the Sprint forum will ask "How come they're also
> questioning the study in the Verizon forum", ignoring the fact its the
> same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
> Lauer has said there's a problem with Customer Service.


Not too mention Mr. T apparently didn't see the list that had Sprint rates
as LAST.

"N9WOS" <[email protected]> wrote in message
news:[email protected]...
> >
> >
http://www.jdpower.com/news/releases...03074&search=1
> >
> > This link may help those of you who are confused.
> >
>
> I am not confused.
> All that shows is that sprint and Alltel better worry about WNP.
>
> All the others will notice very little from it besides a lot more
> churn.


In some areas, Alltel is all there is. It's smaller and could be a good
target for acquisition.

> Even SprintPCS' president
> Lauer has said there's a problem with Customer Service.

If they include "Cellular One" (there are 47 companies doing business as
Cellular One) as a carrier, it will make Sprint PCS look like the
knight in shining armour.

AD

"About Dakota" <[email protected]> wrote in message
news:[email protected]...
> > Even SprintPCS' president
> > Lauer has said there's a problem with Customer Service.
>
> If they include "Cellular One" (there are 47 companies doing business as
> Cellular One) as a carrier, it will make Sprint PCS look like the
> knight in shining armour.
>
> AD
>


And that's the whole point. There were probably lots of providers in the
survey that didn't make the list.

> That shows their rating system to be more questionable than I thought.
>
> What in the fudge does "brand image" have to do with the quality of the
> company.
> All that shows is who advertises the most in that area.

Not true. Let's take a look at Toyota and Ford, for example. One
foreign (Japanese) and one domestic. Ford advertises much more than
Toyota does in the United States, but Toyota has a better brand image.
Toyota has higher standards than does Ford, thus conrtributing to the
brand image.

AD

"About Dakota" <[email protected]> wrote in message
news:[email protected]...
> > That shows their rating system to be more questionable than I thought.
> >
> > What in the fudge does "brand image" have to do with the quality of the
> > company.
> > All that shows is who advertises the most in that area.
>
> Not true. Let's take a look at Toyota and Ford, for example. One
> foreign (Japanese) and one domestic. Ford advertises much more than
> Toyota does in the United States, but Toyota has a better brand image.
> Toyota has higher standards than does Ford, thus conrtributing to the
> brand image.
>
> AD
>

Most of the Toyota trucks are made in the US.

Also, Toyota advertises quite a bit, especially in magezines.

> Not true. Let's take a look at Toyota and Ford, for example. One
> foreign (Japanese) and one domestic. Ford advertises much more than
> Toyota does in the United States, but Toyota has a better brand image.
> Toyota has higher standards than does Ford, thus conrtributing to the
> brand image.

I'll have to disagree with that reference.
I have been perfectly satisfied with ford cars and trucks.
I have put them through things that most vehicles would
collapse in the road from.
Like loading a half ton van with over 2 tons of weight and
then going up and down 40 degree+ hill while hitting
every large hole I seem to find in my road.
They are easy to maintain, and repair.
The design is very clean and thought out.
Which means that you don't have to take off the
alternator to get to the distributor, or take out
half the stuff under the hood to get to the battery
And they usually require maintenance very rarely.

And old gray 1/2 van I have around here(the one listed above)
I can't kill it.
300K miles on the engine and it hasn't been rebuilt.
And it doesn't use any oil.

They are designed to run for years without problem.

Suzuki is one I have found to be quite the little car.
The engine is easy to work on, and very clean in
construction and design.
The car bodies they make isn't the best in the world,
but the engines they make are hard to beat.
Transmissions they make leave a bit to be desired.
They are real picky about fluid level, but that is
something you get use to.

The Toyotas I have seen will run great for a while, but
they are throw away cars.
they are targeted to people that drive them a few years
then turn them in for a new one.
Working on one of them is a pain in the A$$.

Another vehicle that is a throw away van is the dodge minivan.
That has to be the most junkyest piece of crap their is.

After about a 150K to 200K miles, the car just falls apart.
Everything needs worked on all the time.
The engine needs new valve stem seals ever 90Kmile or so.
You see dodge minivans running around smoking, and I
know exactly what is wrong with them, the valve stem seals..
The transmission should be replace when you overall
the engine at 200K miles.
The breaks on the dodge minivan is horrible to keep running.
The back break cylinders are picky.
They always build up rust in them no matter how good
you put the seals on.

I had good experience with dodge trucks(1 ton vans and pickups)
but the new dodges they are putting out suck.

GMC (general mobilized crap) is something you don't even
want to ask me about.

"N9WOS" <[email protected]> wrote in message
news:[email protected]...
> > Not true. Let's take a look at Toyota and Ford, for example. One
> > foreign (Japanese) and one domestic. Ford advertises much more than
> > Toyota does in the United States, but Toyota has a better brand image.
> > Toyota has higher standards than does Ford, thus conrtributing to the
> > brand image.
>
> I'll have to disagree with that reference.
> I have been perfectly satisfied with ford cars and trucks.
> I have put them through things that most vehicles would
> collapse in the road from.
> Like loading a half ton van with over 2 tons of weight and
> then going up and down 40 degree+ hill while hitting
> every large hole I seem to find in my road.
> They are easy to maintain, and repair.
> The design is very clean and thought out.
> Which means that you don't have to take off the
> alternator to get to the distributor, or take out
> half the stuff under the hood to get to the battery
> And they usually require maintenance very rarely.
>
> And old gray 1/2 van I have around here(the one listed above)
> I can't kill it.
> 300K miles on the engine and it hasn't been rebuilt.
> And it doesn't use any oil.
>
> They are designed to run for years without problem.
>
> Suzuki is one I have found to be quite the little car.
> The engine is easy to work on, and very clean in
> construction and design.
> The car bodies they make isn't the best in the world,
> but the engines they make are hard to beat.
> Transmissions they make leave a bit to be desired.
> They are real picky about fluid level, but that is
> something you get use to.
>
> The Toyotas I have seen will run great for a while, but
> they are throw away cars.
> they are targeted to people that drive them a few years
> then turn them in for a new one.
> Working on one of them is a pain in the A$$.
>
> Another vehicle that is a throw away van is the dodge minivan.
> That has to be the most junkyest piece of crap their is.
>
> After about a 150K to 200K miles, the car just falls apart.
> Everything needs worked on all the time.
> The engine needs new valve stem seals ever 90Kmile or so.
> You see dodge minivans running around smoking, and I
> know exactly what is wrong with them, the valve stem seals..
> The transmission should be replace when you overall
> the engine at 200K miles.
> The breaks on the dodge minivan is horrible to keep running.
> The back break cylinders are picky.
> They always build up rust in them no matter how good
> you put the seals on.
>
> I had good experience with dodge trucks(1 ton vans and pickups)
> but the new dodges they are putting out suck.
>
> GMC (general mobilized crap) is something you don't even
> want to ask me about.
>
>


Asian cars are generally not designed to go without maintenence (not saying
you weren't changing your oil). American cars are much better at going past
the oil change limits, tune-ups, etc. They're built for people who forget
these things every once in a while. Asian cars aren't built with such
forgiveness.

"N9WOS" <[email protected]> wrote in message
news:[email protected]...
> > Not true. Let's take a look at Toyota and Ford, for example. One
> > foreign (Japanese) and one domestic. Ford advertises much more than
> > Toyota does in the United States, but Toyota has a better brand image.
> > Toyota has higher standards than does Ford, thus conrtributing to the
> > brand image.
>
> I'll have to disagree with that reference.

I think Toyota has some kind of standard by which they don't sell vehicles
with wheels that fall off or engines that stall when the blinker is turned
on, but I guess that's all subjective, eh?

> I have been perfectly satisfied with ford cars and trucks.

Talk about a non-scientific poll!


---
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"Carl." <[email protected]> wrote in message
news[email protected]...
> "N9WOS" <[email protected]> wrote in message
> news:[email protected]...
> > > Not true. Let's take a look at Toyota and Ford, for example. One
> > > foreign (Japanese) and one domestic. Ford advertises much more than
> > > Toyota does in the United States, but Toyota has a better brand image.
> > > Toyota has higher standards than does Ford, thus conrtributing to the
> > > brand image.
> >
> > I'll have to disagree with that reference.
>
> I think Toyota has some kind of standard by which they don't sell vehicles
> with wheels that fall off or engines that stall when the blinker is turned
> on, but I guess that's all subjective, eh?
>
> > I have been perfectly satisfied with ford cars and trucks.
>
> Talk about a non-scientific poll!
>
>
> ---
> Update your PC at http://windowsupdate.microsoft.com
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003


As long as no one cites the Consumer Reports studies, we'll be OK. Consumer
reports conssitently has an anti-American product bias in the motor vehicle
arena.

> I think Toyota has some kind of standard by which they don't sell vehicles
> with wheels that fall off or engines that stall when the blinker is turned
> on, but I guess that's all subjective, eh?

Yes, they have standards for operation that I must agree
is quite good, but that doesn't help when you have to work on them.
Who ever designed the things should be forced to actually work on
what he designed.

The torsion bar suspension on the front of their pickups is god awful.
Trying to relive the force on the torsion bar to remove it is almost life
threatening.
And you have to do that when ever you need to replace the bushings on the
front end.

The high maintenance items are not located in easy reach.
The drive shaft mounting method on their four wheel drives
is questionable.
The block that the transmission side of the drive shaft is bolted
to the transmission output shaft with four small bolts.
If you strain the shaft, the shaft doesn't break, the four bolts shear
off, and getting the stubs out is horrible.
There is no clearance in general around the back part of the engine.
That makes working on certain things very hard.

(ie) They are not designed for easy maintenance throughout their life.
That is what I classify as a throw away car.

"N9WOS" <[email protected]> wrote in message
news:[email protected]...
> > I think Toyota has some kind of standard by which they don't sell
vehicles
> > with wheels that fall off or engines that stall when the blinker is
turned
> > on, but I guess that's all subjective, eh?
>
> Yes, they have standards for operation that I must agree
> is quite good, but that doesn't help when you have to work on them.
> Who ever designed the things should be forced to actually work on
> what he designed.

I'll just assume you know what you're talking about, because repairs are not
my arena.

(shamelessly prolonging off-topic discussion)
Any comment on repairing Mazdas? Cars or truck.


---
Update your PC at http://windowsupdate.microsoft.com
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003

> (shamelessly prolonging off-topic discussion)
> Any comment on repairing Mazdas? Cars or truck.

That is one brand that I haven't seen around the neighborhood.
I wouldn't have the foggiest idea of how good how they are built.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "Phill." <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>, [email protected] (Mr T)
> > wrote:
> >
> > > I didn't say anything about a study. It must take some "REAL" research
> > > to list all the carriers in Alphabetical order on the left of the page
> > > and put a couple of them to the right of the page and say these are the
> > > best. That survey is a heap of crap unless they go into DETAILS.
> >
> >
> > They lose their competitive edge if they completely lay out how they do
> > their survey. Sorry it ain't gonna happen. The rest of the world (except
> > SprintPCS apologists) accept the independent unbiased result that
> > Sprint's Customer Service is dead last.
> >
> > Except now someone in the Sprint forum will ask "How come they're also
> > questioning the study in the Verizon forum", ignoring the fact its the
> > same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
> > Lauer has said there's a problem with Customer Service.
>
>
> Not too mention Mr. T apparently didn't see the list that had Sprint rates
> as LAST.

and Master T was one of those posting over in the Verizon forum.