AVOID CINGULAR!!!! "you don't count" mentality

Mr T wrote:
> JT <[email protected]> wrote in article
> <[email protected]>:
>
>
>>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
>
>
>>However, their billing can be awful at times.
>
>
>
>
> Obviously true, every company has their faults.
I'm glad you understand it. The average consumer doesn't seem to get it.
The average consumer at times seems to act stupid and ignorant, not
thinking. If you get a stupid and ignorant person on your hands, you
have major trouble with complete misunderstanding.
>
>
>
> If you go over they will
>
>
>>selectively bill you or rather they do us all the time.
>
>
>
>
> Not True. Blame Suncom for coming with such god awful plans, not AT&T
> for having to honor them. They don't selectively bill you.

They should have thought about that when they acquired them. Point is
they did think about it and do honor the plan. However, they have
problems applying promotions from time-to-time.
>
>
>
> We are a SunCom
>
>
>>acquired customer. They may charge for a certain select calls then on
>
>
>>down the bill after the date to the same number no charge, its amazing.
>
>
>
>
> If you go over your minutes and get charged......amazing isn't it?

You took me out of context Mr. T. I wasn't complaining about getting
charged for going over. I was talking about selectively charging once
one has went over their minutes. The conclusion was they had a bad
billing system because they would charge for calls at one time and then
not charge later on during the same cycle for a call that was made
during peak-time.

For example, our problem this month is with the free incoming promotion
that we gained by being a suncom customer. The promotion is for
unlimited free incoming minutes for the entire incoming call. However,
AT&T had it documented that it was only free incoming for the first
minute on the past 2 billing cycles. Thus they had to go back and rerate.
>
>
>
>
>>In addition, sometimes they charge for time when promotions are in
>
>
>>effect (n/w minutes, free incoming, statewide, etc...).
>
>
>
>
> They would only charge you if you're either ROAMING or OFF-Network.
>
No, they charged for being in home-terriorty. The home-terriory is our
entire state regardless of network. The problem is referenced as I
explained above about free incoming. The system had the promotion
calculated incorrectly. I have had this plan for about 2 years or so. It
is an exceptional plan. 650 anytime minutes, total state coverage using
either TDMA or ANALOG as long as the call is made within the borders of
our state or just outside within certain zones, free incoming, free n/w,
free nationwide ld, no roaming within the state, unlimited
mobile-to-mobile for $59.95/month plus tax. If however, I ever change
plans I can forget about getting back on this one.

JT

Note: I personally have verizon as well as AT&T. I personally, couldn't
ask for better coverage/service with VZW. However, that is my opinion
and all are entitled to their opinion as a service fits his/her needs. I
have only had about 3 or 4 dropped calls in over a year due to lack of
coverage but I was in a rural area at that but I was able to redial the
call within about 3-5 seconds with coverage again. The corporation I
work for has AT&T and some of my family has AT&T. The company and my
family do plan on switching completely to verizon within the next 3-6
mos. Basically, after we see how the Nov. 24 switching works, the bugs
are worked out, and what if any new competitive plans are offered.

---

› See More: AVOID CINGULAR!!!! "you don't count" mentality

Why is it important! Because business executives, high-volume users, and
corporations have telephone numbers. Their contacts have these numbers
whose contacts have those numbers. By switching numbers one has to call
and tell everyone their new number. Not only is it troublesome but it
could be extremley time-consuming. My boss has a cell-phone that over
200 people have the number for -that he knows about. That is just my
boss not including anyone else in the company that has a company phone.
Now try calling these people and telling them your new number. Then find
out later you have bad service and switch and do it all again. NP will
be a fantastic service offering.

You don't have to use it. But I certainly know many people who are just
awaiting the day when they can take advantage of the feature.

JT

Mr T wrote:

> I don't why all you people think number portability will make a huge
> difference. There's plenty of people who could care less about their
> phone numbers and would change if they wanted to anyway.
>
> "Pat" <[email protected]> wrote in article
> <[email protected]>:
>
>>They are not as flexible as some others. If you're a long time customer, it
>>means squat to them. When portable numbers kicks in, they will be doing more
>>to love you with deals and accomodations.
>>
>>
>>
>>
>>"Steve Vai" <****you@****off.com> wrote in message
>>news:[email protected]...
>>
>>>NEVER GET CINGULAR!!!!!!!!
>>>
>>>i had cingular, signed a 2 year deal and got 2 phones, now it's a year
>>>into the contract, looked on their site to see what kind of phones
>>>they got now cause my g/f wanted one...motorola v60gi is $100, give
>>>them your old cell and they send you the $100 back, so i say
>>>cool...call them up and ask them if i can do that, the lady says
>>>YES... i say fine, go down to cingular and they say NO, cant "upgrade"
>>>for another 6 months...upgrade? who said i wanted to upgrade, they
>>>advertised the fcking phone for $100 with a MIR, they say its
>>>"upgrading", ill have to wait, but i can pay for it in full if i
>>>want...so i lost it, called cingular back and told them i want $40 off
>>>my bill right fcking now for the inconvenience they caused me or im
>>>cancelling service, they begged me not too and cried how they couldnt
>>>take off $40 then whined how i have to wait even though ive paid them
>>>over $1300, they felt it was worth it to NOT take $40 off my bill,
>>>keep me for another 12 months, and rape me for another $1200....i told
>>>the lady "theres a $150 cancellation charge, $150 is a month and a
>>>half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
>>>BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
>>>good paying customer, they dont take into account your payment
>>>history, your just a number...you dont count... avoid like the plague,
>>>oh and they tack on roaming charges every once in a while even though
>>>you have the nation plan, avoid them at all costs! i cant vouch for
>>>anyone else cause i have only had cingular, ive used at&t (someone
>>>elses phone) for about 8 months and it never cut out, they never
>>>charged for anything you didnt have etc... id go with them over
>>>cingular, they will fck you with no lube, then do it again... even the
>>>guy at the cingular store....i said "so since ive been a good paying
>>>customer, paid you people over $1300 you cant work with me?" he says
>>>"NO!" i said "FCK YOU" threw my arrowhead water at him and
>>>split...they have zero respect for customers, so i show them zero
>>>respect back. absolutly the worst company i've ever dealt with,
>>>terrible business practices... just look at
>>>http://www.angelfire.com/hi5/cingularsucks/
>>>
>>>so in short
>>>
>>>checked site, saw phone i wanted with mail in rebate + old phone
>>>
>>>called cingular FIRST to make sure i wasnt wasting my time, they said
>>>YES
>>>
>>>went to cingular store, they said NO
>>>
>>>called back cingular and demanded money off my bill for the
>>>inconvenience they caused me (can anyone say rush hour traffic
>>>interstate 8 san diego?) this is not too much to ask, they lied to me
>>>and wasted my time, if they would have said no from the get go i
>>>wouldnt have minded.
>>>
>>>cingular store guy was uncooperative, he got soaked because of it
>>>
>>>cingular gives customers NO CREDIT
>>
>>
>
> [posted via phonescoop.com]

Those high-volume, high-paying users are the ones that matter the most
to the cell companies. So the focus will most likely be on those users.
However, many people even smaller users where only a few people have
the numbers don't like to switch either 1. they don't want to call
everyone and give them the new number, or 2. they don't like changes, 3.
they can't because of credit or some other reason, 4. they just flat out
don't want to.

Lets say your the executive of Cingular. On Nov. 24 you are required by
the FCC to allow your 23 million customers to go to another carrier
without penalty unless they break a contract and then you can only
charge for the contract penalty. They do not have to pay the bill
currently owed if they don't want to so you may be forced to send it
into collections or write it off as a bad faith cutomer. What are you
going to do? If your wise. 1. Offer attractive retention plans to your
current customers if they try to leave, 2. Offer somewhat attractive
plans to gain the digruntled customers of other carriers so that (you
will make up for your lost customers and possibly gain some new ones).

JT

JT wrote:

> Why is it important! Because business executives, high-volume users, and
> corporations have telephone numbers. Their contacts have these numbers
> whose contacts have those numbers. By switching numbers one has to call
> and tell everyone their new number. Not only is it troublesome but it
> could be extremley time-consuming. My boss has a cell-phone that over
> 200 people have the number for -that he knows about. That is just my
> boss not including anyone else in the company that has a company phone.
> Now try calling these people and telling them your new number. Then find
> out later you have bad service and switch and do it all again. NP will
> be a fantastic service offering.
>
> You don't have to use it. But I certainly know many people who are just
> awaiting the day when they can take advantage of the feature.
>
> JT
>
> Mr T wrote:
>
>> I don't why all you people think number portability will make a huge
>> difference. There's plenty of people who could care less about their
>> phone numbers and would change if they wanted to anyway.
>>

Those high-volume, high-paying users are the ones that matter the most
to the cell companies. So the focus will most likely be on those users.
However, many people even smaller users where only a few people have
the numbers don't like to switch either 1. they don't want to call
everyone and give them the new number, or 2. they don't like changes, 3.
they can't because of credit or some other reason, 4. they just flat out
don't want to.

Lets say your the executive of Cingular. On Nov. 24 you are required by
the FCC to allow your 23 million customers to go to another carrier
without penalty unless they break a contract and then you can only
charge for the contract penalty. They do not have to pay the bill
currently owed if they don't want to so you may be forced to send it
into collections or write it off as a bad faith cutomer. What are you
going to do? If your wise. 1. Offer attractive retention plans to your
current customers if they try to leave, 2. Offer somewhat attractive
plans to gain the digruntled customers of other carriers so that (you
will make up for your lost customers and possibly gain some new ones).

JT

JT wrote:

> Why is it important! Because business executives, high-volume users, and
> corporations have telephone numbers. Their contacts have these numbers
> whose contacts have those numbers. By switching numbers one has to call
> and tell everyone their new number. Not only is it troublesome but it
> could be extremley time-consuming. My boss has a cell-phone that over
> 200 people have the number for -that he knows about. That is just my
> boss not including anyone else in the company that has a company phone.
> Now try calling these people and telling them your new number. Then find
> out later you have bad service and switch and do it all again. NP will
> be a fantastic service offering.
>
> You don't have to use it. But I certainly know many people who are just
> awaiting the day when they can take advantage of the feature.
>
> JT
>
> Mr T wrote:
>
>> I don't why all you people think number portability will make a huge
>> difference. There's plenty of people who could care less about their
>> phone numbers and would change if they wanted to anyway.
>>
>> "Pat" <[email protected]> wrote in article
>> <[email protected]>:
>>
>>> They are not as flexible as some others. If you're a long time
>>> customer, it
>>> means squat to them. When portable numbers kicks in, they will be
>>> doing more
>>> to love you with deals and accomodations.
>>>
>>>
>>>
>>>
>>> "Steve Vai" <****you@****off.com> wrote in message
>>> news:[email protected]...
>>>
>>>> NEVER GET CINGULAR!!!!!!!!
>>>>
>>>> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
>>>> into the contract, looked on their site to see what kind of phones
>>>> they got now cause my g/f wanted one...motorola v60gi is $100, give
>>>> them your old cell and they send you the $100 back, so i say
>>>> cool...call them up and ask them if i can do that, the lady says
>>>> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
>>>> for another 6 months...upgrade? who said i wanted to upgrade, they
>>>> advertised the fcking phone for $100 with a MIR, they say its
>>>> "upgrading", ill have to wait, but i can pay for it in full if i
>>>> want...so i lost it, called cingular back and told them i want $40 off
>>>> my bill right fcking now for the inconvenience they caused me or im
>>>> cancelling service, they begged me not too and cried how they couldnt
>>>> take off $40 then whined how i have to wait even though ive paid them
>>>> over $1300, they felt it was worth it to NOT take $40 off my bill,
>>>> keep me for another 12 months, and rape me for another $1200....i told
>>>> the lady "theres a $150 cancellation charge, $150 is a month and a
>>>> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
>>>> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
>>>> good paying customer, they dont take into account your payment
>>>> history, your just a number...you dont count... avoid like the plague,
>>>> oh and they tack on roaming charges every once in a while even though
>>>> you have the nation plan, avoid them at all costs! i cant vouch for
>>>> anyone else cause i have only had cingular, ive used at&t (someone
>>>> elses phone) for about 8 months and it never cut out, they never
>>>> charged for anything you didnt have etc... id go with them over
>>>> cingular, they will fck you with no lube, then do it again... even the
>>>> guy at the cingular store....i said "so since ive been a good paying
>>>> customer, paid you people over $1300 you cant work with me?" he says
>>>> "NO!" i said "FCK YOU" threw my arrowhead water at him and
>>>> split...they have zero respect for customers, so i show them zero
>>>> respect back. absolutly the worst company i've ever dealt with,
>>>> terrible business practices... just look at
>>>> http://www.angelfire.com/hi5/cingularsucks/
>>>>
>>>> so in short
>>>>
>>>> checked site, saw phone i wanted with mail in rebate + old phone
>>>>
>>>> called cingular FIRST to make sure i wasnt wasting my time, they said
>>>> YES
>>>>
>>>> went to cingular store, they said NO
>>>>
>>>> called back cingular and demanded money off my bill for the
>>>> inconvenience they caused me (can anyone say rush hour traffic
>>>> interstate 8 san diego?) this is not too much to ask, they lied to me
>>>> and wasted my time, if they would have said no from the get go i
>>>> wouldnt have minded.
>>>>
>>>> cingular store guy was uncooperative, he got soaked because of it
>>>>
>>>> cingular gives customers NO CREDIT
>>>
>>>
>>>
>>
>> [posted via phonescoop.com]
>
>

Instead of running off on newsgroups, why not call Customer Care and
have the issue resolved?! Transitioning another company into one
company is a tedious prossess, they did think about it, alot. And paid
alot too They will assist you, if the problem is legitimate. I
work for AT&T Wireless, I KNOW they will, so don't say they won't!

JT <[email protected]> wrote in article
<[email protected]>:
>
>
> Mr T wrote:
> > JT <[email protected]> wrote in article
> > <[email protected]>:
> >
> >
> >>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
> >
> >
> >>However, their billing can be awful at times.
> >
> >
> >
> >
> > Obviously true, every company has their faults.
> I'm glad you understand it. The average consumer doesn't seem to get it.
> The average consumer at times seems to act stupid and ignorant, not
> thinking. If you get a stupid and ignorant person on your hands, you
> have major trouble with complete misunderstanding.
> >
> >
> >
> > If you go over they will
> >
> >
> >>selectively bill you or rather they do us all the time.
> >
> >
> >
> >
> > Not True. Blame Suncom for coming with such god awful plans, not AT&T
> > for having to honor them. They don't selectively bill you.
>
> They should have thought about that when they acquired them. Point is
> they did think about it and do honor the plan. However, they have
> problems applying promotions from time-to-time.
> >
> >
> >
> > We are a SunCom
> >
> >
> >>acquired customer. They may charge for a certain select calls then on
> >
> >
> >>down the bill after the date to the same number no charge, its amazing.
> >
> >
> >
> >
> > If you go over your minutes and get charged......amazing isn't it?
>
> You took me out of context Mr. T. I wasn't complaining about getting
> charged for going over. I was talking about selectively charging once
> one has went over their minutes. The conclusion was they had a bad
> billing system because they would charge for calls at one time and then
> not charge later on during the same cycle for a call that was made
> during peak-time.
>
> For example, our problem this month is with the free incoming promotion
> that we gained by being a suncom customer. The promotion is for
> unlimited free incoming minutes for the entire incoming call. However,
> AT&T had it documented that it was only free incoming for the first
> minute on the past 2 billing cycles. Thus they had to go back and rerate.
> >
> >
> >
> >
> >>In addition, sometimes they charge for time when promotions are in
> >
> >
> >>effect (n/w minutes, free incoming, statewide, etc...).
> >
> >
> >
> >
> > They would only charge you if you're either ROAMING or OFF-Network.
> >
> No, they charged for being in home-terriorty. The home-terriory is our
> entire state regardless of network. The problem is referenced as I
> explained above about free incoming. The system had the promotion
> calculated incorrectly. I have had this plan for about 2 years or so. It
> is an exceptional plan. 650 anytime minutes, total state coverage using
> either TDMA or ANALOG as long as the call is made within the borders of
> our state or just outside within certain zones, free incoming, free n/w,
> free nationwide ld, no roaming within the state, unlimited
> mobile-to-mobile for $59.95/month plus tax. If however, I ever change
> plans I can forget about getting back on this one.
>
> JT
>
> Note: I personally have verizon as well as AT&T. I personally, couldn't
> ask for better coverage/service with VZW. However, that is my opinion
> and all are entitled to their opinion as a service fits his/her needs. I
> have only had about 3 or 4 dropped calls in over a year due to lack of
> coverage but I was in a rural area at that but I was able to redial the
> call within about 3-5 seconds with coverage again. The corporation I
> work for has AT&T and some of my family has AT&T. The company and my
> family do plan on switching completely to verizon within the next 3-6
> mos. Basically, after we see how the Nov. 24 switching works, the bugs
> are worked out, and what if any new competitive plans are offered.
>

[posted via phonescoop.com]

[email protected] (Jason Voorhes) wrote in article
<[email protected]>:
> I must vouch here. Let me put it into perspective.
>
> Customer Care representatives WILL NOT give you credit just for some
> silly inconvenience that you were asked to go to a store. I don't know
> about you, but stores are all dimwits anyway, reguardless of the
> provider, they work on comission and really don't care about existing
> customers. Customer Care through the phone are there for the exsisting
> customers. They're there to make you not feel like a number, when
> really, you are. Try it with Verizon, AT&T, T-Mobile, etc. If you ask
> for credit for inconvenience ANY and ALL companies will laugh you away,
> even if they don't do it in your face, off the call they're eyerolling
> and shaking their heads at your sillyness. Exsisting customers DO get
> discounts, sure. They will NEVER be like the discounts new customers
> get. Its called Churn. Get rid of the mouthy, stingy and cheap
> customers, and hopefully take on customers who will be more loyal to the
> company. Sure, they'll try and save you, but its just procedure.
> > [posted via phonescoop.com]

Its people like you that I hate to deal with in the stores. Wish you
wouldn't stereotype those that work at the store level.

The customer care reps can tell you anything they want to get you off
the phone and hassle with in store reps. Yes it would be the same thing
if you went to any other carrier because if you read what you signed it
states you qualify for discounts after a certian period. OR what you
read online would have had a disclaimer stating *new activations or
qualified renewals* or something to that effect.

Although, with Verizon after two years (22 months) with service at or
above $35 monthly access you qualify for discounts new customers NEVER
get. Namely "New Every Two"


[posted via phonescoop.com]

[email protected]pamthis (Jeff Ream) wrote in article
<[email protected]>:
> stores care more about the customer than you think.
>
>
> try working in a store...see how you feel after a day of being called out all
> day long because people are too cheap to pay for a damned thing.
>
>
>


ain't that the truth.

[posted via phonescoop.com]

I wasn't running off nor did I say the won't. Mr. T is the one that said
they won't. I said that AT&T rerated the calls so I have already called
Customer Care. It is in the section about the free incoming minutes. I
don't fuss at AT&T, I was just giving some information to the first
poster that started the "AVOID CINGULAR" post. He was giving high
praises to AT&T as if they are the only company who has the best
service. Of course, you wouldn't be biased since you work for them or
anything . However, as I have said in other posts ALL CELL companies
have problems, including AT&T. With me, however, the problems I have
with ATT is the coverage in the East TN area seems to be degrading for
some unkown reason (I guess the transitioning from TDMA to GSM). This
degrading is occurring not only on my phone, but on three other people I
know as well. Plus I find ATT has a few problems from time-to-time with
applying the promotions carried over from Suncom. Other than that I
can't really say that I have anything that bad against ATT but I won't
go to the extent of saying they are the best. I have never had a problem
"so-far" with a Cell Company rerating a call or problem that is
legitimate. However, sometimes it has required persistence but in the
end one you can accomplish the goal if it is legitimate as you say.

JT - Don't get my confused with Mr. T. we are totally different.

Jason Voorhes wrote:
> Instead of running off on newsgroups, why not call Customer Care and
> have the issue resolved?! Transitioning another company into one
> company is a tedious prossess, they did think about it, alot. And paid
> alot too They will assist you, if the problem is legitimate. I
> work for AT&T Wireless, I KNOW they will, so don't say they won't!
>
> JT <[email protected]> wrote in article
> <[email protected]>:
>
>>
>>Mr T wrote:
>>
>>>JT <[email protected]> wrote in article
>>><[email protected]>:
>>>
>>>
>>>
>>>>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
>>>
>>>
>>>>However, their billing can be awful at times.
>>>
>>>
>>>
>>>
>>>Obviously true, every company has their faults.
>>
>>I'm glad you understand it. The average consumer doesn't seem to get it.
>>The average consumer at times seems to act stupid and ignorant, not
>>thinking. If you get a stupid and ignorant person on your hands, you
>>have major trouble with complete misunderstanding.
>>
>>>
>>>
>>> If you go over they will
>>>
>>>
>>>
>>>>selectively bill you or rather they do us all the time.
>>>
>>>
>>>
>>>
>>>Not True. Blame Suncom for coming with such god awful plans, not AT&T
>>>for having to honor them. They don't selectively bill you.
>>
>>They should have thought about that when they acquired them. Point is
>>they did think about it and do honor the plan. However, they have
>>problems applying promotions from time-to-time.
>>
>>>
>>>
>>> We are a SunCom
>>>
>>>
>>>
>>>>acquired customer. They may charge for a certain select calls then on
>>>
>>>
>>>>down the bill after the date to the same number no charge, its amazing.
>>>
>>>
>>>
>>>
>>>If you go over your minutes and get charged......amazing isn't it?
>>
>>You took me out of context Mr. T. I wasn't complaining about getting
>>charged for going over. I was talking about selectively charging once
>>one has went over their minutes. The conclusion was they had a bad
>>billing system because they would charge for calls at one time and then
>>not charge later on during the same cycle for a call that was made
>>during peak-time.
>>
>>For example, our problem this month is with the free incoming promotion
>>that we gained by being a suncom customer. The promotion is for
>>unlimited free incoming minutes for the entire incoming call. However,
>>AT&T had it documented that it was only free incoming for the first
>>minute on the past 2 billing cycles. Thus they had to go back and rerate.
>>
>>>
>>>
>>>
>>>>In addition, sometimes they charge for time when promotions are in
>>>
>>>
>>>>effect (n/w minutes, free incoming, statewide, etc...).
>>>
>>>
>>>
>>>
>>>They would only charge you if you're either ROAMING or OFF-Network.
>>>
>>
>>No, they charged for being in home-terriorty. The home-terriory is our
>>entire state regardless of network. The problem is referenced as I
>>explained above about free incoming. The system had the promotion
>>calculated incorrectly. I have had this plan for about 2 years or so. It
>>is an exceptional plan. 650 anytime minutes, total state coverage using
>>either TDMA or ANALOG as long as the call is made within the borders of
>>our state or just outside within certain zones, free incoming, free n/w,
>>free nationwide ld, no roaming within the state, unlimited
>>mobile-to-mobile for $59.95/month plus tax. If however, I ever change
>>plans I can forget about getting back on this one.
>>
>>JT
>>
>>Note: I personally have verizon as well as AT&T. I personally, couldn't
>>ask for better coverage/service with VZW. However, that is my opinion
>>and all are entitled to their opinion as a service fits his/her needs. I
>>have only had about 3 or 4 dropped calls in over a year due to lack of
>>coverage but I was in a rural area at that but I was able to redial the
>>call within about 3-5 seconds with coverage again. The corporation I
>>work for has AT&T and some of my family has AT&T. The company and my
>>family do plan on switching completely to verizon within the next 3-6
>>mos. Basically, after we see how the Nov. 24 switching works, the bugs
>>are worked out, and what if any new competitive plans are offered.
>>
>
>
> [posted via phonescoop.com]

My apologies to Mr. T. I said that he said that "they won't" which is
entirely incorrect. After rereading the post. NO ONE, neither I nor Mr.
T, said anything about AT&T not rerating a call. Where did you get that
idea within the context of that post, Jason?

JT wrote:

> I wasn't running off nor did I say the won't. Mr. T is the one that said
> they won't. I said that AT&T rerated the calls so I have already called
> Customer Care. It is in the section about the free incoming minutes. I
> don't fuss at AT&T, I was just giving some information to the first
> poster that started the "AVOID CINGULAR" post. He was giving high
> praises to AT&T as if they are the only company who has the best
> service. Of course, you wouldn't be biased since you work for them or
> anything . However, as I have said in other posts ALL CELL companies
> have problems, including AT&T. With me, however, the problems I have
> with ATT is the coverage in the East TN area seems to be degrading for
> some unkown reason (I guess the transitioning from TDMA to GSM). This
> degrading is occurring not only on my phone, but on three other people I
> know as well. Plus I find ATT has a few problems from time-to-time with
> applying the promotions carried over from Suncom. Other than that I
> can't really say that I have anything that bad against ATT but I won't
> go to the extent of saying they are the best. I have never had a problem
> "so-far" with a Cell Company rerating a call or problem that is
> legitimate. However, sometimes it has required persistence but in the
> end one you can accomplish the goal if it is legitimate as you say.
>
> JT - Don't get my confused with Mr. T. we are totally different.
>
> Jason Voorhes wrote:
>
>> Instead of running off on newsgroups, why not call Customer Care and
>> have the issue resolved?! Transitioning another company into one
>> company is a tedious prossess, they did think about it, alot. And paid
>> alot too They will assist you, if the problem is legitimate. I
>> work for AT&T Wireless, I KNOW they will, so don't say they won't!
>>
>> JT <[email protected]> wrote in article
>> <[email protected]>:
>>
>>>
>>> Mr T wrote:
>>>
>>>> JT <[email protected]> wrote in article
>>>> <[email protected]>:
>>>>
>>>>
>>>>
>>>>> Thrilling. I hate to bust your bubble but you give good praise to
>>>>> AT&T.
>>>>
>>>>
>>>>
>>>>> However, their billing can be awful at times.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Obviously true, every company has their faults.
>>>
>>>
>>> I'm glad you understand it. The average consumer doesn't seem to get it.
>>> The average consumer at times seems to act stupid and ignorant, not
>>> thinking. If you get a stupid and ignorant person on your hands, you
>>> have major trouble with complete misunderstanding.
>>>
>>>>
>>>>
>>>> If you go over they will
>>>>
>>>>
>>>>
>>>>> selectively bill you or rather they do us all the time.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Not True. Blame Suncom for coming with such god awful plans, not AT&T
>>>> for having to honor them. They don't selectively bill you.
>>>
>>>
>>> They should have thought about that when they acquired them. Point is
>>> they did think about it and do honor the plan. However, they have
>>> problems applying promotions from time-to-time.
>>>
>>>>
>>>>
>>>> We are a SunCom
>>>>
>>>>
>>>>
>>>>> acquired customer. They may charge for a certain select calls then on
>>>>
>>>>
>>>>
>>>>> down the bill after the date to the same number no charge, its
>>>>> amazing.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> If you go over your minutes and get charged......amazing isn't it?
>>>
>>>
>>> You took me out of context Mr. T. I wasn't complaining about getting
>>> charged for going over. I was talking about selectively charging once
>>> one has went over their minutes. The conclusion was they had a bad
>>> billing system because they would charge for calls at one time and then
>>> not charge later on during the same cycle for a call that was made
>>> during peak-time.
>>>
>>> For example, our problem this month is with the free incoming promotion
>>> that we gained by being a suncom customer. The promotion is for
>>> unlimited free incoming minutes for the entire incoming call. However,
>>> AT&T had it documented that it was only free incoming for the first
>>> minute on the past 2 billing cycles. Thus they had to go back and
>>> rerate.
>>>
>>>>
>>>>
>>>>
>>>>> In addition, sometimes they charge for time when promotions are in
>>>>
>>>>
>>>>
>>>>> effect (n/w minutes, free incoming, statewide, etc...).
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> They would only charge you if you're either ROAMING or OFF-Network.
>>>>
>>>
>>> No, they charged for being in home-terriorty. The home-terriory is our
>>> entire state regardless of network. The problem is referenced as I
>>> explained above about free incoming. The system had the promotion
>>> calculated incorrectly. I have had this plan for about 2 years or so. It
>>> is an exceptional plan. 650 anytime minutes, total state coverage using
>>> either TDMA or ANALOG as long as the call is made within the borders of
>>> our state or just outside within certain zones, free incoming, free n/w,
>>> free nationwide ld, no roaming within the state, unlimited
>>> mobile-to-mobile for $59.95/month plus tax. If however, I ever change
>>> plans I can forget about getting back on this one.
>>>
>>> JT
>>>
>>> Note: I personally have verizon as well as AT&T. I personally, couldn't
>>> ask for better coverage/service with VZW. However, that is my opinion
>>> and all are entitled to their opinion as a service fits his/her needs. I
>>> have only had about 3 or 4 dropped calls in over a year due to lack of
>>> coverage but I was in a rural area at that but I was able to redial the
>>> call within about 3-5 seconds with coverage again. The corporation I
>>> work for has AT&T and some of my family has AT&T. The company and my
>>> family do plan on switching completely to verizon within the next 3-6
>>> mos. Basically, after we see how the Nov. 24 switching works, the bugs
>>> are worked out, and what if any new competitive plans are offered.
>>>
>>
>>
>> [posted via phonescoop.com]
>
>

I wasn't running off nor did I say they won't. I said that AT&T rerated
the calls so I have already called Customer Care. It is in the section
about the free incoming minutes. I don't fuss at AT&T, I was just giving
some information to the first poster that started the "AVOID CINGULAR"
post. He was giving high praises to AT&T as if they are the only company
who has the best service. Of course, you wouldn't be biased since you
work for them or anything . However, as I have said in other posts ALL
CELL companies have problems, including AT&T. With me, however, the
problems I have with ATT is the coverage in the East TN area seems to be
degrading for some unkown reason (I guess the transitioning from TDMA to
GSM). This degrading is occurring not only on my phone, but on three
other people I know as well. Plus I find ATT has a few problems from
time-to-time with applying the promotions carried over from Suncom.
Other than that I can't really say that I have anything that bad against
ATT but I won't go to the extent of saying they are the best. I have
never had a problem "so-far" with a Cell Company rerating a call or
problem that is legitimate. However, sometimes it has required
persistence but in the end one you can accomplish the goal if it is
legitimate as you say.

JT - Don't get me confused with Mr. T. we are totally different.

Jason Voorhes wrote:

> Instead of running off on newsgroups, why not call Customer Care and
> have the issue resolved?! Transitioning another company into one
> company is a tedious prossess, they did think about it, alot. And paid
> alot too They will assist you, if the problem is legitimate. I
> work for AT&T Wireless, I KNOW they will, so don't say they won't!
>
> JT <[email protected]> wrote in article
> <[email protected]>:
>
>>
>>Mr T wrote:
>>
>>>JT <[email protected]> wrote in article
>>><[email protected]>:
>>>
>>>
>>>
>>>>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
>>>
>>>
>>>>However, their billing can be awful at times.
>>>
>>>
>>>
>>>
>>>Obviously true, every company has their faults.
>>
>>I'm glad you understand it. The average consumer doesn't seem to get it.
>>The average consumer at times seems to act stupid and ignorant, not
>>thinking. If you get a stupid and ignorant person on your hands, you
>>have major trouble with complete misunderstanding.
>>
>>>
>>>
>>> If you go over they will
>>>
>>>
>>>
>>>>selectively bill you or rather they do us all the time.
>>>
>>>
>>>
>>>
>>>Not True. Blame Suncom for coming with such god awful plans, not AT&T
>>>for having to honor them. They don't selectively bill you.
>>
>>They should have thought about that when they acquired them. Point is
>>they did think about it and do honor the plan. However, they have
>>problems applying promotions from time-to-time.
>>
>>>
>>>
>>> We are a SunCom
>>>
>>>
>>>
>>>>acquired customer. They may charge for a certain select calls then on
>>>
>>>
>>>>down the bill after the date to the same number no charge, its amazing.
>>>
>>>
>>>
>>>
>>>If you go over your minutes and get charged......amazing isn't it?
>>
>>You took me out of context Mr. T. I wasn't complaining about getting
>>charged for going over. I was talking about selectively charging once
>>one has went over their minutes. The conclusion was they had a bad
>>billing system because they would charge for calls at one time and then
>>not charge later on during the same cycle for a call that was made
>>during peak-time.
>>
>>For example, our problem this month is with the free incoming promotion
>>that we gained by being a suncom customer. The promotion is for
>>unlimited free incoming minutes for the entire incoming call. However,
>>AT&T had it documented that it was only free incoming for the first
>>minute on the past 2 billing cycles. Thus they had to go back and rerate.
>>
>>>
>>>
>>>
>>>>In addition, sometimes they charge for time when promotions are in
>>>
>>>
>>>>effect (n/w minutes, free incoming, statewide, etc...).
>>>
>>>
>>>
>>>
>>>They would only charge you if you're either ROAMING or OFF-Network.
>>>
>>
>>No, they charged for being in home-terriorty. The home-terriory is our
>>entire state regardless of network. The problem is referenced as I
>>explained above about free incoming. The system had the promotion
>>calculated incorrectly. I have had this plan for about 2 years or so. It
>>is an exceptional plan. 650 anytime minutes, total state coverage using
>>either TDMA or ANALOG as long as the call is made within the borders of
>>our state or just outside within certain zones, free incoming, free n/w,
>>free nationwide ld, no roaming within the state, unlimited
>>mobile-to-mobile for $59.95/month plus tax. If however, I ever change
>>plans I can forget about getting back on this one.
>>
>>JT
>>
>>Note: I personally have verizon as well as AT&T. I personally, couldn't
>>ask for better coverage/service with VZW. However, that is my opinion
>>and all are entitled to their opinion as a service fits his/her needs. I
>>have only had about 3 or 4 dropped calls in over a year due to lack of
>>coverage but I was in a rural area at that but I was able to redial the
>>call within about 3-5 seconds with coverage again. The corporation I
>>work for has AT&T and some of my family has AT&T. The company and my
>>family do plan on switching completely to verizon within the next 3-6
>>mos. Basically, after we see how the Nov. 24 switching works, the bugs
>>are worked out, and what if any new competitive plans are offered.
>>
>
>
> [posted via phonescoop.com]

yes the abridged version.


i could rant for days.


>Subject: Re: AVOID CINGULAR!!!! "you don't count" mentality
>From: [email protected] (David D)
>Date: 10/6/2003 11:31 PM Eastern Daylight Time
>Message-id: <[email protected]>
>
>
>
>[email protected] (Jeff Ream) wrote in article
><[email protected]>:
>> stores care more about the customer than you think.
>>
>>
>> try working in a store...see how you feel after a day of being called out
>all
>> day long because people are too cheap to pay for a damned thing.
>>
>>
>>
>
>
>ain't that the truth.
>
>[posted via phonescoop.com]
>
>
>
>
>
>


Jeff Ream
"I'm the drummer your guard captain warned you about"

What I was saying is don't blame AT&T for SunCom making the plans so
difficult to understand and follow. I'd be interested to know the name
of your plan and perhaps you're general area. All Suncom plans I've
heard of were either Around town or Cities style plans which have very
specific area or other plans which are Network specific. Meaning that
unless you're on the AT&T network your promo's don't count.

JT <[email protected]> wrote in article
<[email protected]>:
>
>
> Mr T wrote:
> > JT <[email protected]> wrote in article
> > <[email protected]>:
> >
> >
> >>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
> >
> >
> >>However, their billing can be awful at times.
> >
> >
> >
> >
> > Obviously true, every company has their faults.
> I'm glad you understand it. The average consumer doesn't seem to get it.
> The average consumer at times seems to act stupid and ignorant, not
> thinking. If you get a stupid and ignorant person on your hands, you
> have major trouble with complete misunderstanding.
> >
> >
> >
> > If you go over they will
> >
> >
> >>selectively bill you or rather they do us all the time.
> >
> >
> >
> >
> > Not True. Blame Suncom for coming with such god awful plans, not AT&T
> > for having to honor them. They don't selectively bill you.
>
> They should have thought about that when they acquired them. Point is
> they did think about it and do honor the plan. However, they have
> problems applying promotions from time-to-time.

> > We are a SunCom
> >
> >
> >>acquired customer. They may charge for a certain select calls then on
> >
> >
> >>down the bill after the date to the same number no charge, its amazing.
> >
> >
> >
> >
> > If you go over your minutes and get charged......amazing isn't it?
>
> You took me out of context Mr. T. I wasn't complaining about getting
> charged for going over. I was talking about selectively charging once
> one has went over their minutes. The conclusion was they had a bad
> billing system because they would charge for calls at one time and then
> not charge later on during the same cycle for a call that was made
> during peak-time.
>
> For example, our problem this month is with the free incoming promotion
> that we gained by being a suncom customer. The promotion is for
> unlimited free incoming minutes for the entire incoming call. However,
> AT&T had it documented that it was only free incoming for the first
> minute on the past 2 billing cycles. Thus they had to go back and rerate.
> >
> >
> >
> >
> >>In addition, sometimes they charge for time when promotions are in
> >
> >
> >>effect (n/w minutes, free incoming, statewide, etc...).
> >
> >
> >
> >
> > They would only charge you if you're either ROAMING or OFF-Network.
> >
> No, they charged for being in home-terriorty. The home-terriory is our
> entire state regardless of network. The problem is referenced as I
> explained above about free incoming. The system had the promotion
> calculated incorrectly. I have had this plan for about 2 years or so. It
> is an exceptional plan. 650 anytime minutes, total state coverage using
> either TDMA or ANALOG as long as the call is made within the borders of
> our state or just outside within certain zones, free incoming, free n/w,
> free nationwide ld, no roaming within the state, unlimited
> mobile-to-mobile for $59.95/month plus tax. If however, I ever change
> plans I can forget about getting back on this one.
>
> JT
>
> Note: I personally have verizon as well as AT&T. I personally, couldn't
> ask for better coverage/service with VZW. However, that is my opinion
> and all are entitled to their opinion as a service fits his/her needs. I
> have only had about 3 or 4 dropped calls in over a year due to lack of
> coverage but I was in a rural area at that but I was able to redial the
> call within about 3-5 seconds with coverage again. The corporation I
> work for has AT&T and some of my family has AT&T. The company and my
> family do plan on switching completely to verizon within the next 3-6
> mos. Basically, after we see how the Nov. 24 switching works, the bugs
> are worked out, and what if any new competitive plans are offered.
>

[posted via phonescoop.com]

The question wasn't why is it important. The question was why does
everybody think it's going to make a HUGE difference. You seem to have
common sense so the fact that high end users and business people want to
keep their number is a given. Since you seem sensible let me let you
know that I already know the obvious reasons for wanting to keep the
number. What I'm wondering is why people think that the "average"
person is going to care so much that it'll cause major churn. I could
missing something here but I just don't see it being a big deal for very
long after the initial process is in place.

JT <[email protected]> wrote in article
<[email protected]>:
> Why is it important! Because business executives, high-volume users, and
> corporations have telephone numbers. Their contacts have these numbers
> whose contacts have those numbers. By switching numbers one has to call
> and tell everyone their new number. Not only is it troublesome but it
> could be extremley time-consuming. My boss has a cell-phone that over
> 200 people have the number for -that he knows about. That is just my
> boss not including anyone else in the company that has a company phone.
> Now try calling these people and telling them your new number. Then find
> out later you have bad service and switch and do it all again. NP will
> be a fantastic service offering.
>
> You don't have to use it. But I certainly know many people who are just
> awaiting the day when they can take advantage of the feature.
>
> JT
>
> Mr T wrote:
>
> > I don't why all you people think number portability will make a huge
> > difference. There's plenty of people who could care less about their
> > phone numbers and would change if they wanted to anyway.
> >
> > "Pat" <[email protected]> wrote in article
> > <[email protected]>:
> >
> >>They are not as flexible as some others. If you're a long time customer, it
> >>means squat to them. When portable numbers kicks in, they will be doing more
> >>to love you with deals and accomodations.
> >>
> >>
> >>
> >>
> >>"Steve Vai" <****you@****off.com> wrote in message
> >>news:[email protected]...
> >>
> >>>NEVER GET CINGULAR!!!!!!!!
> >>>
> >>>i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> >>>into the contract, looked on their site to see what kind of phones
> >>>they got now cause my g/f wanted one...motorola v60gi is $100, give
> >>>them your old cell and they send you the $100 back, so i say
> >>>cool...call them up and ask them if i can do that, the lady says
> >>>YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> >>>for another 6 months...upgrade? who said i wanted to upgrade, they
> >>>advertised the fcking phone for $100 with a MIR, they say its
> >>>"upgrading", ill have to wait, but i can pay for it in full if i
> >>>want...so i lost it, called cingular back and told them i want $40 off
> >>>my bill right fcking now for the inconvenience they caused me or im
> >>>cancelling service, they begged me not too and cried how they couldnt
> >>>take off $40 then whined how i have to wait even though ive paid them
> >>>over $1300, they felt it was worth it to NOT take $40 off my bill,
> >>>keep me for another 12 months, and rape me for another $1200....i told
> >>>the lady "theres a $150 cancellation charge, $150 is a month and a
> >>>half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> >>>BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> >>>good paying customer, they dont take into account your payment
> >>>history, your just a number...you dont count... avoid like the plague,
> >>>oh and they tack on roaming charges every once in a while even though
> >>>you have the nation plan, avoid them at all costs! i cant vouch for
> >>>anyone else cause i have only had cingular, ive used at&t (someone
> >>>elses phone) for about 8 months and it never cut out, they never
> >>>charged for anything you didnt have etc... id go with them over
> >>>cingular, they will fck you with no lube, then do it again... even the
> >>>guy at the cingular store....i said "so since ive been a good paying
> >>>customer, paid you people over $1300 you cant work with me?" he says
> >>>"NO!" i said "FCK YOU" threw my arrowhead water at him and
> >>>split...they have zero respect for customers, so i show them zero
> >>>respect back. absolutly the worst company i've ever dealt with,
> >>>terrible business practices... just look at
> >>>http://www.angelfire.com/hi5/cingularsucks/
> >>>
> >>>so in short
> >>>
> >>>checked site, saw phone i wanted with mail in rebate + old phone
> >>>
> >>>called cingular FIRST to make sure i wasnt wasting my time, they said
> >>>YES
> >>>
> >>>went to cingular store, they said NO
> >>>
> >>>called back cingular and demanded money off my bill for the
> >>>inconvenience they caused me (can anyone say rush hour traffic
> >>>interstate 8 san diego?) this is not too much to ask, they lied to me
> >>>and wasted my time, if they would have said no from the get go i
> >>>wouldnt have minded.
> >>>
> >>>cingular store guy was uncooperative, he got soaked because of it
> >>>
> >>>cingular gives customers NO CREDIT
> >>
> >>
> >
> > [posted via phonescoop.com]
>

[posted via phonescoop.com]

I NEVER once said that AT&T won't work with you. This guy made an
assumption so don't drag me into it.


JT <[email protected]> wrote in article
<[email protected]>:
> I wasn't running off nor did I say the won't. Mr. T is the one that said
> they won't.

I said that AT&T rerated the calls so I have already called
> Customer Care. It is in the section about the free incoming minutes. I
> don't fuss at AT&T, I was just giving some information to the first
> poster that started the "AVOID CINGULAR" post. He was giving high
> praises to AT&T as if they are the only company who has the best
> service. Of course, you wouldn't be biased since you work for them or
> anything . However, as I have said in other posts ALL CELL companies
> have problems, including AT&T. With me, however, the problems I have
> with ATT is the coverage in the East TN area seems to be degrading for
> some unkown reason (I guess the transitioning from TDMA to GSM). This
> degrading is occurring not only on my phone, but on three other people I
> know as well. Plus I find ATT has a few problems from time-to-time with
> applying the promotions carried over from Suncom. Other than that I
> can't really say that I have anything that bad against ATT but I won't
> go to the extent of saying they are the best. I have never had a problem
> "so-far" with a Cell Company rerating a call or problem that is
> legitimate. However, sometimes it has required persistence but in the
> end one you can accomplish the goal if it is legitimate as you say.
>
> JT - Don't get my confused with Mr. T. we are totally different.
>
> Jason Voorhes wrote:
> > Instead of running off on newsgroups, why not call Customer Care and
> > have the issue resolved?! Transitioning another company into one
> > company is a tedious prossess, they did think about it, alot. And paid
> > alot too They will assist you, if the problem is legitimate. I
> > work for AT&T Wireless, I KNOW they will, so don't say they won't!
> >
> > JT <[email protected]> wrote in article
> > <[email protected]>:
> >
> >>
> >>Mr T wrote:
> >>
> >>>JT <[email protected]> wrote in article
> >>><[email protected]>:
> >>>
> >>>
> >>>
> >>>>Thrilling. I hate to bust your bubble but you give good praise to AT&T.
> >>>
> >>>
> >>>>However, their billing can be awful at times.
> >>>
> >>>
> >>>
> >>>
> >>>Obviously true, every company has their faults.
> >>
> >>I'm glad you understand it. The average consumer doesn't seem to get it.
> >>The average consumer at times seems to act stupid and ignorant, not
> >>thinking. If you get a stupid and ignorant person on your hands, you
> >>have major trouble with complete misunderstanding.
> >>
> >>>
> >>>
> >>> If you go over they will
> >>>
> >>>
> >>>
> >>>>selectively bill you or rather they do us all the time.
> >>>
> >>>
> >>>
> >>>
> >>>Not True. Blame Suncom for coming with such god awful plans, not AT&T
> >>>for having to honor them. They don't selectively bill you.
> >>
> >>They should have thought about that when they acquired them. Point is
> >>they did think about it and do honor the plan. However, they have
> >>problems applying promotions from time-to-time.
> >>
> >>>
> >>>
> >>> We are a SunCom
> >>>
> >>>
> >>>
> >>>>acquired customer. They may charge for a certain select calls then on
> >>>
> >>>
> >>>>down the bill after the date to the same number no charge, its amazing.
> >>>
> >>>
> >>>
> >>>
> >>>If you go over your minutes and get charged......amazing isn't it?
> >>
> >>You took me out of context Mr. T. I wasn't complaining about getting
> >>charged for going over. I was talking about selectively charging once
> >>one has went over their minutes. The conclusion was they had a bad
> >>billing system because they would charge for calls at one time and then
> >>not charge later on during the same cycle for a call that was made
> >>during peak-time.
> >>
> >>For example, our problem this month is with the free incoming promotion
> >>that we gained by being a suncom customer. The promotion is for
> >>unlimited free incoming minutes for the entire incoming call. However,
> >>AT&T had it documented that it was only free incoming for the first
> >>minute on the past 2 billing cycles. Thus they had to go back and rerate.
> >>
> >>>
> >>>
> >>>
> >>>>In addition, sometimes they charge for time when promotions are in
> >>>
> >>>
> >>>>effect (n/w minutes, free incoming, statewide, etc...).
> >>>
> >>>
> >>>
> >>>
> >>>They would only charge you if you're either ROAMING or OFF-Network.
> >>>
> >>
> >>No, they charged for being in home-terriorty. The home-terriory is our
> >>entire state regardless of network. The problem is referenced as I
> >>explained above about free incoming. The system had the promotion
> >>calculated incorrectly. I have had this plan for about 2 years or so. It
> >>is an exceptional plan. 650 anytime minutes, total state coverage using
> >>either TDMA or ANALOG as long as the call is made within the borders of
> >>our state or just outside within certain zones, free incoming, free n/w,
> >>free nationwide ld, no roaming within the state, unlimited
> >>mobile-to-mobile for $59.95/month plus tax. If however, I ever change
> >>plans I can forget about getting back on this one.
> >>
> >>JT
> >>
> >>Note: I personally have verizon as well as AT&T. I personally, couldn't
> >>ask for better coverage/service with VZW. However, that is my opinion
> >>and all are entitled to their opinion as a service fits his/her needs. I
> >>have only had about 3 or 4 dropped calls in over a year due to lack of
> >>coverage but I was in a rural area at that but I was able to redial the
> >>call within about 3-5 seconds with coverage again. The corporation I
> >>work for has AT&T and some of my family has AT&T. The company and my
> >>family do plan on switching completely to verizon within the next 3-6
> >>mos. Basically, after we see how the Nov. 24 switching works, the bugs
> >>are worked out, and what if any new competitive plans are offered.
> >>
> >
> >
> > [posted via phonescoop.com]
>

[posted via phonescoop.com]

Agreed it it was him who assumed. I said it and will say it again. You
seem sensible.

JT <[email protected]> wrote in article
<[email protected]>:
> My apologies to Mr. T. I said that he said that "they won't" which is
> entirely incorrect. After rereading the post. NO ONE, neither I nor Mr.
> T, said anything about AT&T not rerating a call. Where did you get that
> idea within the context of that post, Jason?
>
> JT wrote:
>
> > I wasn't running off nor did I say the won't. Mr. T is the one that said
> > they won't. I said that AT&T rerated the calls so I have already called
> > Customer Care. It is in the section about the free incoming minutes. I
> > don't fuss at AT&T, I was just giving some information to the first
> > poster that started the "AVOID CINGULAR" post. He was giving high
> > praises to AT&T as if they are the only company who has the best
> > service. Of course, you wouldn't be biased since you work for them or
> > anything . However, as I have said in other posts ALL CELL companies
> > have problems, including AT&T. With me, however, the problems I have
> > with ATT is the coverage in the East TN area seems to be degrading for
> > some unkown reason (I guess the transitioning from TDMA to GSM). This
> > degrading is occurring not only on my phone, but on three other people I
> > know as well. Plus I find ATT has a few problems from time-to-time with
> > applying the promotions carried over from Suncom. Other than that I
> > can't really say that I have anything that bad against ATT but I won't
> > go to the extent of saying they are the best. I have never had a problem
> > "so-far" with a Cell Company rerating a call or problem that is
> > legitimate. However, sometimes it has required persistence but in the
> > end one you can accomplish the goal if it is legitimate as you say.
> >
> > JT - Don't get my confused with Mr. T. we are totally different.
> >
> > Jason Voorhes wrote:
> >
> >> Instead of running off on newsgroups, why not call Customer Care and
> >> have the issue resolved?! Transitioning another company into one
> >> company is a tedious prossess, they did think about it, alot. And paid
> >> alot too They will assist you, if the problem is legitimate. I
> >> work for AT&T Wireless, I KNOW they will, so don't say they won't!
> >>
> >> JT <[email protected]> wrote in article
> >> <[email protected]>:
> >>
> >>>
> >>> Mr T wrote:
> >>>
> >>>> JT <[email protected]> wrote in article
> >>>> <[email protected]>:
> >>>>
> >>>>
> >>>>
> >>>>> Thrilling. I hate to bust your bubble but you give good praise to
> >>>>> AT&T.
> >>>>
> >>>>
> >>>>
> >>>>> However, their billing can be awful at times.
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Obviously true, every company has their faults.
> >>>
> >>>
> >>> I'm glad you understand it. The average consumer doesn't seem to get it.
> >>> The average consumer at times seems to act stupid and ignorant, not
> >>> thinking. If you get a stupid and ignorant person on your hands, you
> >>> have major trouble with complete misunderstanding.
> >>>
> >>>>
> >>>>
> >>>> If you go over they will
> >>>>
> >>>>
> >>>>
> >>>>> selectively bill you or rather they do us all the time.
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Not True. Blame Suncom for coming with such god awful plans, not AT&T
> >>>> for having to honor them. They don't selectively bill you.
> >>>
> >>>
> >>> They should have thought about that when they acquired them. Point is
> >>> they did think about it and do honor the plan. However, they have
> >>> problems applying promotions from time-to-time.
> >>>
> >>>>
> >>>>
> >>>> We are a SunCom
> >>>>
> >>>>
> >>>>
> >>>>> acquired customer. They may charge for a certain select calls then on
> >>>>
> >>>>
> >>>>
> >>>>> down the bill after the date to the same number no charge, its
> >>>>> amazing.
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> If you go over your minutes and get charged......amazing isn't it?
> >>>
> >>>
> >>> You took me out of context Mr. T. I wasn't complaining about getting
> >>> charged for going over. I was talking about selectively charging once
> >>> one has went over their minutes. The conclusion was they had a bad
> >>> billing system because they would charge for calls at one time and then
> >>> not charge later on during the same cycle for a call that was made
> >>> during peak-time.
> >>>
> >>> For example, our problem this month is with the free incoming promotion
> >>> that we gained by being a suncom customer. The promotion is for
> >>> unlimited free incoming minutes for the entire incoming call. However,
> >>> AT&T had it documented that it was only free incoming for the first
> >>> minute on the past 2 billing cycles. Thus they had to go back and
> >>> rerate.
> >>>
> >>>>
> >>>>
> >>>>
> >>>>> In addition, sometimes they charge for time when promotions are in
> >>>>
> >>>>
> >>>>
> >>>>> effect (n/w minutes, free incoming, statewide, etc...).
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> They would only charge you if you're either ROAMING or OFF-Network.
> >>>>
> >>>
> >>> No, they charged for being in home-terriorty. The home-terriory is our
> >>> entire state regardless of network. The problem is referenced as I
> >>> explained above about free incoming. The system had the promotion
> >>> calculated incorrectly. I have had this plan for about 2 years or so. It
> >>> is an exceptional plan. 650 anytime minutes, total state coverage using
> >>> either TDMA or ANALOG as long as the call is made within the borders of
> >>> our state or just outside within certain zones, free incoming, free n/w,
> >>> free nationwide ld, no roaming within the state, unlimited
> >>> mobile-to-mobile for $59.95/month plus tax. If however, I ever change
> >>> plans I can forget about getting back on this one.
> >>>
> >>> JT
> >>>
> >>> Note: I personally have verizon as well as AT&T. I personally, couldn't
> >>> ask for better coverage/service with VZW. However, that is my opinion
> >>> and all are entitled to their opinion as a service fits his/her needs. I
> >>> have only had about 3 or 4 dropped calls in over a year due to lack of
> >>> coverage but I was in a rural area at that but I was able to redial the
> >>> call within about 3-5 seconds with coverage again. The corporation I
> >>> work for has AT&T and some of my family has AT&T. The company and my
> >>> family do plan on switching completely to verizon within the next 3-6
> >>> mos. Basically, after we see how the Nov. 24 switching works, the bugs
> >>> are worked out, and what if any new competitive plans are offered.
> >>>
> >>
> >>
> >> [posted via phonescoop.com]
> >
> >
>

[posted via phonescoop.com]