DO YOU COMPLAIN?

Seven out of 10 of us never do. We claim we don't know how, or don't think
it will help or that companies won't care. Instead, most of us grouse to an
average 10 friends or family members about our disappointment. According to
the U.S. Office of Consumer Affairs, one out of every four-consumer
transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York: St.
Martin's Press, 1995), p. 91.

So you think your cellular company is bad? Something to think about.
AL

---

› See More: DO YOU COMPLAIN?

Each carrier has the good parts along with their bad ones. The task is
to find the one thats good parts fit you and the bad parts are obsolete.

Each carrier is designed for a different customer base. None is right
for everyone. Sprint is bad for people with bad credit, and those that
don't use the phone much, but for people that use it a lot or like the
internet and extremely technical part, sprint is one of, if not, the
best at it doing this well and cheap.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"AL" <al145 @ nospam.hotmail.dot> wrote in article
<[email protected]>:
> Seven out of 10 of us never do. We claim we don't know how, or don't think
> it will help or that companies won't care. Instead, most of us grouse to an
> average 10 friends or family members about our disappointment. According to
> the U.S. Office of Consumer Affairs, one out of every four-consumer
> transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York: St.
> Martin's Press, 1995), p. 91.
>
> So you think your cellular company is bad? Something to think about.
> AL
>
>
>

[posted via phonescoop.com]

AL wrote:

> Seven out of 10 of us never do. We claim we don't know how, or don't think
> it will help or that companies won't care. Instead, most of us grouse to an
> average 10 friends or family members about our disappointment. According to
> the U.S. Office of Consumer Affairs, one out of every four-consumer
> transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York: St.
> Martin's Press, 1995), p. 91.
>
> So you think your cellular company is bad? Something to think about.
> AL

Hey AL, instead of thing about that, I was thinking how lame you are...

AL wrote:
> Seven out of 10 of us never do. We claim we don't know how, or don't
> think it will help or that companies won't care. Instead, most of us
> grouse to an average 10 friends or family members about our
> disappointment. According to the U.S. Office of Consumer Affairs, one
> out of every four-consumer transaction has a glitch. -- Bernice
> Kanner, ARE YOU NORMAL? (New York: St. Martin's Press, 1995), p. 91.
>=20
Here's the last thing I complained about. I reported my phone lost one =
night and found it at a restaurant the next day. Verizon gave me a =
credit for one day's service $1.13, without considering its overall =
impact. Since my peak minutes were way over that month it turned out to =
be a charge of $2.87, because they also reduced my allowance by ten =
minutes at $.40! I complained and asked them to reverse the original =
credit. They found it easier to give me the ten minutes I had lost than =
to go back thru the system and reverse the credit.

Here's what I believe should be done on prorations when they put someone =
over the limit. Customers should be able to buy up to a full month of =
prorated days at the affected rate to avoid the higher overlimit =
charges. Many times prorations are beyond the control of the customer.

On Sun, 05 Oct 2003 01:35:10 GMT, "AL" <al145 @ nospam.hotmail.dot>
wrote:

>Seven out of 10 of us never do. We claim we don't know how, or don't think
>it will help or that companies won't care.

Well, count me as one of the three. The tricks to effective
complaining are:

1. Pick your battles carefully. Some aren't worth fighting.
2. Chose the recipient of your complaint carefully. No sense
complaining to someone who is not in a position to do anything about
it.
3. Do your homework. Lay the problem out for them in a clear and
concise manner so there is no (or little) possibility for them to
misunderstand the problem.
4. Keep a thorough record of your contacts with the company.
5. Stay on top of the problem. If they say they will call me back
within 3 days, and I haven't heard from them within 5 days, I call
them back.
6. Last, and most important, keep your cool. Foul language and
threats only weaken your position.

Sure do. And if they ever do anything about the problem, I will feel
like I won the lottery! I give them the details, the research, all of
that. But I have yet to see where they've actually acted on the
problems.

"AL" <al145 @ nospam.hotmail.dot> wrote in article
<[email protected]>:
> Seven out of 10 of us never do. We claim we don't know how, or don't think
> it will help or that companies won't care. Instead, most of us grouse to an
> average 10 friends or family members about our disappointment. According to
> the U.S. Office of Consumer Affairs, one out of every four-consumer
> transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York: St.
> Martin's Press, 1995), p. 91.
>
> So you think your cellular company is bad? Something to think about.
> AL
>
>
>

[posted via phonescoop.com]

Its too hard to get through to Cingular customer service to complain.

"AL" <al145 @ nospam.hotmail.dot> wrote in message
news:[email protected]...
> Seven out of 10 of us never do. We claim we don't know how, or don't think
> it will help or that companies won't care. Instead, most of us grouse to
an
> average 10 friends or family members about our disappointment. According
to
> the U.S. Office of Consumer Affairs, one out of every four-consumer
> transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York:
St.
> Martin's Press, 1995), p. 91.
>
> So you think your cellular company is bad? Something to think about.
> AL
>
>
>

i complain, other dont because they are scared...thats right SCARED.
people in this day and age are absolutly terrified of confrontation,
**** it, drag the nerd out from behind the desk and beat him in the
street naked then walk him around the block on a dog leash, maybe your
wireless carrier will get the message? CAN YOU HEAR ME NOW?

On Sun, 05 Oct 2003 01:35:10 GMT, "AL" <al145 @ nospam.hotmail.dot>
wrote:

>Seven out of 10 of us never do. We claim we don't know how, or don't think
>it will help or that companies won't care. Instead, most of us grouse to an
>average 10 friends or family members about our disappointment. According to
>the U.S. Office of Consumer Affairs, one out of every four-consumer
>transaction has a glitch. -- Bernice Kanner, ARE YOU NORMAL? (New York: St.
>Martin's Press, 1995), p. 91.
>
>So you think your cellular company is bad? Something to think about.
>AL
>
>

On Tue, 07 Oct 2003 15:56:03 GMT, "James" <[email protected]> wrote:

>Its too hard to get through to Cingular customer service to complain.
>


call up, demand a supervisor....then ***** to the supervisor and
cancel, works wonders...no more $150 bill every month and you can go
somewhere else it is no wonder cingular is rated the worst by every
company that tracks wireless carriers, and they deserve it...now how
many cingular employees are gonna jump in here and tell me what a fag
i am, i suck, cingular rulllzzzz etc...lets count.

Actually I would tell you that you have never experienced the
unadulterated JOY of being a SprintPCS user.

BTW- if you want out of your contract, just call to reduce you plan to
the lowest available rate, when they tell you you have to extend for a
year explain that was NOT part of the contract you signed and that
Cingular has changed the tems of your contract without notifing you of
this. If you look on thier website you will see that gives you a
penalty free cancallation (that is, no cancallation fee)

So get a Sprint Phone and be less civil over on our message board.

Steve Vai <[email protected]> wrote in article
<[email protected]>:
> On Tue, 07 Oct 2003 15:56:03 GMT, "James" <[email protected]> wrote:
>
> >Its too hard to get through to Cingular customer service to complain.
> >
>
>
> call up, demand a supervisor....then ***** to the supervisor and
> cancel, works wonders...no more $150 bill every month and you can go
> somewhere else it is no wonder cingular is rated the worst by every
> company that tracks wireless carriers, and they deserve it...now how
> many cingular employees are gonna jump in here and tell me what a fag
> i am, i suck, cingular rulllzzzz etc...lets count.

[posted via phonescoop.com]

Steve Vai <[email protected]> wrote in article
<[email protected]>:
> i complain, other dont because they are scared...thats right SCARED.
> people in this day and age are absolutly terrified of confrontation,
> **** it, drag the nerd out from behind the desk and beat him in the
> street naked then walk him around the block on a dog leash, maybe your
> wireless carrier will get the message? CAN YOU HEAR ME NOW?

Your a fucing idiot and your guitar skills suck.... MB

[posted via phonescoop.com]

On Thu, 09 Oct 2003 23:39:13 -0000, direcció[email protected] (ben dejo)
wrote:

>Actually I would tell you that you have never experienced the
>unadulterated JOY of being a SprintPCS user.
>
>BTW- if you want out of your contract, just call to reduce you plan to
>the lowest available rate, when they tell you you have to extend for a
>year explain that was NOT part of the contract you signed and that
>Cingular has changed the tems of your contract without notifing you of
>this. If you look on thier website you will see that gives you a
>penalty free cancallation (that is, no cancallation fee)
>
>So get a Sprint Phone and be less civil over on our message board.

so you call cingular, change your plan to the lowest available rate
(thus making cancellation of account charges not apply to you) then
cancel your plan next month and pay nothing? i dont think cingular
would let u do that, once they saw what u were doing they would still
charge you and tell you to "take them to court" thats just
cingular...have u used this loophole?

On Fri, 10 Oct 2003 05:00:39 -0000, [email protected] (Male Bomb)
wrote:

>
>
>Steve Vai <[email protected]> wrote in article
><[email protected]>:
>> i complain, other dont because they are scared...thats right SCARED.
>> people in this day and age are absolutly terrified of confrontation,
>> **** it, drag the nerd out from behind the desk and beat him in the
>> street naked then walk him around the block on a dog leash, maybe your
>> wireless carrier will get the message? CAN YOU HEAR ME NOW?
>
>Your a fucing idiot and your guitar skills suck.... MB

LMAO is that why Mr. Vai has toured the world 5 times in 3 different
platinum selling rock bands, and toured the world solo 4 times as a
platinum selling virtuoso? perhaps if he composed songs using his cell
phone composer tool you would understand, LMAO

> so you call cingular, change your plan to the lowest available rate

And then when the CC rep tells you that you have to extend, then you
tell them that you did not have that clause in your contract (and if you
signed before august 1st 2003, you don't). Then ask them if they have
changed the terms of your contract (this is important), make them say
yes (because they have, you cannot lower your rate plan at any time).
Then tell the rep that you were never notified of the contract change
and that according to the Cingular website, you have 14 days to think
about the change and if you do not find that acceptable you may cancel
IMMEDIATELY without penalty. What Cingular has done is... kinda, is
called Breach of Contract Without Due Consideration (if I recall my
business Law class correctly).



[posted via phonescoop.com]

On Sat, 11 Oct 2003 22:06:23 -0000, direcció[email protected] (ben dejo)
wrote:

>> so you call cingular, change your plan to the lowest available rate
>
>And then when the CC rep tells you that you have to extend, then you
>tell them that you did not have that clause in your contract (and if you
>signed before august 1st 2003, you don't). Then ask them if they have
>changed the terms of your contract (this is important), make them say
>yes (because they have, you cannot lower your rate plan at any time).
>Then tell the rep that you were never notified of the contract change
>and that according to the Cingular website, you have 14 days to think
>about the change and if you do not find that acceptable you may cancel
>IMMEDIATELY without penalty. What Cingular has done is... kinda, is
>called Breach of Contract Without Due Consideration (if I recall my
>business Law class correctly).
>

very smart... i have a feeling companies dont stick it to you much.