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- 11-06-2003, 10:01 PM #1UpilogueGuest
One of our cell phone died so we wanted to setup call forwarding on
the number.
First call to CS, I was told that he would set it up. I gave him the
target number. Later when I tested it, it didn't work, so I called CS
again.
Second call to CS, I was told it wasn't possible. The only way to do
it was from the cell phone (*71). The second CS rep said the first CS
rep shouldn't have told me that it was possible.
To confirm, I called CS again to hear it from another rep, but it was
unbelievable. Here is how it went:
Me: "My phone is dead. I'd like to setup call forwarding"
CS: "Sorry, it's not possible. You have to do it from the handset"
Me: "Yeah, but the phone is broken. It doesn't even power on"
CS: "Hmmm, yeah. But you don't need a strong signal, just one bar is
enough so you can dial *71 followed by the number"
Me: "I don't think you understand, my phone is broken."
CS: "Yes, I understand. Wait.. my colleague just confirmed for me that
if only you can get one signal bar, you can set up forwarding"
Me: "Never mind"
CS: "Is there anything else I can help you with tonight?"
What a way to end my five years with Cingular/Cellular One.
› See More: Forwarding (dead phone)
- 11-06-2003, 11:08 PM #2N9WOSGuest
Re: Forwarding (dead phone)
> To confirm, I called CS again to hear it from another rep, but it was
> unbelievable. Here is how it went:
>
> Me: "My phone is dead. I'd like to setup call forwarding"
> CS: "Sorry, it's not possible. You have to do it from the handset"
> Me: "Yeah, but the phone is broken. It doesn't even power on"
> CS: "Hmmm, yeah. But you don't need a strong signal, just one bar is
> enough so you can dial *71 followed by the number"
> Me: "I don't think you understand, my phone is broken."
> CS: "Yes, I understand. Wait.. my colleague just confirmed for me that
> if only you can get one signal bar, you can set up forwarding"
> Me: "Never mind"
> CS: "Is there anything else I can help you with tonight?"
Some people are bright and there are those that are dim.
Customer service representatives must come from the
dimmer than normal group.
I don't think you will find any other wireless carriers with
CS people that are any brighter.
That is why I wish that cingular would do what verizon done and
put an on line esn change capability for are accounts.
That way, I would never have to talk to a cingular CS person.
I have been lucky enough to have never needed to call cingular CS
in my two years of business with them so I don't really have experience
with cingular's customer service.
Some people complain about automated help menus.
I don't.
At least, with a computer, I can get the same answer two times in a row.
- 11-07-2003, 01:39 AM #3bones boyGuest
Re: Forwarding (dead phone)
On 6 Nov 2003 20:01:27 -0800, [email protected] (Upilogue) wrote:
>One of our cell phone died so we wanted to setup call forwarding on
>the number.
You can do it from the Cingular website, sign your phone number up for
online account access and the option is there.
- 11-07-2003, 06:31 AM #4Group Special MobileGuest
Re: Forwarding (dead phone)
On Fri, 07 Nov 2003 05:08:10 GMT, "N9WOS"
<[email protected]> wrote:
>That is why I wish that cingular would do what verizon done and
>put an on line esn change capability for are accounts.
>That way, I would never have to talk to a cingular CS person.
With GSM you don't have to mess with customer service either just take
the SIM and put it in a different phone and you're good to go. ESN
programming is a past technology. I don't even know why the CDMA
operators are using it.
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