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- 12-01-2003, 10:29 PM #1niNjaTazGuest
I have had two BellSouth account for years - one at home and one at my
shop. I have also been a customer of Cingular Wireless (a BellSouth
company) for over two years, now. My bills has always been paid on
time and in full. I would think that makes me a loyal customer.
This month, my cell phone bill went from it's usual $50 to $170. I
guess I made a few more calls than I thought. Obviously, there is a
slight difference there.
I called customer service to try and arrange a payment plan. I
proposed to pay $80 this month and $80 every month until the balance
was paid. Since my normal bill is $50, paying $30 extra each month
would take care of the remainder of my outstanding bill in three
months.
After I was assured that payment arrangements could be made, I was
informed that my plan wasn't good enough. If this month's balance was
not paid in full before next month's bill was due, my service would be
suspended. If anyone can tell me how that can be considered a payment
plan, I'd love to hear it.
Whenever AT&T calls me to try and switch my local and long distance
service from BellSouth, I've always told them that I prefer to stick
with BellSouth - even though AT&T was offering lower rates. I did this
out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
care anymore about their customers than this, perhaps I should give
someone else a try.
For the record - I will posting this to my own website, as well as any
other public forums that I can find.
---
Derek Tombrello
Shelby TV Service
http://ShelbyTV.resourcez.com
[email protected]
reply-to address is invalid
› See More: if they treat LOYAL customers this way....
- 12-01-2003, 11:18 PM #2FONDOONYCGuest
Re: if they treat LOYAL customers this way....
time to switch to verizon wireless.
"niNjaTaz" <[email protected]> wrote in message
news:[email protected]...
> I have had two BellSouth account for years - one at home and one at my
> shop. I have also been a customer of Cingular Wireless (a BellSouth
> company) for over two years, now. My bills has always been paid on
> time and in full. I would think that makes me a loyal customer.
>
> This month, my cell phone bill went from it's usual $50 to $170. I
> guess I made a few more calls than I thought. Obviously, there is a
> slight difference there.
>
> I called customer service to try and arrange a payment plan. I
> proposed to pay $80 this month and $80 every month until the balance
> was paid. Since my normal bill is $50, paying $30 extra each month
> would take care of the remainder of my outstanding bill in three
> months.
>
> After I was assured that payment arrangements could be made, I was
> informed that my plan wasn't good enough. If this month's balance was
> not paid in full before next month's bill was due, my service would be
> suspended. If anyone can tell me how that can be considered a payment
> plan, I'd love to hear it.
>
> Whenever AT&T calls me to try and switch my local and long distance
> service from BellSouth, I've always told them that I prefer to stick
> with BellSouth - even though AT&T was offering lower rates. I did this
> out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
> care anymore about their customers than this, perhaps I should give
> someone else a try.
>
> For the record - I will posting this to my own website, as well as any
> other public forums that I can find.
>
> ---
> Derek Tombrello
> Shelby TV Service
>
> http://ShelbyTV.resourcez.com
> [email protected]
> reply-to address is invalid
>
- 12-02-2003, 07:27 AM #3Been ThereGuest
Re: if they treat LOYAL customers this way....
"niNjaTaz" <[email protected]> wrote in message
news:[email protected]...
>
> Whenever AT&T calls me to try and switch my local and long distance
> service from BellSouth, I've always told them that I prefer to stick
> with BellSouth - even though AT&T was offering lower rates. I did this
> out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
> care anymore about their customers than this, perhaps I should give
> someone else a try.
>
Just think how they treat their employees! No loyality there either.
- 12-02-2003, 09:16 AM #4The Ghost of General LeeGuest
Re: if they treat LOYAL customers this way....
On Mon, 01 Dec 2003 22:29:59 -0600, niNjaTaz <[email protected]>
wrote:
>I have had two BellSouth account for years - one at home and one at my
>shop. I have also been a customer of Cingular Wireless (a BellSouth
>company) for over two years, now. My bills has always been paid on
>time and in full. I would think that makes me a loyal customer.
>
>This month, my cell phone bill went from it's usual $50 to $170. I
>guess I made a few more calls than I thought. Obviously, there is a
>slight difference there.
>
>I called customer service to try and arrange a payment plan. I
>proposed to pay $80 this month and $80 every month until the balance
>was paid. Since my normal bill is $50, paying $30 extra each month
>would take care of the remainder of my outstanding bill in three
>months.
Why should they treat you any differently than any other customer just
because you didn't keep track of your calls for the month?
- 12-02-2003, 10:28 AM #5JulieGuest
Re: if they treat LOYAL customers this way....
Just think where we would be if they had more loyal customers like you!!!!
The Ghost of General Lee" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 01 Dec 2003 22:29:59 -0600, niNjaTaz <[email protected]>
> wrote:
>
> >I have had two BellSouth account for years - one at home and one at my
> >shop. I have also been a customer of Cingular Wireless (a BellSouth
> >company) for over two years, now. My bills has always been paid on
> >time and in full. I would think that makes me a loyal customer.
> >
> >This month, my cell phone bill went from it's usual $50 to $170. I
> >guess I made a few more calls than I thought. Obviously, there is a
> >slight difference there.
> >
> >I called customer service to try and arrange a payment plan. I
> >proposed to pay $80 this month and $80 every month until the balance
> >was paid. Since my normal bill is $50, paying $30 extra each month
> >would take care of the remainder of my outstanding bill in three
> >months.
>
> Why should they treat you any differently than any other customer just
> because you didn't keep track of your calls for the month?
>
- 12-02-2003, 12:40 PM #6SteveGuest
Re: if they treat LOYAL customers this way....
Hello
Verizon is hell in general.. This is a fact in FL
From steve
On Tue, 02 Dec 2003 05:18:54 GMT, "FONDOONYC"
<[email protected]> wrote:
>time to switch to verizon wireless.
>
>"niNjaTaz" <[email protected]> wrote in message
>news:[email protected]...
>> I have had two BellSouth account for years - one at home and one at my
>> shop. I have also been a customer of Cingular Wireless (a BellSouth
>> company) for over two years, now. My bills has always been paid on
>> time and in full. I would think that makes me a loyal customer.
>>
>> This month, my cell phone bill went from it's usual $50 to $170. I
>> guess I made a few more calls than I thought. Obviously, there is a
>> slight difference there.
>>
>> I called customer service to try and arrange a payment plan. I
>> proposed to pay $80 this month and $80 every month until the balance
>> was paid. Since my normal bill is $50, paying $30 extra each month
>> would take care of the remainder of my outstanding bill in three
>> months.
>>
>> After I was assured that payment arrangements could be made, I was
>> informed that my plan wasn't good enough. If this month's balance was
>> not paid in full before next month's bill was due, my service would be
>> suspended. If anyone can tell me how that can be considered a payment
>> plan, I'd love to hear it.
>>
>> Whenever AT&T calls me to try and switch my local and long distance
>> service from BellSouth, I've always told them that I prefer to stick
>> with BellSouth - even though AT&T was offering lower rates. I did this
>> out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
>> care anymore about their customers than this, perhaps I should give
>> someone else a try.
>>
>> For the record - I will posting this to my own website, as well as any
>> other public forums that I can find.
>>
>> ---
>> Derek Tombrello
>> Shelby TV Service
>>
>> http://ShelbyTV.resourcez.com
>> [email protected]
>> reply-to address is invalid
>>
>
Note: This post may contain mis*****ings, grammatical errors,
disorganized sentence structure, or may entirely lack a coherent
theme. These elements are natural to the process of writing, and will
only add to the overall beauty of the post.
- 12-02-2003, 01:31 PM #7MatapaloGuest
Re: if they treat LOYAL customers this way....
You want to know what is hysterical? I just stopped paying my bill at
AT&T and they wouldn't turn off my service for anything - they just
kept billing me and have been for months and I stopped using them!!!
This is how it works - if you want to CANCEL before your contract is
up, they will REFUSE to cancel your service and there is nothing you
can do to get them to turn it off! But if you are late on a payment,
watch out! They threaten to disconnect you!
I hate them all - Verizon and AT&T. Haven't had the opportunity to
hate Cingular yet.
And you folks thought it was good when they all merged and promised
better coverage, service and features?
Remember, you have less competition and between the four of them
(Sprint, Verizon, AT&T and Cingular) they make ALL the rules.
niNjaTaz <[email protected]> wrote in message news:<[email protected]>...
> I have had two BellSouth account for years - one at home and one at my
> shop. I have also been a customer of Cingular Wireless (a BellSouth
> company) for over two years, now. My bills has always been paid on
> time and in full. I would think that makes me a loyal customer.
>
> This month, my cell phone bill went from it's usual $50 to $170. I
> guess I made a few more calls than I thought. Obviously, there is a
> slight difference there.
>
> I called customer service to try and arrange a payment plan. I
> proposed to pay $80 this month and $80 every month until the balance
> was paid. Since my normal bill is $50, paying $30 extra each month
> would take care of the remainder of my outstanding bill in three
> months.
>
> After I was assured that payment arrangements could be made, I was
> informed that my plan wasn't good enough. If this month's balance was
> not paid in full before next month's bill was due, my service would be
> suspended. If anyone can tell me how that can be considered a payment
> plan, I'd love to hear it.
>
> Whenever AT&T calls me to try and switch my local and long distance
> service from BellSouth, I've always told them that I prefer to stick
> with BellSouth - even though AT&T was offering lower rates. I did this
> out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
> care anymore about their customers than this, perhaps I should give
> someone else a try.
>
> For the record - I will posting this to my own website, as well as any
> other public forums that I can find.
>
> ---
> Derek Tombrello
> Shelby TV Service
>
> http://ShelbyTV.resourcez.com
> [email protected]
> reply-to address is invalid
- 12-02-2003, 01:53 PM #8CKGuest
Re: if they treat LOYAL customers this way....
I was recently in the Jacksonville and St Augustine areas and had fine
reception with my Verizon phone. The same could not be said for my friends
Sprint phone.
"Steve" <[email protected]> wrote in message
news:[email protected]...
> Hello
>
> Verizon is hell in general.. This is a fact in FL
>
> From steve
>
>
> On Tue, 02 Dec 2003 05:18:54 GMT, "FONDOONYC"
> <[email protected]> wrote:
>
> >time to switch to verizon wireless.
> >
> >"niNjaTaz" <[email protected]> wrote in message
> >news:[email protected]...
> >> I have had two BellSouth account for years - one at home and one at my
> >> shop. I have also been a customer of Cingular Wireless (a BellSouth
> >> company) for over two years, now. My bills has always been paid on
> >> time and in full. I would think that makes me a loyal customer.
> >>
> >> This month, my cell phone bill went from it's usual $50 to $170. I
> >> guess I made a few more calls than I thought. Obviously, there is a
> >> slight difference there.
> >>
> >> I called customer service to try and arrange a payment plan. I
> >> proposed to pay $80 this month and $80 every month until the balance
> >> was paid. Since my normal bill is $50, paying $30 extra each month
> >> would take care of the remainder of my outstanding bill in three
> >> months.
> >>
> >> After I was assured that payment arrangements could be made, I was
> >> informed that my plan wasn't good enough. If this month's balance was
> >> not paid in full before next month's bill was due, my service would be
> >> suspended. If anyone can tell me how that can be considered a payment
> >> plan, I'd love to hear it.
> >>
> >> Whenever AT&T calls me to try and switch my local and long distance
> >> service from BellSouth, I've always told them that I prefer to stick
> >> with BellSouth - even though AT&T was offering lower rates. I did this
> >> out of loyalty. Maybe I need to rethink this. If BellSouth doesn't
> >> care anymore about their customers than this, perhaps I should give
> >> someone else a try.
> >>
> >> For the record - I will posting this to my own website, as well as any
> >> other public forums that I can find.
> >>
> >> ---
> >> Derek Tombrello
> >> Shelby TV Service
> >>
> >> http://ShelbyTV.resourcez.com
> >> [email protected]
> >> reply-to address is invalid
> >>
> >
>
> Note: This post may contain mis*****ings, grammatical errors,
> disorganized sentence structure, or may entirely lack a coherent
> theme. These elements are natural to the process of writing, and will
> only add to the overall beauty of the post.
- 12-02-2003, 02:43 PM #9Scott in AztlánGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 05:18:54 GMT, "FONDOONYC"
<[email protected]> wrote:
>"niNjaTaz" <[email protected]> wrote in message
>news:[email protected]...
>>
>> This month, my cell phone bill went from it's usual $50 to $170. I
>> guess I made a few more calls than I thought. Obviously, there is a
>> slight difference there.
>>
>> I called customer service to try and arrange a payment plan. I
>> proposed to pay $80 this month and $80 every month until the balance
>> was paid. Since my normal bill is $50, paying $30 extra each month
>> would take care of the remainder of my outstanding bill in three
>> months.
>>
>> After I was assured that payment arrangements could be made, I was
>> informed that my plan wasn't good enough. If this month's balance was
>> not paid in full before next month's bill was due, my service would be
>> suspended. If anyone can tell me how that can be considered a payment
>> plan, I'd love to hear it.
>time to switch to verizon wireless.
Time to stop living such a hand-to-mouth existence.
--
http://www.geocities.com/slothkills/
- 12-02-2003, 07:43 PM #10AboutdakotaGuest
Re: if they treat LOYAL customers this way....
CK wrote:
> I was recently in the Jacksonville and St Augustine areas and had fine
> reception with my Verizon phone. The same could not be said for my friends
> Sprint phone.
You could have been using a roaming partner that local users are
prohibited from using.
==AD
- 12-02-2003, 10:53 PM #11niNjaTazGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 12:43:51 -0800, Scott in Aztlán
<[email protected]> wrote:
>
>Time to stop living such a hand-to-mouth existence.
If I may, what exactly does that mean?
- 12-02-2003, 10:57 PM #12niNjaTazGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 10:16:50 -0500, The Ghost of General Lee
<[email protected]> wrote:
>Why should they treat you any differently than any other customer just
>because you didn't keep track of your calls for the month?
I don't think I should be treated any differently. My main point was,
"Pay your bill in full by the end of the month, or we disconnect your
service" is pure BS. That is not a payment plan.
BTW - I didn't say that I didn't make the calls or that I refused to
pay for the calls I made, regardless of the price.
- 12-02-2003, 11:09 PM #13The Ghost of General LeeGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 22:57:14 -0600, niNjaTaz <[email protected]>
wrote:
>On Tue, 02 Dec 2003 10:16:50 -0500, The Ghost of General Lee
><[email protected]> wrote:
>
>>Why should they treat you any differently than any other customer just
>>because you didn't keep track of your calls for the month?
>
>
>I don't think I should be treated any differently. My main point was,
>"Pay your bill in full by the end of the month, or we disconnect your
>service" is pure BS. That is not a payment plan.
So what are you complaining about? Every Cingular customer is
expected to pay their entire bill on or before it's due date. What
makes you think your case is so special?
>BTW - I didn't say that I didn't make the calls or that I refused to
>pay for the calls I made, regardless of the price.
No, you didn't pay attention to how many minutes you used, and now
find yourself in a financial bind. Who is to blame for that?
- 12-02-2003, 11:12 PM #14The Ghost of General LeeGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 22:53:06 -0600, niNjaTaz <[email protected]>
wrote:
>On Tue, 02 Dec 2003 12:43:51 -0800, Scott in Aztlán
><[email protected]> wrote:
>
>>
>>Time to stop living such a hand-to-mouth existence.
>
>
>If I may, what exactly does that mean?
It means, if your finances are so tight that you cannot meet the
obligations you have made, then maybe it is time to re-evaluate what
your true necessities are.
- 12-03-2003, 09:54 AM #15Scott in AztlánGuest
Re: if they treat LOYAL customers this way....
On Tue, 02 Dec 2003 22:53:06 -0600, niNjaTaz <[email protected]> wrote:
>>Time to stop living such a hand-to-mouth existence.
>
>If I may, what exactly does that mean?
That means if your monthly cash flow is so tight that you cannot absorb a $120
unexpected expense without making $30/month payments for 4 months, then you
obviously can't afford luxuries like cellular phones.
--
http://www.geocities.com/slothkills/
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