Results 1 to 8 of 8
  1. #1
    Ray K
    Guest
    I've called Cingular customer care and a couple of local stores and
    nobody seems to know about the problem I'm having. I have a Nokia
    3595 and Text Messaging 100 option on my phone. I am trying to access
    the AIM menu that Cingular's web site says is already on my phone
    (i.e. "AIM is pre-installed on Nokia 3300 and 3595 wireless phones.").
    The IM manual I downloaded from Nokia's web site says to select the
    "IM" option from the Menu key, but there is no such menu. The "IM"
    menu is supposed to be number 12, but my phone stops at 11
    ("Services"). Is there anybody who has this menu on their phone and
    has successfully activated the full-service IM feature? For what it's
    worth, I've checked the firmware level of the phone and it's V7.20
    09-07-03 NPM-10. TIA

    Ray



    See More: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo




  2. #2
    jim lange
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    How old is your phone? the early units did not have the AIM software built
    in. there is no way for you to add it if it is not already there. If you
    recently got the phone, take it back and ask for one with the proper menu.
    if not, you MAY be able to send it to nokia to have it added. call and
    check.

    jim
    "Ray K" <[email protected]> wrote in message
    news:[email protected]
    > I've called Cingular customer care and a couple of local stores and
    > nobody seems to know about the problem I'm having. I have a Nokia
    > 3595 and Text Messaging 100 option on my phone. I am trying to access
    > the AIM menu that Cingular's web site says is already on my phone
    > (i.e. "AIM is pre-installed on Nokia 3300 and 3595 wireless phones.").
    > The IM manual I downloaded from Nokia's web site says to select the
    > "IM" option from the Menu key, but there is no such menu. The "IM"
    > menu is supposed to be number 12, but my phone stops at 11
    > ("Services"). Is there anybody who has this menu on their phone and
    > has successfully activated the full-service IM feature? For what it's
    > worth, I've checked the firmware level of the phone and it's V7.20
    > 09-07-03 NPM-10. TIA
    >
    > Ray






  3. #3
    Ray K
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    Jim,

    Thanks for the info. I purchased the phone about two weeks ago from one of
    the local Parrot Cellular stores here in San Jose, CA. I called them about
    the missing IM menu, a couple of other stores in the area, and two different
    toll-free numbers for Cingular Customer Care. All of them were not familiar
    with using AIM on this phone even though both the Cingular and AOL web sites
    says that all you need is an IM account and text messaging and you're set. Of
    particular note was that both of the Customer Care agents and a Technical
    Support agent at Cingular were reading scripts from a manual and trying to
    tell me how to add a phone number to my buddy list (??!!). They didn't seem
    to understand that my problem was with the PHONE not having a menu that both
    Cingular and Nokia web sites said I should have. I carefully explained to
    them what I was missing but apparently if the problem is not described in
    their manuals, they don't know what to do. I'll go back to the store where I
    bought it from and see if they can open up another box and check the phone to
    see if it has the proper IM menu.

    Ray


    "jim lange" <[email protected]> wrote in message news:<[email protected]>...
    > How old is your phone? the early units did not have the AIM software built
    > in. there is no way for you to add it if it is not already there. If you
    > recently got the phone, take it back and ask for one with the proper menu.
    > if not, you MAY be able to send it to nokia to have it added. call and
    > check.
    >
    > jim




  4. #4
    Steve Kranz
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    Heh-heh...not that it's funny, but I did the Cingular Two-Step over this
    same problem when I upgraded to a couple of new Nokia 3595 phones (I love
    the phone, BTW). The ads all over the store, newspapers, etc. advertise AOL
    IM software built-in. I went to a Cingular company-owned store, and got two
    of them. Couldn't find the IM menu, like you said. Called the
    store...sales rep and store mgr. both had no idea what I was talking about.
    Finally, the store rep gave me a tech support number to call. There, the
    service tech knew exactly what I was talking about, had me get to the
    software version to confirm that my phones had the OLDER software, not
    upgraded with AOL IM software.

    Rather going back to the first store, I called another Cingular-owned store,
    where the mgr. knew what I was asking about, and said he had the new phones.
    When I got there, he actually told me that Cingular doesn't want them
    selling the new upgraded phones until the older ones are all gone.

    Steve
    "Ray K" <[email protected]> wrote in message
    news:[email protected]
    > I've called Cingular customer care and a couple of local stores and
    > nobody seems to know about the problem I'm having. I have a Nokia
    > 3595 and Text Messaging 100 option on my phone. I am trying to access
    > the AIM menu that Cingular's web site says is already on my phone
    > (i.e. "AIM is pre-installed on Nokia 3300 and 3595 wireless phones.").
    > The IM manual I downloaded from Nokia's web site says to select the
    > "IM" option from the Menu key, but there is no such menu. The "IM"
    > menu is supposed to be number 12, but my phone stops at 11
    > ("Services"). Is there anybody who has this menu on their phone and
    > has successfully activated the full-service IM feature? For what it's
    > worth, I've checked the firmware level of the phone and it's V7.20
    > 09-07-03 NPM-10. TIA
    >
    > Ray






  5. #5
    Ray K
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    Steve,

    Thanks for the sanity check! I'm curious: what's the firmware version of
    your phones with the built-in IM menu? To check, enter *#0000#. Mine is:

    V 7.20
    09-07-03
    NPM-10
    (c) NMP.

    Ray


    "Steve Kranz" <[email protected]> wrote in message news:<[email protected]>...
    > Heh-heh...not that it's funny, but I did the Cingular Two-Step over this
    > same problem when I upgraded to a couple of new Nokia 3595 phones (I love
    > the phone, BTW). The ads all over the store, newspapers, etc. advertise AOL
    > IM software built-in. I went to a Cingular company-owned store, and got two
    > of them. Couldn't find the IM menu, like you said. Called the
    > store...sales rep and store mgr. both had no idea what I was talking about.
    > Finally, the store rep gave me a tech support number to call. There, the
    > service tech knew exactly what I was talking about, had me get to the
    > software version to confirm that my phones had the OLDER software, not
    > upgraded with AOL IM software.
    >
    > Rather going back to the first store, I called another Cingular-owned store,
    > where the mgr. knew what I was asking about, and said he had the new phones.
    > When I got there, he actually told me that Cingular doesn't want them
    > selling the new upgraded phones until the older ones are all gone.
    >
    > Steve
    >




  6. #6
    Steve Kranz
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    Happy to comply, however I can't remember how/where to enter code to check
    firmware version...

    "Ray K" <[email protected]> wrote in message
    news:[email protected]
    > Steve,
    >
    > Thanks for the sanity check! I'm curious: what's the firmware version of
    > your phones with the built-in IM menu? To check, enter *#0000#. Mine is:
    >
    > V 7.20
    > 09-07-03
    > NPM-10
    > (c) NMP.
    >
    > Ray
    >
    >
    > "Steve Kranz" <[email protected]> wrote in message

    news:<[email protected]>...
    > > Heh-heh...not that it's funny, but I did the Cingular Two-Step over this
    > > same problem when I upgraded to a couple of new Nokia 3595 phones (I

    love
    > > the phone, BTW). The ads all over the store, newspapers, etc. advertise

    AOL
    > > IM software built-in. I went to a Cingular company-owned store, and got

    two
    > > of them. Couldn't find the IM menu, like you said. Called the
    > > store...sales rep and store mgr. both had no idea what I was talking

    about.
    > > Finally, the store rep gave me a tech support number to call. There,

    the
    > > service tech knew exactly what I was talking about, had me get to the
    > > software version to confirm that my phones had the OLDER software, not
    > > upgraded with AOL IM software.
    > >
    > > Rather going back to the first store, I called another Cingular-owned

    store,
    > > where the mgr. knew what I was asking about, and said he had the new

    phones.
    > > When I got there, he actually told me that Cingular doesn't want them
    > > selling the new upgraded phones until the older ones are all gone.
    > >
    > > Steve
    > >






  7. #7
    tuned by RZO
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    Just enter *#0000# like a normal phone # at the normal standby/idle screen

    "Steve Kranz" <[email protected]> wrote in message
    news:[email protected]
    | Happy to comply, however I can't remember how/where to enter code to check
    | firmware version...
    |
    | "Ray K" <[email protected]> wrote in message
    | news:[email protected]
    | > Steve,
    | >
    | > Thanks for the sanity check! I'm curious: what's the firmware version
    of
    | > your phones with the built-in IM menu? To check, enter *#0000#. Mine
    is:
    | >
    | > V 7.20
    | > 09-07-03
    | > NPM-10
    | > (c) NMP.
    | >
    | > Ray
    | >
    | >
    | > "Steve Kranz" <[email protected]> wrote in message
    | news:<d[email protected]>...
    | > > Heh-heh...not that it's funny, but I did the Cingular Two-Step over
    this
    | > > same problem when I upgraded to a couple of new Nokia 3595 phones (I
    | love
    | > > the phone, BTW). The ads all over the store, newspapers, etc.
    advertise
    | AOL
    | > > IM software built-in. I went to a Cingular company-owned store, and
    got
    | two
    | > > of them. Couldn't find the IM menu, like you said. Called the
    | > > store...sales rep and store mgr. both had no idea what I was talking
    | about.
    | > > Finally, the store rep gave me a tech support number to call. There,
    | the
    | > > service tech knew exactly what I was talking about, had me get to the
    | > > software version to confirm that my phones had the OLDER software, not
    | > > upgraded with AOL IM software.
    | > >
    | > > Rather going back to the first store, I called another Cingular-owned
    | store,
    | > > where the mgr. knew what I was asking about, and said he had the new
    | phones.
    | > > When I got there, he actually told me that Cingular doesn't want them
    | > > selling the new upgraded phones until the older ones are all gone.
    | > >
    | > > Steve
    | > >
    |
    |





  8. #8
    Jack Mac
    Guest

    Re: Using Nokia 3595 with AOL IM (AIM) on Cingular - wallaroo

    On Sun, 21 Dec 2003 21:17:44 +0800, "tuned by RZO"
    <[email protected]> wrote:

    >Just enter *#0000# like a normal phone # at the normal standby/idle screen


    That don't work on my 3595. I get a "Request not completed" result!
    Jack Mac

    >
    >"Steve Kranz" <[email protected]> wrote in message
    >news:[email protected]
    >| Happy to comply, however I can't remember how/where to enter code to check
    >| firmware version...
    >|
    >| "Ray K" <[email protected]> wrote in message
    >| news:[email protected]
    >| > Steve,
    >| >
    >| > Thanks for the sanity check! I'm curious: what's the firmware version
    >of
    >| > your phones with the built-in IM menu? To check, enter *#0000#. Mine
    >is:
    >| >
    >| > V 7.20
    >| > 09-07-03
    >| > NPM-10
    >| > (c) NMP.
    >| >
    >| > Ray
    >| >
    >| >
    >| > "Steve Kranz" <[email protected]> wrote in message
    >| news:<[email protected]>...
    >| > > Heh-heh...not that it's funny, but I did the Cingular Two-Step over
    >this
    >| > > same problem when I upgraded to a couple of new Nokia 3595 phones (I
    >| love
    >| > > the phone, BTW). The ads all over the store, newspapers, etc.
    >advertise
    >| AOL
    >| > > IM software built-in. I went to a Cingular company-owned store, and
    >got
    >| two
    >| > > of them. Couldn't find the IM menu, like you said. Called the
    >| > > store...sales rep and store mgr. both had no idea what I was talking
    >| about.
    >| > > Finally, the store rep gave me a tech support number to call. There,
    >| the
    >| > > service tech knew exactly what I was talking about, had me get to the
    >| > > software version to confirm that my phones had the OLDER software, not
    >| > > upgraded with AOL IM software.
    >| > >
    >| > > Rather going back to the first store, I called another Cingular-owned
    >| store,
    >| > > where the mgr. knew what I was asking about, and said he had the new
    >| phones.
    >| > > When I got there, he actually told me that Cingular doesn't want them
    >| > > selling the new upgraded phones until the older ones are all gone.
    >| > >
    >| > > Steve
    >| > >
    >|
    >|
    >





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