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  1. #1
    Stan R.
    Guest
    Hello,

    I have come across an interesting issue that I hope perhaps someone here
    may be able to explain.

    I had an Ericsson T39 for a couple of years and just like the person in
    one of the earlier posts, I loved it. So much, in fact, that I have just
    purchased another one as a replacement for the original, as the old one
    has really just about had enough. I discovered a few of these phones are
    still available on ebay, so I went ahead and got one, brand new, and for
    a pretty reasonble price, too.

    It seems to be identical to the one I've had, in all but one thing: The
    battery lasts nowhere near as long. With its original 650 mAh one, the
    standby time, as indicated when fully charged, is approximately 65
    hours, while with an extended capacity 1400 mAh (original
    Ericsson-brand) one I have it will give about 160 hours. This contrasts
    with the old phone, which gave up to 180 hours with the normal battery &
    540 with the extended one.

    The new values are more in line with the older T28 model I used to have
    before. I am at a loss to explain why there would be such marked
    difference in standby times between what appears to be two identical
    phones.

    Does anyone have any ideas?

    Regards,

    Stan



    See More: Battery Durability




  2. #2
    C Antoine
    Guest

    Re: Battery Durability

    Dans l'article <[email protected]>, aus086
    @mail.co.za disait...

    > This contrasts
    > with the old phone, which gave up to 180 hours with the normal battery &
    > 540 with the extended one.


    Is your BlueTooth set to "on" ?

    --
    Christophe
    --
    Couverture GSM Oléron 2003
    http://chantoine3.free.fr



  3. #3
    Carl.
    Guest

    Re: Battery Durability

    "Stan R." <[email protected]> wrote in message
    news:[email protected]
    > Hello,
    >
    > I have come across an interesting issue that I hope perhaps someone here
    > may be able to explain.
    >
    > I had an Ericsson T39 for a couple of years and just like the person in
    > one of the earlier posts, I loved it. So much, in fact, that I have just
    > purchased another one as a replacement for the original, as the old one
    > has really just about had enough. I discovered a few of these phones are
    > still available on ebay, so I went ahead and got one, brand new, and for
    > a pretty reasonble price, too.
    >
    > It seems to be identical to the one I've had, in all but one thing: The
    > battery lasts nowhere near as long. With its original 650 mAh one, the
    > standby time, as indicated when fully charged, is approximately 65
    > hours, while with an extended capacity 1400 mAh (original
    > Ericsson-brand) one I have it will give about 160 hours. This contrasts
    > with the old phone, which gave up to 180 hours with the normal battery &
    > 540 with the extended one.
    >
    > The new values are more in line with the older T28 model I used to have
    > before. I am at a loss to explain why there would be such marked
    > difference in standby times between what appears to be two identical
    > phones.


    I am reading that you are using the exact same batteries on both phones?

    Different firmware/software/whatever versions can affect battery efficiency
    (or so they say anyway). Maybe someone recalls if the t28 had a significant
    change in whichever version.

    But it looks like a huge difference. Maybe a software upgrade merely
    altered the way the phone guesses how many hours a battery at whatever level
    is good for. Have you actually given it a finely measured test, or just
    taking the phone's word?


    ---
    Update your PC at http://windowsupdate.microsoft.com
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.558 / Virus Database: 350 - Release Date: 1/3/2004





  4. #4
    Mal
    Guest

    Re: Battery Durability

    "Stan R." wrote:
    >
    > Hello,
    >
    > I have come across an interesting issue that I hope perhaps someone here
    > may be able to explain.
    >



    This is a known issue with the T39m

    It will need a firmware upgrade at a service centre to resolve. I
    believe you have to mention the 65 hour standby issue to the centre so
    that they can apply the correct fix.

    See this post in the Google Groups archive for more details:
    http://groups.google.com/groups?hl=e...gle.com#link61


    (http://makeashorterlink.com/?L241214F6)



  5. #5
    Stan. R.
    Guest

    Re: Battery Durability

    Mal wrote:
    > "Stan R." wrote:
    >
    >>Hello,
    >>
    >>I have come across an interesting issue that I hope perhaps someone here
    >>may be able to explain.
    >>

    >
    >
    >
    > This is a known issue with the T39m
    >
    > It will need a firmware upgrade at a service centre to resolve. I
    > believe you have to mention the 65 hour standby issue to the centre so
    > that they can apply the correct fix.
    >
    > See this post in the Google Groups archive for more details:
    > http://groups.google.com/groups?hl=e...gle.com#link61


    Thanks very much for that information - I sort of suspected that it may
    be something to do with the firmware. Now it's just a matter of getting
    Ericsson here in Australia to help me fix it...Last time I had a problem
    with a phone I had bought from the USA, they refused point blank to do
    anything at all. Even their authorized service centre here in Queensland
    would not touch the phone - despite the fact I was prepared to pay for
    any repairs.

    Regards,

    Stan




  6. #6
    Mal
    Guest

    Re: Battery Durability

    "Stan. R." wrote:
    <snip>
    > Thanks very much for that information - I sort of suspected that it may
    > be something to do with the firmware. Now it's just a matter of getting
    > Ericsson here in Australia to help me fix it...Last time I had a problem
    > with a phone I had bought from the USA, they refused point blank to do
    > anything at all. Even their authorized service centre here in Queensland
    > would not touch the phone - despite the fact I was prepared to pay for
    > any repairs.



    If it's a identical copy of the T39m sold in oz, then you are on better
    grounds with S/E. Service centres tend to hate touching any phone that
    is not locally sold (they even cringe sometimes at the asian versions of
    the phones because of parts issues and other software issues they can
    run into while repairing).

    IIRc the t39 has a worldwide warranty, where the product is identical to
    the one in the market where you wish for it to be fixed. I'm not too
    sure if that has changed for later phones, but I think it might have.

    If all else fails, call the 1300x number for S/E and talk to them about
    it. I've found their phone staff in oz to be good when I have spoken to
    them and have been helpful before when I had some issues with a repair.



  7. #7
    Stan R.
    Guest

    Re: Battery Durability

    Mal wrote:
    > "Stan. R." wrote:
    > <snip>
    >
    >>Thanks very much for that information - I sort of suspected that it may
    >>be something to do with the firmware. Now it's just a matter of getting
    >>Ericsson here in Australia to help me fix it...Last time I had a problem
    >>with a phone I had bought from the USA, they refused point blank to do
    >>anything at all. Even their authorized service centre here in Queensland
    >>would not touch the phone - despite the fact I was prepared to pay for
    >>any repairs.

    >
    >
    >
    > If it's a identical copy of the T39m sold in oz, then you are on better
    > grounds with S/E. Service centres tend to hate touching any phone that
    > is not locally sold (they even cringe sometimes at the asian versions of
    > the phones because of parts issues and other software issues they can
    > run into while repairing).
    >
    > IIRc the t39 has a worldwide warranty, where the product is identical to
    > the one in the market where you wish for it to be fixed. I'm not too
    > sure if that has changed for later phones, but I think it might have.
    >
    > If all else fails, call the 1300x number for S/E and talk to them about
    > it. I've found their phone staff in oz to be good when I have spoken to
    > them and have been helpful before when I had some issues with a repair.


    I have done so before; I have had another T39m purchased from the USA in
    March '03 which developed "the other" infamous bug - the "No Network".

    I sent the phone to the Queensland Ericsson Service Centre, which is
    actually operated for them by Telstra. They called me back to inquire
    about where/when the phone had been purchased and when I told them I got
    it from the States, they transferred me to Ericsson Australia in
    Melbourne - that is the 1-300 number you mention. Ericsson then were
    pretty straight forward: "The phone was not purchased in Australia - go
    away, we don't want to know you!" Apparently they have a policy to not
    honour any warranties unless a receipt from an Australian retailer can
    be produced.

    To top it off, the Telstra guys then refused to touch the phone
    altogether - even though I would have been prepared to pay for the
    repair (within reason). At the time, I assumed the problem may be fixed
    by a simple firmware upgrade. -- No joy; even if I were to produce the
    original purchase receipt from the US store, they were not interested.

    Today I phoned Ericsson again regarding the standby bug on this latest
    phone, with the same result - no go warranty-wise. At least the other
    Queensland Service Centre, on the Sunshine Coast, said they were
    prepared to try to locate the appropriate patch - as long as I pay their
    minimum fee of AUD49. You could say the whole approach to service issues
    is pretty average in this country as far as Ericsson are concerned...

    Both the affected phones are exactly the same as my old model, purchased
    more than two years ago; no "funny" Asian types. Funilly enough, that
    one has one of the earliest versions of firmware and has been
    manufactured well within the "problem" period (29/01) and yet it has had
    no problem at all and has never missed a beat; it's just worn out,
    basically...like its owner, after all this hassle...

    Cheers!

    Stan



  8. #8
    Mal
    Guest

    Re: Battery Durability

    "Stan R." wrote:
    <snip>
    > Today I phoned Ericsson again regarding the standby bug on this latest
    > phone, with the same result - no go warranty-wise. At least the other
    > Queensland Service Centre, on the Sunshine Coast, said they were
    > prepared to try to locate the appropriate patch - as long as I pay their
    > minimum fee of AUD49. You could say the whole approach to service issues
    > is pretty average in this country as far as Ericsson are concerned...



    Hmmm that really sucks!
    BTW, there are another couple of S/E repair centres in South-East qld,
    three in Brisbane last time I checked (2x archerfield 1x milton), one on
    the Sunshine coast and another at Southport.

    I had a look at the online manual for the T39m
    http://www.sonyericsson.com/download...EN_Default.pdf

    Read through P.133. It clearly says there that it has an international
    warranty. Although that may be over-ridden by whatever warranty papers
    came in the box with the phone.



  9. #9
    Stan. R.
    Guest

    Re: Battery Durability

    Mal wrote:
    > "Stan R." wrote:
    > <snip>
    >
    >>Today I phoned Ericsson again regarding the standby bug on this latest
    >>phone, with the same result - no go warranty-wise. At least the other
    >>Queensland Service Centre, on the Sunshine Coast, said they were
    >>prepared to try to locate the appropriate patch - as long as I pay their
    >>minimum fee of AUD49. You could say the whole approach to service issues
    >>is pretty average in this country as far as Ericsson are concerned...

    >
    >
    >
    > Hmmm that really sucks!
    > BTW, there are another couple of S/E repair centres in South-East qld,
    > three in Brisbane last time I checked (2x archerfield 1x milton), one on
    > the Sunshine coast and another at Southport.
    >
    > I had a look at the online manual for the T39m
    > http://www.sonyericsson.com/download...EN_Default.pdf
    >
    > Read through P.133. It clearly says there that it has an international
    > warranty. Although that may be over-ridden by whatever warranty papers
    > came in the box with the phone.


    Thanks, Mal - I am going to send the phone off today to the
    Maroochydoore Service Centre. The guy there sounded at least a little
    helpful and promised to have a look at it & if it can be fixed by a
    simple patch, I only need to pay for postage.

    As far as Ericsson in Melbourne is concerned - forget it. Lucky I don't
    like any of the new model phones - this way I won't feel like I'm giving
    them even more business for no service!

    Regards,

    Stan




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