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  1. #1
    james g. keegan jr.
    Guest
    having seen several replies here to my earlier requst and having received a
    few supportive emails, i called t-mobile customer care again tonight.

    again i asked for help in unlocking an old voicestream ericsson t-28 world
    phone, without a sim, so that i could purchase a china sim and use it when i
    arrive in china in a few weeks.

    the phone was a gift from a colleague and had been gathering dust in a closet
    for years.

    neither my colleague or i are currently t-mobile customers.

    undaunted i called customer care with my situation and, after a long
    conversation with a great customer care rep, i was transferred to activations
    and after a long while i was transferred back to customer care where an
    extremly curt customer care rep told me i didn't meet any of their
    qualifications since i wasn't their customer. wow.

    i have the IMEI code and i understand i can get a cable and software to force
    an unlock. i also understand i can mail the phone somewhere and theoretically
    have it unlocked.

    damn.

    it frustrates me that t-mobile could easily have helped me, particularly
    after spending nearly 45-minutes on the phone with me for a 2nd time, and yet
    they chose not to help.




    See More: t-mobile unlock horror story continued




  2. #2
    Dan Altemyr
    Guest

    Re: t-mobile unlock horror story continued

    The only lesson to learn about this story is: DON'T BUY SIM-LOCKED PHONES.
    Since they are useless unless you continue to use it with the operator that
    locked it, they should be given away by the operator in the first place.

    /Dan





  3. #3
    james g. keegan jr.
    Guest

    Re: t-mobile unlock horror story continued

    "Dan Altemyr" <[email protected]> wrote in news:SPZZb.49873$mU6.198890
    @newsb.telia.net:

    > The only lesson to learn about this story is: DON'T BUY SIM-LOCKED PHONES.
    > Since they are useless unless you continue to use it with the operator that
    > locked it, they should be given away by the operator in the first place.



    why is that a lesson in this case? i said the phone was a gift from a former
    voicestream customer?




  4. #4
    dianebrat
    Guest

    Re: t-mobile unlock horror story continued

    james,

    I hate to say it, but by not being a current customer you lose a lot of
    leverage.

    They really don't have much incentive to be extra nice, you're not giving
    them any money at the moment, one of the reasons they provide unlock
    services for customers is because they are customers and they'd like to keep
    them...

    I'm really surprised no one else mentioned this..

    I know it sucks.. but business is business...

    Diane



    "james g. keegan jr." <[email protected]> wrote in message
    news:[email protected]
    > "Dan Altemyr" <[email protected]> wrote in news:SPZZb.49873$mU6.198890
    > @newsb.telia.net:
    >
    > > The only lesson to learn about this story is: DON'T BUY SIM-LOCKED

    PHONES.
    > > Since they are useless unless you continue to use it with the operator

    that
    > > locked it, they should be given away by the operator in the first place.

    >
    >
    > why is that a lesson in this case? i said the phone was a gift from a

    former
    > voicestream customer?
    >






  5. #5
    james g. keegan jr.
    Guest

    Re: t-mobile unlock horror story continued

    "dianebrat" <newsies at qwack.org> wrote in
    news:[email protected]:

    > I hate to say it, but by not being a current customer you lose a lot of
    > leverage.
    >
    > They really don't have much incentive to be extra nice, you're not
    > giving them any money at the moment, one of the reasons they provide
    > unlock services for customers is because they are customers and they'd
    > like to keep them...
    >
    > I'm really surprised no one else mentioned this..
    >
    > I know it sucks.. but business is business...


    actually, i'm not surprised at their behavior. initially, i concluded these
    policies are the reason so many unlock services exist. but a few people told
    me that my expectations of t-mobile were far too critical and that i should
    give them a chance.




  6. #6
    Joseph
    Guest

    Re: t-mobile unlock horror story continued

    On Sun, 22 Feb 2004 02:17:39 GMT, "james g. keegan jr."
    <[email protected]> wrote:

    >having seen several replies here to my earlier requst and having received a
    >few supportive emails, i called t-mobile customer care again tonight.
    >
    >again i asked for help in unlocking an old voicestream ericsson t-28 world
    >phone, without a sim, so that i could purchase a china sim and use it when i
    >arrive in china in a few weeks.
    >
    >the phone was a gift from a colleague and had been gathering dust in a closet
    >for years.
    >
    >neither my colleague or i are currently t-mobile customers.
    >
    >undaunted i called customer care with my situation and, after a long
    >conversation with a great customer care rep, i was transferred to activations
    >and after a long while i was transferred back to customer care where an
    >extremly curt customer care rep told me i didn't meet any of their
    >qualifications since i wasn't their customer. wow.
    >
    >i have the IMEI code and i understand i can get a cable and software to force
    >an unlock. i also understand i can mail the phone somewhere and theoretically
    >have it unlocked.
    >
    >damn.
    >
    >it frustrates me that t-mobile could easily have helped me, particularly
    >after spending nearly 45-minutes on the phone with me for a 2nd time, and yet
    >they chose not to help.


    And just why is it that you believe that you deserve *any* assistance
    from T-Mobile to unlock a phone when in fact you are not a subscriber?
    Do you really think that T-Mobile or any company for that matter is in
    business to further someone else's profits? If either of you had
    previously been VoiceStream/T-Mobile customers you should have had the
    phone unlocked at that time. It's not T-Mobile or VoiceStream's fault
    that you chose not to. They don't have any relationship with you and
    yet you fault them for not wanting to help you so you can use someone
    else's service?!
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    remove NONO from .NONOcom to reply



  7. #7
    Joseph
    Guest

    Re: t-mobile unlock horror story continued

    On Sun, 22 Feb 2004 08:33:54 GMT, "Dan Altemyr" <[email protected]> wrote:

    >The only lesson to learn about this story is: DON'T BUY SIM-LOCKED PHONES.
    >Since they are useless unless you continue to use it with the operator that
    >locked it, they should be given away by the operator in the first place.


    Of course they should be given away by the operator. The operator
    doesn't pay anything for them since the manufacturer gives the phones
    to the operator for free! Heck, the operators and manufacturers
    aren't in business to make money. They are a public charity.

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    remove NONO from .NONOcom to reply



  8. #8
    james g. keegan jr.
    Guest

    Re: t-mobile unlock horror story continued

    Joseph <[email protected]> wrote in
    news:[email protected]:
    > And just why is it that you believe that you deserve *any* assistance
    > from T-Mobile to unlock a phone when in fact you are not a subscriber?


    because they had nothing to loose and everything to gain. clearly their
    management is not at all enlightened.

    if you would like me to explain the "nothing to loose and everything to
    gain" comment, feel free to ask. i thought it would be demeaning to the
    readership, or at least condescending for me to explain in this note.

    if you would like em to explain the "demeaning to the readership, or at least
    condescending" remark, feel free to ask. i have read a few of our posts and i
    can see why you might need to ask.





  9. #9
    ef
    Guest

    Re: t-mobile unlock horror story continued

    something you should understand
    I even wanted to unlock nokia 3650, I have to wait my contract has
    reached 90 days
    since you're not their customer, they don't oblige to provide unlock
    code in order you to use the phone to another service provider
    you can ask Cingular and ATT, they'll give you EXACTLY same answer

    james g. keegan jr. wrote:

    >Joseph <[email protected]> wrote in
    >news:[email protected]:
    >
    >
    >>And just why is it that you believe that you deserve *any* assistance
    >>from T-Mobile to unlock a phone when in fact you are not a subscriber?
    >>
    >>

    >
    >because they had nothing to loose and everything to gain. clearly their
    >management is not at all enlightened.
    >
    >if you would like me to explain the "nothing to loose and everything to
    >gain" comment, feel free to ask. i thought it would be demeaning to the
    >readership, or at least condescending for me to explain in this note.
    >
    >if you would like em to explain the "demeaning to the readership, or at least
    >condescending" remark, feel free to ask. i have read a few of our posts and i
    >can see why you might need to ask.
    >
    >
    >
    >





  10. #10
    Joseph
    Guest

    Re: t-mobile unlock horror story continued

    On Mon, 23 Feb 2004 00:08:13 GMT, "james g. keegan jr."
    <[email protected]> wrote:

    >oseph <[email protected]> wrote in
    >news:[email protected]:
    >> And just why is it that you believe that you deserve *any* assistance
    >> from T-Mobile to unlock a phone when in fact you are not a subscriber?

    >
    >because they had nothing to loose and everything to gain. clearly their
    >management is not at all enlightened.


    What have they to *gain?* Nothing that I can see. Do you honestly
    think that having a reputation for unlocking theirs and everyone
    else's handsets whether they have any association with the company is
    somehow going to win them extra stars on the JD Powers customer
    satisfaction survey?

    Face it you don't have any reason to complain. You don't have a
    relationship with the company and they are under no obligation to
    provide you with anything.

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    remove NONO from .NONOcom to reply



  11. #11
    Joseph
    Guest

    Re: t-mobile unlock horror story continued

    On Mon, 23 Feb 2004 04:08:47 GMT, ef <[email protected]> wrote:

    >something you should understand
    >I even wanted to unlock nokia 3650, I have to wait my contract has
    >reached 90 days
    >since you're not their customer, they don't oblige to provide unlock
    >code in order you to use the phone to another service provider
    >you can ask Cingular and ATT, they'll give you EXACTLY same answer


    You don't have to worry about AT&T. They won't give you the code
    under any circumstance. Maybe people should be directing their
    displeasure with them for not providing unlock codes to anyone rather
    than to one of the few carriers that will provide unlock codes
    provided conditions are met.

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    remove NONO from .NONOcom to reply



  12. #12
    james g. keegan jr.
    Guest

    Re: t-mobile unlock horror story continued

    Joseph <[email protected]> wrote in
    news:[email protected]:

    > On Mon, 23 Feb 2004 00:08:13 GMT, "james g. keegan jr."
    > <[email protected]> wrote:
    >
    >>oseph <[email protected]> wrote in
    >>news:[email protected]:
    >>> And just why is it that you believe that you deserve *any* assistance
    >>> from T-Mobile to unlock a phone when in fact you are not a subscriber?

    >>
    >>because they had nothing to loose and everything to gain. clearly their
    >>management is not at all enlightened.

    >
    > What have they to *gain?* Nothing that I can see.


    is that why you deleted the following text?

    "if you would like me to explain the "nothing to loose and everything to
    gain" comment, feel free to ask. i thought it would be demeaning to the
    readership, or at least condescending for me to explain in this note.

    if you would like me to explain the "demeaning to the readership, or at
    least condescending" remark, feel free to ask. i have read a few of your
    posts and i can see why you might need to ask."

    so if you ask me politely this time, i will explain.



  13. #13
    Dan Duncan
    Guest

    Re: t-mobile unlock horror story continued

    In alt.cellular.ericsson james g. keegan jr. <[email protected]> wrote:
    > it frustrates me that t-mobile could easily have helped me, particularly
    > after spending nearly 45-minutes on the phone with me for a 2nd time, and yet
    > they chose not to help.


    Do you know someone who is a tmobile customer who could
    call back for you?

    -DanD

    --
    # Dan Duncan (kd4igw) [email protected] http://pcisys.net/~dand
    # But officer, if you knew exactly how fast I was going you never
    # would have found me.



  14. #14
    james g. keegan jr.
    Guest

    Re: t-mobile unlock horror story continued

    Dan Duncan <[email protected]> wrote in
    news:[email protected]:

    > In alt.cellular.ericsson james g. keegan jr. <[email protected]>
    > wrote:
    >> it frustrates me that t-mobile could easily have helped me,
    >> particularly after spending nearly 45-minutes on the phone with me for
    >> a 2nd time, and yet they chose not to help.

    >
    > Do you know someone who is a tmobile customer who could
    > call back for you?



    great reply. yeah, i think i can work that out. thank you.



  15. #15
    Joseph
    Guest

    Re: t-mobile unlock horror story continued

    On Mon, 23 Feb 2004 17:34:53 GMT, "james g. keegan jr."
    <[email protected]> wrote:

    >is that why you deleted the following text?
    >
    >"if you would like me to explain the "nothing to loose and everything to
    >gain" comment, feel free to ask. i thought it would be demeaning to the
    >readership, or at least condescending for me to explain in this note.
    >
    >if you would like me to explain the "demeaning to the readership, or at
    >least condescending" remark, feel free to ask. i have read a few of your
    >posts and i can see why you might need to ask."
    >
    >so if you ask me politely this time, i will explain.


    If you really feel you've been demeaned slap a suit against T-Mobile.
    I'm sure any courts would agree that you've been most assuredly been
    discriminated against because T-Mobile refused to "play nice" with you
    even though they don't know you and you've never been a customer.

    And BTW, I don't need to ask politely about your non issue with
    T-Mobile not providing you with something that you in no way are
    entitled.
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    remove NONO from .NONOcom to reply



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