Cingular's new GSM network upgrade....

I'm a Cingular customer in the San Francisco bay area. Where Cingular
has recently changed over their GSM network from 1900Mhz to a mixture
of 850Mhz and 1900Mhz. Cingular no longer supports my Ericsson T28
World phone as it is 1900Mhz and 900Mhz only. I bought my phone from
Cingular less than 2 years ago for $200. When I called Cingular
support to complain about the issue they flatly denied that they have
changed anything on their GSM network and told me that it is a problem
with my phone. I explained my phone works fine when I travel outside
of the Cingular's bay area network. They still insisted my phone was
broken and told me to buy a new one. Nothing I said could get them to
admit that they had changed their Network, even when I told them that
the Cingular store had informed me of the Network change they still
denied it. I also asked for a list of phones that Cingular supports
and they said they did not have that information.
I checked their web site and they no longer sell World phones, they
only sell GSM phones that use 850Mhz and 1900Mhz.
Can someone can point me to some Solid information I can use to get
them to admit that they no longer support my phone.
I'm really amazed that Cingular think it is ok to lie about this!
Has anyone else had a similar experience? I have a spare phone that I
use, but it is as heavy as a brick and I am sick of it.
Daniel.

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› See More: Cingular's new GSM network upgrade....

Boris,
I'm not sure you fully read my posting. The problem is with Ericsson
World phones that Cingular sold until recently. I also have an old
Nokia phone that works fine, but it is a single band phone not a world
phone.

Does anyone out there have an Ericsson world phone and have problems
with Cingular's new Network upgrade.

When I turn my phone on it comes up with Cingular on the screen and
then after a couple minutes I get a message saying "No Access". At
first this only happened on the weekends and then recently it started
to happen all the time.

Daniel.

"Boris Dynin" <[email protected]> wrote in message news:<4T%[email protected]>...
> I think you're mistaken.
> I'm in SF Bay Area also.
> I'm with Cingular and my *old* Nokia phone (at least 3 years old) works just
> fine.
>
> Boris
> "Daniel" <[email protected]> wrote in message
> news:[email protected]...
> > I'm a Cingular customer in the San Francisco bay area. Where Cingular
> > has recently changed over their GSM network from 1900Mhz to a mixture
> > of 850Mhz and 1900Mhz. Cingular no longer supports my Ericsson T28
> > World phone as it is 1900Mhz and 900Mhz only. I bought my phone from
> > Cingular less than 2 years ago for $200. When I called Cingular
> > support to complain about the issue they flatly denied that they have
> > changed anything on their GSM network and told me that it is a problem
> > with my phone. I explained my phone works fine when I travel outside
> > of the Cingular's bay area network. They still insisted my phone was
> > broken and told me to buy a new one. Nothing I said could get them to
> > admit that they had changed their Network, even when I told them that
> > the Cingular store had informed me of the Network change they still
> > denied it. I also asked for a list of phones that Cingular supports
> > and they said they did not have that information.
> > I checked their web site and they no longer sell World phones, they
> > only sell GSM phones that use 850Mhz and 1900Mhz.
> > Can someone can point me to some Solid information I can use to get
> > them to admit that they no longer support my phone.
> > I'm really amazed that Cingular think it is ok to lie about this!
> > Has anyone else had a similar experience? I have a spare phone that I
> > use, but it is as heavy as a brick and I am sick of it.
> > Daniel.

"No Access" generally means your handset is being denied registration.
"No Service" would mean that your not receiving a signal.

I would go to a Cingular store and get them to replace your SIM free of
charge.
Your Ericsson phone is called a World phone because it can receive 1800/1900
MHz ONLY (not 800MHz (US) 900 MHz (Foreign) like other newer World phones).
As long as your network settings are not restricting your phone to 1800 MHz
you should be picking up the Cingular 1900 MHz network in the Bay Area with
no problem. But if your getting No Access, something is wrong with your SIM
or your account because your being denied registration in this system.

"Daniel" <[email protected]> wrote in message
news:[email protected]...
> Boris,
> I'm not sure you fully read my posting. The problem is with Ericsson
> World phones that Cingular sold until recently. I also have an old
> Nokia phone that works fine, but it is a single band phone not a world
> phone.
>
> Does anyone out there have an Ericsson world phone and have problems
> with Cingular's new Network upgrade.
>
> When I turn my phone on it comes up with Cingular on the screen and
> then after a couple minutes I get a message saying "No Access". At
> first this only happened on the weekends and then recently it started
> to happen all the time.
>
> Daniel.
>
> "Boris Dynin" <[email protected]> wrote in message
news:<4T%[email protected]>...
> > I think you're mistaken.
> > I'm in SF Bay Area also.
> > I'm with Cingular and my *old* Nokia phone (at least 3 years old) works
just
> > fine.
> >
> > Boris
> > "Daniel" <[email protected]> wrote in message
> > news:[email protected]...
> > > I'm a Cingular customer in the San Francisco bay area. Where Cingular
> > > has recently changed over their GSM network from 1900Mhz to a mixture
> > > of 850Mhz and 1900Mhz. Cingular no longer supports my Ericsson T28
> > > World phone as it is 1900Mhz and 900Mhz only. I bought my phone from
> > > Cingular less than 2 years ago for $200. When I called Cingular
> > > support to complain about the issue they flatly denied that they have
> > > changed anything on their GSM network and told me that it is a problem
> > > with my phone. I explained my phone works fine when I travel outside
> > > of the Cingular's bay area network. They still insisted my phone was
> > > broken and told me to buy a new one. Nothing I said could get them to
> > > admit that they had changed their Network, even when I told them that
> > > the Cingular store had informed me of the Network change they still
> > > denied it. I also asked for a list of phones that Cingular supports
> > > and they said they did not have that information.
> > > I checked their web site and they no longer sell World phones, they
> > > only sell GSM phones that use 850Mhz and 1900Mhz.
> > > Can someone can point me to some Solid information I can use to get
> > > them to admit that they no longer support my phone.
> > > I'm really amazed that Cingular think it is ok to lie about this!
> > > Has anyone else had a similar experience? I have a spare phone that I
> > > use, but it is as heavy as a brick and I am sick of it.
> > > Daniel.

On 2004-05-05, Daniel <[email protected]> wrote:
> When I turn my phone on it comes up with Cingular on the screen and
> then after a couple minutes I get a message saying "No Access". At
> first this only happened on the weekends and then recently it started
> to happen all the time.

I got "No Access" when I tried a 1900-only T300 in an area where
Cingular had 850 but not 1900. I assume the phone was trying to roam on
T-Mobile 1900.

What part of SF are you in? I've been using SE phones for a few years
now and if your phone is unlocked, it's probably locking onto the
strongest signal (ATT) that Cingular SIMs don't allow roaming onto.

I get that with my unlocked T68m but that gets crap reception...my R520
works much better.



In article <[email protected]>,
[email protected] (Daniel) wrote:

> Boris,
> I'm not sure you fully read my posting. The problem is with Ericsson
> World phones that Cingular sold until recently. I also have an old
> Nokia phone that works fine, but it is a single band phone not a world
> phone.
>
> Does anyone out there have an Ericsson world phone and have problems
> with Cingular's new Network upgrade.
>
> When I turn my phone on it comes up with Cingular on the screen and
> then after a couple minutes I get a message saying "No Access". At
> first this only happened on the weekends and then recently it started
> to happen all the time.
>