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  1. #1
    Carl
    Guest
    Has anyone ever bought an unlocked phone online, not from a carrier, and
    been able to get warranty service if needed?

    Sonyericsson makes the best phones in my opinion. Currently I have a k300i
    which works great and does cool stuff. But their customer service is
    useless when you need information.

    I called the number on the ericsson website to find out if Newegg, or anyone
    else, was an "authorized dealer" so I would have a warranty if I bought a
    k510i. The same person told me all of the following at different points in
    the conversation:
    1. I should just ask the seller if they are authorized (doesn't sound
    reassuring)
    2. There is no way for me/them to determine if a seller is authorized (they
    can't be serious?)
    3. Only Sonyericsson directly or Cingular are authorized dealers (sounds
    wrong AND it would answer the unanswerable question #2)

    None of those three things sound right, and they certainly can't all be true
    at once, yet the same person said them all within a few minutes, in that
    order. They suggested I call their sales line, which I did, and they
    basically told me the same stuff.






    See More: Warranty service?




  2. #2

    Re: Warranty service?


    Carl wrote:
    > Has anyone ever bought an unlocked phone online, not from a carrier, and
    > been able to get warranty service if needed?
    >
    > Sonyericsson makes the best phones in my opinion. Currently I have a k300i
    > which works great and does cool stuff. But their customer service is
    > useless when you need information.
    >
    > I called the number on the ericsson website to find out if Newegg, or anyone
    > else, was an "authorized dealer" so I would have a warranty if I bought a
    > k510i. The same person told me all of the following at different points in
    > the conversation:
    > 1. I should just ask the seller if they are authorized (doesn't sound
    > reassuring)
    > 2. There is no way for me/them to determine if a seller is authorized (they
    > can't be serious?)
    > 3. Only Sonyericsson directly or Cingular are authorized dealers (sounds
    > wrong AND it would answer the unanswerable question #2)
    >
    > None of those three things sound right, and they certainly can't all be true
    > at once, yet the same person said them all within a few minutes, in that
    > order. They suggested I call their sales line, which I did, and they
    > basically told me the same stuff.


    How strange. I'm afraid I cannot help you. Down Under in Oz the Sony
    Ericsson website lists dealers and authorised repairers but checking
    the English version I find no such link. As I said "How strange".




  3. #3
    Carl
    Guest

    Re: Warranty service?

    <[email protected]> wrote in message
    news:[email protected]
    > How strange. I'm afraid I cannot help you. Down Under in Oz the Sony
    > Ericsson website lists dealers and authorised repairers but checking
    > the English version I find no such link. As I said "How strange".
    >


    Thanks for trying. I will probably just buy it anyway and hope there is no
    problem. My guess is they probably do fix stuff bought from reputable
    stores and the customer service people are just being useless.





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