Results 1 to 11 of 11
  1. #1
    SteveG
    Guest
    Evening folks,

    I've just purchased a used (5 months old) K800i. This is my first SE
    phone and I'm extremely pleased with it EXCEPT for one small snag.

    The problem is that I don't get any ring tone in my ear when the phone
    rings or when receiving a message when using either my Motorola HS810
    bluetooth earpiece or the portable hands free headset that came with the
    phone. The phone itself rings and if I manage to hear it then I can
    receive the call okay using the buttons on the headset/earpiece.

    I've tried a different portable hands free headset (from the wife's
    W810i) and that is the same, so I don't think it's the headset. I don't
    have another BT earpiece to try but this one works fine with my Nokia 6680.

    This is really important to me as I spend a lot of my time driving and
    need some form of hands free.

    Hmm, interesting. I've just tried the wife's W810i and it's behaving
    exactly the same as my K800i ... and hers is brand new last week!

    Any suggestions?

    TIA

    --
    Regards

    Steve G



    See More: K800i - Hands free problem




  2. #2
    Dan Altemyr
    Guest

    Re: K800i - Hands free problem


    "SteveG" <[email protected]_._> skrev i meddelandet
    news:[email protected]
    > Evening folks,
    >
    > I've just purchased a used (5 months old) K800i. This is my first SE phone
    > and I'm extremely pleased with it EXCEPT for one small snag.
    >
    > The problem is that I don't get any ring tone in my ear when the phone
    > rings or when receiving a message when using either my Motorola HS810
    > bluetooth earpiece or the portable hands free headset that came with the
    > phone. The phone itself rings and if I manage to hear it then I can
    > receive the call okay using the buttons on the headset/earpiece.
    >
    > I've tried a different portable hands free headset (from the wife's W810i)
    > and that is the same, so I don't think it's the headset. I don't have
    > another BT earpiece to try but this one works fine with my Nokia 6680.
    >
    > This is really important to me as I spend a lot of my time driving and
    > need some form of hands free.
    >
    > Hmm, interesting. I've just tried the wife's W810i and it's behaving
    > exactly the same as my K800i ... and hers is brand new last week!
    >
    > Any suggestions?


    It's firmware related. In FW releaes prior to R1JG001, you did hear the
    ringer in the headset if the phone was set in silent mode, but after the
    firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully, it
    will come back in a future release.


    /Dan





  3. #3
    SteveG
    Guest

    Re: K800i - Hands free problem

    Dan Altemyr wrote:
    > "SteveG" <[email protected]_._> skrev i meddelandet
    > news:[email protected]
    >> Evening folks,
    >>
    >> I've just purchased a used (5 months old) K800i. This is my first SE phone
    >> and I'm extremely pleased with it EXCEPT for one small snag.
    >>
    >> The problem is that I don't get any ring tone in my ear when the phone
    >> rings or when receiving a message when using either my Motorola HS810
    >> bluetooth earpiece or the portable hands free headset that came with the
    >> phone. The phone itself rings and if I manage to hear it then I can
    >> receive the call okay using the buttons on the headset/earpiece.
    >>
    >> I've tried a different portable hands free headset (from the wife's W810i)
    >> and that is the same, so I don't think it's the headset. I don't have
    >> another BT earpiece to try but this one works fine with my Nokia 6680.
    >>
    >> This is really important to me as I spend a lot of my time driving and
    >> need some form of hands free.
    >>
    >> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >> exactly the same as my K800i ... and hers is brand new last week!
    >>
    >> Any suggestions?

    >
    > It's firmware related. In FW releaes prior to R1JG001, you did hear the
    > ringer in the headset if the phone was set in silent mode, but after the
    > firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully, it
    > will come back in a future release.
    >
    >
    > /Dan
    >
    >

    Hi Dan, thanks for the info. How do I find out what firmware version my
    phone has?

    Regards
    Steve G



  4. #4
    Dan Altemyr
    Guest

    Re: K800i - Hands free problem


    "SteveG" <[email protected]_._> skrev i meddelandet
    news:[email protected]
    > Dan Altemyr wrote:
    >> "SteveG" <[email protected]_._> skrev i meddelandet
    >> news:[email protected]
    >>> Evening folks,
    >>>
    >>> I've just purchased a used (5 months old) K800i. This is my first SE
    >>> phone and I'm extremely pleased with it EXCEPT for one small snag.
    >>>
    >>> The problem is that I don't get any ring tone in my ear when the phone
    >>> rings or when receiving a message when using either my Motorola HS810
    >>> bluetooth earpiece or the portable hands free headset that came with the
    >>> phone. The phone itself rings and if I manage to hear it then I can
    >>> receive the call okay using the buttons on the headset/earpiece.
    >>>
    >>> I've tried a different portable hands free headset (from the wife's
    >>> W810i) and that is the same, so I don't think it's the headset. I don't
    >>> have another BT earpiece to try but this one works fine with my Nokia
    >>> 6680.
    >>>
    >>> This is really important to me as I spend a lot of my time driving and
    >>> need some form of hands free.
    >>>
    >>> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >>> exactly the same as my K800i ... and hers is brand new last week!
    >>>
    >>> Any suggestions?

    >>
    >> It's firmware related. In FW releaes prior to R1JG001, you did hear the
    >> ringer in the headset if the phone was set in silent mode, but after the
    >> firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully,
    >> it will come back in a future release.
    >>
    >>
    >> /Dan

    > Hi Dan, thanks for the info. How do I find out what firmware version my
    > phone has?
    >
    > Regards
    > Steve G


    1) Open the menu, select "settings", in the first, "General" tab, select
    "update service", and select "program version".

    2) On some operator branded phones, that menu option is not available. In
    that case, you can access the service menu with the famous > * < < * < key
    sequence ( > is joystick right, * the * key on the keyboard, and < is
    joystick left, Start from the standby screen, and ignore what is displayed
    on the screen during the key sequence, and you will end up with a menu named
    "Service". Select "Service info" and in there "Program info".

    (The first one, I think, is described in the manual, the second isn't, but
    this is a commonly known "secret" that works with almost all Ericsson and
    SonyEricsson mobile phones since the very first Ericsson mobile phone ever.)

    Once you found out which program version you have in your phone, the next
    problem would be how to change it. Through the update service online in the
    phone, you will only be able to upgrade the firmware to a newer version when
    that is available. In your case, if you want the ringer feature back, you
    might consider downgrading the firmware version instead. That is only
    possible to do either by consulting a SonyEricsson service centre, or by
    using any of the existing web services, like Wotan
    (http://www.wotanserver.com/en/), for example.


    /Dan





  5. #5
    Leda
    Guest

    Re: K800i - Hands free problem

    The complete key sequence to access the service menu is
    > * < < * < *


    "Dan Altemyr" <[email protected]> a écrit dans le message de news:
    [email protected].net...
    >
    > "SteveG" <[email protected]_._> skrev i meddelandet
    > news:[email protected]
    >> Dan Altemyr wrote:
    >>> "SteveG" <[email protected]_._> skrev i meddelandet
    >>> news:[email protected]
    >>>> Evening folks,
    >>>>
    >>>> I've just purchased a used (5 months old) K800i. This is my first SE
    >>>> phone and I'm extremely pleased with it EXCEPT for one small snag.
    >>>>
    >>>> The problem is that I don't get any ring tone in my ear when the phone
    >>>> rings or when receiving a message when using either my Motorola HS810
    >>>> bluetooth earpiece or the portable hands free headset that came with
    >>>> the phone. The phone itself rings and if I manage to hear it then I can
    >>>> receive the call okay using the buttons on the headset/earpiece.
    >>>>
    >>>> I've tried a different portable hands free headset (from the wife's
    >>>> W810i) and that is the same, so I don't think it's the headset. I don't
    >>>> have another BT earpiece to try but this one works fine with my Nokia
    >>>> 6680.
    >>>>
    >>>> This is really important to me as I spend a lot of my time driving and
    >>>> need some form of hands free.
    >>>>
    >>>> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >>>> exactly the same as my K800i ... and hers is brand new last week!
    >>>>
    >>>> Any suggestions?
    >>>
    >>> It's firmware related. In FW releaes prior to R1JG001, you did hear the
    >>> ringer in the headset if the phone was set in silent mode, but after the
    >>> firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully,
    >>> it will come back in a future release.
    >>>
    >>>
    >>> /Dan

    >> Hi Dan, thanks for the info. How do I find out what firmware version my
    >> phone has?
    >>
    >> Regards
    >> Steve G

    >
    > 1) Open the menu, select "settings", in the first, "General" tab, select
    > "update service", and select "program version".
    >
    > 2) On some operator branded phones, that menu option is not available. In
    > that case, you can access the service menu with the famous > * < < * < key
    > sequence ( > is joystick right, * the * key on the keyboard, and < is
    > joystick left, Start from the standby screen, and ignore what is displayed
    > on the screen during the key sequence, and you will end up with a menu
    > named "Service". Select "Service info" and in there "Program info".
    >
    > (The first one, I think, is described in the manual, the second isn't, but
    > this is a commonly known "secret" that works with almost all Ericsson and
    > SonyEricsson mobile phones since the very first Ericsson mobile phone
    > ever.)
    >
    > Once you found out which program version you have in your phone, the next
    > problem would be how to change it. Through the update service online in
    > the phone, you will only be able to upgrade the firmware to a newer
    > version when that is available. In your case, if you want the ringer
    > feature back, you might consider downgrading the firmware version instead.
    > That is only possible to do either by consulting a SonyEricsson service
    > centre, or by using any of the existing web services, like Wotan
    > (http://www.wotanserver.com/en/), for example.
    >
    >
    > /Dan
    >






  6. #6
    Dan Altemyr
    Guest

    Re: K800i - Hands free problem


    "Leda" <[email protected]> wrote in message
    news:[email protected]
    > The complete key sequence to access the service menu is
    > > * < < * < *

    >

    oops, sorry, I forgot the lst keystroke ;-)

    /Dan





  7. #7
    SteveG
    Guest

    Re: K800i - Hands free problem

    SteveG wrote:
    > Evening folks,
    >
    > I've just purchased a used (5 months old) K800i. This is my first SE
    > phone and I'm extremely pleased with it EXCEPT for one small snag.
    >
    > The problem is that I don't get any ring tone in my ear when the phone
    > rings or when receiving a message when using either my Motorola HS810
    > bluetooth earpiece or the portable hands free headset that came with the
    > phone. The phone itself rings and if I manage to hear it then I can
    > receive the call okay using the buttons on the headset/earpiece.
    >
    > I've tried a different portable hands free headset (from the wife's
    > W810i) and that is the same, so I don't think it's the headset. I don't
    > have another BT earpiece to try but this one works fine with my Nokia 6680.
    >
    > This is really important to me as I spend a lot of my time driving and
    > need some form of hands free.
    >
    > Hmm, interesting. I've just tried the wife's W810i and it's behaving
    > exactly the same as my K800i ... and hers is brand new last week!
    >
    > Any suggestions?
    >
    > TIA
    >


    Evening folks. Thanks to those that responded to my plea.

    I have solved the problem, thanks to some info gleaned from a rather
    useful web forum - http://myforum.lasky.net - where I also found out
    about the "secret" services menu that Dan and Leda pointed me to here.
    The solution was quite simple, but rather obscure.

    In the "Profiles" menu select the "handsfree" option ~ edit the setting
    so that you have a handsfree device selected from the list in
    "Accessories" and set "Silent Mode" to ON.

    Return the phone to "Normal" mode.

    Job done!

    I used the SEUS to upgrade the firmware in the phone too. Nice service :-)

    I'll be back when there are other things to sort out. Meanwhile I'll
    lurk and learn :-)

    --
    Regards

    Steve G



  8. #8
    SteveG
    Guest

    Re: K800i - Hands free problem

    Dan Altemyr wrote:
    > "SteveG" <[email protected]_._> skrev i meddelandet
    > news:[email protected]
    >> Dan Altemyr wrote:
    >>> "SteveG" <[email protected]_._> skrev i meddelandet
    >>> news:[email protected]
    >>>> Evening folks,
    >>>>
    >>>> I've just purchased a used (5 months old) K800i. This is my first SE
    >>>> phone and I'm extremely pleased with it EXCEPT for one small snag.
    >>>>
    >>>> The problem is that I don't get any ring tone in my ear when the phone
    >>>> rings or when receiving a message when using either my Motorola HS810
    >>>> bluetooth earpiece or the portable hands free headset that came with the
    >>>> phone. The phone itself rings and if I manage to hear it then I can
    >>>> receive the call okay using the buttons on the headset/earpiece.
    >>>>
    >>>> I've tried a different portable hands free headset (from the wife's
    >>>> W810i) and that is the same, so I don't think it's the headset. I don't
    >>>> have another BT earpiece to try but this one works fine with my Nokia
    >>>> 6680.
    >>>>
    >>>> This is really important to me as I spend a lot of my time driving and
    >>>> need some form of hands free.
    >>>>
    >>>> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >>>> exactly the same as my K800i ... and hers is brand new last week!
    >>>>
    >>>> Any suggestions?
    >>> It's firmware related. In FW releaes prior to R1JG001, you did hear the
    >>> ringer in the headset if the phone was set in silent mode, but after the
    >>> firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully,
    >>> it will come back in a future release.
    >>>
    >>>
    >>> /Dan

    >> Hi Dan, thanks for the info. How do I find out what firmware version my
    >> phone has?
    >>
    >> Regards
    >> Steve G

    >
    > 1) Open the menu, select "settings", in the first, "General" tab, select
    > "update service", and select "program version".
    >
    > 2) On some operator branded phones, that menu option is not available. In
    > that case, you can access the service menu with the famous > * < < * < key
    > sequence ( > is joystick right, * the * key on the keyboard, and < is
    > joystick left, Start from the standby screen, and ignore what is displayed
    > on the screen during the key sequence, and you will end up with a menu named
    > "Service". Select "Service info" and in there "Program info".
    >
    > (The first one, I think, is described in the manual, the second isn't, but
    > this is a commonly known "secret" that works with almost all Ericsson and
    > SonyEricsson mobile phones since the very first Ericsson mobile phone ever.)
    >
    > Once you found out which program version you have in your phone, the next
    > problem would be how to change it. Through the update service online in the
    > phone, you will only be able to upgrade the firmware to a newer version when
    > that is available. In your case, if you want the ringer feature back, you
    > might consider downgrading the firmware version instead. That is only
    > possible to do either by consulting a SonyEricsson service centre, or by
    > using any of the existing web services, like Wotan
    > (http://www.wotanserver.com/en/), for example.
    >
    >
    > /Dan
    >
    >

    Thanks for the response Dan, much appreciated :-)

    --
    Regards

    Steve G



  9. #9
    SteveG
    Guest

    Re: K800i - Hands free problem

    Leda wrote:
    > The complete key sequence to access the service menu is
    > > * < < * < *

    >
    > "Dan Altemyr" <[email protected]> a écrit dans le message de news:
    > [email protected]
    >> "SteveG" <[email protected]_._> skrev i meddelandet
    >> news:[email protected]
    >>> Dan Altemyr wrote:
    >>>> "SteveG" <[email protected]_._> skrev i meddelandet
    >>>> news:[email protected]
    >>>>> Evening folks,
    >>>>>
    >>>>> I've just purchased a used (5 months old) K800i. This is my first SE
    >>>>> phone and I'm extremely pleased with it EXCEPT for one small snag.
    >>>>>
    >>>>> The problem is that I don't get any ring tone in my ear when the phone
    >>>>> rings or when receiving a message when using either my Motorola HS810
    >>>>> bluetooth earpiece or the portable hands free headset that came with
    >>>>> the phone. The phone itself rings and if I manage to hear it then I can
    >>>>> receive the call okay using the buttons on the headset/earpiece.
    >>>>>
    >>>>> I've tried a different portable hands free headset (from the wife's
    >>>>> W810i) and that is the same, so I don't think it's the headset. I don't
    >>>>> have another BT earpiece to try but this one works fine with my Nokia
    >>>>> 6680.
    >>>>>
    >>>>> This is really important to me as I spend a lot of my time driving and
    >>>>> need some form of hands free.
    >>>>>
    >>>>> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >>>>> exactly the same as my K800i ... and hers is brand new last week!
    >>>>>
    >>>>> Any suggestions?
    >>>> It's firmware related. In FW releaes prior to R1JG001, you did hear the
    >>>> ringer in the headset if the phone was set in silent mode, but after the
    >>>> firmware upgrade to R1JG001, it disappeared from my K800 too. Hopefully,
    >>>> it will come back in a future release.
    >>>>
    >>>>
    >>>> /Dan
    >>> Hi Dan, thanks for the info. How do I find out what firmware version my
    >>> phone has?
    >>>
    >>> Regards
    >>> Steve G

    >> 1) Open the menu, select "settings", in the first, "General" tab, select
    >> "update service", and select "program version".
    >>
    >> 2) On some operator branded phones, that menu option is not available. In
    >> that case, you can access the service menu with the famous > * < < * < key
    >> sequence ( > is joystick right, * the * key on the keyboard, and < is
    >> joystick left, Start from the standby screen, and ignore what is displayed
    >> on the screen during the key sequence, and you will end up with a menu
    >> named "Service". Select "Service info" and in there "Program info".
    >>
    >> (The first one, I think, is described in the manual, the second isn't, but
    >> this is a commonly known "secret" that works with almost all Ericsson and
    >> SonyEricsson mobile phones since the very first Ericsson mobile phone
    >> ever.)
    >>
    >> Once you found out which program version you have in your phone, the next
    >> problem would be how to change it. Through the update service online in
    >> the phone, you will only be able to upgrade the firmware to a newer
    >> version when that is available. In your case, if you want the ringer
    >> feature back, you might consider downgrading the firmware version instead.
    >> That is only possible to do either by consulting a SonyEricsson service
    >> centre, or by using any of the existing web services, like Wotan
    >> (http://www.wotanserver.com/en/), for example.
    >>
    >>
    >> /Dan
    >>

    >
    >

    Thanks for the response, Leda, much appreciated :-)


    --
    Regards

    Steve G



  10. #10
    Dan Altemyr
    Guest

    Re: K800i - Hands free problem


    "SteveG" <[email protected]_._> wrote in message
    news:[email protected]
    > SteveG wrote:
    > > Evening folks,
    > >
    > > I've just purchased a used (5 months old) K800i. This is my first SE
    > > phone and I'm extremely pleased with it EXCEPT for one small snag.
    > >
    > > The problem is that I don't get any ring tone in my ear when the phone
    > > rings or when receiving a message when using either my Motorola HS810
    > > bluetooth earpiece or the portable hands free headset that came with the
    > > phone. The phone itself rings and if I manage to hear it then I can
    > > receive the call okay using the buttons on the headset/earpiece.
    > >
    > > I've tried a different portable hands free headset (from the wife's
    > > W810i) and that is the same, so I don't think it's the headset. I don't
    > > have another BT earpiece to try but this one works fine with my Nokia

    6680.
    > >
    > > This is really important to me as I spend a lot of my time driving and
    > > need some form of hands free.
    > >
    > > Hmm, interesting. I've just tried the wife's W810i and it's behaving
    > > exactly the same as my K800i ... and hers is brand new last week!
    > >
    > > Any suggestions?
    > >
    > > TIA
    > >

    >
    > Evening folks. Thanks to those that responded to my plea.
    >
    > I have solved the problem, thanks to some info gleaned from a rather
    > useful web forum - http://myforum.lasky.net - where I also found out
    > about the "secret" services menu that Dan and Leda pointed me to here.
    > The solution was quite simple, but rather obscure.
    >
    > In the "Profiles" menu select the "handsfree" option ~ edit the setting
    > so that you have a handsfree device selected from the list in
    > "Accessories" and set "Silent Mode" to ON.
    >
    > Return the phone to "Normal" mode.
    >
    > Job done!
    >
    > I used the SEUS to upgrade the firmware in the phone too. Nice service :-)
    >
    > I'll be back when there are other things to sort out. Meanwhile I'll
    > lurk and learn :-)
    >


    Unfortunately, there is one problem with this, it's probably a firmware bug:
    It does not ring at all if the radio is on, it only silences the radio, but
    no ringer, neither in the earphone nor in the normal ringer.

    /Dan





  11. #11
    SteveG
    Guest

    Re: K800i - Hands free problem

    Dan Altemyr wrote:
    > "SteveG" <[email protected]_._> wrote in message
    > news:[email protected]
    >> SteveG wrote:
    >>> Evening folks,
    >>>
    >>> I've just purchased a used (5 months old) K800i. This is my first SE
    >>> phone and I'm extremely pleased with it EXCEPT for one small snag.
    >>>
    >>> The problem is that I don't get any ring tone in my ear when the phone
    >>> rings or when receiving a message when using either my Motorola HS810
    >>> bluetooth earpiece or the portable hands free headset that came with the
    >>> phone. The phone itself rings and if I manage to hear it then I can
    >>> receive the call okay using the buttons on the headset/earpiece.
    >>>
    >>> I've tried a different portable hands free headset (from the wife's
    >>> W810i) and that is the same, so I don't think it's the headset. I don't
    >>> have another BT earpiece to try but this one works fine with my Nokia

    > 6680.
    >>> This is really important to me as I spend a lot of my time driving and
    >>> need some form of hands free.
    >>>
    >>> Hmm, interesting. I've just tried the wife's W810i and it's behaving
    >>> exactly the same as my K800i ... and hers is brand new last week!
    >>>
    >>> Any suggestions?
    >>>
    >>> TIA
    >>>

    >> Evening folks. Thanks to those that responded to my plea.
    >>
    >> I have solved the problem, thanks to some info gleaned from a rather
    >> useful web forum - http://myforum.lasky.net - where I also found out
    >> about the "secret" services menu that Dan and Leda pointed me to here.
    >> The solution was quite simple, but rather obscure.
    >>
    >> In the "Profiles" menu select the "handsfree" option ~ edit the setting
    >> so that you have a handsfree device selected from the list in
    >> "Accessories" and set "Silent Mode" to ON.
    >>
    >> Return the phone to "Normal" mode.
    >>
    >> Job done!
    >>
    >> I used the SEUS to upgrade the firmware in the phone too. Nice service :-)
    >>
    >> I'll be back when there are other things to sort out. Meanwhile I'll
    >> lurk and learn :-)
    >>

    >
    > Unfortunately, there is one problem with this, it's probably a firmware bug:
    > It does not ring at all if the radio is on, it only silences the radio, but
    > no ringer, neither in the earphone nor in the normal ringer.
    >
    > /Dan
    >
    >

    Dan, you are right about this most likely being a firmware bug. I can
    live with it muting the radio/music player as at least I get some
    notification of a call coming in, although that doesn't happen for messages.

    If I'm perfectly honest (which I do try to be) this could be a
    stunningly brilliant phone if SE would just address these issues. As it
    stands it is marginally preferable to my Nokia 6680 - in purely
    functional terms (i.e. what I use it for and how I want to use it).

    By the way, on the day I posted my original post to this thread I also
    sent an email to SE tech support about this issue. I've still not had a
    response .. very sad :-(

    Yesterday I purchased a SE PV-705 bluetooth headset and this does ring
    in the earpiece ... but not the ring tone set in the phone. Hey-Ho :-)

    Next on the list is a proper hands-free for the car!

    --
    Regards

    Steve G



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