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  1. #1
    Nick Rogers
    Guest
    Can someone tell em why customer support at SE are so stupid that defies
    beleif

    1) I had a problem with my phone showing 'no access' when I had a full
    signal and the phone wouldnt dial out, intermitantly giving my my networks
    name and full signal, which turned out to be a fault with the phone -
    Ericsson still havent acknowledged the problem. Even to the point of telling
    me to turn GPRS off after I told them i'd had the handset replaced.

    2) As posted in 'anyone faced the problem' my battery life (reported by the
    switch on the side whilst not charging, and with a full charge) only gets to
    260hrs (see post for details) - Ericsson still insist on saying

    "Thank you for contacting the Sony Ericsson Customer Care Centre. Regarding
    your enquiry,if you feel there to be a fault on the handset with regards to
    stanby time and the vibrate function please contact our customer care centre
    on 08705 237 237 and select option two for an advisor to advise you of the
    service options available if required. Please contact the Sony Ericsson
    Customer Care Centre again if we can assist you further."

    Also, further to this post the Talk time, bears little relation to the
    standby time.

    3) The vibrate function doesnt work, when the phone is charging at all, see
    quote above.

    4) Numerous little software features that implemented in some places and not
    others, bluetooth etc... that have been neglected

    Does anyone here have any influence on SE, because all I get is standard
    replies and request to call the SE Customer Care centre, which i dont really
    want to have to do.

    Nick Rogers






    See More: SE Customer Support - T68i




  2. #2
    Richard Colton
    Guest

    Re: SE Customer Support - T68i

    "Nick Rogers [email protected]>" <<nospam> wrote in message
    news:[email protected]
    > Can someone tell em why customer support at SE are so stupid that defies
    > beleif


    Never found them any better/worse than any of the others.

    <snip>

    > 2) As posted in 'anyone faced the problem' my battery life (reported by

    the
    > switch on the side whilst not charging, and with a full charge) only gets

    to
    > 260hrs (see post for details) - Ericsson still insist on saying


    <snip> The published figures are a fiction, only achievable in test
    conditions. Annoying though it is, all phone manufacturers do the same.

    > Also, further to this post the Talk time, bears little relation to the
    > standby time.


    Huh?

    > 3) The vibrate function doesnt work, when the phone is charging at all,

    see
    > quote above.


    Nor is it meant to! I can't think of ANY phone that vibrates whilst
    charging - it's a safety feature to stop it vibrate itself off whatever
    surface you are charging it on.

    > 4) Numerous little software features that implemented in some places and

    not
    > others, bluetooth etc... that have been neglected


    Not sure what your point is here, care to clarify?

    --
    >>> Unlock Your Phones Potential <<<
    >>> http://www.thephonelocker.co.uk <<<
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  3. #3
    d-kopf
    Guest

    Re: SE Customer Support - T68i


    >
    > > 3) The vibrate function doesnt work, when the phone is charging at all,

    > see
    > > quote above.

    >
    > Nor is it meant to! I can't think of ANY phone that vibrates whilst
    > charging - it's a safety feature to stop it vibrate itself off whatever
    > surface you are charging it on.
    >


    I always thought that the vibrate function was not active when charging
    cause it's just not nessecary. I mean, how often do you have the phone in
    your pocket when you're charging it? It's not like you're going to hear the
    vibrator or anything.

    --
    // d-kopf




  4. #4
    shakewell
    Guest

    Re: SE Customer Support - T68i

    "Nick Rogers [email protected]>" <<nospam> wrote:
    > Can someone tell em why customer support at SE are so stupid that defies
    > beleif

    <snip>
    > Does anyone here have any influence on SE, because all I get is standard
    > replies and request to call the SE Customer Care centre, which i dont

    really
    > want to have to do.


    Why don't you do what they request, and call the Customer Care Centre?
    Surely you'll be able to get a resolution more efficiently than via email.

    Or perhaps I just bit the bait of a troll.

    F=_
    --
    People that worry about the past are still living there.





  5. #5
    Nick Rogers
    Guest

    Re: SE Customer Support - T68i

    Well yeah i admit this isnt a great problem with the phone. I was just
    unhappy with the response, telling me to ring customer support. What are
    they going to tell me? oh yeah it doesnt work your right!

    The reason it's useful is this quite often I sit with the phone on my desk,
    I work nights and nobody in the rest of the house does, whilst texting a
    friend, but I find the beeping iratating and noisey. so i leave it on
    vibrate and it just buzzes gently, not disturbing anyone but me. This did
    work with the ericcson t20 i had.

    Anyway this was a side problem to the one of battery life. Getting 360hrs
    out of a t68i is impossible I asked for information on how to obtain this
    figure and that pretty much how it all started.

    "shakewell" <[email protected]> wrote in message
    news:[email protected]
    > "Nick Rogers [email protected]>" <<nospam> wrote:
    > > Can someone tell em why customer support at SE are so stupid that defies
    > > beleif

    > <snip>
    > > Does anyone here have any influence on SE, because all I get is standard
    > > replies and request to call the SE Customer Care centre, which i dont

    > really
    > > want to have to do.

    >
    > Why don't you do what they request, and call the Customer Care Centre?
    > Surely you'll be able to get a resolution more efficiently than via email.
    >
    > Or perhaps I just bit the bait of a troll.
    >
    > F=_
    > --
    > People that worry about the past are still living there.
    >
    >






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