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  1. #61
    Colin Wilson
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > Your cheap insults prove how clueless you really are.

    Unfortunately, you appear to be the one who`s clueless.

    Was it a proprietry PC you bought as well, rather than built one from
    components ?

    There may be issues with things like the BIOS or the chipset used on the
    motherboard that aren`t present on generic hardware.

    VIA chipsets also have known problems with USB ports, as do SiS chipsets
    under certain circumstances.

    > I was given no good advise at all, removing my software(s) is not the way to
    > go about solving the problem(s), neither is formatting my drive.


    Other software may indeed be causing a problem. A clean install may be
    the only way to verify either way, and there may still be problems due to
    software depending on the drivers you machine uses.

    --
    Please add "[newsgroup]" in the subject of any personal replies via email
    or you are likely to be spam filtered :-}



    See More: Cell phone problems, Ericsson is ignoring me




  2. #62
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    > > Your cheap insults prove how clueless you really are.

    >
    > Unfortunately, you appear to be the one who`s clueless.


    Ok, thanks. But i didn't know i had to be technically minded to use a Sony
    software.

    >
    > Was it a proprietry PC you bought as well, rather than built one from
    > components ?


    It is an Advent PC, i added no components to it, (i bought two generic
    speakers 2 months ago).

    >
    > There may be issues with things like the BIOS or the chipset used on the
    > motherboard that aren`t present on generic hardware.


    As far as i know they are generic.

    > VIA chipsets also have known problems with USB ports, as do SiS chipsets
    > under certain circumstances.


    Ok, i do not know what i have, or even where to look.

    >
    > > I was given no good advise at all, removing my software(s) is not the

    way to
    > > go about solving the problem(s), neither is formatting my drive.

    >
    > Other software may indeed be causing a problem. A clean install may be
    > the only way to verify either way, and there may still be problems due to
    > software depending on the drivers you machine uses.


    Maybe so, but maybe a first step would be for Sony to advise me, ask me some
    questions.
    Removing all my software is a pretty drastic measure.
    They should first ask me what software is crashing, what message i get etc.

    Something that no one as bothered asking me, even the teenagers claiming to
    be technicians.

    I still believe that removing all my software is something i have never
    heard of, totally unprofessional and a huge waste of time.
    If they contacted me the name of the app crashing should solve 90% of the
    problem and then they would either tell me what to remove/update/change.


    Sims





  3. #63
    Michael Moore
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Stuart Cormie wrote:

    > Richard Colton <[email protected]> wrote:
    >
    >
    >>"Sims" <[email protected]> wrote in message
    >>news:[email protected]...
    >><snip>
    >>
    >>>What help?
    >>>So far i was told to 1) Format my PC, 2) Get a new computer, 3) remove

    >
    > all
    >
    >>>my programs and re-install them one by one.

    >>
    >>1. Extreme, but would prove if something you had installed (program or
    >>device driver) was at fault.
    >>2. Patently not on, on this one I agree with you.
    >>3. Good advice, but as you've already ststed that you have no special
    >>software installed, that should not be a problem for you, should it?
    >>
    >>
    >>>All those advice are extreme solution that i am sure even Sony, (if they
    >>>ever reply to anybody), would not suggest.

    >>
    >>Number 3 is not extreme at all, and what happened to the advice I gave you
    >>regarding USB devices? Did you bother to try that, or was that too much
    >>trouble as well?
    >>

    >
    >
    > Number 3 not extreme? For those of us who use our PCs in a professional
    > capacity -- ie, to make a living -- *any* forced downtime is extreme.
    >
    > For the hobbyist or student, perhaps, it's not such a big deal. Perhaps some
    > people here need to get out more.
    >
    > Can you really not see the irony in what you right? All this effort you're
    > expecting Sims to make -- just because SonyEricsson has a p*ss-poor, wholly
    > unprofessional "support" operation, which won't even treat its premium
    > customers with a modicum of respect. Unbelievable.
    >
    > What you have to bear in mind is that, ultimately, not all PC users are
    > anoraks. Some people actually want to *apply* them!
    >
    >
    >>>>>>It doesn't work on your machine because another piece of software

    >
    > or
    >
    >>>>>>hardware is conflicting with the device/drivers.
    >>>>>
    >>>>>Great, why doesn't Sony contact me to try to help me? Surely their
    >>>>>programmers would/should try and find out what the problem is.
    >>>>
    >>>>Why should they? If the conflict is the fault of another
    >>>
    >>>application/driver
    >>>
    >>>>or piece of hardware, they can hardly be expected to be responsible

    >
    > for
    >
    >>>>that.
    >>>
    >>>But how am i supposed to know? The software does not work full stop.
    >>>If they told me "try this and tell us what happens", i will.
    >>>But they will not tell me to remove all my software.

    >>
    >>As they are not contacting you any more, you cannot possibly know that!

    >
    > As
    >
    >>for a conflict, the obvious route to take is other USB devices, and

    >
    > progress
    >
    >>from there. Anything that accesses COM ports, or virtual COM ports could

    >
    > be
    >
    >>causing your problem, but the professional route to take is to eliminate
    >>every possible conflict, one at a time.

    >
    >
    > Software that requires its users to be professional fault diagnosers surely
    > cannot be professionally written?



    And besides, almost all software doesn't work on *some*
    machines when it is first released. The more reputable
    developers will put some effort into investigating why their
    software doesn't work in the other cases. The end user can
    help by testing the hardware to make sure it is working
    (independent of the Sony software) and by refraining from
    running any unnecessary programs while testing Sony's
    software. But you really can't ask more than this from most
    users.

    I've had a similar problem with a Japanese manufacture with
    their digital photocopier and print board and software
    drivers to support the print board. They more or less
    considered themselves to be the makers of the hardware and
    the thought of the software as something gratuitous -- they
    were not prepared to put much effort into fixing the
    software, they just didn't care. Fortunately, after about
    18 months they finally fixed the problem on their own with a
    new software release. This appears to be in stark contrast
    to American technology firms who go all out to make sure the
    software is number 1.

    --
    M2






  4. #64
    WPIT
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Sims,

    Please calm down as no one yet suggest you to get new OS or computer except
    asking you to try on other machines to see if it phone problem or not which
    is also possible (and we are not side with Sony Ericsson). We just try to
    help to nail down the problem when we suggest you to try on other machines,
    if it works on any other machines, then it's not phone's hardware problem,
    then we would look in to conflict your computer has with the phone (and if
    it doesn't, it might be phone hardware problem). Machines you would want to
    try is the one that is not similar (software/hardware wise) to yours for
    easy evaluate the problem.

    As Cynic suggest, you should try to find out what software/hardware
    installed on your computer that conflict with Sony Ericsson's
    software/driver. When we encounter this type of problems in our lab, we
    usually do what Cynic suggest, by nailing down each hardware/software to see
    what cause the conflict. The only different is, we run computer normally,
    attach device/software that has problem to computer, if it has problem, we
    remove software/driver/hardware one by one out of computer, try again till
    we actually rid of the issue (and the last software/driver/hardware removed
    before problem gone would be the one that we strongly believe cause the
    conflict).

    From your post, I see that you said you have problem when your phone is
    connect, and you have better than minimum requirement specific by the
    software. Missing information would be list of running software, hardware in
    your machine and driver for those hardware. Someone here then may be (yes
    "may be", as we do not see your problem in our machines) can suggest you
    something. With out those information, the only way someone can guess is to
    go to your computer directly and see what is going on which is nearly
    impossible for us to do so (of course, there is way by using "Remote
    Assistance" feature in Windows XP Pro).

    You also state that your OS/computer crashes after you dock your phone, can
    you add more detail on what actually is the error? Is it bluescreen or is it
    just application crash (AV)? If it bluescreen, what is the error code in the
    screen? If it application crash, what application was crash?

    Last (should be first actually) is to check with your computer manufacture
    and see if they have latest BIOS available. I saw many times in our lab that
    machine acting weird with new hardware/driver added in, and was solved by
    just update BIOS to the latest one (yes BIOS has bugs too).

    Again, with out detail information, even Sony Ericsson wanted to help you,
    they cannot help much or even reproduce problem in their lab as they do not
    have same software/hardware configuration as your computer does, and it
    would be nearly impossible for anyone to reproduce your problem (with out
    luck or have the same conflict software/hardware as your computer has).

    Regards,
    wpit


    "Cynic" <[email protected]> wrote in message
    news:[email protected]...
    > On Wed, 10 Sep 2003 13:52:40 +0200, "Sims" <[email protected]>
    > wrote:
    >
    > >As i said in many places in this thread, I am not claiming to be right

    or
    > >to know better than anybody.
    > >I am simply saying that Sony Ericsson claimed that the Software would

    work
    > >on computers that have a minimum spec.

    >
    > You misunderstand. No software is guaranteed to work on all computers
    > that meet the minimum spec. They should work on a computer of that
    > specification with *no other programs or drivers installed*. Even
    > there, some types of hardware may be incompatible even if the speed
    > and memory etc. are above the minimum requirement.
    >
    > It sounds to me to be the most likely that you have a conflict between
    > the phone software and some other software you are running.
    >
    > That does not mean that either piece of software is necessarily
    > faulty. It means only that they are not compatible, so will not work
    > together in the same computer.
    >
    > If you are lucky the software vendor *might* be able to make a good
    > guess as to what the other item is that is causing the conflict, and
    > you *may* then be able to do a workaround by ensuring they are never
    > both loaded at the same time, or change some of the default values to
    > eliminate the conflict.
    >
    > More commonly it is up to you to try to discover where the conflict
    > is, especially when the vendor is a company that is primarily involved
    > in mobile 'phones rather than PC software applications.
    >
    > It is clearly not possible for any software vendor to test the product
    > with every possible combination of hardware and software.
    >
    > If you have sufficient expertise, it is possible to shut down all
    > drivers and tasks that are not 100% necessary and see whether it then
    > works. If so, you re-start each of the drivers and tasks until the
    > system crashes - and you know which is to blame and can try to think
    > of a workaround or cure. At a guess, I'd start by suspecting the
    > modem driver (especially if it is a USB modem) or any other device
    > registered as a COM driver. Modem drivers are notorious for not
    > playing well with others and causing system instability.
    >
    > As the easiest starting point, boot the system with no USB devices
    > connected at all, then plug in just the phone USB and see whether it
    > still crashes.
    >
    > Another thing to try is to change your CMOS BIOS setting for the
    > "safest" settings and see whether that makes a difference. Disable
    > all the caching and shadowing, switch off IDE DMA etc.
    >
    > If you don't have the expertise, you either take it to someone who
    > does, or you do as another poster suggested and start with a clean
    > install.
    >
    > Or you give up using the software until you change your PC or
    > operating system for other reasons. You are unlikely to get very far
    > by finger-pointing.
    >
    > --
    > Cynic
    >






  5. #65
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me


    > Sims,
    >
    > Please calm down as no one yet suggest you to get new OS or computer

    except
    > asking you to try on other machines to see if it phone problem or not

    which
    > is also possible (and we are not side with Sony Ericsson).


    Others here sugested that i format my drive or remove all my software.
    The phone woks on an ME machine. It is not my machine so i could not try any
    of the Synch functions, all i did was a backup and it worked.

    Hi, thanks for your post,

    > As Cynic suggest, you should try to find out what software/hardware
    > installed on your computer that conflict with Sony Ericsson's


    I am not a technician, how do i do that? I do not know what is conflicting
    and what is not.
    All i get is an error message and a crash. Nothing else. Everything else
    works fine.

    I do not know where/what to look for. Maybe if Sony contacted me they would
    tell me where to look and what to do next.
    I am sure they would not say, "sorry you need a clean machine, remove
    everything first and then call us again".

    > From your post, I see that you said you have problem when your phone is
    > connect, and you have better than minimum requirement specific by the
    > software. Missing information would be list of running software, hardware

    in

    I have a fairly Normal hardware, Keyboard, mouse etc.. all supplied when i
    bought the PC. I have some new Digitech speaker but they had no driver.
    I have a P4 1.7Mhz and 512 Mb memory, GeForce4 Ti 4200 video card

    As for software, McAfee AV & Firewall, (v 7.05, professional ed), WinZip,
    Office 2000 nothing else that i can see running, ( although i am certain
    something is running).
    Windows XP Pro with almost all the latest Security patches.

    I do not know what else to look for or where to look for my drivers.

    > your machine and driver for those hardware. Someone here then may be (yes
    > "may be", as we do not see your problem in our machines) can suggest you
    > something.


    No one here asked me what error i was getting or what i was running. All i
    got was some wise cracks and nothing short of formatting, (even by some kids
    who claimed to know anything about computers).

    I do have XP Pro, but i think only Sony should connect to my machine, I
    heard a few bad things about remote access.

    > You also state that your OS/computer crashes after you dock your phone,

    can
    > you add more detail on what actually is the error? Is it bluescreen or is

    it
    > just application crash (AV)? If it bluescreen, what is the error code in

    the
    > screen? If it application crash, what application was crash?


    No, it is not a crash really, when i dock the phone i get a "mRouterRuntime
    MFC Application error"
    A Microsoft report gets generated and in it is says that
    "mrouteaccesspoint.dll Appver:2.1.0.339" caused an error.

    I do not get a blue screen and no other application, (that i can see), seems
    to crash.

    > Last (should be first actually) is to check with your computer manufacture
    > and see if they have latest BIOS available. I saw many times in our lab

    that
    > machine acting weird with new hardware/driver added in, and was solved by
    > just update BIOS to the latest one (yes BIOS has bugs too).


    I have, ( according to Advent), the latest BIOS.

    >
    > Again, with out detail information, even Sony Ericsson wanted to help you,
    > they cannot help much or even reproduce problem in their lab as they do

    not
    > have same software/hardware configuration as your computer does, and it
    > would be nearly impossible for anyone to reproduce your problem (with out
    > luck or have the same conflict software/hardware as your computer has).
    >


    I totally agree that Sony Ericsson cannot guess what is wrong with my
    machine but they are not even taking the first step and asking me.
    You are the first person that asked my what error message i was getting. If
    i was to give that message to them maybe they would be able to say straight
    away what the problem is and fix it.
    But they are not contacting me, they do not care what my problem is.
    Unfortunately i bought the phone partly because of the software so i cannot
    let it 'go away', i have to get it to work or get another phone.

    Sims





  6. #66
    Nevs
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > Regardless of the why's and wherefore's of the matter, the fact remains
    that
    > Sony have refused to even *reply* to Sims' message.
    >
    > If you don't think that's disrespectful treatment of someone who's put

    quite
    > a lot of cash their way by buying a P800, then clearly we operate on
    > different wavelengths. I would never treat my customers in that way.
    >
    > You sound like one of those timid folk who'd never make a complaint in a
    > restaurant regardless of the provocation. Man or mouse?


    I would imagine based on what "Sims" has been posting here Sony don't have
    the motivation to reply. He's asking for the impossible.





  7. #67
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 22:15:47 +0200, "Sims" <[email protected]>
    wrote:

    >Your cheap insults prove how clueless you really are.
    >I was given no good advise at all, removing my software(s) is not the way to
    >go about solving the problem(s), neither is formatting my drive.


    Disabling your drivers certainly *is* a way to go, and is something
    that any technical support department would recommend when there is a
    problem that they have not encountered before.

    In another post, you gave a list of hardware and software that was
    installed on your PC. One item that I specifically mentioned but
    which you did not list was a modem. Unless you are not using that PC
    to post to the newsgroups, you must have either a modem or a network
    driver installed.

    Have you looked at the Sony web site to see whether there are any
    clues in their support section?

    Your phone hardware and software is known as a "user installed
    accessory". This means that in general, support to install the
    product is chargeable. There are premium rate phone numbers available
    that are staffed by computer professionals specifically to provide
    assistance to people who are having difficulty installing an
    accessory. This support costs about a pound a minute. Though if you
    are going to argue with all advice you get and refuse to carry out the
    diagnostics suggested, it is likely to be wasted money.

    It is similar to if you had purchased a door, hinges, screws,
    fittings, tools and instructions as a package from a DIY shop. You
    then find that the door you fitted will not close properly. At the
    moment you are blaming the goods for the problem rather than
    considering that your particular door frame may have something unusual
    that prevents the door from being fitted in the way the instructions
    suggest, or perhaps you neglected to follow the instructions properly.

    You may or may not be able to get some ad-hoc advice and suggestions
    from the DIY store staff if you approach them reasonably, but if the
    problem is a difficult one and you lack the necessary experience you
    may have to pay for an independent qualified person to do the job for
    you.

    --
    Cynic




  8. #68
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > Disabling your drivers certainly *is* a way to go, and is something
    > that any technical support department would recommend when there is a
    > problem that they have not encountered before.


    I am not sure how to do that.

    > In another post, you gave a list of hardware and software that was
    > installed on your PC. One item that I specifically mentioned but
    > which you did not list was a modem. Unless you are not using that PC
    > to post to the newsgroups, you must have either a modem or a network
    > driver installed.


    I do not know how to disable my Modem so i removed it and installed the Sony
    software again with no apparent changes.
    I re-installed my modem again.

    >
    > Have you looked at the Sony web site to see whether there are any
    > clues in their support section?


    Their support is nothing short of a joke, have a look at their support FAQ,
    it is of no help.
    I am sure you will not believe me so go and have a look for yourself.
    http://www.sonyericsson.com

    > Your phone hardware and software is known as a "user installed
    > accessory". This means that in general, support to install the
    > product is chargeable. There are premium rate phone numbers available
    > that are staffed by computer professionals specifically to provide
    > assistance to people who are having difficulty installing an
    > accessory. This support costs about a pound a minute. Though if you
    > are going to argue with all advice you get and refuse to carry out the
    > diagnostics suggested, it is likely to be wasted money.


    No i will not argue with their advice, i am arguing with senseless advice
    given by some wannabe technical gurus.
    They will not tell me to remove all my application or format my drive, if
    you read my previous posts you will see that it is the only thing i am
    arguing with.


    > It is similar to if you had purchased a door, hinges, screws,
    > fittings, tools and instructions as a package from a DIY shop. You
    > then find that the door you fitted will not close properly. At the
    > moment you are blaming the goods for the problem rather than
    > considering that your particular door frame may have something unusual
    > that prevents the door from being fitted in the way the instructions
    > suggest, or perhaps you neglected to follow the instructions properly.


    I am not blaming anybody, please read my posts.

    Using your example, I am currently at the stage where i am standing in front
    of my door and it does not fit.
    I have contacted the DIY shop for some help and they simply ignored my
    mails. That is the stage where i am now.

    While waiting I contacted some people around here. They advised me to take
    the whole house down and build it around the door, (and throw away what ever
    does not fit around that door).

    If my door as something special then great, surely the DIY shop should
    contact me and tell me about it. I bought a door that required at least a
    square frame, i have a square frame, now surely if the Door does not fit i
    am entitled to ask the DIY shop for help.

    As for doing something wrong, i am afraid i do not see what i could have
    done wrong. The instructions were something like, "put the CD in the tray
    and wait."

    > You may or may not be able to get some ad-hoc advice and suggestions
    > from the DIY store staff if you approach them reasonably, but if the
    > problem is a difficult one and you lack the necessary experience you
    > may have to pay for an independent qualified person to do the job for
    > you.
    >


    Ok and if it was the DIY shops fault all along? Should they pay me back?
    Would you ask them to pay you back.

    Also you are casually ignoring the fact that any technical person would look
    at my PC and say 'contact Sony and see what they say'.

    Sims





  9. #69
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Thu, 11 Sep 2003 00:56:18 +0200, "Sims" <[email protected]>
    wrote:

    >> > Your cheap insults prove how clueless you really are.


    >> Unfortunately, you appear to be the one who`s clueless.


    >Ok, thanks. But i didn't know i had to be technically minded to use a Sony
    >software.


    So now you know. If you buy a ready-made PC and don't change anything
    on it, you have the right to expect everything to work perfectly. As
    soon as you add hardware or software to the PC there is the
    *potential* that it will not go as smoothly as you had hoped, and you
    will require trained technical assistance. Such assistance is usually
    chargeable.

    You can buy an expensive radio for your motor car that is designed to
    be easy to install by untrained people. That does not mean that you
    would be able to install it successfully in *all* motor cars without
    any technical knowledge.

    >> Was it a proprietry PC you bought as well, rather than built one from
    >> components ?


    >It is an Advent PC, i added no components to it, (i bought two generic
    >speakers 2 months ago).


    >> There may be issues with things like the BIOS or the chipset used on the
    >> motherboard that aren`t present on generic hardware.


    >As far as i know they are generic.


    You would be unlikely to know whether they are or are not on a
    ready-built PC. Many manufacturers add their own bells & whistles.

    >> VIA chipsets also have known problems with USB ports, as do SiS chipsets
    >> under certain circumstances.


    >Ok, i do not know what i have, or even where to look.


    Exactly. PC's are very complex, and there are many variables.

    >Maybe so, but maybe a first step would be for Sony to advise me, ask me some
    >questions.


    That would indeed be a reasonable expectation, but for whatever reason
    they are not doing so. Perhaps they do not have any qualified staff.
    Perhaps you approached them with an attitude that made them
    disinclined to help. Whatever the reason, you are stuck with the
    *reality* that you either continue hitting your head against a brick
    wall or you look for alternative ways to solve your problem.

    >Removing all my software is a pretty drastic measure.
    >They should first ask me what software is crashing, what message i get etc.


    Disabling drivers temporarily is usually very easy and is certainly
    not drastic. A rough-and-ready way to do so is to rename the driver
    file and reboot the PC ignoring the inevitable error messages.
    Renaming them back to their original name puts you back to square one.
    Ensure you have a bootable floppy that you can use to access the hard
    drive to restore the driver names if the system fails to boot. I do
    not deal with XP systems, so the above may not apply to you.

    >Something that no one as bothered asking me, even the teenagers claiming to
    >be technicians.
    >I still believe that removing all my software is something i have never
    >heard of, totally unprofessional and a huge waste of time.


    OK, so please enlighten me as to a better way to solve the problem?
    there are indeed other ways, and an experienced person could probably
    make some educated guesses if sitting in front of your PC and browsing
    through the system. Not something that can be done by question and
    answer very well.

    I recently installed a pretty expensive USB music keyboard. It
    exhibited similar symptoms on my system as your 'phone, only worse.
    Plugging the keyboard into the USB port after installing the drivers
    resulted in an almost instant system reset.

    The cause was that being impatient and too clever by half, I had not
    read the installation instructions carefully enough. The drivers
    required a double installation process during which the keyboard had
    to be unplugged and plugged in at very specific places during the
    install process. Leaving it plugged in at the wrong time had caused
    Windows to install some default drivers instead of the ones supplied
    by the keyboard manufacturer.

    Unfortunately the faulty install had updated the system such that it
    could not be reinstalled without getting back to scratch - which
    definitely required some pretty in-depth knowledge of the system. I
    was lucky in that I always do a system backup prior to a new hardware
    install, otherwise it would have been an even more onerous task.

    >If they contacted me the name of the app crashing should solve 90% of the
    >problem and then they would either tell me what to remove/update/change.


    FYI, the name of the crashing application in the message may have
    little or nothing to do with where the problem is. If you want to
    discover what application uses the driver in question, you can search
    for it in your registry - but it may not point you in the right
    direction.

    --
    Cynic




  10. #70
    Cynic
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    On Wed, 10 Sep 2003 23:02:03 +0100, "Stuart Cormie"
    <[email protected]> wrote:

    >What you have to bear in mind is that, ultimately, not all PC users are
    >anoraks. Some people actually want to *apply* them!


    Just as all car drivers are not mechanics. So if you are a car driver
    who is not a mechanic, and you want a car radio fitted, you pay money
    and get it installed by a professional. You do not try to install it
    yourself and then blame the radio manufacturer when it goes
    pear-shaped.

    A PC is the same. If you want to add hardware without being bothered
    by the possibility that you may not succeed in getting it working,
    take the PC to a qualified technician and pay to have the new hardware
    installed professionally. Only about 80% of DIY installations by
    non-experts will work out fine, and very few of the problems of the
    other 20% are due to faulty software or hardware.

    Simple really, isn't it?

    --
    Cynic




  11. #71
    Al
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Without a hint of irony, "Sims" <[email protected]> uttered:

    > Whining? You have no clue what you are talking about and you are just
    > trying to act cool.
    > Sony & Ericsson are big companies, they don't need people like you to
    > defend them, what they need is to help people that are having problems
    > with their phone.


    Which you are not. You are having a problem with your computer.



  12. #72
    Al
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Without a hint of irony, "Sims" <[email protected]> uttered:

    >
    > "Richard Colton" <[email protected]> wrote in
    > message news:[email protected]...
    >> "Sims" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > > True, they should, but in this instance, I have my doubts that

    > anything
    >> > > short of them sending a trained software/hardware tech round to
    >> > > your

    >> house
    >> > > to hold your hand would help!
    >> >
    >> > They are ignoring me, maybe if they started by sending me some more
    >> > professional advice than 'uninstall everything and start over' it
    >> > might help.

    >>
    >> Fair enough, they should reply to your mails, but if you speak to them
    >> the same way you have presented yourself here, I'm not surprised they
    >> don't bother. You ignore all advice you don't like, whether it is
    >> right or not, then start casting aspertions regarding the people
    >> providing you with (on the whole) excellent advice.

    >
    >> <snip more bs>

    >
    > Your cheap insults prove how clueless you really are.
    > I was given no good advise at all, removing my software(s) is not the
    > way to go about solving the problem(s),


    It is *exactly* the way.

    > neither is formatting my drive.


    Not as a first step, no.

    > You do not seem to know what the problem is, so you are just yapping
    > away in the hope that i might think you know what is going on.
    >
    > Sony or any techy worth half a penny would ask me what error i am
    > getting, what file crashes, what report(if any) gets created. (No one
    > asked me that BTW).
    > They would probably ask me what my settings are, (COM/Modem etc).
    >
    > They would not act like Morons and tell me to remove any of my software,
    > that is Stupid, (i believe you understand that word as you use it quite
    > freely when you run out of things to say).
    >
    > With all that info they would then either tell me to make some changes
    > in my settings or simply say sorry we made a mistake an publish a patch.


    Or tell you that their software is not at fault and to try witb a clean
    install.



  13. #73
    Al
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Without a hint of irony, "Sims" <[email protected]> uttered:

    > Using your example, I am currently at the stage where i am standing in
    > front of my door and it does not fit.
    > I have contacted the DIY shop for some help and they simply ignored my
    > mails. That is the stage where i am now.


    You haven't. You've contacted the door manufacturer who have told you
    there's nothing wrong with the door and it must be your frame.

    > If my door as something special then great, surely the DIY shop should
    > contact me and tell me about it. I bought a door that required at least
    > a square frame, i have a square frame, now surely if the Door does not
    > fit i am entitled to ask the DIY shop for help.


    So go and ask them. Stop asking the manufacturer.

    > Ok and if it was the DIY shops fault all along? Should they pay me back?
    > Would you ask them to pay you back.


    Perhaps, but not the manugacturer.

    > Also you are casually ignoring the fact that any technical person would
    > look at my PC and say 'contact Sony and see what they say'.


    And you have. And they've said fix your computer.



  14. #74
    Sims
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    > A PC is the same. If you want to add hardware without being bothered
    > by the possibility that you may not succeed in getting it working,
    > take the PC to a qualified technician and pay to have the new hardware
    > installed professionally. Only about 80% of DIY installations by
    > non-experts will work out fine, and very few of the problems of the
    > other 20% are due to faulty software or hardware.


    Sorry i have to stop your here, Sony never told me to contact a technician
    neither did they even suggest it.
    Nobody is expected to get technical help every time they install a new,
    (simple), software.
    On most car radio you have something that tells you, "if you don't know what
    you are doing contact someone who does".

    If i buy a light bulb i am not going to contact an electrician to help me
    change it. Manufacturers should expect me to change the light bulb and as
    such deal with a non technical person.

    >
    > Simple really, isn't it?


    No, you oversimplified the problem. A car radio maybe, i would understand,
    for the Sony product all i had to do was to plug it in and place the CD in
    the CD drive. That is all i had to do. So if it goes pear shape i am not
    left with much to ponder what went wrong.

    Sims





  15. #75
    Al
    Guest

    Re: Cell phone problems, Ericsson is ignoring me

    Without a hint of irony, "Sims" <[email protected]> uttered:

    >> > I know that, and i believe they did an ok job of it, (after all it
    >> > works on many machines).
    >> > But they cannot expect me to just sit back and accept it. Because it
    >> > does not work on a machine that falls well within their minimum
    >> > requirements.

    >>
    >> So install your machine to their minimum requirements and you should be
    >> fine.

    >
    > No, that was not what i was told to do, (by them).
    > It is unreasonable to expect me, (or anybody), to remove all their
    > software every time you buy a new one.


    Indeed. And it is unreasonable for you to expect them to resolve your
    particular problem on your particular machine without making sure it's not
    your particular machine (or software) causing the problem in the first
    place.

    > You seem to confuse "minimum requirement" and "only acceptable set-up"
    >
    >> > Great, why doesn't Sony contact me to try to help me? Surely their
    >> > programmers would/should try and find out what the problem is.

    >>
    >> Send them your PC (or tell them exactly what hardware and software you
    >> have) and pay them for their time and they may do.

    >
    > Ok, I might do that. But seen that they are not contacting me how do i
    > know who/where to send it?
    > If it is their fault will i get my money back?


    Your contract is with T-Mobile, not Sony Ericsson.

    >> > I do not want to go down any legal route, but i bought a Phone
    >> > thinking it would do what it promised to do on the box and i expect
    >> > it to.

    >>
    >> It does.

    >
    > No it does not,


    Your phone works. It is the combination of phone, software and PC/software
    that doesn't work. Since the phone works and the software is also known to
    work (my brother has the same model) then that leaves one component. Your
    PC/software.

    > I hope you didn't play with my PC while i was not looking, because until
    > you do then you are going to have to take my word that it does not work.
    >
    > How can you make a sweeping statement like "it does" and expect me to
    > jump up and say "cool Al solved my problem"?
    >
    >>
    >> > off by Sony just like that.
    >> >
    >> > If it is not going to work on my PC then fine, so be it, but then
    >> > they need to refund my cash as the phone is of no use to me.
    >> > They said it would work on a XP machine and it doesn't.

    >>
    >> It will.

    >
    > Same as above.


    Ditto.

    > I wonder why you are even replying to this thread, lines like "it does
    > and it will" are not that helpful.


    From what I see you refuse to listen to any advice in any case.

    >> > I have no special hardware/software installed on my machine, (that is
    >> > mainly why i know that there is no point in doing a clean install).

    >>
    >> If you have anything but Windows installed, there is a point.

    >
    > No there isn't, read their manual or any manual for that matter.
    > I don't know many companies, (apart for the OS themselves), that tell
    > you to remove everything to use their software.


    Stick around computers for more than 5 minutes and you may realise why
    there's a point.

    >> > Formatting my machine is very time consuming, and i am bound to loose
    >> > important stuff.

    >>
    >> Then you should back it up. I personally reinstall Windows at least
    >> once every few months in any case. It tends to sort out all sorts of
    >> problems.

    >
    > That is your habit, and i congratulate you.
    > Your wisdom when it comes to computers has now been proven.




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