Cell phone problems, Ericsson is ignoring me

Hi,

A short time ago i bought a Sony Ericsson P800, the reason why i got such a
phone was because of the Internet and Email functions it offers, ( on
business trips i mostly only need to check my emails).

The phone work fine, ( I can use all the functions on the phone), the only
problem is that the software that enables me to connect with my PC is
worthless, the computer crashes as soon as i plug the phone in the docking
station and a few other nasty problems occur until i remove the programme
altogether, (even if the phone is not plugged in).

So of course i contacted Sony Ericsson and asked them what to do, i first
contacted them on the 25/08 and got a acknowledgement two days latter,
(simply telling me that they are looking into it). A week latter i sent
another email complaining that i cannot use the phone without the software.
This time i got a reply simply telling me that someone else was looking into
it. Since then nothing.

My problem is that without the Synchronisation and docking options the phone
is useless to me. If i cannot transfer my work email to/from my phone then i
might as well not check the emails.

Sony is not replying to my emails so what can i do?

I could take the phone back to T-Mobile but the way i see it is not their
fault. It is only the software that doesn't work. They will also probably
tell me to contact Sony Again.

So what can i do? I am using Win XP Pro, (and according to the box it should
work fine on any windows version).

Thanks for your input.

Sims

---

› See More: Cell phone problems, Ericsson is ignoring me

> So what can i do? I am using Win XP Pro, (and according to the box it
should
> work fine on any windows version).

I'm no legal boffin. But I can confirm I have a P800 and it works on 3 of my
XP pcs. (Work, home and laptop). Two of my friends also have them, and
theirs works on their pcs. Although I don't know the OSs they use.

Have you tried other pcs? It might not be the phone, it could be the pc....

Sorry I cannot help with the legal advice, but I hope this helps.

> > So what can i do? I am using Win XP Pro, (and according to the box it
> should
> > work fine on any windows version).
>
> I'm no legal boffin. But I can confirm I have a P800 and it works on 3 of
my
> XP pcs. (Work, home and laptop). Two of my friends also have them, and
> theirs works on their pcs. Although I don't know the OSs they use.
>
> Have you tried other pcs? It might not be the phone, it could be the
pc....
>
> Sorry I cannot help with the legal advice, but I hope this helps.
>

Well i am really sorry but it does not work here.
I am not going to buy another OS just for my phone. My computer is almost
brand new and is fairly top of the range so I am certain that it is not the
case.

I already spent 400 quid on the phone and i don't feel like spending more on
it just to do what the box claimed to do in the first place.

I have no problems with any other applications running on my system.

Sims

> Well i am really sorry but it does not work here.
> I am not going to buy another OS just for my phone. My computer is almost
> brand new and is fairly top of the range so I am certain that it is not
the
> case.
>
> I already spent 400 quid on the phone and i don't feel like spending more
on
> it just to do what the box claimed to do in the first place.
>
> I have no problems with any other applications running on my system.

As I say, I'm sure it isn't simply the OS as it works for me.

It could be your hardware setup/configuration, Sony cannot be expected to
make it work for every single setup. They've tested it on XP boxes and it
clearly works.

Take it to a friends house and try it on their computer, I wouldn't be
surprised if it wasn't something on your pc causing the problem.

> Well i am really sorry but it does not work here.
> I am not going to buy another OS just for my phone. My computer is almost
> brand new and is fairly top of the range so I am certain that it is not
the
> case.
>
> I already spent 400 quid on the phone and i don't feel like spending more
on
> it just to do what the box claimed to do in the first place.
>
> I have no problems with any other applications running on my system.

According to a post you made on the 2003-08-18 02:42:43 PST you got it
working on a Windows 98 machine.

As I've said, it's your pc.

"Nevs" <_@_.> wrote in message
news:[email protected]...
> > Well i am really sorry but it does not work here.
> > I am not going to buy another OS just for my phone. My computer is
almost
> > brand new and is fairly top of the range so I am certain that it is not
> the
> > case.
> >
> > I already spent 400 quid on the phone and i don't feel like spending
more
> on
> > it just to do what the box claimed to do in the first place.
> >
> > I have no problems with any other applications running on my system.
>
> As I say, I'm sure it isn't simply the OS as it works for me.
>
> It could be your hardware setup/configuration, Sony cannot be expected to
> make it work for every single setup. They've tested it on XP boxes and it
> clearly works.
>
> Take it to a friends house and try it on their computer, I wouldn't be
> surprised if it wasn't something on your pc causing the problem.
>

There lie the problem, although i do not expect SonyEricsson to be bug free
i do expect them to at least try and help me.
It might work at a friends house, but so what? How does that help me? When i
bought the phone i made sure that my computer specs were better than the
minimum requirement, surely i did enough.

Is it my fault that it does not work on my system? It is not like i have a
old system, i have an up-to-date machine so i do expect the application to
work.

Is it my Fault? Sony-Ericsson? Microsoft? Intel?

Sims

"Nevs" <_@_.> wrote in message
news:[email protected]...
> > Well i am really sorry but it does not work here.
> > I am not going to buy another OS just for my phone. My computer is
almost
> > brand new and is fairly top of the range so I am certain that it is not
> the
> > case.
> >
> > I already spent 400 quid on the phone and i don't feel like spending
more
> on
> > it just to do what the box claimed to do in the first place.
> >
> > I have no problems with any other applications running on my system.
>
> According to a post you made on the 2003-08-18 02:42:43 PST you got it
> working on a Windows 98 machine.
>
> As I've said, it's your pc.
>

No it is not. My machine is fine thank you very much.

Sony Ericsson is wrong they should reply to my post sometime rather than
ignoring me.

I do not believe that i am expected to buy i new computer because they do
not feel the need to reply to my post.

Sims

"Sims" <[email protected]> wrote:

> Well i am really sorry but it does not work here.

It most probably is a kind of setup problem. When I bought a new laptop
(WinXPhome), it was impossible to connect it to T39 (via USB data cable);
with my previous Win98SE laptop there was no problem. A friend - more
techie than I - found the problem: For a reason totally strange to me, the
computer wanted the phone on COM5 port instead of COM1.

Sorry, I can't help more, but the fact that it works on other WinXPpro
systems would keep me confident.

M.

On Tue, 9 Sep 2003 15:19:24 +0200, "Sims" <[email protected]>
wrote:

>Hi,
>
>A short time ago i bought a Sony Ericsson P800, the reason why i got such a
>phone was because of the Internet and Email functions it offers, ( on
>business trips i mostly only need to check my emails).
>
>The phone work fine, ( I can use all the functions on the phone), the only
>problem is that the software that enables me to connect with my PC is
>worthless, the computer crashes as soon as i plug the phone in the docking
>station and a few other nasty problems occur until i remove the programme
>altogether, (even if the phone is not plugged in).
>
>So of course i contacted Sony Ericsson and asked them what to do, i first
>contacted them on the 25/08 and got a acknowledgement two days latter,
>(simply telling me that they are looking into it). A week latter i sent
>another email complaining that i cannot use the phone without the software.
>This time i got a reply simply telling me that someone else was looking into
>it. Since then nothing.
>
>My problem is that without the Synchronisation and docking options the phone
>is useless to me. If i cannot transfer my work email to/from my phone then i
>might as well not check the emails.
>
>Sony is not replying to my emails so what can i do?
>
>I could take the phone back to T-Mobile but the way i see it is not their
>fault. It is only the software that doesn't work. They will also probably
>tell me to contact Sony Again.
>
>So what can i do? I am using Win XP Pro, (and according to the box it should
>work fine on any windows version).
>
>Thanks for your input.
>
>Sims
Have you tried to download the latest drivers and the latest
synchronization program from their web site?

And what is the content of the labels on you phone and on your docking
station?

There is one particular label that is know NOT to work with XP.




Frederico Fonseca
ema il: frederico_fonseca at syssoft-int.com

> >
> >Sims
> Have you tried to download the latest drivers and the latest
> synchronization program from their web site?
>
> And what is the content of the labels on you phone and on your docking
> station?
>
> There is one particular label that is know NOT to work with XP.

I am not sure what you exactly you need but the label under the docking
says.

Type 4040034
N173

I am not sure that it is what you need, where is that label, what number do
you need?

Sims

On Tue, 9 Sep 2003 16:56:30 +0200, "Sims" <[email protected]>
wrote:

>> >
>> >Sims
>> Have you tried to download the latest drivers and the latest
>> synchronization program from their web site?
>>
>> And what is the content of the labels on you phone and on your docking
>> station?
>>
>> There is one particular label that is know NOT to work with XP.
>
>I am not sure what you exactly you need but the label under the docking
>says.
>
>Type 4040034
>N173
>
>I am not sure that it is what you need, where is that label, what number do
>you need?
>
>Sims
>
something like

KRY 105 189 R1A DSS-20, Type 4040034B, N173, 03W10

So you do have part of the info.
if it is
KRY 105 183 R1B, Type 4040034, N173, 03W01

then it will not work


Frederico Fonseca
ema il: frederico_fonseca at syssoft-int.com

"Frederico Fonseca" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 9 Sep 2003 16:56:30 +0200, "Sims" <[email protected]>
> wrote:
>
> >> >
> >> >Sims
> >> Have you tried to download the latest drivers and the latest
> >> synchronization program from their web site?
> >>
> >> And what is the content of the labels on you phone and on your docking
> >> station?
> >>
> >> There is one particular label that is know NOT to work with XP.
> >
> >I am not sure what you exactly you need but the label under the docking
> >says.
> >
> >Type 4040034
> >N173
> >
> >I am not sure that it is what you need, where is that label, what number
do
> >you need?
> >
> >Sims
> >
> something like
>
> KRY 105 189 R1A DSS-20, Type 4040034B, N173, 03W10
>
> So you do have part of the info.
> if it is
> KRY 105 183 R1B, Type 4040034, N173, 03W01
>
> then it will not work
>

I have

KRY 105 183 R1B
Type 4040034
N173
03W04

So what should i do next?

Sony is ignoring me so how can i get it resolved?

Sims.

On Tue, 9 Sep 2003 17:33:21 +0200, "Sims" <[email protected]>
wrote:

>
>"Frederico Fonseca" <[email protected]> wrote in message
>news:[email protected]...
>> On Tue, 9 Sep 2003 16:56:30 +0200, "Sims" <[email protected]>
>> wrote:
>>
>> >> >
>> >> >Sims
>> >> Have you tried to download the latest drivers and the latest
>> >> synchronization program from their web site?
>> >>
>> >> And what is the content of the labels on you phone and on your docking
>> >> station?
>> >>
>> >> There is one particular label that is know NOT to work with XP.
>> >
>> >I am not sure what you exactly you need but the label under the docking
>> >says.
>> >
>> >Type 4040034
>> >N173
>> >
>> >I am not sure that it is what you need, where is that label, what number
>do
>> >you need?
>> >
>> >Sims
>> >
>> something like
>>
>> KRY 105 189 R1A DSS-20, Type 4040034B, N173, 03W10
>>
>> So you do have part of the info.
>> if it is
>> KRY 105 183 R1B, Type 4040034, N173, 03W01
>>
>> then it will not work
>>
>
>I have
>
>KRY 105 183 R1B
>Type 4040034
>N173
>03W04
>
>So what should i do next?
>
>Sony is ignoring me so how can i get it resolved?
>
>Sims.
>
Did you do the downloads?



Frederico Fonseca
ema il: frederico_fonseca at syssoft-int.com

On Tue, 9 Sep 2003 15:19:24 +0200, "Sims" <[email protected]>
wrote:

>The phone work fine, ( I can use all the functions on the phone), the only
>problem is that the software that enables me to connect with my PC is
>worthless, the computer crashes as soon as i plug the phone in the docking
>station and a few other nasty problems occur until i remove the programme
>altogether, (even if the phone is not plugged in).

Almost certainly caused by the drivers not working with your
PC/operating system.

That can be caused by quite a few things, and is not necessarily a
fault with the product or software but simply a compatibility issue.

Try the following:

Remove the Ericson software from the PC. Re-boot the PC with no other
USB devices plugged in. Close down any programs that run at startup
(preferably remove these from the startup menu before rebooting so
that they never run in the first place). Install the drivers in
*strict* accordance with the manual. Especially take note of when in
the installation sequence you are asked to plug the product into the
USB port.

If that has the same problem, check how much free RAM you have left to
see whether it is a memory problem.

--
Cynic

Speak to the supplier. It is their problem not the manufacturer's

[email protected]