Results 1 to 10 of 10
  1. #1
    Jonathan Gibbs
    Guest
    From posts in this newsgroup I thought it would be good to upgrade from my
    11 months-old firmware to the current version while still under guarantee. I
    called CPW (supplier) and they said it can be done 'while you wait' at one
    of their repair centres. Off I go to Oxford St, queue for 20 mins just to
    get seen, then am told no, I have to leave it with them for 2 days, and
    anyway it takes 2 hours to do so 'while you wait' is not possible. I am not
    pleased.

    Please, what is the truth here? Have people had CPW do this instantly, or
    would I have to leave it with them? (If so, frankly it's probably not worth
    the bother..) Or are there other quick options - I live N London.

    Free is nice (hence going back to CPW) but I'll pay for instant service
    somewhere else if necessary.

    Jonathan







    See More: t68i firmware upgrade and Carphone Warehouse




  2. #2
    Dietbrand Vandenberghe
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    That's bullsh*t, the upgrade takes at most 20-30 min.
    Cheers,
    Dietbrand


    "Jonathan Gibbs" <[email protected]> wrote in message
    news[email protected]
    > From posts in this newsgroup I thought it would be good to upgrade from my
    > 11 months-old firmware to the current version while still under guarantee.

    I
    > called CPW (supplier) and they said it can be done 'while you wait' at one
    > of their repair centres. Off I go to Oxford St, queue for 20 mins just to
    > get seen, then am told no, I have to leave it with them for 2 days, and
    > anyway it takes 2 hours to do so 'while you wait' is not possible. I am

    not
    > pleased.
    >
    > Please, what is the truth here? Have people had CPW do this instantly, or
    > would I have to leave it with them? (If so, frankly it's probably not

    worth
    > the bother..) Or are there other quick options - I live N London.
    >
    > Free is nice (hence going back to CPW) but I'll pay for instant service
    > somewhere else if necessary.
    >
    > Jonathan
    >
    >
    >
    >






  3. #3
    tHatDudeUK
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse


    "Jonathan Gibbs" <[email protected]> wrote in message
    news[email protected]
    > Please, what is the truth here? Have people had CPW do this instantly, or
    > would I have to leave it with them? (If so, frankly it's probably not

    worth
    > the bother..) Or are there other quick options - I live N London.


    Hi, I had a problem recently at the Leeds CPW repair centre. I asked them to
    upgrade it (in the afternoon) and left it with them a few hours only to pick
    it up unupgraded. Went the next day in the morning and they did it there and
    then although they said some BS about the engineer must have flashed it with
    what they had on the PC and they were downloading the latest version...

    > Free is nice (hence going back to CPW) but I'll pay for instant service
    > somewhere else if necessary.


    If you aren't happy with CPW try another authorised SE service centre who
    should be able to do it for you FOC if you show proof of date of purchase.





  4. #4
    Marcus AAkesson
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    On Mon, 22 Sep 2003 17:57:41 GMT, "Jonathan Gibbs"
    <[email protected]> wrote:

    >Off I go to Oxford St, queue for 20 mins just to
    >get seen, then am told no, I have to leave it with them for 2 days, and
    >anyway it takes 2 hours to do so 'while you wait' is not possible


    The actual flash procedure takes 5-10 minutes, But the procedure could
    take longer if they have to download the newest software and have a
    slow internet connection.


    /Marcus

    --
    Marcus AAkesson [email protected]_SPAM_PLEASE_home.se
    Gothenburg Callsigns: SM6XFN & SB4779
    Sweden
    >>>>>> Keep the world clean - no HTML in news or mail ! <<<<<<




  5. #5
    Marcus AAkesson
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    On Mon, 22 Sep 2003 21:04:34 +0100, "tHatDudeUK"
    <[email protected]> wrote:

    >Went the next day in the morning and they did it there and
    >then although they said some BS about the engineer must have flashed it with
    >what they had on the PC and they were downloading the latest version..


    This is actually quite possible if they run it "offline" and forget to
    check if there is a newer version on the EMMA server.


    /Marcus

    --
    Marcus AAkesson [email protected]_SPAM_PLEASE_home.se
    Gothenburg Callsigns: SM6XFN & SB4779
    Sweden
    >>>>>> Keep the world clean - no HTML in news or mail ! <<<<<<




  6. #6
    Baffie
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    On Mon, 22 Sep 2003 17:57:41 GMT, "Jonathan Gibbs"
    <[email protected]> wrote:

    >From posts in this newsgroup I thought it would be good to upgrade from my
    >11 months-old firmware to the current version while still under guarantee. I
    >called CPW (supplier) and they said it can be done 'while you wait' at one
    >of their repair centres. Off I go to Oxford St, queue for 20 mins just to
    >get seen, then am told no, I have to leave it with them for 2 days, and
    >anyway it takes 2 hours to do so 'while you wait' is not possible. I am not
    >pleased.
    >
    >Please, what is the truth here? Have people had CPW do this instantly, or
    >would I have to leave it with them? (If so, frankly it's probably not worth
    >the bother..) Or are there other quick options - I live N London.
    >
    >Free is nice (hence going back to CPW) but I'll pay for instant service
    >somewhere else if necessary.
    >
    >Jonathan
    >
    >
    >

    twenty minutes or so is about right, and it's not as though someone
    has to stand over the phone watching the progress either. They
    obviously don't want to do it as there's nothing in it for them the
    'leave it for 2 days' is a not so subtle way of blowing you off.

    go elsewhere and in the meantime, consider sending the same story to
    SE (UK) so they have some idea of how their service centres are
    treating their customers.

    Please reply to newsgroup - it's not my address in the header!



  7. #7
    tHatDudeUK
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse


    "Marcus AAkesson" <[email protected]_SPAM_PLEASE_home.se> wrote in message
    news:[email protected]
    > This is actually quite possible if they run it "offline" and forget to
    > check if there is a newer version on the EMMA server.


    Well it had the first version of the f/w on it and the clock was still set
    at what it had been when I reset the phone before taking it in so I'm pretty
    certain they thought oh what a pretty phone and put it in the collections
    box thinking I wouldn't know any difference.





  8. #8
    Steve Dulieu
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse


    "Jonathan Gibbs" <[email protected]> wrote in message
    news[email protected]
    > From posts in this newsgroup I thought it would be good to upgrade from my
    > 11 months-old firmware to the current version while still under guarantee.

    I
    > called CPW (supplier) and they said it can be done 'while you wait' at one
    > of their repair centres. Off I go to Oxford St, queue for 20 mins just to
    > get seen, then am told no, I have to leave it with them for 2 days, and
    > anyway it takes 2 hours to do so 'while you wait' is not possible. I am

    not
    > pleased.
    >
    > Please, what is the truth here? Have people had CPW do this instantly, or
    > would I have to leave it with them? (If so, frankly it's probably not

    worth
    > the bother..) Or are there other quick options - I live N London.
    >
    > Free is nice (hence going back to CPW) but I'll pay for instant service
    > somewhere else if necessary.
    >

    If you're in North London, R's Electrics at 815 High Rd, Tottenham, N17 8ER,
    phone 020
    8808 1498 is an SE service centre who can do it free under warranty and
    should be able to do it while you wait. I'd give them a ring and ask.
    HTH
    --
    Cheers, Steve.
    If The Good Lord had meant for us to be fiscally prudent, He would not have
    given us the platinum credit card...
    Change colour to PC Plod's lights to reply.





  9. #9
    Jonathan Gibbs
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    Many thanks for all responses.

    I will contract R's Electrics - quite close.

    Jonathan

    "Steve Dulieu" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Jonathan Gibbs" <[email protected]> wrote in message
    > news[email protected]
    > > From posts in this newsgroup I thought it would be good to upgrade from

    my
    > > 11 months-old firmware to the current version while still under

    guarantee.
    > I
    > > called CPW (supplier) and they said it can be done 'while you wait' at

    one
    > > of their repair centres. Off I go to Oxford St, queue for 20 mins just

    to
    > > get seen, then am told no, I have to leave it with them for 2 days, and
    > > anyway it takes 2 hours to do so 'while you wait' is not possible. I am

    > not
    > > pleased.
    > >
    > > Please, what is the truth here? Have people had CPW do this instantly,

    or
    > > would I have to leave it with them? (If so, frankly it's probably not

    > worth
    > > the bother..) Or are there other quick options - I live N London.
    > >
    > > Free is nice (hence going back to CPW) but I'll pay for instant service
    > > somewhere else if necessary.
    > >

    > If you're in North London, R's Electrics at 815 High Rd, Tottenham, N17

    8ER,
    > phone 020
    > 8808 1498 is an SE service centre who can do it free under warranty and
    > should be able to do it while you wait. I'd give them a ring and ask.
    > HTH
    > --
    > Cheers, Steve.
    > If The Good Lord had meant for us to be fiscally prudent, He would not

    have
    > given us the platinum credit card...
    > Change colour to PC Plod's lights to reply.
    >
    >






  10. #10
    00
    Guest

    Re: t68i firmware upgrade and Carphone Warehouse

    got t68i back from them after leaving it in for a month and a half with cpw
    oxford st and it doesn't work much better.
    alas.


    "Steve Dulieu" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Jonathan Gibbs" <[email protected]> wrote in message
    > news[email protected]
    > > From posts in this newsgroup I thought it would be good to upgrade from

    my
    > > 11 months-old firmware to the current version while still under

    guarantee.
    > I
    > > called CPW (supplier) and they said it can be done 'while you wait' at

    one
    > > of their repair centres. Off I go to Oxford St, queue for 20 mins just

    to
    > > get seen, then am told no, I have to leave it with them for 2 days, and
    > > anyway it takes 2 hours to do so 'while you wait' is not possible. I am

    > not
    > > pleased.
    > >
    > > Please, what is the truth here? Have people had CPW do this instantly,

    or
    > > would I have to leave it with them? (If so, frankly it's probably not

    > worth
    > > the bother..) Or are there other quick options - I live N London.
    > >
    > > Free is nice (hence going back to CPW) but I'll pay for instant service
    > > somewhere else if necessary.
    > >

    > If you're in North London, R's Electrics at 815 High Rd, Tottenham, N17

    8ER,
    > phone 020
    > 8808 1498 is an SE service centre who can do it free under warranty and
    > should be able to do it while you wait. I'd give them a ring and ask.
    > HTH
    > --
    > Cheers, Steve.
    > If The Good Lord had meant for us to be fiscally prudent, He would not

    have
    > given us the platinum credit card...
    > Change colour to PC Plod's lights to reply.
    >
    >






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