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  1. #1
    ..:: tom parle ::..
    Guest
    Hi,

    I am wondering if anyone has had their t68i signal issue resolved either by
    a replacement phone, a firmware upgrade or something else? I am referring to
    the issue where you get "no access" or a signal drop and three beeps when a
    call attempt is made.

    I currently have this problem and don't want to bother with any of the above
    if it is going to make no difference.

    Thanks,

    Tom Parle
    Orange UK Customer






    See More: t68i signal issue - anyone solved this?




  2. #2
    Dan
    Guest

    Re: t68i signal issue - anyone solved this?

    ...:: tom parle ::.. wrote:
    > I am wondering if anyone has had their t68i signal issue resolved either by
    > a replacement phone, a firmware upgrade or something else? I am referring to
    > the issue where you get "no access" or a signal drop and three beeps when a
    > call attempt is made.
    >
    > I currently have this problem and don't want to bother with any of the above
    > if it is going to make no difference.


    If it's already happened you need a hardware fix and a software upgrade
    (i.e. sending it off to Celestica jobbie).

    If it hasn't happened yet you just need a software fix, if you catch it
    in time (you could take it to a service centre).



  3. #3
    ..:: tom parle ::..
    Guest

    Re: t68i signal issue - anyone solved this?

    Dan wrote:
    > ..:: tom parle ::.. wrote:
    >> I am wondering if anyone has had their t68i signal issue resolved
    >> either by a replacement phone, a firmware upgrade or something else?
    >> I am referring to the issue where you get "no access" or a signal
    >> drop and three beeps when a call attempt is made.
    >>
    >> I currently have this problem and don't want to bother with any of
    >> the above if it is going to make no difference.

    >
    > If it's already happened you need a hardware fix and a software
    > upgrade (i.e. sending it off to Celestica jobbie).
    >
    > If it hasn't happened yet you just need a software fix, if you catch
    > it in time (you could take it to a service centre).


    it has happened to me already. What is the hardware fix... and actual bit of
    replacement hardware? Who are Celestica... are they based in the UK? Will
    Sony Ericsson be able to do this for me?

    Thanks,
    Tom





  4. #4
    Dan
    Guest

    Re: t68i signal issue - anyone solved this?

    ...:: tom parle ::.. wrote:
    > it has happened to me already. What is the hardware fix... and actual bit of
    > replacement hardware? Who are Celestica... are they based in the UK? Will
    > Sony Ericsson be able to do this for me?


    It's part of the antenna, with older versions of software it overheats.

    If you call them on 08705 237 237 and describe the no access/network
    problem they will give you a reference number and Celestica's address
    (the company acting as their repair agents). They're in the West
    Midlands. You need to send the phone to them by special delivery.



  5. #5
    Chris Barnard
    Guest

    Re: t68i signal issue - anyone solved this?


    "..:: tom parle ::.." <[email protected]_junk.hotmail.com> wrote in message
    news:%[email protected]
    >
    > it has happened to me already. What is the hardware fix... and actual bit

    of
    > replacement hardware? Who are Celestica... are they based in the UK? Will
    > Sony Ericsson be able to do this for me?
    >


    I had this happen to me with a T68. Took it to a service centre and asked
    them to do the software upgrade at the same time. Had to wait a day - went
    back - sure enough, software upgraded, but the 'no access' problem was
    exactly the same. Went back the day after to be told that it'd have to be
    replaced - took three weeks before I had a replacement phone. I dunno how
    your phone contract covers this, but if you can get it replaced by Orange UK
    as it's faulty, I'd go down that route instead as they should just send you
    out a replacement immediately and collect the old one - without the wait.
    Incidentally, I had an old Ericsson A1018s years ago that exhibited exactly
    the same fault. I dunno if it was the same hardware problem, but just
    thought it was an odd coincidence that the two Ericssons I bought, although
    years apart in technology, died in exactly the same way.

    Chris.





  6. #6
    ..:: tom parle ::..
    Guest

    Re: t68i signal issue - anyone solved this?

    Chris Barnard wrote:
    > "..:: tom parle ::.." <[email protected]_junk.hotmail.com> wrote in
    > message news:%[email protected]
    >>
    >> it has happened to me already. What is the hardware fix... and
    >> actual bit of replacement hardware? Who are Celestica... are they
    >> based in the UK? Will Sony Ericsson be able to do this for me?
    >>

    >
    > I had this happen to me with a T68. Took it to a service centre and
    > asked them to do the software upgrade at the same time. Had to wait a
    > day - went back - sure enough, software upgraded, but the 'no access'
    > problem was exactly the same. Went back the day after to be told that
    > it'd have to be replaced - took three weeks before I had a
    > replacement phone. I dunno how your phone contract covers this, but
    > if you can get it replaced by Orange UK as it's faulty, I'd go down
    > that route instead as they should just send you out a replacement
    > immediately and collect the old one - without the wait. Incidentally,
    > I had an old Ericsson A1018s years ago that exhibited exactly the
    > same fault. I dunno if it was the same hardware problem, but just
    > thought it was an odd coincidence that the two Ericssons I bought,
    > although years apart in technology, died in exactly the same way.


    Thanks for all the info guys...

    .... Orange said they will only replace it with a second-hand returned T68i
    which has been "tested" by their engineers! Im not sure I want a second-hand
    phone when I have kept mine in such good condition. I am also not convinced
    Orange test for this error, as it is intermittent and I know that other
    Orange users have had up to 7 replacements that all still had the problem.

    I am currently considering the hardware fix route, as long as SE will pay
    for it (I should still be under warranty)

    Tom





  7. #7
    Mark
    Guest

    Re: t68i signal issue - anyone solved this?

    I was about to write a similar post, then found your post. I would be
    interested to know how you get on if you are goingder a contract. I am on a
    talk plan with orange, under 12 months old

    Regards

    Mark
    [email protected]

    "..:: tom parle ::.." <[email protected]_junk.hotmail.com> wrote in message
    news:[email protected]
    > Chris Barnard wrote:
    > > "..:: tom parle ::.." <[email protected]_junk.hotmail.com> wrote in
    > > message news:%[email protected]
    > >>
    > >> it has happened to me already. What is the hardware fix... and
    > >> actual bit of replacement hardware? Who are Celestica... are they
    > >> based in the UK? Will Sony Ericsson be able to do this for me?
    > >>

    > >
    > > I had this happen to me with a T68. Took it to a service centre and
    > > asked them to do the software upgrade at the same time. Had to wait a
    > > day - went back - sure enough, software upgraded, but the 'no access'
    > > problem was exactly the same. Went back the day after to be told that
    > > it'd have to be replaced - took three weeks before I had a
    > > replacement phone. I dunno how your phone contract covers this, but
    > > if you can get it replaced by Orange UK as it's faulty, I'd go down
    > > that route instead as they should just send you out a replacement
    > > immediately and collect the old one - without the wait. Incidentally,
    > > I had an old Ericsson A1018s years ago that exhibited exactly the
    > > same fault. I dunno if it was the same hardware problem, but just
    > > thought it was an odd coincidence that the two Ericssons I bought,
    > > although years apart in technology, died in exactly the same way.

    >
    > Thanks for all the info guys...
    >
    > ... Orange said they will only replace it with a second-hand returned T68i
    > which has been "tested" by their engineers! Im not sure I want a

    second-hand
    > phone when I have kept mine in such good condition. I am also not

    convinced
    > Orange test for this error, as it is intermittent and I know that other
    > Orange users have had up to 7 replacements that all still had the problem.
    >
    > I am currently considering the hardware fix route, as long as SE will pay
    > for it (I should still be under warranty)
    >
    > Tom
    >
    >






  8. #8
    Chris Barnard
    Guest

    Re: t68i signal issue - anyone solved this?


    "..:: tom parle ::.." <[email protected]_junk.hotmail.com> wrote in message
    news:[email protected]
    >
    > Thanks for all the info guys...
    >
    > ... Orange said they will only replace it with a second-hand returned T68i
    > which has been "tested" by their engineers! Im not sure I want a

    second-hand
    > phone when I have kept mine in such good condition. I am also not

    convinced
    > Orange test for this error, as it is intermittent and I know that other
    > Orange users have had up to 7 replacements that all still had the problem.
    >


    On my phone, it started out as intermittent but gradually became worse until
    I could no longer receive or make calls at all. If Orange issue you with a
    replacement phone, it *should* (theoretically) come with the latest software
    and therefore be fine. Of course, that doesn't mean to say it will!
    In my case, the Ericsson service centre I took the phone to (I just realised
    this was last year now) couldn't even fix the phone, so they had to send it
    off to SonyEricsson to be replaced - even then it was only sent a
    refurbished unit, so after three trips in and out of London and three weeks
    I had a second-hand replacement.
    Now, I assume that since then, there is now a known fix for this problem
    that is available at service centres. If, however, you find that the service
    centre wants to send it away - find out how long it's gonna take to get
    replaced because after my last experience I for one would never want to send
    a phone to SonyEricsson again. It was stupid to have to wait three weeks for
    a phone I could've gone into shop and bought brand new. They kept telling me
    there were none in the country!!

    > I am currently considering the hardware fix route, as long as SE will pay
    > for it (I should still be under warranty)


    Hope it goes OK - get them to put the latest firmware on at the same time
    (but backup your phone first).

    Chris.





  9. #9
    Dan
    Guest

    Re: t68i signal issue - anyone solved this?

    Chris Barnard wrote:
    > Incidentally, I had an old Ericsson A1018s years ago that exhibited exactly
    > the same fault. I dunno if it was the same hardware problem, but just
    > thought it was an odd coincidence that the two Ericssons I bought, although
    > years apart in technology, died in exactly the same way.


    It happens on most Ericssons. I've not read about it happening on the
    P800 though so maybe they've finally pulled their finger out.



  10. #10
    smstextaddict.co.uk
    Guest

    Re: t68i signal issue - anyone solved this?

    i recently took my t300 apart, quite suprised to see that their is
    three pins which sit onto a thin plastic strip containing a bit of
    metal that goes behind the case to where the plastic (and metal
    within) spreads out to become the aerial (if you have taken one apart
    you will know what i mean, just finding it hard to explain to the
    peeps that havent a clue of what im on about or havent taken their
    phone apart).

    Anyway, when i put the phone back together again I had to realign the
    three pins with the strip to make sure all pins connected with it.
    Sure enough when i turned my phone back on the signal was 50% better,
    ok it might not be the problem with most, but after looking at this
    one compared to other phones which have a wire from the circuit board
    to the aerial (not a pin to a plastic strip) im convinced that the
    problem with the majority of phones is this.
    -----
    sms text addict? www.smstextaddict.co.uk
    -----



  11. #11
    Bob
    Guest

    Re: t68i signal issue - anyone solved this?

    Dan <[email protected]> wrote in message news:<[email protected]>...
    > ..:: tom parle ::.. wrote:
    > > it has happened to me already. What is the hardware fix... and actual bit of
    > > replacement hardware? Who are Celestica... are they based in the UK? Will
    > > Sony Ericsson be able to do this for me?

    >
    > It's part of the antenna, with older versions of software it overheats.
    >
    > If you call them on 08705 237 237 and describe the no access/network
    > problem they will give you a reference number and Celestica's address
    > (the company acting as their repair agents). They're in the West
    > Midlands. You need to send the phone to them by special delivery.


    This has started to happen on my Mineral Grey T68i from T-Mobile. It
    is intermittent at the moment. It is a fairly "new" phone (March 2003)
    - how new is the new software?

    As I am still under contract on T-Mobile, should I contact them or
    SonyEricsson?



  12. #12
    Dan
    Guest

    Re: t68i signal issue - anyone solved this?

    Bob wrote:
    > This has started to happen on my Mineral Grey T68i from T-Mobile. It
    > is intermittent at the moment. It is a fairly "new" phone (March 2003)
    > - how new is the new software?
    >
    > As I am still under contract on T-Mobile, should I contact them or
    > SonyEricsson?


    In September it was R8A015. You can check your version with > * < < * <
    * from the standby menu.

    I'm not sure how it works on T-Mobile but on Orange if you badger them
    enough after going through three or four with the same problem they'll
    send you a different model of mobile with a similar spec to the original.



  13. #13
    Reestit Mutton
    Guest

    Re: t68i signal issue - anyone solved this?

    Dan wrote:
    > Bob wrote:
    >
    >> This has started to happen on my Mineral Grey T68i from T-Mobile. It
    >> is intermittent at the moment. It is a fairly "new" phone (March 2003)
    >> - how new is the new software?
    >>
    >> As I am still under contract on T-Mobile, should I contact them or
    >> SonyEricsson?

    >
    >
    > In September it was R8A015. You can check your version with > * < < * <
    > * from the standby menu.
    >
    > I'm not sure how it works on T-Mobile but on Orange if you badger them
    > enough after going through three or four with the same problem they'll
    > send you a different model of mobile with a similar spec to the original.


    Does anyone know which version of firmware fixed this problem?
    I'm wondering whether mine (R6A...) is going to be problematic.

    RM

    --
    unlocking Nokia and SonyEricsson phones in the Edinburgh area
    email: reestit_mutton AT lauriem DOT plus DOT com




  14. #14
    Dan
    Guest

    Re: t68i signal issue - anyone solved this?

    I wrote:
    > I'm not sure how it works on T-Mobile but on Orange if you badger them
    > enough after going through three or four with the same problem they'll
    > send you a different model of mobile with a similar spec to the original.


    Didn't explain properly, forgot to say it means you can get it fixed
    directly by Ericsson but if T-Mobile operate a replacement phone policy
    you may have to go through them instead so they know how many times it's
    broken.



  15. #15
    ..:: tom parle ::..
    Guest

    Re: t68i signal issue - anyone solved this?

    Dan wrote:
    > Someone wrote:
    >> I'm not sure how it works on T-Mobile but on Orange if you badger
    >> them enough after going through three or four with the same problem
    >> they'll send you a different model of mobile with a similar spec to
    >> the original.

    >
    > Didn't explain properly, forgot to say it means you can get it fixed
    > directly by Ericsson but if T-Mobile operate a replacement phone
    > policy you may have to go through them instead so they know how many
    > times it's broken.


    You are protected by the The Sale of Goods Act 1979 (as amended) and The
    Supply of Goods and Services Act 1982 with the retailer of the phone...

    That will be T-Mobile if you bought it from them. If T-Mobile are only your
    network provider then you need to go to your retailer (Carphone Warehouse
    etc.). They are responsible for repairs and replacements for up to 6 years,
    if it is a manufacturing fault (i.e. you didnt drop it or damage it
    yourself). You need insurance for damage, loss or theft. They will probably
    dispute this period of responsibility though as phone companies are
    notoriously **** to customers (unless you have a large corporate deal with
    them).

    You are also covered in the first 12 months by Sony Ericsson on warrenty.
    This just provides the consumer with a choice of who to go to... the
    retalier should be the first point of call though.

    If they are as crap as Orange are to me then good luck.

    Tom









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