Fido changes to service agreement (mostly negative, of course)

We have modified the following existing provisions of the Service
Agreement:

* period of time within which any modification to the Service
Agreement becomes effective (third paragraph of the introduction):
thirty (30) days instead of five (5) days;
* disclosure of your account information (fifth and sixth paragraph
of the introduction): addition of a new provision dealing with the
promotion of additional products and services offered by the Rogers
Communications group of companies;
* billing calculation (section 1)*: a call you receive starts from
the first ring-the same rule that applies to a call you initiate;
* limitations concerning the use of equipment and services (section
16): a more comprehensive language has been included;
* deposits (section 20): deposits will be credited to your account
after at least twelve (12) consecutive months in good standing of all
your Fido accounts instead of six (6) months;
* suspension and termination (section 30): a more comprehensive
language has been included;
* effective date of cancellation initiated by the customer (section
30)*: termination of your Fido Service is effective thirty (30) days
following your termination request instead of on the last day of your
billing cycle.

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One which was not documented in the pamphlet sent with invoices:

The interest on late payments is no longer pro-rated. If you're late one
day, you're billed for one month of interest at 2% interest on the very
bill produced a few days after the payment deadline.


Interestingly, the stuff about when billing for a call starts, it
mentions that for incoming calls, we are now billed *LIKE FOR OUTBOUND
CALLS* at the first ring. Previously, for outbound calls, it was
supposed to be SEND-TO-END which means you get billed for time before it
starts to ring. Will have to bother the fursst 4 legged CSRs for
clarification on that.

Also, if you change your package, it ios no longer effective on the day
you ask, it begins at your next billing cycle.