Fido Sucks - Wrong data charges on Bill

Got a phone from Fido in Oct 2005. I saw in my first bill, data related
charges which were not to be there. I called them up to cancel my
Internet usage and also sent them an email. They told it is DONE. Again
the charges showed up in Dec Bill - same saga.. again in January and
this time, i told them that this is giving me lot of unwanted stress
and is breach of contract that they have not been able to block
internet usage on my phone and will claim $1000 for harassment and $200
for my 2 hours spent waiting to follow up with customer support,
sendine emails, followups etc.

It didnt' get resolved. Finally I wrote nasty email when I got it again
and requested that I get the email contact and FAX no of President of
Fido to whom I can write. I will not pay any bills till I get to write
to him.

They did not provide me email or FAX contact and I have not paid the
bills. I got another bill today and I called up the Customer Service. I
was told that this happens to everyone and for 1 to 3 dollar charges
its not right to clain this amount and also noone should waste time
speaking to customer service.

If I understand the FIDO Customerbase and if they purposely keep this
feature enabled and wrongly charge customers, they will be milking
thousands of dollars for which people will not bother to follow up with
Customer Service.


Will BBB be a right medium to take my complaint?

Roshan

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<[email protected]> wrote in message
news:[email protected]...
> Got a phone from Fido in Oct 2005. I saw in my first bill, data related
> charges which were not to be there. I called them up to cancel my
> Internet usage and also sent them an email. They told it is DONE. Again
> the charges showed up in Dec Bill - same saga.. again in January and
> this time, i told them that this is giving me lot of unwanted stress
> and is breach of contract that they have not been able to block
> internet usage on my phone and will claim $1000 for harassment and $200
> for my 2 hours spent waiting to follow up with customer support,
> sendine emails, followups etc.
>
> It didnt' get resolved. Finally I wrote nasty email when I got it again
> and requested that I get the email contact and FAX no of President of
> Fido to whom I can write. I will not pay any bills till I get to write
> to him.
>
> They did not provide me email or FAX contact and I have not paid the
> bills. I got another bill today and I called up the Customer Service. I
> was told that this happens to everyone and for 1 to 3 dollar charges
> its not right to clain this amount and also noone should waste time
> speaking to customer service.
>
> If I understand the FIDO Customerbase and if they purposely keep this
> feature enabled and wrongly charge customers, they will be milking
> thousands of dollars for which people will not bother to follow up with
> Customer Service.
>
>
> Will BBB be a right medium to take my complaint?
>
> Roshan
>

Close your account with FIDO and move on.

On 3 Apr 2006 16:00:51 -0700, [email protected] wrote:

>Got a phone from Fido in Oct 2005. I saw in my first bill, data related
>charges which were not to be there. I called them up to cancel my
>Internet usage and also sent them an email. They told it is DONE. Again
>the charges showed up in Dec Bill - same saga.. again in January and
>this time, i told them that this is giving me lot of unwanted stress
>and is breach of contract that they have not been able to block
>internet usage on my phone and will claim $1000 for harassment and $200
>for my 2 hours spent waiting to follow up with customer support,
>sendine emails, followups etc.
>
>It didnt' get resolved. Finally I wrote nasty email when I got it again
>and requested that I get the email contact and FAX no of President of
>Fido to whom I can write. I will not pay any bills till I get to write
>to him.
>
>They did not provide me email or FAX contact and I have not paid the
>bills. I got another bill today and I called up the Customer Service. I
>was told that this happens to everyone and for 1 to 3 dollar charges
>its not right to clain this amount and also noone should waste time
>speaking to customer service.
>
>If I understand the FIDO Customerbase and if they purposely keep this
>feature enabled and wrongly charge customers, they will be milking
>thousands of dollars for which people will not bother to follow up with
>Customer Service.
>
>
>Will BBB be a right medium to take my complaint?
>
>Roshan
if you are in b.c...call olson on your side...ctv news
natka

Une chose qui est sûr c'est que meme si tu as raison MAIS que tu ne payes
pas ton compte pendant plusieurs mois et que Fido fait inscrire ton nom chez
Equifax ou TransUnion, tu vas avoir des problèmes pour les 6 prochaines
années avec ton crédit meme si tu avais raison car une fois que ton nom est
dans leur base de données avec une note de mauvais payeur, c'est difficile
à faire enlever MEME quand c'est un erreur de leur propre part alors ...

J'sais bien que c'est chiant mais la methode "safe" est de payer quand meme
et de réclamer à Fido, ensuite à la court. Mais bien souvent pour des
petits comptes certaines compagnies ne rapportent pas les mauvais payeur par
chance pour certains ;-)

Bonne chance !
Boulnoir


<[email protected]> a écrit dans le message de news:
[email protected]...
> Got a phone from Fido in Oct 2005. I saw in my first bill, data related
> charges which were not to be there. I called them up to cancel my
> Internet usage and also sent them an email. They told it is DONE. Again
> the charges showed up in Dec Bill - same saga.. again in January and
> this time, i told them that this is giving me lot of unwanted stress
> and is breach of contract that they have not been able to block
> internet usage on my phone and will claim $1000 for harassment and $200
> for my 2 hours spent waiting to follow up with customer support,
> sendine emails, followups etc.
>
> It didnt' get resolved. Finally I wrote nasty email when I got it again
> and requested that I get the email contact and FAX no of President of
> Fido to whom I can write. I will not pay any bills till I get to write
> to him.
>
> They did not provide me email or FAX contact and I have not paid the
> bills. I got another bill today and I called up the Customer Service. I
> was told that this happens to everyone and for 1 to 3 dollar charges
> its not right to clain this amount and also noone should waste time
> speaking to customer service.
>
> If I understand the FIDO Customerbase and if they purposely keep this
> feature enabled and wrongly charge customers, they will be milking
> thousands of dollars for which people will not bother to follow up with
> Customer Service.
>
>
> Will BBB be a right medium to take my complaint?
>
> Roshan
>

Actually, they are able to block internet (GPRS) usage on your account. I'm
not sure why they don't do it on your account or why they are having issues
doing it with your account. I have 2 accounts with Fido and 1 has unlimited
GPRS and the other has absolutely no GPRS at all.


<[email protected]> wrote in message
news:[email protected]...
> Got a phone from Fido in Oct 2005. I saw in my first bill, data related
> charges which were not to be there. I called them up to cancel my
> Internet usage and also sent them an email. They told it is DONE. Again
> the charges showed up in Dec Bill - same saga.. again in January and
> this time, i told them that this is giving me lot of unwanted stress
> and is breach of contract that they have not been able to block
> internet usage on my phone and will claim $1000 for harassment and $200
> for my 2 hours spent waiting to follow up with customer support,
> sendine emails, followups etc.
>
> It didnt' get resolved. Finally I wrote nasty email when I got it again
> and requested that I get the email contact and FAX no of President of
> Fido to whom I can write. I will not pay any bills till I get to write
> to him.
>
> They did not provide me email or FAX contact and I have not paid the
> bills. I got another bill today and I called up the Customer Service. I
> was told that this happens to everyone and for 1 to 3 dollar charges
> its not right to clain this amount and also noone should waste time
> speaking to customer service.
>
> If I understand the FIDO Customerbase and if they purposely keep this
> feature enabled and wrongly charge customers, they will be milking
> thousands of dollars for which people will not bother to follow up with
> Customer Service.
>
>
> Will BBB be a right medium to take my complaint?
>
> Roshan
>