Fido overnight support going down in quality

Also experiencing no ability to send.

Am on hold with fido who are doing the usual song and dance about checking
my account etc.

Expect them to blame it on rogers again.

Stay tooned.
"JF Mezei" <[email protected]> wrote in message
news:[email protected]...
> Try to send email from my Fido in wee hours of morning.
>
> Failed. Checked that "grps.fido.ca" is still the valid outgoing smtp
> server and it is according to
> http://www.fido.ca/portal/en/support/internet.shtml#six
>
> It just isn't reponding. Interestingly, the handset doesn't report lack of
> connection, nor times out. Just keeps saying "Connecting".
>
> So, I call the fido 888 number, press 0 to speak to a rep, am told their
> offices are closed and given opportunity to press 1 to report network
> problems.
>
> Lady answers. "What's the emergency". I ask if there are known problesm
> with the gprs.fido.ca server because I cannot send emails.
>
> Answer: "You have to wait until 08:00 when our offices open".
>
> I tried to convince her that this was a network problem but she was not
> interested at all in even taking note of it, stating that they don't do
> any of this when offices are closed.
>
>
> In the past, the overnight crew were interested and aware of gprs issues.
> (for instance, they would be aware if parts were down due to maintenance,
> or at least spend a few seconds checking on their computer for reports of
> outages). This lady spent more time repeating that she couldn't do this
> and I had to wait until 08:00 than it would have taken to check if it was
> a known problem on her computer. Perhaps she didn't want to interrupt her
> game of solitaire.
>
> Perhaps the night crew should be told that they are reached to report
> network problems, there aren't reached for emergencies (the recorded
> messagh tells us to call 911 for emergencies).
>
>

---

› See More: Fido overnight support going down in quality

Now they admit there may be a problem but now want details on my "pop"
server which i explained is totally irrelevant but i provided it anyways.


"Joel Robinson" <[email protected]> wrote in message
news:[email protected]...
> Also experiencing no ability to send.
>
> Am on hold with fido who are doing the usual song and dance about checking
> my account etc.
>
> Expect them to blame it on rogers again.
>
> Stay tooned.
> "JF Mezei" <[email protected]> wrote in message
> news:[email protected]...
>> Try to send email from my Fido in wee hours of morning.
>>
>> Failed. Checked that "grps.fido.ca" is still the valid outgoing smtp
>> server and it is according to
>> http://www.fido.ca/portal/en/support/internet.shtml#six
>>
>> It just isn't reponding. Interestingly, the handset doesn't report lack
>> of connection, nor times out. Just keeps saying "Connecting".
>>
>> So, I call the fido 888 number, press 0 to speak to a rep, am told their
>> offices are closed and given opportunity to press 1 to report network
>> problems.
>>
>> Lady answers. "What's the emergency". I ask if there are known problesm
>> with the gprs.fido.ca server because I cannot send emails.
>>
>> Answer: "You have to wait until 08:00 when our offices open".
>>
>> I tried to convince her that this was a network problem but she was not
>> interested at all in even taking note of it, stating that they don't do
>> any of this when offices are closed.
>>
>>
>> In the past, the overnight crew were interested and aware of gprs issues.
>> (for instance, they would be aware if parts were down due to maintenance,
>> or at least spend a few seconds checking on their computer for reports of
>> outages). This lady spent more time repeating that she couldn't do this
>> and I had to wait until 08:00 than it would have taken to check if it was
>> a known problem on her computer. Perhaps she didn't want to interrupt her
>> game of solitaire.
>>
>> Perhaps the night crew should be told that they are reached to report
>> network problems, there aren't reached for emergencies (the recorded
>> messagh tells us to call 911 for emergencies).
>>
>>
>
>

They have no idea of the problem but are now "working on it".

At least 2 complaints - me and someone else this morning.

"Joel Robinson" <[email protected]> wrote in message
news:[email protected]...
> Now they admit there may be a problem but now want details on my "pop"
> server which i explained is totally irrelevant but i provided it anyways.
>
>
> "Joel Robinson" <[email protected]> wrote in message
> news:[email protected]...
>> Also experiencing no ability to send.
>>
>> Am on hold with fido who are doing the usual song and dance about
>> checking my account etc.
>>
>> Expect them to blame it on rogers again.
>>
>> Stay tooned.
>> "JF Mezei" <[email protected]> wrote in message
>> news:[email protected]...
>>> Try to send email from my Fido in wee hours of morning.
>>>
>>> Failed. Checked that "grps.fido.ca" is still the valid outgoing smtp
>>> server and it is according to
>>> http://www.fido.ca/portal/en/support/internet.shtml#six
>>>
>>> It just isn't reponding. Interestingly, the handset doesn't report lack
>>> of connection, nor times out. Just keeps saying "Connecting".
>>>
>>> So, I call the fido 888 number, press 0 to speak to a rep, am told their
>>> offices are closed and given opportunity to press 1 to report network
>>> problems.
>>>
>>> Lady answers. "What's the emergency". I ask if there are known problesm
>>> with the gprs.fido.ca server because I cannot send emails.
>>>
>>> Answer: "You have to wait until 08:00 when our offices open".
>>>
>>> I tried to convince her that this was a network problem but she was not
>>> interested at all in even taking note of it, stating that they don't do
>>> any of this when offices are closed.
>>>
>>>
>>> In the past, the overnight crew were interested and aware of gprs
>>> issues. (for instance, they would be aware if parts were down due to
>>> maintenance, or at least spend a few seconds checking on their computer
>>> for reports of outages). This lady spent more time repeating that she
>>> couldn't do this and I had to wait until 08:00 than it would have taken
>>> to check if it was a known problem on her computer. Perhaps she didn't
>>> want to interrupt her game of solitaire.
>>>
>>> Perhaps the night crew should be told that they are reached to report
>>> network problems, there aren't reached for emergencies (the recorded
>>> messagh tells us to call 911 for emergencies).
>>>
>>>
>>
>>
>
>

I can also access GPRS. I've been using it to access my Gmail on my Treo 650
without any issues as well as for getting stock updates. I haven't had any
problems (this week).


"JF Mezei" <[email protected]> wrote in message
news:[email protected]...
> Joel Robinson wrote:
> > Now they admit there may be a problem but now want details on my "pop"
> > server which i explained is totally irrelevant but i provided it
anyways.
>
> I can access GPRS. I can access my pop server from my handset.
>
> But trying to access the Fido SMTP server (gprs.fido.ca) causes my phone
to
> just jam while trying to connect. (to a point where may basic functiosn no
> longer work afterwards and I have to turn off/on my handset.
>
> I can connect to my SMTP server from my handset and send emails to my
> server without problem. (I had to allow certain IP ranges since the IPs
> given to handsets have no reverse translation and hence emails sent by
> handsets to "foreign" SMTP servers are seen as spam.

They acknowledge there is a problem with sending email thru gprs.fido.ca.

They did think it might be fixed by Thursday.

As of this am, it was still down and for now, I am sending my outbound thru
gmail account - not ideal but working.


"JF Mezei" <[email protected]> wrote in message
news:[email protected]...
> The plot thickens.
>
> Called this morning to find out if they had a new ETA on when the smtp
> server is to be fixed.
>
> They have no log of my calling on wednesday 01:30 to report problem, (the
> idiot lady who refused to take down network problem report), or wednesday
> mid-day when I was told quickly that they were aware of the problem since
> tuesday afternoon and that it should be fixed by thursday.
>
> This time, the guy had to check with the technical support people and came
> back with a "we're only aware of the server going down this morning".
>
> He opened a ticket. If, within 48 hours, the problem has not been solved,
> I will be allowed to talk to a real support person. But not before.
>
> So, the morale of the story, when you call to report a problem, insit that
> the person log your call in your file, even if she refuses to help you
> with the rest. This way, the 48 hour timer starts at that time.
>
>
> I guess Rogers doesn't care about a critical server being down for
> multiple days.
>
>
>