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  1. #1
    johnbitar
    Guest
    Whats wrong with rogers and fido.
    1) Lack of Choice of Phones, stupid price for remarkably cheap phones.
    Unless you sign up for a plan for 3 long years.
    2) long distance rates are unbelievably high.
    3) can't upgrade a plan in the middle of the month, everything depends
    on your billing cycle.
    4) Mobile browsing is a very expensive
    5) Available mobile browsing plan but only on a Fido phone. So if you
    have a fancy phone, your out in the cold.
    6) People on the help desk are helpless. No authority to fix a
    problem. Just know how to tell you politely that you can't get what
    you want.
    7) overall experience leave customers frustrated and upset.

    Lack of decent phone carriers in Canada are keeping these folks alive.
    I would never invest in a company that exists because of lack of
    choice.

    Whats wrong with Rogers cable.
    Hd boxes don't work well. Many glitches. When you complain tell you
    that your box is probably defective. I have had 3 so far. The Time
    shifting is not even close to satellite providers.

    Also rogers cable internet isn't allowing bittorrent traffic and they
    no longer offer news groups.

    I really don't see a brite future for these people.



    See More: Whats wrong with rogers and fido.




  2. #2
    DevilsPGD
    Guest

    Re: Whats wrong with rogers and fido.

    In message
    <[email protected]m>
    johnbitar <[email protected]> wrote:

    >Whats wrong with rogers and fido.
    >1) Lack of Choice of Phones, stupid price for remarkably cheap phones.
    >Unless you sign up for a plan for 3 long years.


    Indeed. And with the early cancellation penalties having increased
    substantially as of late, the situation is even more dire.

    However, Rogers is good about discounts fairly early into your term if
    you're a profitable customer, I've gotten a new phone at the 3-year rate
    as early as 4 months into a 3 year term.

    >2) long distance rates are unbelievably high.


    Good cash cow. Buy a calling card.

    >3) can't upgrade a plan in the middle of the month, everything depends
    >on your billing cycle.


    Too many people changing rate plans and not understanding prorating. I
    worked at TELUS and you wouldn't believe the people that just don't get
    it.

    You explain the number of minutes and the amount they'll be charged.
    They say they understand. At the end of the month they call back and
    wonder why they didn't get the full larger "bucket" of minutes for the
    whole month.

    >4) Mobile browsing is a very expensive


    Coming down, but sadly, yes.

    >6) People on the help desk are helpless. No authority to fix a
    >problem. Just know how to tell you politely that you can't get what
    >you want.


    I can't say I've bumped into this, but I am the calm and patient type.



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