I will never buy from Motorola again...

On Wed, 14 Jan 2004 10:58:36 -0800, Evan Platt
<[email protected]> wrote:

>Called again this morning - No priority one request has been filled
>out. No surprise. I think now 5 or 6 priority one requests have not
>been filled out. Initially spoke with Kelly - ID 2246. First thing
>they ask for is a phone number 'in case we get disconnected'. Well,
>while waiting on hold for her to track down a supervisor, - whadda ya
>know - <CLICK>. No call back after 10 minutes. Now back on the phone
>with them, 30 minutes later, STILL no call back from Kelly.
>To e-mail me, remove theobvious from my e-mail address.

Hah. The holdup now is they can't find the second proof of purchase
that was sent in with the phone. They admit they lost it.

Ummm.. Ok, so you're just now telling me this after how many "I'll put
in a priority one request" and how many weeks?
To e-mail me, remove theobvious from my e-mail address.

---

› See More: I will never buy from Motorola again...

On Wed, 14 Jan 2004 10:58:36 -0800, Evan Platt
<[email protected]> wrote:

>Called again this morning - No priority one request has been filled
>out. No surprise. I think now 5 or 6 priority one requests have not
>been filled out. Initially spoke with Kelly - ID 2246. First thing
>they ask for is a phone number 'in case we get disconnected'. Well,
>while waiting on hold for her to track down a supervisor, - whadda ya
>know - <CLICK>. No call back after 10 minutes. Now back on the phone
>with them, 30 minutes later, STILL no call back from Kelly.
>To e-mail me, remove theobvious from my e-mail address.

Hah. The holdup now is they can't find the second proof of purchase
that was sent in with the phone. They admit they lost it.

Ummm.. Ok, so you're just now telling me this after how many "I'll put
in a priority one request" and how many weeks?
To e-mail me, remove theobvious from my e-mail address.

On Wed, 14 Jan 2004 11:50:26 -0800, Evan Platt
<[email protected]> wrote:

>Hah. The holdup now is they can't find the second proof of purchase
>that was sent in with the phone. They admit they lost it.
>
>Ummm.. Ok, so you're just now telling me this after how many "I'll put
>in a priority one request" and how many weeks?
>To e-mail me, remove theobvious from my e-mail address.

This is a joke. I'm on the phone now to confirm they have the reciept.
Speaking with a Marie, she's shocked that I was asked to fax in the
reciept, and that it's been going on for over a month. She's been the
nicest of anyone I've spoken with so far, however she admits she can
only do so much. She did ANOTHER Priority 1 request.

A quick lookup on the Better Business Bureau website shows a name and
e-mail address and phone number for Motorola, along with a principal
name. I'm going to fire off a e-mail. I think I can guess the e-mail
address for the principal.

To e-mail me, remove theobvious from my e-mail address.

On Wed, 14 Jan 2004 11:50:26 -0800, Evan Platt
<[email protected]> wrote:

>Hah. The holdup now is they can't find the second proof of purchase
>that was sent in with the phone. They admit they lost it.
>
>Ummm.. Ok, so you're just now telling me this after how many "I'll put
>in a priority one request" and how many weeks?
>To e-mail me, remove theobvious from my e-mail address.

This is a joke. I'm on the phone now to confirm they have the reciept.
Speaking with a Marie, she's shocked that I was asked to fax in the
reciept, and that it's been going on for over a month. She's been the
nicest of anyone I've spoken with so far, however she admits she can
only do so much. She did ANOTHER Priority 1 request.

A quick lookup on the Better Business Bureau website shows a name and
e-mail address and phone number for Motorola, along with a principal
name. I'm going to fire off a e-mail. I think I can guess the e-mail
address for the principal.

To e-mail me, remove theobvious from my e-mail address.

Evan,
I just got caught up with your SAGA. Sorry, sounds like my deal, multiplied
by let us say, 10-15 times worse. Well, when u get it back, depending on
what your looking to do, you should be happy. I just did, although a simple
task, a Dial Up with the BT this weekend on my 270c, and it went off without
a hitch. Even though once you've played with BT and seen what it does, that
word "COOL" resounds in the back of your head everytime you do something
with it. I still dont see what the latency on user adoption of BlueTooth is.
The technology is just plain fantatstic. And being that this 270c is all we
got for now with Verizon, its better then nothin. (Sounds like Verizon is
finally listening, but until something hits a shelf I wont touch that
subject, I believe the term is VaporWare) I wish u luck, keep us posted.
Also, in case you lost it, the Firmware # I got when mine was returned 2
months ago is 2203.01.35 if you can make sure you at least have that in it.
If it issomething distinctly different then you may have a Verizon firmware
and you know u wanna head that off in advance.
Ron

--
Please Visit Our WebSite WIRELESS WORLD-News and Views located at
http://wirelessway.blogspot.com If it's Wireless, we cover it!!

"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 13 Jan 2004 19:33:59 -0800, "dirty rat 753"
> <[email protected]> wrote:
>
> >You have a Verizon Store nearby? Maybe you need to make a friend near a
> >Verizon retail store that can do firmware updates
>
> I've called every Verizon store for 40 miles. Literally. They don't
> touch the 270c. The one that did have the cable and the firmware kept
> getting timeouts. They were afraid to keep trying for fear of frying
> the phone. This was a store on the outskirts of the 40 mile range.
> To e-mail me, remove theobvious from my e-mail address.

Evan,
I just got caught up with your SAGA. Sorry, sounds like my deal, multiplied
by let us say, 10-15 times worse. Well, when u get it back, depending on
what your looking to do, you should be happy. I just did, although a simple
task, a Dial Up with the BT this weekend on my 270c, and it went off without
a hitch. Even though once you've played with BT and seen what it does, that
word "COOL" resounds in the back of your head everytime you do something
with it. I still dont see what the latency on user adoption of BlueTooth is.
The technology is just plain fantatstic. And being that this 270c is all we
got for now with Verizon, its better then nothin. (Sounds like Verizon is
finally listening, but until something hits a shelf I wont touch that
subject, I believe the term is VaporWare) I wish u luck, keep us posted.
Also, in case you lost it, the Firmware # I got when mine was returned 2
months ago is 2203.01.35 if you can make sure you at least have that in it.
If it issomething distinctly different then you may have a Verizon firmware
and you know u wanna head that off in advance.
Ron

--
Please Visit Our WebSite WIRELESS WORLD-News and Views located at
http://wirelessway.blogspot.com If it's Wireless, we cover it!!

"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 13 Jan 2004 19:33:59 -0800, "dirty rat 753"
> <[email protected]> wrote:
>
> >You have a Verizon Store nearby? Maybe you need to make a friend near a
> >Verizon retail store that can do firmware updates
>
> I've called every Verizon store for 40 miles. Literally. They don't
> touch the 270c. The one that did have the cable and the firmware kept
> getting timeouts. They were afraid to keep trying for fear of frying
> the phone. This was a store on the outskirts of the 40 mile range.
> To e-mail me, remove theobvious from my e-mail address.

BTW, the call center is located in Costa Rica -- I asked yesterday while
trying to get some satisfaction on an accessory order. It has been more
than a week and in stock items have not been shipped. Each day it's "They
are waiting to be shipped out today" -- well, I've heard that since Friday,
and they still have not shipped the order!!! How can a call center in Costa
Rica be effective for shipping and/or service that's done in the US
(especially when they can't pick up a phone and call the location where the
work is supposedly being done...)?!?

"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
>
> And unfortuantely, their customer service has been outsourced to
> somewhere obviously south american. Very heavy accent each time.
>

BTW, the call center is located in Costa Rica -- I asked yesterday while
trying to get some satisfaction on an accessory order. It has been more
than a week and in stock items have not been shipped. Each day it's "They
are waiting to be shipped out today" -- well, I've heard that since Friday,
and they still have not shipped the order!!! How can a call center in Costa
Rica be effective for shipping and/or service that's done in the US
(especially when they can't pick up a phone and call the location where the
work is supposedly being done...)?!?

"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
>
> And unfortuantely, their customer service has been outsourced to
> somewhere obviously south american. Very heavy accent each time.
>

On Wed, 14 Jan 2004 10:38:17 -0800, Evan Platt
<[email protected]> wrote:

>I've called every Verizon store for 40 miles. Literally. They don't
>touch the 270c. The one that did have the cable and the firmware kept
>getting timeouts. They were afraid to keep trying for fear of frying
>the phone. This was a store on the outskirts of the 40 mile range.
>To e-mail me, remove theobvious from my e-mail address.

e-mailed the Contact listed at the Better Business Bureau's website -
and recieved a e-mail apparently (my e-mails been acting up so I
called to follow up). My phone is being shipped today, I'll get it
tomorow.

Assuming that's the case (I doubt they'd lie at this point) - I'll be
a happy camper.

Evan
To e-mail me, remove theobvious from my e-mail address.

On Wed, 14 Jan 2004 10:38:17 -0800, Evan Platt
<[email protected]> wrote:

>I've called every Verizon store for 40 miles. Literally. They don't
>touch the 270c. The one that did have the cable and the firmware kept
>getting timeouts. They were afraid to keep trying for fear of frying
>the phone. This was a store on the outskirts of the 40 mile range.
>To e-mail me, remove theobvious from my e-mail address.

e-mailed the Contact listed at the Better Business Bureau's website -
and recieved a e-mail apparently (my e-mails been acting up so I
called to follow up). My phone is being shipped today, I'll get it
tomorow.

Assuming that's the case (I doubt they'd lie at this point) - I'll be
a happy camper.

Evan
To e-mail me, remove theobvious from my e-mail address.

Got here since my daughters NEW (62 days) Motorola T730 commited
suicide. Wanted to see if other Motorola phones were from the same batch.
After reading a few of these posts, I'm a little scared of the ramifications
of sending her phone to Motorola through Radio Shack. Phone just up and
stopped working. Still gets and receives calls but display is gone.
Just friggin blue with no Address book, Contacts, etc.etc. Brought it to
Radio Shack on a Monday. Said they would send it right out. Right out
evidently means wait until a bunch of other no friggin good phones come back
and bundle them up and send them off. I understand the costs of shipping one
phone but don't tell me it's going right out!
Of course everyone that we've talked to so far says it's because if
was probably dropped. Not this phone. She guards this one with her life
because I made her pay for this one and her phone plan. Yes, she managed to
take an old Kyocera swimming in the toilet once but this phone is well
guarded all the time now since it's her dime.
62 days! Whatever happened to reliability? I don't care if
something is two months old or two years old, if it's built well it will
hold up through NORMAL use.
I'm dying to see A) how long this is going to take ( told 10 days),
B) how much this is going to cost. One would think a $349 phone (without the
plan) would have more than a 11 minute full coverage warranty.
Nobody asked, just my opinion.

Got here since my daughters NEW (62 days) Motorola T730 commited
suicide. Wanted to see if other Motorola phones were from the same batch.
After reading a few of these posts, I'm a little scared of the ramifications
of sending her phone to Motorola through Radio Shack. Phone just up and
stopped working. Still gets and receives calls but display is gone.
Just friggin blue with no Address book, Contacts, etc.etc. Brought it to
Radio Shack on a Monday. Said they would send it right out. Right out
evidently means wait until a bunch of other no friggin good phones come back
and bundle them up and send them off. I understand the costs of shipping one
phone but don't tell me it's going right out!
Of course everyone that we've talked to so far says it's because if
was probably dropped. Not this phone. She guards this one with her life
because I made her pay for this one and her phone plan. Yes, she managed to
take an old Kyocera swimming in the toilet once but this phone is well
guarded all the time now since it's her dime.
62 days! Whatever happened to reliability? I don't care if
something is two months old or two years old, if it's built well it will
hold up through NORMAL use.
I'm dying to see A) how long this is going to take ( told 10 days),
B) how much this is going to cost. One would think a $349 phone (without the
plan) would have more than a 11 minute full coverage warranty.
Nobody asked, just my opinion.

On Wed, 14 Jan 2004 20:23:08 -0500, "The SPAM HATER"
<[email protected]> wrote:

>Evan,
>I just got caught up with your SAGA. Sorry, sounds like my deal, multiplied
>by let us say, 10-15 times worse. Well, when u get it back, depending on
>what your looking to do, you should be happy. I just did, although a simple
>task, a Dial Up with the BT this weekend on my 270c, and it went off without
>a hitch. Even though once you've played with BT and seen what it does, that
>word "COOL" resounds in the back of your head everytime you do something
>with it. I still dont see what the latency on user adoption of BlueTooth is.
>The technology is just plain fantatstic. And being that this 270c is all we
>got for now with Verizon, its better then nothin. (Sounds like Verizon is
>finally listening, but until something hits a shelf I wont touch that
>subject, I believe the term is VaporWare) I wish u luck, keep us posted.
>Also, in case you lost it, the Firmware # I got when mine was returned 2
>months ago is 2203.01.35 if you can make sure you at least have that in it.
>If it issomething distinctly different then you may have a Verizon firmware
>and you know u wanna head that off in advance.

Got my phone today. 2203.01.35.

MP3 Ready?

What's that? I had a ANTIQUE firmware... no games, and now mp3 ready?

Thanks.

Evan
To e-mail me, remove theobvious from my e-mail address.

On Wed, 14 Jan 2004 20:23:08 -0500, "The SPAM HATER"
<[email protected]> wrote:

>Evan,
>I just got caught up with your SAGA. Sorry, sounds like my deal, multiplied
>by let us say, 10-15 times worse. Well, when u get it back, depending on
>what your looking to do, you should be happy. I just did, although a simple
>task, a Dial Up with the BT this weekend on my 270c, and it went off without
>a hitch. Even though once you've played with BT and seen what it does, that
>word "COOL" resounds in the back of your head everytime you do something
>with it. I still dont see what the latency on user adoption of BlueTooth is.
>The technology is just plain fantatstic. And being that this 270c is all we
>got for now with Verizon, its better then nothin. (Sounds like Verizon is
>finally listening, but until something hits a shelf I wont touch that
>subject, I believe the term is VaporWare) I wish u luck, keep us posted.
>Also, in case you lost it, the Firmware # I got when mine was returned 2
>months ago is 2203.01.35 if you can make sure you at least have that in it.
>If it issomething distinctly different then you may have a Verizon firmware
>and you know u wanna head that off in advance.

Got my phone today. 2203.01.35.

MP3 Ready?

What's that? I had a ANTIQUE firmware... no games, and now mp3 ready?

Thanks.

Evan
To e-mail me, remove theobvious from my e-mail address.

Firmware upgraded for bluetooth? I have a Motorola 270c. I just recently
purchased the bluetooth module from Motorola. No Firmware upgrade done.
Works fine. Maybe I'm missing something here. This however doesn't excuse
the runaround you are getting from Motorola.
"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
> December 1: I send my phone in for repair - A motorola 270c - to have
> the firmware upgraded for bluetooth.
> My bad - I neglect to send the Proof of purchase. I call the next day
> after having shipped it, to confirm what to do. They say fax it in
> with a note. I fax it in with a detailed note - I left this out,
> here's the ESN, yada yada yada. Wait until about 2 days after they
> rec'd it (confirmed via fedex). I also confirm that they rec'd the
> fax. Yes. Call about a week later, they're just about to hand it to a
> tech. Just confirming everything's honky dory. Call a few days later
> (December 12), they said it's done and been shipped out. GREAT!
>
> December 15th - recieve phone back 'unrepaired - no proof of warranty
> enclosed'. Boy, was I fuming. It included a pre-paid shipping slip, so
> I sent it back the 16th, they got it the 17th. I've called about every
> 3-4 days - they STILL have it. I've been told now by 5 people that an
> escalation request has been submitted, and the tech has been e-mailed,
> however each person tells me that they are the first to do this, that
> there's no notes in the account that this was ever done, etc. They
> also claim there's no way they can telephone the tech or even the tech
> department - they have to use e-mail (uhh ok, no phones there? Is this
> a sweatshop?). Over the past 2 weeks, every time I call I'm told 'call
> back in 2 days'. Every 2 days, I get 'Oh, no, no no escalation has
> been done yet! And each time, I have to go over once again, that the
> phone has been out of my hands since December 1- each time they say
> 'Well, we just receieved it December 17th!'
>
> So while I was on hold with customer care, I filled out a web comment
> on Motorola's web site. I documented my experience, etc.
>
> Their reply: "Please call customer care at 1-800-..."
>
> I slowly banged my head against the wall numerous times.
>
> And unfortuantely, their customer service has been outsourced to
> somewhere obviously south american. Very heavy accent each time.
>
> What's funny is a coworker sent his Kyocera phone in for repair
> December 22nd - and got it back Jan 8.
> To e-mail me, remove theobvious from my e-mail address.