Where to get warranty repair of V60

I have a V60 - formerly on Verizon, now US Cellular, less then a year old,
with a defective headset jack. Where can I bring/send (preferably in the
Chicago area) it to be repaired under Motorola's warranty?

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› See More: Where to get warranty repair of V60

Here is a copy of a post I put up recently with info on how to send a phone
to Motorola National Warranty Service Center for a warranty repair. While
not a drop off in Chicago, it is one way to get it done.

1.First off is make sure that you provide a clean and legible copy of proof
of purchase.
2.Make sure that the phones ESN or IMEI number is posted on all enclosed
correspondence as well as in plain sight on the shipping box. (The phone is
received and tracked through the IMEI/ ESN. ( FYI, 800 MHz AMPS phones have
ESNs where PCS1900 and GSM phones have IMEI numbers )
3. Be EXTREMELY specific in your documentation of what the phones
,malfunctions are. You cannot give them too much info to help diagnose the
problem.
4. Make sure that you give them complete access to you for contact. Home and
Work numbers and return shipping address.
5. Make sure you use a shipping carrier that will generate a Tracking number
and proof of arrival. The amount of phones that "We have not received yet",
is a very big problem,.You want to be able to prove that Motorola received
the phone at what location and signed for by who.
6. Plan on not having the phone for 2-3 weeks. That has been the norm for
the last 3 phones documented on here.

The contact number for Motorola is 1-800-331-6456
The phone will be shipped to:
Motorola National Service Center
Door 40
5555 North Beach Street
Ft Worth TEX
76137

Make sure phone is well packaged and do not send batteries (unless a power
issue), cases and headsets etc, no accessories.

--
Visit Wireless World - News and Views for a daily look at the world of
wireless technology. Register for our weekly contest giveaways!!!
http://wirelessway.blogspot.com and http://palmplace.blogspot.com for your
latest Palm PDA News.








"NoMoHoe" <[email protected]> wrote in message
news:[email protected]...
> I have a V60 - formerly on Verizon, now US Cellular, less then a year old,
> with a defective headset jack. Where can I bring/send (preferably in the
> Chicago area) it to be repaired under Motorola's warranty?
>
>

Here is a copy of a post I put up recently with info on how to send a phone
to Motorola National Warranty Service Center for a warranty repair. While
not a drop off in Chicago, it is one way to get it done.

1.First off is make sure that you provide a clean and legible copy of proof
of purchase.
2.Make sure that the phones ESN or IMEI number is posted on all enclosed
correspondence as well as in plain sight on the shipping box. (The phone is
received and tracked through the IMEI/ ESN. ( FYI, 800 MHz AMPS phones have
ESNs where PCS1900 and GSM phones have IMEI numbers )
3. Be EXTREMELY specific in your documentation of what the phones
,malfunctions are. You cannot give them too much info to help diagnose the
problem.
4. Make sure that you give them complete access to you for contact. Home and
Work numbers and return shipping address.
5. Make sure you use a shipping carrier that will generate a Tracking number
and proof of arrival. The amount of phones that "We have not received yet",
is a very big problem,.You want to be able to prove that Motorola received
the phone at what location and signed for by who.
6. Plan on not having the phone for 2-3 weeks. That has been the norm for
the last 3 phones documented on here.

The contact number for Motorola is 1-800-331-6456
The phone will be shipped to:
Motorola National Service Center
Door 40
5555 North Beach Street
Ft Worth TEX
76137

Make sure phone is well packaged and do not send batteries (unless a power
issue), cases and headsets etc, no accessories.

--
Visit Wireless World - News and Views for a daily look at the world of
wireless technology. Register for our weekly contest giveaways!!!
http://wirelessway.blogspot.com and http://palmplace.blogspot.com for your
latest Palm PDA News.








"NoMoHoe" <[email protected]> wrote in message
news:[email protected]...
> I have a V60 - formerly on Verizon, now US Cellular, less then a year old,
> with a defective headset jack. Where can I bring/send (preferably in the
> Chicago area) it to be repaired under Motorola's warranty?
>
>