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  1. #1
    SA
    Guest
    I have downloaded v1.23 and v2.16 from www.motclub.com as advised (thank you
    BruceR), but when I try to install v1.23 I get an Unhandled Exception, as
    follows:

    Description: DLL function call crashed: PbkInstall._GetBookNames
    Setup will now terminate

    I am running Windows XP Professional and have Outlook 2003 (suspicious that
    this is where the problem is).

    Any help appreciated.





    See More: Help Installing Motorola Mobile Phone Tools, please




  2. #2
    SA
    Guest

    Re: Help Installing Motorola Mobile Phone Tools, please

    "SA" <[email protected]> wrote in message
    news:[email protected]
    > I am running Windows XP Professional and have Outlook 2003 (suspicious

    that
    > this is where the problem is).



    Okay, seems I have the first stage cracked. A search in the groups shows
    that there is a problem of sorts between the tools and Outlook 2003.

    To get round it, install v1.23 upto the point where you get the error (don't
    close the error). Switch to Task Manager, select "setup.exe" and End the
    Task. Now install v2.16, which shouldn't complain about the previous version
    stuff as it does before.

    Onto the next problem ... the list of phones doesn't include the v525 ?
    (I've tried the v500 on the assumption that it means it's the v5 series) ...
    set my phone to "Find Me" and attempt the discovery with the installation
    only to be told that "No Devices Discovered".

    I know that the phone can be discovered because I have had the software that
    came with the Bluetooth dongle detect and connect to my phone. I've tried
    the above with the phone paired and with it unpaired, but it doesn't seem to
    make any difference?

    Again, any advice...





  3. #3
    SA
    Guest

    Re: Help Installing Motorola Mobile Phone Tools, please

    "SA" <[email protected]> wrote in message
    news:[email protected]
    > I am running Windows XP Professional and have Outlook 2003 (suspicious

    that
    > this is where the problem is).



    Okay, seems I have the first stage cracked. A search in the groups shows
    that there is a problem of sorts between the tools and Outlook 2003.

    To get round it, install v1.23 upto the point where you get the error (don't
    close the error). Switch to Task Manager, select "setup.exe" and End the
    Task. Now install v2.16, which shouldn't complain about the previous version
    stuff as it does before.

    Onto the next problem ... the list of phones doesn't include the v525 ?
    (I've tried the v500 on the assumption that it means it's the v5 series) ...
    set my phone to "Find Me" and attempt the discovery with the installation
    only to be told that "No Devices Discovered".

    I know that the phone can be discovered because I have had the software that
    came with the Bluetooth dongle detect and connect to my phone. I've tried
    the above with the phone paired and with it unpaired, but it doesn't seem to
    make any difference?

    Again, any advice...





  4. #4
    SA
    Guest

    Re: Help Installing Motorola Mobile Phone Tools, please

    Success!

    It's working okay now.

    Unpair the mobile from the Bluetooth.

    Delete connection history from the phone

    Reboot the phone

    Start the installation again

    It works just fine.






  5. #5
    SA
    Guest

    Re: Help Installing Motorola Mobile Phone Tools, please

    Success!

    It's working okay now.

    Unpair the mobile from the Bluetooth.

    Delete connection history from the phone

    Reboot the phone

    Start the installation again

    It works just fine.






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