V60s Major Ring Problem

Mine does exactly the same thing. No ring until I reboot. I noticed that
this usually happens after I take it off the charger. I have to turn the
phone on and off and back on again so I can receive calls.
I have not had the software upgrade to comment if that resolves my no ring
issue. Also sometimes when I turn my phone on I am not prompted to enter my
password to unlock the phone. The phone is set correctl to prompt for a
passwor to unlock the phone when I turn it on. When that happens again the
phone does not ring.
"FPP" <[email protected]> wrote in message
news:[email protected]...
> The ringing problem with my 3 v60s phones continues.
>
> As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a
> new software upgrade. The upgrade was done yesterday... and today, the
> phones are, once again, not ringing.
>
> For those not familiar with this problem, it goes something like this:
>
> 1) Someone calls my cell. They hear it ringing. (It does not go
> directly to voicemail.)
>
> 2) The call comes to my cell... BUT, the phone:
> a) does not ring (or vibrate).
> b) shows NOTHING on the outer display
> c) is recorded in my Recent Calls log as having come in.
>
> 3)This will go on until I notice that I'm not getting ANY calls, or
> someone calls me on a landline to ask me why the hell I don't answer my
> friggin' phone, or I reboot the phone.
>
> If you're thinking about buying a v60s... you might want to think again.
>
> If you own a v60s, you might want to check this out... and maybe reboot
> you phone at least once a day.
>
> Me... I've had these 3 for 2 months now, and I'm going to try to get rid
> of them.
>
> Fred
>
> --
> "Never judge a man till you've walked a mile in his shoes,
> because by then, you're a mile away, you've got his shoes,
> and you can say whatever the hell you want."

---

› See More: V60s Major Ring Problem

Mine does exactly the same thing. No ring until I reboot. I noticed that
this usually happens after I take it off the charger. I have to turn the
phone on and off and back on again so I can receive calls.
I have not had the software upgrade to comment if that resolves my no ring
issue. Also sometimes when I turn my phone on I am not prompted to enter my
password to unlock the phone. The phone is set correctl to prompt for a
passwor to unlock the phone when I turn it on. When that happens again the
phone does not ring.
"FPP" <[email protected]> wrote in message
news:[email protected]...
> The ringing problem with my 3 v60s phones continues.
>
> As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a
> new software upgrade. The upgrade was done yesterday... and today, the
> phones are, once again, not ringing.
>
> For those not familiar with this problem, it goes something like this:
>
> 1) Someone calls my cell. They hear it ringing. (It does not go
> directly to voicemail.)
>
> 2) The call comes to my cell... BUT, the phone:
> a) does not ring (or vibrate).
> b) shows NOTHING on the outer display
> c) is recorded in my Recent Calls log as having come in.
>
> 3)This will go on until I notice that I'm not getting ANY calls, or
> someone calls me on a landline to ask me why the hell I don't answer my
> friggin' phone, or I reboot the phone.
>
> If you're thinking about buying a v60s... you might want to think again.
>
> If you own a v60s, you might want to check this out... and maybe reboot
> you phone at least once a day.
>
> Me... I've had these 3 for 2 months now, and I'm going to try to get rid
> of them.
>
> Fred
>
> --
> "Never judge a man till you've walked a mile in his shoes,
> because by then, you're a mile away, you've got his shoes,
> and you can say whatever the hell you want."

Are you experiencing the new problem on all three of your phones? Did you
have all three flashed to the .03 firmware? Is it possible that there is a
hardware problem that occurred on your phone and my phone in addition to the
firmware issue? Just a thought...

"FPP" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "tgw" </dev/[email protected]> wrote:
>
> > Fred--
> >
> > I also have three of the V60s phones in the family.
> >
> > What version of the software do you now have? I had the exact same
thing
> > happen after having the 8610_02.0F.03 firmware "upgrade" flashed to my
phone
> > when the new firmware was first available at the end of March. I was on
> > business northwest of Los Angeles at the time, and calls kept going to
> > voicemail with no indication of ringing or missed calls. As a test, I
> > called from a landline to my cell phone, and there was absolutely no
> > indication of an incoming call -- no ringer, no caller ID indication
> > (neither internal nor external display), and no missed call indication.
But
> > exactly as you describe, the caller ID info could be located in the
recent
> > calls list.
> >
> > The local VZW replaced the flashed phone with one that had the original
> > 8610_02.0F.02 software so that they could have the phone for
troubleshooting
> > by VZW and Motorola -- they said that this had NEVER happened through
all of
> > their testing of the new firmware, which had been specifically released
to
> > address the known keypad volume/ringer issue. I now have all of my key
> > volume settings set to a minimum of one, and I have not had an issue
> > since -- all things considered it is a great phone.
> >
>
> Bingo! This is exactly what I'm experiencing.
>
> My software version WAS the .02 version - and this is what I was having
> the problem with. I just upgraded to .03, and the problem hasn't gone
> away.
>
> As far as key volume goes, I *always* had mine set to at least 1, since
> I knew about the ringer problem when it was set to 0 in any mode - so
> that's not a fix for me.
>
> The problem here is that just because the phone is working now, doesn't
> mean it will be working 10 days from now, or 10 minutes from now.
>
> I'm planning on exchanging my 3 phones for 3 new v60s's - and see if the
> problem persists. If I have even *one* incidence with the new phones
> I'm going to push for changing my all my phones - or cancel my account.
>
> I'm hoping Verizon would prefer to keep a paying customer, rather than
> lose one - especially one who is going to stick them with the bill :-)
> I don't plan on paying any early termination fees for something that
> they just won't (not CAN'T) fix.
>
> Fred
>
> --
> "Light moves faster than sound. That's why some
> folks appear bright until you hear them speak..."

Are you experiencing the new problem on all three of your phones? Did you
have all three flashed to the .03 firmware? Is it possible that there is a
hardware problem that occurred on your phone and my phone in addition to the
firmware issue? Just a thought...

"FPP" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "tgw" </dev/[email protected]> wrote:
>
> > Fred--
> >
> > I also have three of the V60s phones in the family.
> >
> > What version of the software do you now have? I had the exact same
thing
> > happen after having the 8610_02.0F.03 firmware "upgrade" flashed to my
phone
> > when the new firmware was first available at the end of March. I was on
> > business northwest of Los Angeles at the time, and calls kept going to
> > voicemail with no indication of ringing or missed calls. As a test, I
> > called from a landline to my cell phone, and there was absolutely no
> > indication of an incoming call -- no ringer, no caller ID indication
> > (neither internal nor external display), and no missed call indication.
But
> > exactly as you describe, the caller ID info could be located in the
recent
> > calls list.
> >
> > The local VZW replaced the flashed phone with one that had the original
> > 8610_02.0F.02 software so that they could have the phone for
troubleshooting
> > by VZW and Motorola -- they said that this had NEVER happened through
all of
> > their testing of the new firmware, which had been specifically released
to
> > address the known keypad volume/ringer issue. I now have all of my key
> > volume settings set to a minimum of one, and I have not had an issue
> > since -- all things considered it is a great phone.
> >
>
> Bingo! This is exactly what I'm experiencing.
>
> My software version WAS the .02 version - and this is what I was having
> the problem with. I just upgraded to .03, and the problem hasn't gone
> away.
>
> As far as key volume goes, I *always* had mine set to at least 1, since
> I knew about the ringer problem when it was set to 0 in any mode - so
> that's not a fix for me.
>
> The problem here is that just because the phone is working now, doesn't
> mean it will be working 10 days from now, or 10 minutes from now.
>
> I'm planning on exchanging my 3 phones for 3 new v60s's - and see if the
> problem persists. If I have even *one* incidence with the new phones
> I'm going to push for changing my all my phones - or cancel my account.
>
> I'm hoping Verizon would prefer to keep a paying customer, rather than
> lose one - especially one who is going to stick them with the bill :-)
> I don't plan on paying any early termination fees for something that
> they just won't (not CAN'T) fix.
>
> Fred
>
> --
> "Light moves faster than sound. That's why some
> folks appear bright until you hear them speak..."

In article <[email protected]>,
"news.nj.comcast.giganews.com" <[email protected]> wrote:

> Mine does exactly the same thing. No ring until I reboot. I noticed that
> this usually happens after I take it off the charger. I have to turn the
> phone on and off and back on again so I can receive calls.
> I have not had the software upgrade to comment if that resolves my no ring
> issue. Also sometimes when I turn my phone on I am not prompted to enter my
> password to unlock the phone. The phone is set correctl to prompt for a
> passwor to unlock the phone when I turn it on. When that happens again the
> phone does not ring.

Damn! Now that you mention it, the last time this happened to me my
phone was *on* the charger. (And my phone is a Motorola charger.)

And (again) now that you mention it... I've seen the same thing happen
with the lock code. I didn't think anything of it, but you've got me
wondering now.

Maybe this will mean something to the tech support guys. I'm due to
call them back the next time this happens to my phone.

Thanks.

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."

In article <[email protected]>,
"news.nj.comcast.giganews.com" <[email protected]> wrote:

> Mine does exactly the same thing. No ring until I reboot. I noticed that
> this usually happens after I take it off the charger. I have to turn the
> phone on and off and back on again so I can receive calls.
> I have not had the software upgrade to comment if that resolves my no ring
> issue. Also sometimes when I turn my phone on I am not prompted to enter my
> password to unlock the phone. The phone is set correctl to prompt for a
> passwor to unlock the phone when I turn it on. When that happens again the
> phone does not ring.

Damn! Now that you mention it, the last time this happened to me my
phone was *on* the charger. (And my phone is a Motorola charger.)

And (again) now that you mention it... I've seen the same thing happen
with the lock code. I didn't think anything of it, but you've got me
wondering now.

Maybe this will mean something to the tech support guys. I'm due to
call them back the next time this happens to my phone.

Thanks.

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."

In article <[email protected]>,
"tgw" </dev/[email protected]> wrote:

> Are you experiencing the new problem on all three of your phones? Did you
> have all three flashed to the .03 firmware? Is it possible that there is a
> hardware problem that occurred on your phone and my phone in addition to the
> firmware issue? Just a thought...
>
I experienced the NO RING thing on all 3 of my phones before the upgrade.

So far, I've only experienced the problem with my phone. The other 2
haven't done it - yet. But it's only been 3 days now.

I'm giving it some time. Initially, I didn't notice any problem with
the phones for about 3 weeks.

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."

In article <[email protected]>,
"tgw" </dev/[email protected]> wrote:

> Are you experiencing the new problem on all three of your phones? Did you
> have all three flashed to the .03 firmware? Is it possible that there is a
> hardware problem that occurred on your phone and my phone in addition to the
> firmware issue? Just a thought...
>
I experienced the NO RING thing on all 3 of my phones before the upgrade.

So far, I've only experienced the problem with my phone. The other 2
haven't done it - yet. But it's only been 3 days now.

I'm giving it some time. Initially, I didn't notice any problem with
the phones for about 3 weeks.

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."

In article <[email protected]>,
[email protected] (Eric) wrote:

> [email protected] (FPP) wrote:
> > Yeah. Right. And maybe when I go to a
> > restaurant, I should cook my own food...
>
> Sorry, I don't have anything to offer this thread, but I thought the
> comment above was LOLOLOL.
>
> Eric

:-)

Thankfully, I'm getting some decent feedback over on a Verizon group.

Apparently there *are* others out there who are experiencing similar
issues, and we're narrowing things down a bit.

With any luck we may be able to get enough clues together so that a tech
support guy can make some sense of this.

Fred

--
"Computers are like Old Testaments Gods. Lots of rules and no mercy."

In article <[email protected]>,
[email protected] (Eric) wrote:

> [email protected] (FPP) wrote:
> > Yeah. Right. And maybe when I go to a
> > restaurant, I should cook my own food...
>
> Sorry, I don't have anything to offer this thread, but I thought the
> comment above was LOLOLOL.
>
> Eric

:-)

Thankfully, I'm getting some decent feedback over on a Verizon group.

Apparently there *are* others out there who are experiencing similar
issues, and we're narrowing things down a bit.

With any luck we may be able to get enough clues together so that a tech
support guy can make some sense of this.

Fred

--
"Computers are like Old Testaments Gods. Lots of rules and no mercy."

From my experience, the lock code issue and the ringer issue appear to be
unrelated.

"FPP" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "news.nj.comcast.giganews.com" <[email protected]> wrote:
>
> > Mine does exactly the same thing. No ring until I reboot. I noticed that
> > this usually happens after I take it off the charger. I have to turn the
> > phone on and off and back on again so I can receive calls.
> > I have not had the software upgrade to comment if that resolves my no
ring
> > issue. Also sometimes when I turn my phone on I am not prompted to enter
my
> > password to unlock the phone. The phone is set correctl to prompt for a
> > passwor to unlock the phone when I turn it on. When that happens again
the
> > phone does not ring.
>
> Damn! Now that you mention it, the last time this happened to me my
> phone was *on* the charger. (And my phone is a Motorola charger.)
>
> And (again) now that you mention it... I've seen the same thing happen
> with the lock code. I didn't think anything of it, but you've got me
> wondering now.
>
> Maybe this will mean something to the tech support guys. I'm due to
> call them back the next time this happens to my phone.
>
> Thanks.
>
> Fred
>
> --
> "Light moves faster than sound. That's why some
> folks appear bright until you hear them speak..."

From my experience, the lock code issue and the ringer issue appear to be
unrelated.

"FPP" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "news.nj.comcast.giganews.com" <[email protected]> wrote:
>
> > Mine does exactly the same thing. No ring until I reboot. I noticed that
> > this usually happens after I take it off the charger. I have to turn the
> > phone on and off and back on again so I can receive calls.
> > I have not had the software upgrade to comment if that resolves my no
ring
> > issue. Also sometimes when I turn my phone on I am not prompted to enter
my
> > password to unlock the phone. The phone is set correctl to prompt for a
> > passwor to unlock the phone when I turn it on. When that happens again
the
> > phone does not ring.
>
> Damn! Now that you mention it, the last time this happened to me my
> phone was *on* the charger. (And my phone is a Motorola charger.)
>
> And (again) now that you mention it... I've seen the same thing happen
> with the lock code. I didn't think anything of it, but you've got me
> wondering now.
>
> Maybe this will mean something to the tech support guys. I'm due to
> call them back the next time this happens to my phone.
>
> Thanks.
>
> Fred
>
> --
> "Light moves faster than sound. That's why some
> folks appear bright until you hear them speak..."

"FPP" <[email protected]> wrote in message
news:[email protected]...
> The ringing problem with my 3 v60s phones continues.
>
> As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a
> new software upgrade. The upgrade was done yesterday... and today, the
> phones are, once again, not ringing.

I notice that on my V60s, the ring settings don't stick. I set it to
vibe&ring but it changes back to "LOUD" whenever the charger is plugged in.
Later, when I unplug the charger, it will sometimes go back to vibe&ring,
sometimes it won't.

"FPP" <[email protected]> wrote in message
news:[email protected]...
> The ringing problem with my 3 v60s phones continues.
>
> As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a
> new software upgrade. The upgrade was done yesterday... and today, the
> phones are, once again, not ringing.

I notice that on my V60s, the ring settings don't stick. I set it to
vibe&ring but it changes back to "LOUD" whenever the charger is plugged in.
Later, when I unplug the charger, it will sometimes go back to vibe&ring,
sometimes it won't.

In article <Z%[email protected]>,
Steven M. Scharf <[email protected]> wrote:
>
>"FPP" <[email protected]> wrote in message
>news:[email protected]...
>> The ringing problem with my 3 v60s phones continues.
>>
>> As per Verizon and Motorola's advice, I brought in my 3 v60s's in for a
>> new software upgrade. The upgrade was done yesterday... and today, the
>> phones are, once again, not ringing.
>
>I notice that on my V60s, the ring settings don't stick. I set it to
>vibe&ring but it changes back to "LOUD" whenever the charger is plugged in.
>Later, when I unplug the charger, it will sometimes go back to vibe&ring,
>sometimes it won't.

I cannot speak to the V60s specifically, but for all of the Motorola
CDMA phones which I have had (SC725, StarTac7868, T720), they turn off
vibrate/switch to LOUD when plugged into the charger, and revert to
the previous setting when unplugged. The idea is that when the phone is
in the charger, it is not on your person, so vibrate won't be useful.
On the T720, when plugged into the charger, I can enable vibrate mode,
but when unplugged, it reverts to the setting it had before plugging
it in. If the V60s doesn't behave like this, I suspect something is
broken in the firmware.