mobile phone tools phonebook and calendar crashing

Everytime I click on the Phonebook, the application starts up and then quits
immediatly. When I click on the calendar, it comes up and then crashes. I
have tried version 2.21b and 3.11h and they both do the same thing. Has
anyone else seen this problem?

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› See More: mobile phone tools phonebook and calendar crashing

"kjl" <[email protected]> wrote in message
news:%[email protected]...
> Everytime I click on the Phonebook, the application starts up and then
> quits immediatly. When I click on the calendar, it comes up and then
> crashes. I have tried version 2.21b and 3.11h and they both do the same
> thing. Has anyone else seen this problem?

Which phone do you have? and what version of windows?

"kjl" <[email protected]> wrote in message
news:%[email protected]...
> Everytime I click on the Phonebook, the application starts up and then
> quits immediatly. When I click on the calendar, it comes up and then
> crashes. I have tried version 2.21b and 3.11h and they both do the same
> thing. Has anyone else seen this problem?

Which phone do you have? and what version of windows?

"AT" <[email protected]> wrote in message
news:[email protected]...
>
> "kjl" <[email protected]> wrote in message
> news:%[email protected]...
>> Everytime I click on the Phonebook, the application starts up and then
>> quits immediatly. When I click on the calendar, it comes up and then
>> crashes. I have tried version 2.21b and 3.11h and they both do the same
>> thing. Has anyone else seen this problem?
>
> Which phone do you have? and what version of windows? also, I forgot to
> ask. Are you trying this on a work pc or home pc?

"AT" <[email protected]> wrote in message
news:[email protected]...
>
> "kjl" <[email protected]> wrote in message
> news:%[email protected]...
>> Everytime I click on the Phonebook, the application starts up and then
>> quits immediatly. When I click on the calendar, it comes up and then
>> crashes. I have tried version 2.21b and 3.11h and they both do the same
>> thing. Has anyone else seen this problem?
>
> Which phone do you have? and what version of windows? also, I forgot to
> ask. Are you trying this on a work pc or home pc?

I am running Windows XP SP2. I am trying both V400 and V620 with the same
results.

I think the problem is that it is trying to do something with Outlook (I use
2003) which makes it crash. I was able to get it up finally by changing the
following registry keys.

[HKEY_LOCAL_MACHINE\SOFTWARE\BVRP Software\mobile
PhoneTools\PhoneBook\Settings]
"ExchangeServerActivated"=dword:00000000
"OutlookActivated"=dword:00000000
"OutlookExpressActivated"=dword:00000000
"PABActivated"=dword:00000000
"LotusNotesActivated"=dword:00000000
"StartUpFilePath"=""


"AT" <[email protected]> wrote in message
news:[email protected]...
>
> "kjl" <[email protected]> wrote in message
> news:%[email protected]...
>> Everytime I click on the Phonebook, the application starts up and then
>> quits immediatly. When I click on the calendar, it comes up and then
>> crashes. I have tried version 2.21b and 3.11h and they both do the same
>> thing. Has anyone else seen this problem?
>
> Which phone do you have? and what version of windows?
>
>

I am running Windows XP SP2. I am trying both V400 and V620 with the same
results.

I think the problem is that it is trying to do something with Outlook (I use
2003) which makes it crash. I was able to get it up finally by changing the
following registry keys.

[HKEY_LOCAL_MACHINE\SOFTWARE\BVRP Software\mobile
PhoneTools\PhoneBook\Settings]
"ExchangeServerActivated"=dword:00000000
"OutlookActivated"=dword:00000000
"OutlookExpressActivated"=dword:00000000
"PABActivated"=dword:00000000
"LotusNotesActivated"=dword:00000000
"StartUpFilePath"=""


"AT" <[email protected]> wrote in message
news:[email protected]...
>
> "kjl" <[email protected]> wrote in message
> news:%[email protected]...
>> Everytime I click on the Phonebook, the application starts up and then
>> quits immediatly. When I click on the calendar, it comes up and then
>> crashes. I have tried version 2.21b and 3.11h and they both do the same
>> thing. Has anyone else seen this problem?
>
> Which phone do you have? and what version of windows?
>
>

"kjl" <[email protected]> wrote in message news:<[email protected]>...
> I am running Windows XP SP2. I am trying both V400 and V620 with the same
> results.
>
> I think the problem is that it is trying to do something with Outlook (I use
> 2003) which makes it crash. I was able to get it up finally by changing the
> following registry keys.
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\BVRP Software\mobile
> PhoneTools\PhoneBook\Settings]
> "ExchangeServerActivated"=dword:00000000
> "OutlookActivated"=dword:00000000
> "OutlookExpressActivated"=dword:00000000
> "PABActivated"=dword:00000000
> "LotusNotesActivated"=dword:00000000
> "StartUpFilePath"=""
>
>
> "AT" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "kjl" <[email protected]> wrote in message
> > news:%[email protected]...
> >> Everytime I click on the Phonebook, the application starts up and then
> >> quits immediatly. When I click on the calendar, it comes up and then
> >> crashes. I have tried version 2.21b and 3.11h and they both do the same
> >> thing. Has anyone else seen this problem?
> >
> > Which phone do you have? and what version of windows?
> >
> >

I was having various issues with my version of PhoneTools. Many of
them were fixed after going to Setup -> Live Update. I am still
having an issue, though, where I can not select records from the
Calendar organizer and move them to the phone via the "Transfer the
events to the phone list" icon. If you have any ideas on that please
let me know. I am using 3.11h (08/27/2004) via Windows XP SP2.

Good luck...

[email protected] (Helper) wrote in message news:<[email protected]>...
> "kjl" <[email protected]> wrote in message news:<[email protected]>...
> > I am running Windows XP SP2. I am trying both V400 and V620 with the same
> > results.
> >
> > I think the problem is that it is trying to do something with Outlook (I use
> > 2003) which makes it crash. I was able to get it up finally by changing the
> > following registry keys.
> >
> > [HKEY_LOCAL_MACHINE\SOFTWARE\BVRP Software\mobile
> > PhoneTools\PhoneBook\Settings]
> > "ExchangeServerActivated"=dword:00000000
> > "OutlookActivated"=dword:00000000
> > "OutlookExpressActivated"=dword:00000000
> > "PABActivated"=dword:00000000
> > "LotusNotesActivated"=dword:00000000
> > "StartUpFilePath"=""
> >
> >
> > "AT" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > "kjl" <[email protected]> wrote in message
> > > news:%[email protected]...
> > >> Everytime I click on the Phonebook, the application starts up and then
> > >> quits immediatly. When I click on the calendar, it comes up and then
> > >> crashes. I have tried version 2.21b and 3.11h and they both do the same
> > >> thing. Has anyone else seen this problem?
> > >
> > > Which phone do you have? and what version of windows?
> > >
> > >
>
> I was having various issues with my version of PhoneTools. Many of
> them were fixed after going to Setup -> Live Update. I am still
> having an issue, though, where I can not select records from the
> Calendar organizer and move them to the phone via the "Transfer the
> events to the phone list" icon. If you have any ideas on that please
> let me know. I am using 3.11h (08/27/2004) via Windows XP SP2.
>
> Good luck...

FYI... figured out my problem... I have a V600 phone but the UI
thought I was something else. Added a new phone with the correct
model and everything is working well.

[email protected] (Helper) wrote in message news:<[email protected]>...
> "kjl" <[email protected]> wrote in message news:<[email protected]>...
> > I am running Windows XP SP2. I am trying both V400 and V620 with the same
> > results.
> >
> > I think the problem is that it is trying to do something with Outlook (I use
> > 2003) which makes it crash. I was able to get it up finally by changing the
> > following registry keys.
> >
> > [HKEY_LOCAL_MACHINE\SOFTWARE\BVRP Software\mobile
> > PhoneTools\PhoneBook\Settings]
> > "ExchangeServerActivated"=dword:00000000
> > "OutlookActivated"=dword:00000000
> > "OutlookExpressActivated"=dword:00000000
> > "PABActivated"=dword:00000000
> > "LotusNotesActivated"=dword:00000000
> > "StartUpFilePath"=""
> >
> >
> > "AT" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > "kjl" <[email protected]> wrote in message
> > > news:%[email protected]...
> > >> Everytime I click on the Phonebook, the application starts up and then
> > >> quits immediatly. When I click on the calendar, it comes up and then
> > >> crashes. I have tried version 2.21b and 3.11h and they both do the same
> > >> thing. Has anyone else seen this problem?
> > >
> > > Which phone do you have? and what version of windows?
> > >
> > >
>
> I was having various issues with my version of PhoneTools. Many of
> them were fixed after going to Setup -> Live Update. I am still
> having an issue, though, where I can not select records from the
> Calendar organizer and move them to the phone via the "Transfer the
> events to the phone list" icon. If you have any ideas on that please
> let me know. I am using 3.11h (08/27/2004) via Windows XP SP2.
>
> Good luck...

FYI... figured out my problem... I have a V600 phone but the UI
thought I was something else. Added a new phone with the correct
model and everything is working well.