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  1. #1
    gw
    Guest
    By experience can anyone here say what is the best way to exercise Moto
    warranty to fix an HS801?

    I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
    then light goes out. Left it on charger over night - 6 hours - anyway.

    Attempts to pair with V600 or even turn it on all fail. It was "charged"
    with Moto charger supplied, male plug correctly connected.

    So I conclude "it does not work".
    I want it fixed or replaced.
    Warranty document does NOT say how to exercise the warranty!
    Returning it to the mail order house is too complicated.

    So do I go to a store?
    Try to find a phone number to call?

    Pray??

    TIA for any advice.

    M Marsh



    See More: Best way to excercise Moto warrenty to exorcise HS801 ??




  2. #2
    Larry Kilgallen
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??

    In article <[email protected]>, gw <[email protected]> writes:

    > I purchased a HS801 mail order.


    > So I conclude "it does not work".
    > I want it fixed or replaced.
    > Warranty document does NOT say how to exercise the warranty!
    > Returning it to the mail order house is too complicated.


    In legal terms, however, any contract you have is with the seller.



  3. #3
    gw
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??

    Larry Kilgallen wrote:
    > In article <[email protected]>, gw <[email protected]> writes:
    >
    >
    >>I purchased a HS801 mail order.

    >
    >
    >>So I conclude "it does not work".
    >>I want it fixed or replaced.
    >>Warranty document does NOT say how to exercise the warranty!
    >>Returning it to the mail order house is too complicated.

    >
    >
    > In legal terms, however, any contract you have is with the seller.


    If one reads the document, "MOTOROLA Limited Warranty for Accessories",
    you will find a stipulation - "Motorola warrants ...".
    So they have a contract with me.

    This is not to say the seller has no contract with me. The seller is
    bound to sell a functional accessory. I.E. it must perform the basic
    functions or our deal (contract) is violated.

    I hold that it is my option to seek enforcement of either "contract" -
    my choice which.

    My post was to determine which route has proven most efficient for others.

    M Marsh



  4. #4
    MOTOROLA USER
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??


    "Larry Kilgallen" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>, gw <[email protected]>

    writes:
    >
    > > I purchased a HS801 mail order.

    >
    > > So I conclude "it does not work".
    > > I want it fixed or replaced.
    > > Warranty document does NOT say how to exercise the warranty!
    > > Returning it to the mail order house is too complicated.

    >
    > In legal terms, however, any contract you have is with the seller.


    Exactly.

    However, Motorola still binds you to their warranty, regardless of contract
    terms with the seller, as Motorola never sells directly to the public. This
    of course is standard business practice.

    Jim





  5. #5
    PDA Man
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??

    Instead of exercising all of your "legalese" why dont you just contact
    Motorola Customer Service and ask them what is the procedure for a warranty
    claim on an accs? I am willing to bet that your not he first person with a
    defective accs that cant or wont return it to the original seller. ( I do
    smell maybe an Ebay deal here, in which I bet they wont cover it becuase not
    the original buyer) It never ceases to amaze me that companies spend
    Millions on a web site and people dont use them. In 30 seconds I found this
    link. http://commerce.motorola.com/consume...ontact_us.html




    "gw" <[email protected]> wrote in message
    news:[email protected]
    > By experience can anyone here say what is the best way to exercise Moto
    > warranty to fix an HS801?
    >
    > I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
    > then light goes out. Left it on charger over night - 6 hours - anyway.
    >
    > Attempts to pair with V600 or even turn it on all fail. It was "charged"
    > with Moto charger supplied, male plug correctly connected.
    >
    > So I conclude "it does not work".
    > I want it fixed or replaced.
    > Warranty document does NOT say how to exercise the warranty!
    > Returning it to the mail order house is too complicated.
    >
    > So do I go to a store?
    > Try to find a phone number to call?
    >
    > Pray??
    >
    > TIA for any advice.
    >
    > M Marsh






  6. #6
    John Navas
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??

    [POSTED TO alt.cellular.motorola - REPLY ON USENET PLEASE]

    In <[email protected]> on Sun, 28 Nov 2004 10:16:38 -0500, gw
    <[email protected]> wrote:

    >By experience can anyone here say what is the best way to exercise Moto
    >warranty to fix an HS801?
    >
    >I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
    >then light goes out. Left it on charger over night - 6 hours - anyway.
    >
    >Attempts to pair with V600 or even turn it on all fail. It was "charged"
    >with Moto charger supplied, male plug correctly connected.
    >
    >So I conclude "it does not work".
    >I want it fixed or replaced.
    >Warranty document does NOT say how to exercise the warranty!
    >Returning it to the mail order house is too complicated.
    >
    >So do I go to a store?
    >Try to find a phone number to call?
    >
    >Pray??


    Get up off your tush. "Google is your friend!"
    http://www.google.com/search?hl=en&l...rranty+service
    First link.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  7. #7
    gw
    Guest

    Re: Best way to excercise Moto warrenty to exorcise HS801 ??

    Replacement on way from Motorola after visiting every help desk onshore
    and off.

    So Moto honors the warranty.

    THX for comments...


    gw wrote:
    > By experience can anyone here say what is the best way to exercise Moto
    > warranty to fix an HS801?
    >
    > I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
    > then light goes out. Left it on charger over night - 6 hours - anyway.
    >
    > Attempts to pair with V600 or even turn it on all fail. It was "charged"
    > with Moto charger supplied, male plug correctly connected.
    >
    > So I conclude "it does not work".
    > I want it fixed or replaced.
    > Warranty document does NOT say how to exercise the warranty!
    > Returning it to the mail order house is too complicated.
    >
    > So do I go to a store?
    > Try to find a phone number to call?
    >
    > Pray??
    >
    > TIA for any advice.
    >
    > M Marsh