Help needed - Timeport 280e and Truesync

I've got an old Timeport 280e that has a lot of phone numbers on it that
I'd like to get into my computer. I have a USB cable and a Starfish (now
defunct I think) Truesync CD. I've loaded up the CD, plugged the phone
into a USB socket, gone through the 'New Hardware' wizard, which tells
me it's found a Motorola 280 and that the drivers are installed but may
not work! What does that mean exactly? Why won't they work I wonder?

So I'm now trying to sync the phone. But of course it won't sync. The
program gets as far as 'Preparing for synchronization' but then I get
the error message E0003 'Truesync could not communicate with the phone'.

Can anyone help? Any suggestions, ideas etc?

Thanks
--
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› See More: Help needed - Timeport 280e and Truesync

In article <[email protected]>,
>Did you ever plug the phone into the PC prior to loading and running the
>Trusyc s/w? If so, unplug the phone, delete it in the COM ports and USP
>ports section of Device Manager. Then, run Trusync first then plug in the
>phone and it should work.
>
>
>"Sam" <[email protected]> wrote in message
>news:[email protected]...
>> I've got an old Timeport 280e that has a lot of phone numbers on it that
>> I'd like to get into my computer. I have a USB cable and a Starfish (now
>> defunct I think) Truesync CD. I've loaded up the CD, plugged the phone
>> into a USB socket, gone through the 'New Hardware' wizard, which tells
>> me it's found a Motorola 280 and that the drivers are installed but may
>> not work! What does that mean exactly? Why won't they work I wonder?
>>
>> So I'm now trying to sync the phone. But of course it won't sync. The
>> program gets as far as 'Preparing for synchronization' but then I get
>> the error message E0003 'Truesync could not communicate with the phone'.
>>
>> Can anyone help? Any suggestions, ideas etc?

Thanks for your suggestion. Unfortunately it didn't work.

I've now uninstalled and reinstalled all the Truesync software and tried
the suggestion above after the reinstallation. When I reinstalled, the
'Found New Hardware' wizard did not show up and I'm not convinced the
computer can see the phone. I've looked in 'Device Manager' and it's not
on any of the Com ports or the USB ports. I've unplugged, replugged,
turned phone on and off whilst plugged and unplugged.

There's no hint anywhere that the phone and the computer are connected.
When I did all this the first time around at least the 'Found New
Hardware' wizard appeared so that suggests there's no fault in the cable
or the USB port or any other hardware. This must be a software problem.

BTW I'm using WIN2000.

What could I try next? Anyone any ideas? Another reinstall?

Thanks.
--
[email protected]
Remove NOSPAM to e-mail me

It may be that you don't see the New Hardware Found because it's still in
Device Mgr and therefore not new.
Try another reinstall before giving up. Before you do, uninstall the
software and then delete any references to a Motorola modem in the com ports
and USB sections of Device Mgr.
After all is cleaned up, install the software first, plug the cable into
the phone, turn the phone on and then - and only then - plug the cable into
the PC.
At that point the PC should detect it and use the software's drivers to
install it.


"Sam" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
>>Did you ever plug the phone into the PC prior to loading and running the
>>Trusyc s/w? If so, unplug the phone, delete it in the COM ports and USP
>>ports section of Device Manager. Then, run Trusync first then plug in the
>>phone and it should work.
>>
>>
>>"Sam" <[email protected]> wrote in message
>>news:[email protected]...
>>> I've got an old Timeport 280e that has a lot of phone numbers on it that
>>> I'd like to get into my computer. I have a USB cable and a Starfish (now
>>> defunct I think) Truesync CD. I've loaded up the CD, plugged the phone
>>> into a USB socket, gone through the 'New Hardware' wizard, which tells
>>> me it's found a Motorola 280 and that the drivers are installed but may
>>> not work! What does that mean exactly? Why won't they work I wonder?
>>>
>>> So I'm now trying to sync the phone. But of course it won't sync. The
>>> program gets as far as 'Preparing for synchronization' but then I get
>>> the error message E0003 'Truesync could not communicate with the phone'.
>>>
>>> Can anyone help? Any suggestions, ideas etc?
>
> Thanks for your suggestion. Unfortunately it didn't work.
>
> I've now uninstalled and reinstalled all the Truesync software and tried
> the suggestion above after the reinstallation. When I reinstalled, the
> 'Found New Hardware' wizard did not show up and I'm not convinced the
> computer can see the phone. I've looked in 'Device Manager' and it's not
> on any of the Com ports or the USB ports. I've unplugged, replugged,
> turned phone on and off whilst plugged and unplugged.
>
> There's no hint anywhere that the phone and the computer are connected.
> When I did all this the first time around at least the 'Found New
> Hardware' wizard appeared so that suggests there's no fault in the cable
> or the USB port or any other hardware. This must be a software problem.
>
> BTW I'm using WIN2000.
>
> What could I try next? Anyone any ideas? Another reinstall?
>
> Thanks.
> --
> [email protected]
> Remove NOSPAM to e-mail me

On Wed, 01 Dec 2004 17:26:38 GMT, "Bruce Robin" <[email protected]>
said in alt.cellular.motorola:

>It may be that you don't see the New Hardware Found because it's still in
>Device Mgr and therefore not new.
> Try another reinstall before giving up. Before you do, uninstall the
>software and then delete any references to a Motorola modem in the com ports
>and USB sections of Device Mgr.

And in Phone and Modem Options (or whatever it was called in 2k) in
Control Panel.

Snip>


>> I've now uninstalled and reinstalled all the Truesync software and tried
>> the suggestion above after the reinstallation. When I reinstalled, the
>> 'Found New Hardware' wizard did not show up and I'm not convinced the
>> computer can see the phone. I've looked in 'Device Manager' and it's not
>> on any of the Com ports or the USB ports. I've unplugged, replugged,
>> turned phone on and off whilst plugged and unplugged.
>>
>> There's no hint anywhere that the phone and the computer are connected.
>> When I did all this the first time around at least the 'Found New
>> Hardware' wizard appeared so that suggests there's no fault in the cable
>> or the USB port or any other hardware. This must be a software problem.
>>
>> BTW I'm using WIN2000.
>>
>> What could I try next? Anyone any ideas? Another reinstall?
>>
>> Thanks.
>> --
>It may be that you don't see the New Hardware Found because it's still in
>Device Mgr and therefore not new.
> Try another reinstall before giving up. Before you do, uninstall the
>software and then delete any references to a Motorola modem in the com ports
>and USB sections of Device Mgr.
> After all is cleaned up, install the software first, plug the cable into
>the phone, turn the phone on and then - and only then - plug the cable into
>the PC.
> At that point the PC should detect it and use the software's drivers to
>install it.


It worked Bruce. Great success! How amazing. It was all down to the
order in which things were done.

1. Install Truesync software FIRST. Do NOT follow instructions from the
installer wizard that starts when the CD is inserted in the drive.
2. Turn on phone and plug-in using USB port. 'New Hardware' wizard MIGHT
start, but it might not.
3. Install USB driver from installer wizard.
4. Start Truesync program, which, on first usage, starts a wizard -
follow it through.
5. The phone should then synchronize.
6. Sync phone book with Outlook (or whatever) but be careful, follow
Truesync's backup procedure first in case things go wrong. And, on the
first synchronization, remember to dump contents of phone book into
Outlook rather than dump contents of Outlook into phone, otherwise all
phonebook's contents (in phone) will be changed and you may loose loads
of data!

The irony of all this, for me, is that I'll only need to do it once
because I'm trying to get all my phone numbers off my Motorola Timeport
280e and onto another phone (a Sony Ericsson T610). And, at last, I've
managed it.

Thanks Bruce
--
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