Mobile PhoneTools Trouble

I just got a Razr V3 and am having trouble getting it to work with
Mobile PhoneTools...

It doesn't automatically detect my phone and then when I select to
search for it through my USB cable, it still can't seem to find it even
though my laptop acknowledges it's connected. So none of the menu
features work and the display on the program just reads 'Please
wait...'

It's probably something really obvious and stupid, but it's got me
completely confused. I'd be really grateful for any help anyone can
offer me!

Thankyou!


--
thewizardofoz87

---

› See More: Mobile PhoneTools Trouble

Did you plug in the phone to the PC before installing MPT? If so, you
have to go into Device Manager and delete every driver installed for the
phone and start over. See www.bvrp.com for details.

From:thewizardofoz87
[email protected]

> I just got a Razr V3 and am having trouble getting it to work with
> Mobile PhoneTools...
>
> It doesn't automatically detect my phone and then when I select to
> search for it through my USB cable, it still can't seem to find it
> even though my laptop acknowledges it's connected. So none of the menu
> features work and the display on the program just reads 'Please
> wait...'
>
> It's probably something really obvious and stupid, but it's got me
> completely confused. I'd be really grateful for any help anyone can
> offer me!
>
> Thankyou!
>
>
> --
> thewizardofoz87

Well I got a different problem with MPT V3.28 all my tabs work with my
phone and phone is seen but it will not let me use multimedia studio
every time I click on it the icon in the tool bar go's gray and will
say modem management disabled soon as I close multimedia studio the
icon go's green and everything will work good I just cant use studio
but I used to be able to I don't know what happen any ideas ?


On Mon, 26 DEC 2005 02:58:22 GMT, "BruceR" <[email protected]>
wrote:

>Did you plug in the phone to the PC before installing MPT? If so, you
>have to go into Device Manager and delete every driver installed for the
>phone and start over. See www.bvrp.com for details.
>
>From:thewizardofoz87
>[email protected]
>
>> I just got a Razr V3 and am having trouble getting it to work with
>> Mobile PhoneTools...
>>
>> It doesn't automatically detect my phone and then when I select to
>> search for it through my USB cable, it still can't seem to find it
>> even though my laptop acknowledges it's connected. So none of the menu
>> features work and the display on the program just reads 'Please
>> wait...'
>>
>> It's probably something really obvious and stupid, but it's got me
>> completely confused. I'd be really grateful for any help anyone can
>> offer me!
>>
>> Thankyou!
>>
>>
>> --
>> thewizardofoz87
>

bandit <[email protected]> wrote:
> Well I got a different problem with MPT V3.28 all my tabs work with my
> phone and phone is seen but it will not let me use multimedia studio
> every time I click on it the icon in the tool bar go's gray and will
> say modem management disabled soon as I close multimedia studio the
> icon go's green and everything will work good I just cant use studio
> but I used to be able to I don't know what happen any ideas ?

This sounds like you've plugged the USB adapter into different USB ports on
your PC, leaving you with multiple comm ports configured in Windows.
For ease of use, you need to always plug USB devices into the same port on
the PC.

http://support.bvrp.com/phpbb2/viewtopic.php?t=234

Also, look under control panel phones and modems, and see if there are
multiples. Verify that the diagnostic there can actually query the modem.

--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

BruceR <[email protected]> wrote:
> Did you plug in the phone to the PC before installing MPT? If so, you
> have to go into Device Manager and delete every driver installed for the
> phone and start over. See www.bvrp.com for details.

WinXP? Did you connect the phone and let WinXP install bad drivers before
you loaded Mobile Phone Tools and their drivers?

On the FAQ page for BVRP
http://support.bvrp.com/phpbb2/viewtopic.php?t=3966
The driver installation tool listed in 4) will install the usbser.sys
driver file from Windows 2000 (which does not exhibit the incompatibility)
for use with Motorola phones on Windows XP.

http://support.bvrp.com/phpbb2/viewtopic.php?t=234 is another helpful
thread. This one comes in handy if you plug your phone into different USB
ports on the PC... You should stay with one port.

http://support.bvrp.com/phpbb2/viewtopic.php?t=2510 is a thread about USB
and the Razr. Same recurring theme, though. The drivers need to be loaded
"correctly", and some USB modem devices might need to be removed in device
manager.

--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

On Mon, 26 Dec 2005 18:17:46 +0000 (UTC),
[email protected] wrote:

>BruceR <[email protected]> wrote:
>> Did you plug in the phone to the PC before installing MPT? If so, you
>> have to go into Device Manager and delete every driver installed for the
>> phone and start over. See www.bvrp.com for details.
>
>WinXP? Did you connect the phone and let WinXP install bad drivers before
>you loaded Mobile Phone Tools and their drivers?
>
>On the FAQ page for BVRP
>http://support.bvrp.com/phpbb2/viewtopic.php?t=3966
>The driver installation tool listed in 4) will install the usbser.sys
>driver file from Windows 2000 (which does not exhibit the incompatibility)
>for use with Motorola phones on Windows XP.
>
>http://support.bvrp.com/phpbb2/viewtopic.php?t=234 is another helpful
>thread. This one comes in handy if you plug your phone into different USB
>ports on the PC... You should stay with one port.
>
>http://support.bvrp.com/phpbb2/viewtopic.php?t=2510 is a thread about USB
>and the Razr. Same recurring theme, though. The drivers need to be loaded
>"correctly", and some USB modem devices might need to be removed in device
>manager.


^Thanks for the info I figured out how to get it to wok I copied the
usbser system file from the MPT program folder/inf/Xp and put it in
the system32 folder and it works now

Try this:

1. In Mobile Phone Tools go to General Setup
2. Go to the Communication Tab
3. Click on Change Modem
4. Click Next
5. Make sure Motorola USB Modem is highlighted and click Next
6. Check the box for Do not Automatically Detect and click Next
7. On the left side choose Motorola GSM and on the right side choose
your model and click Next
8. Click Finish
9. Click OK out of the General Setup

Dick Ballard
[email protected]


On Sun, 25 Dec 2005 19:58:30 +0000, thewizardofoz87
<[email protected]> wrote:

>I just got a Razr V3 and am having trouble getting it to work with
>Mobile PhoneTools...
>
>It doesn't automatically detect my phone and then when I select to
>search for it through my USB cable, it still can't seem to find it even
>though my laptop acknowledges it's connected. So none of the menu
>features work and the display on the program just reads 'Please
>wait...'
>
>It's probably something really obvious and stupid, but it's got me
>completely confused. I'd be really grateful for any help anyone can
>offer me!
>
>Thankyou!