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  1. #1
    g!
    Guest
    Hi all,

    I have just purchased a Motorola A920 here in Australia. Although the phone
    is a little bigger than I'd like, I have already fallen in love with its
    features.
    I am having one problem with it, though...


    When attaching my A920 to the docking station, power cable, and USB cable
    (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    automatically recognises the device as a Motorola modem. It then offers
    options for installing the modem software.

    When I abort the "Hardware Wizard", I insert the CD supplied with the
    handset, and insall the "Desktop Suite" software.

    When I run the "Desktop Suite" software, it doesn't detect my handset (and
    yes, I am selecting "Connect via USB" on the handset.)

    I have tried this on two PCs so far, but to no avail...

    I have called the 3 Care line and they think it's got something to do with
    the fact my account is not active yet (my number is being ported across from
    my previous provider next month), but I think they're just palming me off...
    the mobile phone is functioning completely, and it's at least letting me try
    to connect to the PC...

    Any help appreciated.


    George






    See More: Problem with Motorola A920 - interfacing with PC via USB?




  2. #2
    Ray Burke
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    The USB connectors seem to be a bit fickle- One problem might be that, - at
    least on the IDen phones here in the states the software is not completely
    compatible with Win XP. The workaround is to right click on the software
    icon and go to the compatibability tab and choose Win 2000 mode (if you have
    XP).
    Also I would try the motorola site for USB drivers and install them first-
    they may be newer.


    Good Luck

    Ray

    "g!" <[email protected]> wrote in message
    news:[email protected]
    > Hi all,
    >
    > I have just purchased a Motorola A920 here in Australia. Although the

    phone
    > is a little bigger than I'd like, I have already fallen in love with its
    > features.
    > I am having one problem with it, though...
    >
    >
    > When attaching my A920 to the docking station, power cable, and USB cable
    > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > automatically recognises the device as a Motorola modem. It then offers
    > options for installing the modem software.
    >
    > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > handset, and insall the "Desktop Suite" software.
    >
    > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > yes, I am selecting "Connect via USB" on the handset.)
    >
    > I have tried this on two PCs so far, but to no avail...
    >
    > I have called the 3 Care line and they think it's got something to do with
    > the fact my account is not active yet (my number is being ported across

    from
    > my previous provider next month), but I think they're just palming me

    off...
    > the mobile phone is functioning completely, and it's at least letting me

    try
    > to connect to the PC...
    >
    > Any help appreciated.
    >
    >
    > George
    >
    >
    >






  3. #3
    Ray Burke
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    The USB connectors seem to be a bit fickle- One problem might be that, - at
    least on the IDen phones here in the states the software is not completely
    compatible with Win XP. The workaround is to right click on the software
    icon and go to the compatibability tab and choose Win 2000 mode (if you have
    XP).
    Also I would try the motorola site for USB drivers and install them first-
    they may be newer.


    Good Luck

    Ray

    "g!" <[email protected]> wrote in message
    news:[email protected]
    > Hi all,
    >
    > I have just purchased a Motorola A920 here in Australia. Although the

    phone
    > is a little bigger than I'd like, I have already fallen in love with its
    > features.
    > I am having one problem with it, though...
    >
    >
    > When attaching my A920 to the docking station, power cable, and USB cable
    > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > automatically recognises the device as a Motorola modem. It then offers
    > options for installing the modem software.
    >
    > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > handset, and insall the "Desktop Suite" software.
    >
    > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > yes, I am selecting "Connect via USB" on the handset.)
    >
    > I have tried this on two PCs so far, but to no avail...
    >
    > I have called the 3 Care line and they think it's got something to do with
    > the fact my account is not active yet (my number is being ported across

    from
    > my previous provider next month), but I think they're just palming me

    off...
    > the mobile phone is functioning completely, and it's at least letting me

    try
    > to connect to the PC...
    >
    > Any help appreciated.
    >
    >
    > George
    >
    >
    >






  4. #4
    Ralph A. Schmid, DK5RAS
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    "g!" <[email protected]> wrote:

    >I have called the 3 Care line and they think it's got something to do with
    >the fact my account is not active yet (my number is being ported across from
    >my previous provider next month), but I think they're just palming me off...


    Yes, for sure it has nothing to do with your subscription!

    >the mobile phone is functioning completely, and it's at least letting me try
    >to connect to the PC...
    >
    >Any help appreciated.


    I had similar trouble with my Mot A830 and Win2K, and I solved it with
    manually removing all the unused hidden devices and deleting lots of
    Motorola modem stuff manually from the registry and from the winnt\inf
    folder.

    >George





    regards - Ralph

    --

    Want to get in touch? http://www.radio-link.net/whereisralph.txt



  5. #5
    Ralph A. Schmid, DK5RAS
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    "g!" <[email protected]> wrote:

    >I have called the 3 Care line and they think it's got something to do with
    >the fact my account is not active yet (my number is being ported across from
    >my previous provider next month), but I think they're just palming me off...


    Yes, for sure it has nothing to do with your subscription!

    >the mobile phone is functioning completely, and it's at least letting me try
    >to connect to the PC...
    >
    >Any help appreciated.


    I had similar trouble with my Mot A830 and Win2K, and I solved it with
    manually removing all the unused hidden devices and deleting lots of
    Motorola modem stuff manually from the registry and from the winnt\inf
    folder.

    >George





    regards - Ralph

    --

    Want to get in touch? http://www.radio-link.net/whereisralph.txt



  6. #6
    g!
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?


    "Ralph A. Schmid, DK5RAS" <[email protected]> wrote in message
    news:[email protected]
    > "g!" <[email protected]> wrote:
    >
    > >I have called the 3 Care line and they think it's got something to do

    with
    > >the fact my account is not active yet (my number is being ported across

    from
    > >my previous provider next month), but I think they're just palming me

    off...
    >
    > Yes, for sure it has nothing to do with your subscription!


    My thoughts exactly!

    I managed to get the thing working by doing the following:

    1. Open the "mRouter" properties window (on the PC)
    2. Disconnect the phone from the USB docking station
    3. From the phone's "Launcher" menu, select "Desktop Suite", then "Connect"
    4. Reconnect the phone to the USB docking station
    5. The "mRouter" properties window should update, with "USB" as one of the
    ports to scan.
    6. Check the "USB" box.

    The phone will then be detected. Woohoo!


    > I had similar trouble with my Mot A830 and Win2K, and I solved it with
    > manually removing all the unused hidden devices and deleting lots of
    > Motorola modem stuff manually from the registry and from the winnt\inf
    > folder.


    In the age of plug'n'play, it still really isn't good enough, in my opinion.

    What is your supplied software like? The software supplied with the A920 is
    garbage. Too complicated, and not enough functionality (in my opinion).

    Thanks for your suggestions, Ralph. It really pays to play around with
    things like this, I've found.


    G!





  7. #7
    g!
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?


    "Ralph A. Schmid, DK5RAS" <[email protected]> wrote in message
    news:[email protected]
    > "g!" <[email protected]> wrote:
    >
    > >I have called the 3 Care line and they think it's got something to do

    with
    > >the fact my account is not active yet (my number is being ported across

    from
    > >my previous provider next month), but I think they're just palming me

    off...
    >
    > Yes, for sure it has nothing to do with your subscription!


    My thoughts exactly!

    I managed to get the thing working by doing the following:

    1. Open the "mRouter" properties window (on the PC)
    2. Disconnect the phone from the USB docking station
    3. From the phone's "Launcher" menu, select "Desktop Suite", then "Connect"
    4. Reconnect the phone to the USB docking station
    5. The "mRouter" properties window should update, with "USB" as one of the
    ports to scan.
    6. Check the "USB" box.

    The phone will then be detected. Woohoo!


    > I had similar trouble with my Mot A830 and Win2K, and I solved it with
    > manually removing all the unused hidden devices and deleting lots of
    > Motorola modem stuff manually from the registry and from the winnt\inf
    > folder.


    In the age of plug'n'play, it still really isn't good enough, in my opinion.

    What is your supplied software like? The software supplied with the A920 is
    garbage. Too complicated, and not enough functionality (in my opinion).

    Thanks for your suggestions, Ralph. It really pays to play around with
    things like this, I've found.


    G!





  8. #8
    Ralph A. Schmid, DK5RAS
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    "g!" <[email protected]> wrote:

    >What is your supplied software like? The software supplied with the A920 is
    >garbage. Too complicated, and not enough functionality (in my opinion).


    I use almost no software with the phone, just needed to make it work
    with some service tools.

    >Thanks for your suggestions, Ralph. It really pays to play around with
    >things like this, I've found.


    Yes, sometimes this works, but not always.



    regards - Ralph

    --

    Want to get in touch? http://www.radio-link.net/whereisralph.txt



  9. #9
    Ralph A. Schmid, DK5RAS
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    "g!" <[email protected]> wrote:

    >What is your supplied software like? The software supplied with the A920 is
    >garbage. Too complicated, and not enough functionality (in my opinion).


    I use almost no software with the phone, just needed to make it work
    with some service tools.

    >Thanks for your suggestions, Ralph. It really pays to play around with
    >things like this, I've found.


    Yes, sometimes this works, but not always.



    regards - Ralph

    --

    Want to get in touch? http://www.radio-link.net/whereisralph.txt



  10. #10
    dave
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    I've got a similar problem in that I can't get it to connect to the
    PC.

    It *was* working briliiantly, then all of a sudden, when I connected
    it up one morning it tried and failed to install the "Motorola USB
    Modem" due to missing files etc... I've not changed anything as far
    as i know.

    Now I have a dodgy device listed in device drivers -- if I remove it,
    when i reboot it tries to install it again. When i disable it, I
    don't get USB listed in the mRouter window, so I guess its blocking
    that port.

    I'll keep trying but I have no idea what has changed to stop it
    working....perhaps flaky software and drivers???

    The things going back anyway -- no use as a phone, and without sync,
    no use as a pda either.



  11. #11
    dave
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    I've got a similar problem in that I can't get it to connect to the
    PC.

    It *was* working briliiantly, then all of a sudden, when I connected
    it up one morning it tried and failed to install the "Motorola USB
    Modem" due to missing files etc... I've not changed anything as far
    as i know.

    Now I have a dodgy device listed in device drivers -- if I remove it,
    when i reboot it tries to install it again. When i disable it, I
    don't get USB listed in the mRouter window, so I guess its blocking
    that port.

    I'll keep trying but I have no idea what has changed to stop it
    working....perhaps flaky software and drivers???

    The things going back anyway -- no use as a phone, and without sync,
    no use as a pda either.



  12. #12
    ag
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    Now I have a dodgy device listed in device drivers -- if I remove it,
    when i reboot it tries to install it again. When i disable it, I
    don't get USB listed in the mRouter window, so I guess its blocking
    that port.

    I'll keep trying but I have no idea what has changed to stop it
    working....perhaps flaky software and drivers???

    I have had exactly the same problem trying to install on Win ME
    (except that mine hasn`t worked at all yet) there is no USB listed in
    the Mrouter window, i have tried a variety of different ways but to no
    availe, i think this is quite a common bug. In a similar vein, i am
    having to get mine replaced after less than 24 hours of ownership
    di\ue to the fact that the keypad lock doesn`t work...

    [email protected] a shame bcus i think the phone is ace but without sync and a
    keypad lock it is little use to man nor beast!!

    has anyone else experienced either of these probs..??


    "g!" <[email protected]> wrote in message news:<[email protected]>...
    > Hi all,
    >
    > I have just purchased a Motorola A920 here in Australia. Although the phone
    > is a little bigger than I'd like, I have already fallen in love with its
    > features.
    > I am having one problem with it, though...
    >
    >
    > When attaching my A920 to the docking station, power cable, and USB cable
    > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > automatically recognises the device as a Motorola modem. It then offers
    > options for installing the modem software.
    >
    > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > handset, and insall the "Desktop Suite" software.
    >
    > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > yes, I am selecting "Connect via USB" on the handset.)
    >
    > I have tried this on two PCs so far, but to no avail...
    >
    > I have called the 3 Care line and they think it's got something to do with
    > the fact my account is not active yet (my number is being ported across from
    > my previous provider next month), but I think they're just palming me off...
    > the mobile phone is functioning completely, and it's at least letting me try
    > to connect to the PC...
    >
    > Any help appreciated.
    >
    >
    > George




  13. #13
    ag
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    Now I have a dodgy device listed in device drivers -- if I remove it,
    when i reboot it tries to install it again. When i disable it, I
    don't get USB listed in the mRouter window, so I guess its blocking
    that port.

    I'll keep trying but I have no idea what has changed to stop it
    working....perhaps flaky software and drivers???

    I have had exactly the same problem trying to install on Win ME
    (except that mine hasn`t worked at all yet) there is no USB listed in
    the Mrouter window, i have tried a variety of different ways but to no
    availe, i think this is quite a common bug. In a similar vein, i am
    having to get mine replaced after less than 24 hours of ownership
    di\ue to the fact that the keypad lock doesn`t work...

    [email protected] a shame bcus i think the phone is ace but without sync and a
    keypad lock it is little use to man nor beast!!

    has anyone else experienced either of these probs..??


    "g!" <[email protected]> wrote in message news:<[email protected]>...
    > Hi all,
    >
    > I have just purchased a Motorola A920 here in Australia. Although the phone
    > is a little bigger than I'd like, I have already fallen in love with its
    > features.
    > I am having one problem with it, though...
    >
    >
    > When attaching my A920 to the docking station, power cable, and USB cable
    > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > automatically recognises the device as a Motorola modem. It then offers
    > options for installing the modem software.
    >
    > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > handset, and insall the "Desktop Suite" software.
    >
    > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > yes, I am selecting "Connect via USB" on the handset.)
    >
    > I have tried this on two PCs so far, but to no avail...
    >
    > I have called the 3 Care line and they think it's got something to do with
    > the fact my account is not active yet (my number is being ported across from
    > my previous provider next month), but I think they're just palming me off...
    > the mobile phone is functioning completely, and it's at least letting me try
    > to connect to the PC...
    >
    > Any help appreciated.
    >
    >
    > George




  14. #14
    dave
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    i got it working again from same situation. I think i deleted the
    device in device manager, restarted windows to plug and pray and when
    it detected the motorola device, let it properly install it.

    Hope this helps
    dave

    [email protected] (ag) wrote in message news:<[email protected]>...
    > Now I have a dodgy device listed in device drivers -- if I remove it,
    > when i reboot it tries to install it again. When i disable it, I
    > don't get USB listed in the mRouter window, so I guess its blocking
    > that port.
    >
    > I'll keep trying but I have no idea what has changed to stop it
    > working....perhaps flaky software and drivers???
    >
    > I have had exactly the same problem trying to install on Win ME
    > (except that mine hasn`t worked at all yet) there is no USB listed in
    > the Mrouter window, i have tried a variety of different ways but to no
    > availe, i think this is quite a common bug. In a similar vein, i am
    > having to get mine replaced after less than 24 hours of ownership
    > di\ue to the fact that the keypad lock doesn`t work...
    >
    > [email protected] a shame bcus i think the phone is ace but without sync and a
    > keypad lock it is little use to man nor beast!!
    >
    > has anyone else experienced either of these probs..??
    >
    >
    > "g!" <[email protected]> wrote in message news:<[email protected]>...
    > > Hi all,
    > >
    > > I have just purchased a Motorola A920 here in Australia. Although the phone
    > > is a little bigger than I'd like, I have already fallen in love with its
    > > features.
    > > I am having one problem with it, though...
    > >
    > >
    > > When attaching my A920 to the docking station, power cable, and USB cable
    > > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > > automatically recognises the device as a Motorola modem. It then offers
    > > options for installing the modem software.
    > >
    > > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > > handset, and insall the "Desktop Suite" software.
    > >
    > > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > > yes, I am selecting "Connect via USB" on the handset.)
    > >
    > > I have tried this on two PCs so far, but to no avail...
    > >
    > > I have called the 3 Care line and they think it's got something to do with
    > > the fact my account is not active yet (my number is being ported across from
    > > my previous provider next month), but I think they're just palming me off...
    > > the mobile phone is functioning completely, and it's at least letting me try
    > > to connect to the PC...
    > >
    > > Any help appreciated.
    > >
    > >
    > > George




  15. #15
    dave
    Guest

    Re: Problem with Motorola A920 - interfacing with PC via USB?

    i got it working again from same situation. I think i deleted the
    device in device manager, restarted windows to plug and pray and when
    it detected the motorola device, let it properly install it.

    Hope this helps
    dave

    [email protected] (ag) wrote in message news:<[email protected]>...
    > Now I have a dodgy device listed in device drivers -- if I remove it,
    > when i reboot it tries to install it again. When i disable it, I
    > don't get USB listed in the mRouter window, so I guess its blocking
    > that port.
    >
    > I'll keep trying but I have no idea what has changed to stop it
    > working....perhaps flaky software and drivers???
    >
    > I have had exactly the same problem trying to install on Win ME
    > (except that mine hasn`t worked at all yet) there is no USB listed in
    > the Mrouter window, i have tried a variety of different ways but to no
    > availe, i think this is quite a common bug. In a similar vein, i am
    > having to get mine replaced after less than 24 hours of ownership
    > di\ue to the fact that the keypad lock doesn`t work...
    >
    > [email protected] a shame bcus i think the phone is ace but without sync and a
    > keypad lock it is little use to man nor beast!!
    >
    > has anyone else experienced either of these probs..??
    >
    >
    > "g!" <[email protected]> wrote in message news:<[email protected]>...
    > > Hi all,
    > >
    > > I have just purchased a Motorola A920 here in Australia. Although the phone
    > > is a little bigger than I'd like, I have already fallen in love with its
    > > features.
    > > I am having one problem with it, though...
    > >
    > >
    > > When attaching my A920 to the docking station, power cable, and USB cable
    > > (then attaching the USB cable to my PC), Windows XP's "Hardware Wizard"
    > > automatically recognises the device as a Motorola modem. It then offers
    > > options for installing the modem software.
    > >
    > > When I abort the "Hardware Wizard", I insert the CD supplied with the
    > > handset, and insall the "Desktop Suite" software.
    > >
    > > When I run the "Desktop Suite" software, it doesn't detect my handset (and
    > > yes, I am selecting "Connect via USB" on the handset.)
    > >
    > > I have tried this on two PCs so far, but to no avail...
    > >
    > > I have called the 3 Care line and they think it's got something to do with
    > > the fact my account is not active yet (my number is being ported across from
    > > my previous provider next month), but I think they're just palming me off...
    > > the mobile phone is functioning completely, and it's at least letting me try
    > > to connect to the PC...
    > >
    > > Any help appreciated.
    > >
    > >
    > > George




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