Results 1 to 7 of 7
  1. #1
    Mike Gill
    Guest
    Jason Ward wrote:
    >
    > I opened up a Nextel account in May of 2003 and signed a one year
    > contract. Throughout the past year, I have struggled with dropped
    > calls, poor reception and abysmal customer service. My contract ran
    > up on May 14th and the next day I opened an account with AT&T wireless
    > and attempted to port (switch over) my number from Nextel to my new
    > AT&T phone.
    > When I called Nextel to ask how long this procedure would take, I was
    > told that my Nextel would be ported and switched off within 10
    > business days. Now, two weeks later not only has my number not been
    > ported but Nextel is telling me they will not turn off my phone until
    > the middle of June. I asked why this was and they responed by telling
    > me that they do not pro-rate accounts anymore because there customers
    > did not understand the concept. What person does not understand
    > pro-rating?
    > I run a swimming pool business and an e-commerce web site. The
    > dropped calls on my Nextel are upseting my customers and I know that
    > I've lost at least two customers due to this issue. I've told Nextel
    > that I would pay the bill for the full month even if they turned my
    > off now. But of course, this was to no avail.
    > I filed a complaint with the FCC but so far I have not received any
    > response from them.
    > Does anyone have any ideas? Is it legal for a company to force me to
    > pay until the end of this billing cycle even though I am now out of
    > contract with Nextel?
    > Has anyone else had a similar problem with Nextel's porting and
    > customer service?
    > I've really got a desire at this point to collaborate with other
    > disgruntled customers and force some action upon them. Companies like
    > this will always take advantage of folks (i.e. no pro-rating) when
    > only a handful speak up. I want this thread to be a collage of
    > anti-Nextel sentiment that can be brought to the attention of Nextel's
    > management and hopefully force them to change their policies.
    > "Beep-Beep. How justice gets done."


    This is exactly why I am worried about 'porting' my number
    away from Nextel. They have no right to do this! File more
    complaints and keep us posted! Thanks.

    -Mike



    See More: ATTN: Nextel's unethical business practices




  2. #2
    John
    Guest

    Re: ATTN: Nextel's unethical business practices


    "Mike Gill" <[email protected]> wrote in message
    news:[email protected]
    > Jason Ward wrote:
    > >
    > > I opened up a Nextel account in May of 2003 and signed a one year
    > > contract. Throughout the past year, I have struggled with dropped
    > > calls, poor reception and abysmal customer service. My contract ran
    > > up on May 14th and the next day I opened an account with AT&T wireless
    > > and attempted to port (switch over) my number from Nextel to my new
    > > AT&T phone.
    > > When I called Nextel to ask how long this procedure would take, I was
    > > told that my Nextel would be ported and switched off within 10
    > > business days. Now, two weeks later not only has my number not been
    > > ported but Nextel is telling me they will not turn off my phone until
    > > the middle of June. I asked why this was and they responed by telling
    > > me that they do not pro-rate accounts anymore because there customers
    > > did not understand the concept. What person does not understand
    > > pro-rating?
    > > I run a swimming pool business and an e-commerce web site. The
    > > dropped calls on my Nextel are upseting my customers and I know that
    > > I've lost at least two customers due to this issue. I've told Nextel
    > > that I would pay the bill for the full month even if they turned my
    > > off now. But of course, this was to no avail.
    > > I filed a complaint with the FCC but so far I have not received any
    > > response from them.
    > > Does anyone have any ideas? Is it legal for a company to force me to
    > > pay until the end of this billing cycle even though I am now out of
    > > contract with Nextel?
    > > Has anyone else had a similar problem with Nextel's porting and
    > > customer service?
    > > I've really got a desire at this point to collaborate with other
    > > disgruntled customers and force some action upon them. Companies like
    > > this will always take advantage of folks (i.e. no pro-rating) when
    > > only a handful speak up. I want this thread to be a collage of
    > > anti-Nextel sentiment that can be brought to the attention of Nextel's
    > > management and hopefully force them to change their policies.
    > > "Beep-Beep. How justice gets done."

    >
    > This is exactly why I am worried about 'porting' my number
    > away from Nextel. They have no right to do this! File more
    > complaints and keep us posted! Thanks.
    >
    > -Mike


    Try the BBB





  3. #3
    CWArnold
    Guest

    Re: ATTN: Nextel's unethical business practices

    If you tell them to turn off your phone you have to wait for the rest of the
    billing cycle to finish up. Its been that way for a long time. The months
    are pre-paid and if its such a big deal tell them to disable all incoming
    calls. It can be done.

    "John" <[email protected]> wrote in message
    news:[email protected]_s03...
    >
    > "Mike Gill" <[email protected]> wrote in message
    > news:[email protected]
    > > Jason Ward wrote:
    > > >
    > > > I opened up a Nextel account in May of 2003 and signed a one year
    > > > contract. Throughout the past year, I have struggled with dropped
    > > > calls, poor reception and abysmal customer service. My contract ran
    > > > up on May 14th and the next day I opened an account with AT&T wireless
    > > > and attempted to port (switch over) my number from Nextel to my new
    > > > AT&T phone.
    > > > When I called Nextel to ask how long this procedure would take, I was
    > > > told that my Nextel would be ported and switched off within 10
    > > > business days. Now, two weeks later not only has my number not been
    > > > ported but Nextel is telling me they will not turn off my phone until
    > > > the middle of June. I asked why this was and they responed by telling
    > > > me that they do not pro-rate accounts anymore because there customers
    > > > did not understand the concept. What person does not understand
    > > > pro-rating?
    > > > I run a swimming pool business and an e-commerce web site. The
    > > > dropped calls on my Nextel are upseting my customers and I know that
    > > > I've lost at least two customers due to this issue. I've told Nextel
    > > > that I would pay the bill for the full month even if they turned my
    > > > off now. But of course, this was to no avail.
    > > > I filed a complaint with the FCC but so far I have not received any
    > > > response from them.
    > > > Does anyone have any ideas? Is it legal for a company to force me to
    > > > pay until the end of this billing cycle even though I am now out of
    > > > contract with Nextel?
    > > > Has anyone else had a similar problem with Nextel's porting and
    > > > customer service?
    > > > I've really got a desire at this point to collaborate with other
    > > > disgruntled customers and force some action upon them. Companies like
    > > > this will always take advantage of folks (i.e. no pro-rating) when
    > > > only a handful speak up. I want this thread to be a collage of
    > > > anti-Nextel sentiment that can be brought to the attention of Nextel's
    > > > management and hopefully force them to change their policies.
    > > > "Beep-Beep. How justice gets done."

    > >
    > > This is exactly why I am worried about 'porting' my number
    > > away from Nextel. They have no right to do this! File more
    > > complaints and keep us posted! Thanks.
    > >
    > > -Mike

    >
    > Try the BBB
    >
    >






  4. #4
    Shawn Hearn
    Guest

    Re: ATTN: Nextel's unethical business practices

    In article <[email protected]>,
    Mike Gill <[email protected]> wrote:
    >
    > This is exactly why I am worried about 'porting' my number
    > away from Nextel. They have no right to do this! File more
    > complaints and keep us posted! Thanks.


    This is standard practice amongst cell phone providers. Also, closing a
    cell phone account rarely happens immediately since most cell phone
    companies bill for future service, they close the account when the
    previously paid for service expires and they simply stop billing for
    additional months' worth of service. Same with regular phone companies
    too.



  5. #5
    Bob Ward
    Guest

    Re: ATTN: Nextel's unethical business practices

    On Sat, 29 May 2004 07:47:08 -0400, "CWArnold" <[email protected]>
    wrote:

    >If you tell them to turn off your phone you have to wait for the rest of the
    >billing cycle to finish up. Its been that way for a long time. The months
    >are pre-paid and if its such a big deal tell them to disable all incoming
    >calls. It can be done.



    So your position is that Nextel is morally obligated to restrain you
    from using your cell number - the number that the government has
    stated to be your property, since you CAN take it with you?





  6. #6
    Bob Ward
    Guest

    Re: ATTN: Nextel's unethical business practices

    On Sat, 29 May 2004 10:06:39 -0400, Shawn Hearn <[email protected]>
    wrote:

    >In article <[email protected]>,
    > Mike Gill <[email protected]> wrote:
    >>
    >> This is exactly why I am worried about 'porting' my number
    >> away from Nextel. They have no right to do this! File more
    >> complaints and keep us posted! Thanks.

    >
    >This is standard practice amongst cell phone providers. Also, closing a
    >cell phone account rarely happens immediately since most cell phone
    >companies bill for future service, they close the account when the
    >previously paid for service expires and they simply stop billing for
    >additional months' worth of service. Same with regular phone companies
    >too.

    http://www.fcc.gov/cgb/NumberPortability/#earlyfee

    If a consumer has a long-term contract with a carrier, is that
    consumer still obligated to pay an early termination fee even if
    he/she ports the phone number to a new carrier?

    Yes. While consumers who wish to switch carriers may request service
    from and port numbers to a new carrier at any time, they are still
    obligated to pay any early termination fees they may have under an
    existing contract, and they are obligated to pay any outstanding
    balance owed to the old carrier.

    Consumers interested in switching providers should review their
    existing contract to determine what fees or charges would apply.

    However, once a consumer has requested service from a new carrier, the
    old carrier may not refuse to port a number, even if that individual
    owes money for an outstanding balance or termination fee.

    ....

    How long will the porting process take?

    The new carrier can usually provide a good idea about how long the
    process will take.

    For a wireless-to-wireless transfer, the phone number should work
    within a few hours from the time the porting request is made of the
    old carrier.

    A wireline-to-wireless transfer may take several business days to
    complete. Ask the new carrier whether the current wireline number will
    be available for use during the transfer process.





  7. #7
    Steve
    Guest

    Re: ATTN: Nextel's unethical business practices

    Hello

    There is no way nextel is holding your number. We check with a few
    Depts and If you what out go. If your under Contract you will be hit.
    No Way Shape or form is nextel holding your personal number. If SO
    Please e-mail us. You will have your number in 4 hours.

    From steve




    On Sat, 29 May 2004 20:53:43 GMT, Bob Ward <[email protected]> wrote:

    >On Sat, 29 May 2004 10:06:39 -0400, Shawn Hearn <[email protected]>
    >wrote:
    >
    >>In article <[email protected]>,
    >> Mike Gill <[email protected]> wrote:
    >>>
    >>> This is exactly why I am worried about 'porting' my number
    >>> away from Nextel. They have no right to do this! File more
    >>> complaints and keep us posted! Thanks.

    >>
    >>This is standard practice amongst cell phone providers. Also, closing a
    >>cell phone account rarely happens immediately since most cell phone
    >>companies bill for future service, they close the account when the
    >>previously paid for service expires and they simply stop billing for
    >>additional months' worth of service. Same with regular phone companies
    >>too.

    >http://www.fcc.gov/cgb/NumberPortability/#earlyfee
    >
    >If a consumer has a long-term contract with a carrier, is that
    >consumer still obligated to pay an early termination fee even if
    >he/she ports the phone number to a new carrier?
    >
    >Yes. While consumers who wish to switch carriers may request service
    >from and port numbers to a new carrier at any time, they are still
    >obligated to pay any early termination fees they may have under an
    >existing contract, and they are obligated to pay any outstanding
    >balance owed to the old carrier.
    >
    >Consumers interested in switching providers should review their
    >existing contract to determine what fees or charges would apply.
    >
    >However, once a consumer has requested service from a new carrier, the
    >old carrier may not refuse to port a number, even if that individual
    >owes money for an outstanding balance or termination fee.
    >
    >...
    >
    >How long will the porting process take?
    >
    >The new carrier can usually provide a good idea about how long the
    >process will take.
    >
    >For a wireless-to-wireless transfer, the phone number should work
    >within a few hours from the time the porting request is made of the
    >old carrier.
    >
    >A wireline-to-wireless transfer may take several business days to
    >complete. Ask the new carrier whether the current wireline number will
    >be available for use during the transfer process.
    >


    Note: This post may contain mis*****ings, grammatical errors,
    disorganized sentence structure, or may entirely lack a coherent
    theme. These elements are natural to the process of writing, and will
    only add to the overall beauty of the post.



  • Similar Threads