Results 1 to 7 of 7
  1. #1
    johndoe
    Guest
    I have six phones on my business account. Just purchased all new phones and
    equipment about six months ago. On one of the I58sr phones, anytime you
    plug it into a wall or car charger, a message pops up that says
    "Incompatible Charger". The phone then shuts down.

    Went down to my local Nextel store and (where I have always purchased my
    Nextel equipment) and the guy said it was something wrong inside the phone
    (really?) THEN, he says there nothing they can do. I would have to pay $35
    to send the phone in to get repaired!

    Now this has happened three times with Nextel equipment I have purchased
    from this store...yet, they don't want to provide any customer assistance!
    So I called Motorola directly and the only thing they could do was ask me to
    send it in and they would repair the phone and send it back. How long this
    would take is anybody's guess.

    So does anyone know what is causing this error and how do you get Nextel to
    stand behind their products?







    See More: Incompatible Charger




  2. #2
    Juston
    Guest

    Re: Incompatible Charger

    Is the store and actual nextel store? or are they just authorized to sell
    their products. A lot of times, these stores will just sell you a cheap
    phone charger and try to pass it off as a nextel made charger.

    "johndoe" <[email protected]> wrote in message
    news:[email protected]
    > I have six phones on my business account. Just purchased all new phones

    and
    > equipment about six months ago. On one of the I58sr phones, anytime you
    > plug it into a wall or car charger, a message pops up that says
    > "Incompatible Charger". The phone then shuts down.
    >
    > Went down to my local Nextel store and (where I have always purchased my
    > Nextel equipment) and the guy said it was something wrong inside the phone
    > (really?) THEN, he says there nothing they can do. I would have to pay

    $35
    > to send the phone in to get repaired!
    >
    > Now this has happened three times with Nextel equipment I have purchased
    > from this store...yet, they don't want to provide any customer assistance!
    > So I called Motorola directly and the only thing they could do was ask me

    to
    > send it in and they would repair the phone and send it back. How long

    this
    > would take is anybody's guess.
    >
    > So does anyone know what is causing this error and how do you get Nextel

    to
    > stand behind their products?
    >
    >
    >
    >






  3. #3
    johndoe
    Guest

    Re: Incompatible Charger

    All they sell is Nextel equipment, so I assumed it was. All charges and
    supplies have been in Nextel brand boxes. Even so, it's the phones that have
    been defective. I tried the problem phone in five different chargers and it
    did the same thing on each....incompatible charge. After it charges for
    about 40-60 seconds, it shuts down. And if you don't disconnect it, the
    entire battery drains in a matter of an hour or two!

    > Is the store and actual nextel store? or are they just authorized to sell
    > their products. A lot of times, these stores will just sell you a cheap
    > phone charger and try to pass it off as a nextel made charger.








  4. #4
    MarkF
    Guest

    Re: Incompatible Charger

    Try swapping the battery with one from another phone. I had that
    issue once and it ended up being a battery connection issue.

    If the problem does go away when you change battery, clean the battery
    contacts on the suspected battery with a pencil eraser and try it
    again. If it fixes it, great, if not trash the battery.

    "johndoe" <[email protected]> wrote in message news:<[email protected]>...
    > All they sell is Nextel equipment, so I assumed it was. All charges and
    > supplies have been in Nextel brand boxes. Even so, it's the phones that have
    > been defective. I tried the problem phone in five different chargers and it
    > did the same thing on each....incompatible charge. After it charges for
    > about 40-60 seconds, it shuts down. And if you don't disconnect it, the
    > entire battery drains in a matter of an hour or two!
    >
    > > Is the store and actual nextel store? or are they just authorized to sell
    > > their products. A lot of times, these stores will just sell you a cheap
    > > phone charger and try to pass it off as a nextel made charger.




  5. #5
    Pika
    Guest

    Re: Incompatible Charger

    I have the same problem with my phones too! More so I do work in the dirt a
    lot so, at first I thought it was the phone seam's like longer I own the
    phone it going the more it's going to do it in 6 month maybe longer after
    buying it. So Motorola then sent me the contact cleaning kit which all it
    was is a tooth brush to clean the contact under the phone and on your
    charger contacts it work in few of our phones by cleaning it. Once it happen
    to and to find out I had a bad charger when I got a new charger the problem
    went away. What also I did is when you plug in the charger in the phone is
    to twist the charging plug a bit to make a better contact but make sure
    unplug the charger from the phone so it doe not say "Incompatible charger"
    if it still say that it will not charge you phone so make sure it doe not
    say that when charging it like doing nothing to it. but try to clean the
    contact first then work from there and see what happen.it happen to all our
    i90 i60 and i85. it never happen in our older like the i1000 and r370 one
    but I hope they fixed it in the newer i530 and i730 it just a pain to deal
    with so I feel your pain to. I am not even going to get into about calling
    Nextel or the store that's a pain too. Well hope I was helpful and hope it
    work out for you.
    "MarkF" <[email protected]> wrote in message
    news:[email protected]
    > Try swapping the battery with one from another phone. I had that
    > issue once and it ended up being a battery connection issue.
    >
    > If the problem does go away when you change battery, clean the battery
    > contacts on the suspected battery with a pencil eraser and try it
    > again. If it fixes it, great, if not trash the battery.
    >
    > "johndoe" <[email protected]> wrote in message

    news:<[email protected]>...
    > > All they sell is Nextel equipment, so I assumed it was. All charges and
    > > supplies have been in Nextel brand boxes. Even so, it's the phones that

    have
    > > been defective. I tried the problem phone in five different chargers

    and it
    > > did the same thing on each....incompatible charge. After it charges for
    > > about 40-60 seconds, it shuts down. And if you don't disconnect it, the
    > > entire battery drains in a matter of an hour or two!
    > >
    > > > Is the store and actual nextel store? or are they just authorized to

    sell
    > > > their products. A lot of times, these stores will just sell you a

    cheap
    > > > phone charger and try to pass it off as a nextel made charger.






  6. #6
    Myself
    Guest

    Re: Incompatible Charger

    could you please retype more clearly? thanks.

    "Pika" <[email protected]> wrote in message
    news:[email protected]
    > I have the same problem with my phones too! More so I do work in the dirt

    a
    > lot so, at first I thought it was the phone seam's like longer I own the
    > phone it going the more it's going to do it in 6 month maybe longer after
    > buying it. So Motorola then sent me the contact cleaning kit which all it
    > was is a tooth brush to clean the contact under the phone and on your
    > charger contacts it work in few of our phones by cleaning it. Once it

    happen
    > to and to find out I had a bad charger when I got a new charger the

    problem
    > went away. What also I did is when you plug in the charger in the phone is
    > to twist the charging plug a bit to make a better contact but make sure
    > unplug the charger from the phone so it doe not say "Incompatible charger"
    > if it still say that it will not charge you phone so make sure it doe not
    > say that when charging it like doing nothing to it. but try to clean the
    > contact first then work from there and see what happen.it happen to all

    our
    > i90 i60 and i85. it never happen in our older like the i1000 and r370 one
    > but I hope they fixed it in the newer i530 and i730 it just a pain to deal
    > with so I feel your pain to. I am not even going to get into about calling
    > Nextel or the store that's a pain too. Well hope I was helpful and hope it
    > work out for you.
    > "MarkF" <[email protected]> wrote in message
    > news:[email protected]
    > > Try swapping the battery with one from another phone. I had that
    > > issue once and it ended up being a battery connection issue.
    > >
    > > If the problem does go away when you change battery, clean the battery
    > > contacts on the suspected battery with a pencil eraser and try it
    > > again. If it fixes it, great, if not trash the battery.
    > >
    > > "johndoe" <[email protected]> wrote in message

    > news:<[email protected]>...
    > > > All they sell is Nextel equipment, so I assumed it was. All charges

    and
    > > > supplies have been in Nextel brand boxes. Even so, it's the phones

    that
    > have
    > > > been defective. I tried the problem phone in five different chargers

    > and it
    > > > did the same thing on each....incompatible charge. After it charges

    for
    > > > about 40-60 seconds, it shuts down. And if you don't disconnect it,

    the
    > > > entire battery drains in a matter of an hour or two!
    > > >
    > > > > Is the store and actual nextel store? or are they just authorized to

    > sell
    > > > > their products. A lot of times, these stores will just sell you a

    > cheap
    > > > > phone charger and try to pass it off as a nextel made charger.

    >
    >






  7. #7
    Pika
    Guest

    Re: Incompatible Charger

    X-Priority: 3
    X-MSMail-Priority: Normal
    X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
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    OK forget the BS I just said just try these steps I get to out of hand
    sometimes hahaha
    1. Get a tooth Brush and brush the contacts under the phone and also clean
    the contacts on the charger too. if that fails
    2. when you plug the charger in the phone twist plug a bit and watch the
    screen for a few seconds to see if the "Incompatible charger" displays again
    if so unplug and plug again.
    3. If all fails then check if your charger is still working if you have
    another charger try it with the other charger to see the "Incompatible
    charger" displays again or not
    "Myself" <[email protected]> wrote in message
    news:[email protected]
    > could you please retype more clearly? thanks.
    >
    > "Pika" <[email protected]> wrote in message
    > news:[email protected]
    > > I have the same problem with my phones too! More so I do work in the

    dirt
    > a
    > > lot so, at first I thought it was the phone seam's like longer I own the
    > > phone it going the more it's going to do it in 6 month maybe longer

    after
    > > buying it. So Motorola then sent me the contact cleaning kit which all

    it
    > > was is a tooth brush to clean the contact under the phone and on your
    > > charger contacts it work in few of our phones by cleaning it. Once it

    > happen
    > > to and to find out I had a bad charger when I got a new charger the

    > problem
    > > went away. What also I did is when you plug in the charger in the phone

    is
    > > to twist the charging plug a bit to make a better contact but make sure
    > > unplug the charger from the phone so it doe not say "Incompatible

    charger"
    > > if it still say that it will not charge you phone so make sure it doe

    not
    > > say that when charging it like doing nothing to it. but try to clean the
    > > contact first then work from there and see what happen.it happen to all

    > our
    > > i90 i60 and i85. it never happen in our older like the i1000 and r370

    one
    > > but I hope they fixed it in the newer i530 and i730 it just a pain to

    deal
    > > with so I feel your pain to. I am not even going to get into about

    calling
    > > Nextel or the store that's a pain too. Well hope I was helpful and hope

    it
    > > work out for you.
    > > "MarkF" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Try swapping the battery with one from another phone. I had that
    > > > issue once and it ended up being a battery connection issue.
    > > >
    > > > If the problem does go away when you change battery, clean the battery
    > > > contacts on the suspected battery with a pencil eraser and try it
    > > > again. If it fixes it, great, if not trash the battery.
    > > >
    > > > "johndoe" <[email protected]> wrote in message

    > > news:<[email protected]>...
    > > > > All they sell is Nextel equipment, so I assumed it was. All charges

    > and
    > > > > supplies have been in Nextel brand boxes. Even so, it's the phones

    > that
    > > have
    > > > > been defective. I tried the problem phone in five different

    chargers
    > > and it
    > > > > did the same thing on each....incompatible charge. After it charges

    > for
    > > > > about 40-60 seconds, it shuts down. And if you don't disconnect it,

    > the
    > > > > entire battery drains in a matter of an hour or two!
    > > > >
    > > > > > Is the store and actual nextel store? or are they just authorized

    to
    > > sell
    > > > > > their products. A lot of times, these stores will just sell you a

    > > cheap
    > > > > > phone charger and try to pass it off as a nextel made charger.

    > >
    > >

    >
    >






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