Nextal quality (was) Quality of posts in this newsgroup...

Previously in alt.cellular.nextel, Scott <[email protected]>
proclaimed :

>WindsorFox[SS] wrote:
>> iDENCustom wrote:
>>
>>> .... have dropped considerably.
>>>
>>> It should just be called alt.cellular.rdmiller (He's the only posting
>>> anything worthwhile.)
>>>
>>> Two years ago, this place was full of informative posts... now..
>>>
>> ...everyone uses the web forums. Of course per capita it still sucks
>> because there are so many obnoxious kids on the web forums.
>>
>>
>Part of it may also be users like me who have come to loathe Nextel and
>are in negotiations with them to eliminate or reduce early termination
>fees so we can move to a more reliable and customer focused provider.
>
>....Scott


We've had Nextel since number portability became available in Feb.? of
this year. We left AT&T for Nextel mainly for their PTT technology.
What we've found is that Nextel's calling plans are more expensive,
their signal strength is poor (frequent dropouts and "no signal"), and
their PTT only seems to connect half the time. Additionally, we were
unaware (our fault), that Nextel's phones are completely useless
except in the US. They don't even work in the USVI.

Come Feb of next year, (or if it's possible to drop out before then
without the early termination fee), we'll again look at another
carrier (unless Nextel significantly improves the quality of their
service). and go through this whole fiasco again.

AT&T sucked, Nextel sucks, Sprint sucks. Anyone in the metro
DC area (I live in Herndon Va.), have any experience with Verizon?
I believe they're the only carrier that has a signal on the metro
system.




__________________________________________________________________________

People are more violently opposed to fur than leather because it's
safer to harass rich women than motorcycle gangs.
-Unknown
__________________________________________________________________________
Remove "die spammers" to email

---

› See More: Nextal quality (was) Quality of posts in this newsgroup...

I have yet to find a carrier that everyone likes....

According to JDPowers, AT&T is supreme.


"wideglide01" <[email protected]> wrote in message
news:[email protected]...
> Previously in alt.cellular.nextel, Scott <[email protected]>
> proclaimed :
>
> >WindsorFox[SS] wrote:
> >> iDENCustom wrote:
> >>
> >>> .... have dropped considerably.
> >>>
> >>> It should just be called alt.cellular.rdmiller (He's the only posting
> >>> anything worthwhile.)
> >>>
> >>> Two years ago, this place was full of informative posts... now..
> >>>
> >> ...everyone uses the web forums. Of course per capita it still sucks
> >> because there are so many obnoxious kids on the web forums.
> >>
> >>
> >Part of it may also be users like me who have come to loathe Nextel and
> >are in negotiations with them to eliminate or reduce early termination
> >fees so we can move to a more reliable and customer focused provider.
> >
> >....Scott
>
>
> We've had Nextel since number portability became available in Feb.? of
> this year. We left AT&T for Nextel mainly for their PTT technology.
> What we've found is that Nextel's calling plans are more expensive,
> their signal strength is poor (frequent dropouts and "no signal"), and
> their PTT only seems to connect half the time. Additionally, we were
> unaware (our fault), that Nextel's phones are completely useless
> except in the US. They don't even work in the USVI.
>
> Come Feb of next year, (or if it's possible to drop out before then
> without the early termination fee), we'll again look at another
> carrier (unless Nextel significantly improves the quality of their
> service). and go through this whole fiasco again.
>
> AT&T sucked, Nextel sucks, Sprint sucks. Anyone in the metro
> DC area (I live in Herndon Va.), have any experience with Verizon?
> I believe they're the only carrier that has a signal on the metro
> system.
>
>
>
>
> __________________________________________________________________________
>
> People are more violently opposed to fur than leather because it's
> safer to harass rich women than motorcycle gangs.
> -Unknown
> __________________________________________________________________________
> Remove "die spammers" to email

> We've had Nextel since number portability became available in Feb.? of
> this year. We left AT&T for Nextel mainly for their PTT technology.
> What we've found is that Nextel's calling plans are more expensive,
> their signal strength is poor (frequent dropouts and "no signal"), and
> their PTT only seems to connect half the time. Additionally, we were
> unaware (our fault), that Nextel's phones are completely useless
> except in the US. They don't even work in the USVI.
>
> Come Feb of next year, (or if it's possible to drop out before then
> without the early termination fee), we'll again look at another
> carrier (unless Nextel significantly improves the quality of their
> service). and go through this whole fiasco again.
>
> AT&T sucked, Nextel sucks, Sprint sucks. Anyone in the metro
> DC area (I live in Herndon Va.), have any experience with Verizon?
> I believe they're the only carrier that has a signal on the metro
> system.


As for us, expense is a lot less important than consistent and reliable
service. We don't expect Nextel or any other carrier to be perfect, but,
what we have found with Nextel is that in many areas that we travel and
work in they are are having what we believe to be capacity issues. In
other words, up until recently, the phones worked consistently and now
they don't. As for customer service, it is just awful. We have generated
2 trouble tickets, both were closed with them sending us a text message
after we specifically said NO text message, please call us. We are now
on our 3rd trouble ticket so we will see what happens.

iDENCustom wrote:

> I have yet to find a carrier that everyone likes....
>
> According to JDPowers, AT&T is supreme.

I agree 100%! I was with Verizon for 16 or 17 years back when it was
Bell Atlantic/Bell Atlantic Nynex. We left because at the time they did
not have good coverage where we moved to. We switched to AT&T and for
the most part had no problems with them. We were on their TDMA system
and my local sales contact was excellent and fortunately still a friend
today. I can not speak about AT&T's GSM network as I have no personal
experience with it. As for customer service, *IF* we went back, I would
have no problem because as I mentioned I have a friend there.

We only left AT&T for Nextel because of their PTT and incoming free call
plans. I won't rehash what I just wrote in a previous post but will say
this. With M2M plans being common now, PTT is far less important to us.
Regarding free incoming calls, with Nextel's network capacity issues (at
least where I travel) "free" anything does not mean anything to me.

When I 1st called Nextel to discuss my problems the first thing that
they did was give me a credit on my account. That's nice but doesn't
help me and I told them to save the credit and fix the capacity issues.
IMO, and I have *NOTHING* to base this on but suspicion, my sense is
that they are not putting money into capacity right now until they get
their spectrum issue resolved with the FCC and CTIA. Again, I have no
inside knowledge or sources.

To your original point though, I agree that none of us will ever find a
carrier that we like all the time. The trick is to find one that is
relatively consistent where we live, work and mostly travel. For me,
that ain't Nextel anymore unless they come up big this week with a plan
of action for where I live and spend my summer.

What I want to say about this love/hate relationship with Nextel is this:if
you need the walkie talkie;a.k.a. Direct Connect feature,then Nextel is for
you.If Nextel`s coverage,and it`s D.C. is not to your liking,then,by all
means,seek another carrier with better coverage.I live in Homestead,Fla.The
reason I choosed Nextel was for it`s D.C. capability.So far I have been very
happy with it.I understand the variables involved in the technology,so I
don`t really have any gripes towards Nextel, if any of my D.C. calls are
dropped once in a while.Even the salesman at Nextel suggested to me that
other cellular companies were cheaper than Nextel`s,but I said I wanted
Nextel just because of their ability to connect me with (in my case) my
loved ones in under a second,like a walkie talkie.Nextel is not for
everyone,they publish in the web their coverage,if you don`t fall within
it,don`t complain after you sign up.If you did check before signing up and
still get poor service,then cut your looses and move on.Such are the
inconveniences of cellular technology.

Gilberto A Rivera wrote:
> What I want to say about this love/hate relationship with Nextel is this:if
> you need the walkie talkie;a.k.a. Direct Connect feature,then Nextel is for
> you.If Nextel`s coverage,and it`s D.C. is not to your liking,then,by all
> means,seek another carrier with better coverage.I live in Homestead,Fla.The
> reason I choosed Nextel was for it`s D.C. capability.So far I have been very
> happy with it.I understand the variables involved in the technology,so I
> don`t really have any gripes towards Nextel, if any of my D.C. calls are
> dropped once in a while.Even the salesman at Nextel suggested to me that
> other cellular companies were cheaper than Nextel`s,but I said I wanted
> Nextel just because of their ability to connect me with (in my case) my
> loved ones in under a second,like a walkie talkie.Nextel is not for
> everyone,they publish in the web their coverage,if you don`t fall within
> it,don`t complain after you sign up.If you did check before signing up and
> still get poor service,then cut your looses and move on.Such are the
> inconveniences of cellular technology.
>
>

If I buy into this, I'd be curious to what you would say to someone like
me who has had consistent phone service from Nextel for about 11 months
in his home area and the area that he spends the summer in BUT now has
service problems (capacity) in those same areas. In other words, these
are NEW problems that thus far Nextel is refusing to acknowledge much
less act on in a meaningful way thus far.

As for cutting losses and moving on, maybe you only have one phone to
worry about so no big deal. For me, that's not the case so financially
the ramifications are heavy.

Hello all

Funny how we all speak about nextel.. Love or hate them.
Like to say this. We tryed them all at this point in FL market.

1 ATT GSM is very poor down here in south fl and my friends are very
unhappy with them. My good budy was in LA and Drop calls big time
2 Cingular Now is down hill with there GSM.Just gave back 12 V600
3 Verizon is real poor down here, REASON there using the old Primco
System. On the other hand Verizon is good in NY
4 We use Sprint and Nextel for our Company There are good days and bad
Days. I don't Think you will find a cell company with 100% great
service

From Steve
Fleet Ops

On Sun, 13 Jun 2004 21:50:55 -0400, Scott <[email protected]> wrote:

>Gilberto A Rivera wrote:
>> What I want to say about this love/hate relationship with Nextel is this:if
>> you need the walkie talkie;a.k.a. Direct Connect feature,then Nextel is for
>> you.If Nextel`s coverage,and it`s D.C. is not to your liking,then,by all
>> means,seek another carrier with better coverage.I live in Homestead,Fla.The
>> reason I choosed Nextel was for it`s D.C. capability.So far I have been very
>> happy with it.I understand the variables involved in the technology,so I
>> don`t really have any gripes towards Nextel, if any of my D.C. calls are
>> dropped once in a while.Even the salesman at Nextel suggested to me that
>> other cellular companies were cheaper than Nextel`s,but I said I wanted
>> Nextel just because of their ability to connect me with (in my case) my
>> loved ones in under a second,like a walkie talkie.Nextel is not for
>> everyone,they publish in the web their coverage,if you don`t fall within
>> it,don`t complain after you sign up.If you did check before signing up and
>> still get poor service,then cut your looses and move on.Such are the
>> inconveniences of cellular technology.
>>
>>
>
>If I buy into this, I'd be curious to what you would say to someone like
>me who has had consistent phone service from Nextel for about 11 months
>in his home area and the area that he spends the summer in BUT now has
>service problems (capacity) in those same areas. In other words, these
>are NEW problems that thus far Nextel is refusing to acknowledge much
>less act on in a meaningful way thus far.
>
>As for cutting losses and moving on, maybe you only have one phone to
>worry about so no big deal. For me, that's not the case so financially
>the ramifications are heavy.

Note: This post may contain mis*****ings, grammatical errors,
disorganized sentence structure, or may entirely lack a coherent
theme. These elements are natural to the process of writing, and will
only add to the overall beauty of the post.

Steve wrote:
> Hello all
>
> Funny how we all speak about nextel.. Love or hate them.
> Like to say this. We tryed them all at this point in FL market.

Agreed, which, is why I have been very careful not to say something like
"Nextel sucks and XYZ rocks". I realize that all carriers have their
good points/days and bad points/days. What's more upsetting to me
however is my real-world 1st hand experience over the last 15 days or so
with Nextel's horrific customer service. I am confident that any carrier
can plug service (coverage) holes but I have little confidence that
Nextel can, or perhaps better stated wants to fix their customer service.

As I ponder a new provider cost is of no concern to me. Consistent and
reliable service along with AWESOME customer service are my priorities.

wideglide01 wrote:


>
> We've had Nextel since number portability became available in Feb.? of
> this year. We left AT&T for Nextel mainly for their PTT technology.
> What we've found is that Nextel's calling plans are more expensive,

Even with free incoming calls??

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