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  1. #1
    iRadioChicago
    Guest
    Welcome to NEXTEL..................
    "Peterbilt" <[email protected]> wrote in message
    news:[email protected]
    > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    fee.
    > I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
    > wants me to do one of three things.
    >
    > 1) Send the BB back to Rim for warranty repair so I'll be without a phone
    > for at least two weeks and I have to pay shipping I'm sure.
    > 2) Pay a service center $35 for a repair that is clearly a warranty repair
    > and should be for free.
    > 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
    > not free if I have to pay $2.50 per month.
    >
    > All of these are unacceptable!
    > I bought the phone from Nextel.com (directly from Nextel) so why do I have
    > to send it to Rim for repair? With Sprint, I buy a phone from them and

    THEY
    > repair or replace it, not the manufacturer. You would think paying over

    $400
    > for a phone and $100 per month for service they would 'try' to accomodate
    > you a little. All I have gotten was a wealth of mis-information from

    Nextel,
    > empty pockets and the run around to three, yes three service centers that
    > wouldn't look at the phone. One of these was Staples and they don't even
    > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >
    >






    See More: Very unhappy with Nextel




  2. #2
    iRadioChicago
    Guest

    Re: Very unhappy with Nextel

    Also You think that's bad wait till you see your first bill
    !!!!!!!!!!!!!!!!!
    "Peterbilt" <[email protected]> wrote in message
    news:[email protected]
    > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    fee.
    > I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
    > wants me to do one of three things.
    >
    > 1) Send the BB back to Rim for warranty repair so I'll be without a phone
    > for at least two weeks and I have to pay shipping I'm sure.
    > 2) Pay a service center $35 for a repair that is clearly a warranty repair
    > and should be for free.
    > 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
    > not free if I have to pay $2.50 per month.
    >
    > All of these are unacceptable!
    > I bought the phone from Nextel.com (directly from Nextel) so why do I have
    > to send it to Rim for repair? With Sprint, I buy a phone from them and

    THEY
    > repair or replace it, not the manufacturer. You would think paying over

    $400
    > for a phone and $100 per month for service they would 'try' to accomodate
    > you a little. All I have gotten was a wealth of mis-information from

    Nextel,
    > empty pockets and the run around to three, yes three service centers that
    > wouldn't look at the phone. One of these was Staples and they don't even
    > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >
    >






  3. #3
    Peterbilt
    Guest

    Re: Very unhappy with Nextel

    I did see my first bill and wasn't happy but I was willing to deal with it.
    Nextel thinks they have the consumer by the balls but if enough people feel
    the way I do and they take action Nextel will be forced to change their
    corporate policy if they want to stay in business.

    "iRadioChicago" <[email protected]> wrote in message
    news:[email protected]
    > Also You think that's bad wait till you see your first bill
    > !!!!!!!!!!!!!!!!!
    > "Peterbilt" <[email protected]> wrote in message
    > news:[email protected]
    > > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    > fee.
    > > I bought a Blackberry 7510 and the DC button needs to be replaced.

    Nextel
    > > wants me to do one of three things.
    > >
    > > 1) Send the BB back to Rim for warranty repair so I'll be without a

    phone
    > > for at least two weeks and I have to pay shipping I'm sure.
    > > 2) Pay a service center $35 for a repair that is clearly a warranty

    repair
    > > and should be for free.
    > > 3) Pay $2.50 per month for 'free' repair at any service center. But,

    it's
    > > not free if I have to pay $2.50 per month.
    > >
    > > All of these are unacceptable!
    > > I bought the phone from Nextel.com (directly from Nextel) so why do I

    have
    > > to send it to Rim for repair? With Sprint, I buy a phone from them and

    > THEY
    > > repair or replace it, not the manufacturer. You would think paying over

    > $400
    > > for a phone and $100 per month for service they would 'try' to

    accomodate
    > > you a little. All I have gotten was a wealth of mis-information from

    > Nextel,
    > > empty pockets and the run around to three, yes three service centers

    that
    > > wouldn't look at the phone. One of these was Staples and they don't even
    > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    > >
    > >

    >
    >






  4. #4
    Peterbilt
    Guest

    Re: Very unhappy with Nextel

    Actually it's bye bye Nextel.

    "iRadioChicago" <[email protected]> wrote in message
    news:[email protected]
    > Welcome to NEXTEL..................
    > "Peterbilt" <[email protected]> wrote in message
    > news:[email protected]
    > > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    > fee.
    > > I bought a Blackberry 7510 and the DC button needs to be replaced.

    Nextel
    > > wants me to do one of three things.
    > >
    > > 1) Send the BB back to Rim for warranty repair so I'll be without a

    phone
    > > for at least two weeks and I have to pay shipping I'm sure.
    > > 2) Pay a service center $35 for a repair that is clearly a warranty

    repair
    > > and should be for free.
    > > 3) Pay $2.50 per month for 'free' repair at any service center. But,

    it's
    > > not free if I have to pay $2.50 per month.
    > >
    > > All of these are unacceptable!
    > > I bought the phone from Nextel.com (directly from Nextel) so why do I

    have
    > > to send it to Rim for repair? With Sprint, I buy a phone from them and

    > THEY
    > > repair or replace it, not the manufacturer. You would think paying over

    > $400
    > > for a phone and $100 per month for service they would 'try' to

    accomodate
    > > you a little. All I have gotten was a wealth of mis-information from

    > Nextel,
    > > empty pockets and the run around to three, yes three service centers

    that
    > > wouldn't look at the phone. One of these was Staples and they don't even
    > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    > >
    > >

    >
    >






  5. #5
    iRadioChicago
    Guest

    Re: Very unhappy with Nextel

    I wish you luck. I agree Cell service sucks,direct connect is great but they
    have fees for everything even charge you per month so that if you go into a
    service center they take you first. that's if you want to pay for that
    service if not then you must wait for them to fix your phone.
    "Peterbilt" <[email protected]> wrote in message
    news:[email protected]
    > I did see my first bill and wasn't happy but I was willing to deal with

    it.
    > Nextel thinks they have the consumer by the balls but if enough people

    feel
    > the way I do and they take action Nextel will be forced to change their
    > corporate policy if they want to stay in business.
    >
    > "iRadioChicago" <[email protected]> wrote in message
    > news:[email protected]
    > > Also You think that's bad wait till you see your first bill
    > > !!!!!!!!!!!!!!!!!
    > > "Peterbilt" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I'm going back to Sprint ASAP. I'll even pay the $150 early

    termination
    > > fee.
    > > > I bought a Blackberry 7510 and the DC button needs to be replaced.

    > Nextel
    > > > wants me to do one of three things.
    > > >
    > > > 1) Send the BB back to Rim for warranty repair so I'll be without a

    > phone
    > > > for at least two weeks and I have to pay shipping I'm sure.
    > > > 2) Pay a service center $35 for a repair that is clearly a warranty

    > repair
    > > > and should be for free.
    > > > 3) Pay $2.50 per month for 'free' repair at any service center. But,

    > it's
    > > > not free if I have to pay $2.50 per month.
    > > >
    > > > All of these are unacceptable!
    > > > I bought the phone from Nextel.com (directly from Nextel) so why do I

    > have
    > > > to send it to Rim for repair? With Sprint, I buy a phone from them and

    > > THEY
    > > > repair or replace it, not the manufacturer. You would think paying

    over
    > > $400
    > > > for a phone and $100 per month for service they would 'try' to

    > accomodate
    > > > you a little. All I have gotten was a wealth of mis-information from

    > > Nextel,
    > > > empty pockets and the run around to three, yes three service centers

    > that
    > > > wouldn't look at the phone. One of these was Staples and they don't

    even
    > > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    > > >
    > > >

    > >
    > >

    >
    >






  6. #6
    WindsorFox[SS]
    Guest

    Re: Very unhappy with Nextel

    Peterbilt wrote:

    > All of these are unacceptable!
    > I bought the phone from Nextel.com (directly from Nextel) so why do I have
    > to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
    > repair or replace it, not the manufacturer. You would think paying over $400
    > for a phone and $100 per month for service they would 'try' to accomodate
    > you a little. All I have gotten was a wealth of mis-information from Nextel,
    > empty pockets and the run around to three, yes three service centers that
    > wouldn't look at the phone. One of these was Staples and they don't even
    > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >
    >



    I never understood buying a cell phone over the web when you can
    put your hands on it and get the same price by going to the local
    store to get it.




  7. #7
    WindsorFox[SS]
    Guest

    Re: Very unhappy with Nextel

    iRadioChicago wrote:

    > I wish you luck. I agree Cell service sucks,direct connect is great but they
    > have fees for everything even charge you per month so that if you go into a
    > service center they take you first. that's if you want to pay for that
    > service if not then you must wait for them to fix your phone.
    > "Peterbilt" <[email protected]> wrote in message
    > news:[email protected]
    >


    Well, I had an i90 that went belly up. I went to the local
    Nextel store, factory store, not a partner and they swapped it under
    warranty. I suppose they will get away with what ever you let them
    get away with....




  8. #8
    Peterbilt
    Guest

    Re: Very unhappy with Nextel

    I got it through a company in which I am a partner. That' the way the CEO
    wanted to do it.

    "WindsorFox[SS]" <[email protected]> wrote in message
    news:[email protected]
    > Peterbilt wrote:
    >
    > > All of these are unacceptable!
    > > I bought the phone from Nextel.com (directly from Nextel) so why do I

    have
    > > to send it to Rim for repair? With Sprint, I buy a phone from them and

    THEY
    > > repair or replace it, not the manufacturer. You would think paying over

    $400
    > > for a phone and $100 per month for service they would 'try' to

    accomodate
    > > you a little. All I have gotten was a wealth of mis-information from

    Nextel,
    > > empty pockets and the run around to three, yes three service centers

    that
    > > wouldn't look at the phone. One of these was Staples and they don't even
    > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    > >
    > >

    >
    >
    > I never understood buying a cell phone over the web when you can
    > put your hands on it and get the same price by going to the local
    > store to get it.
    >






  9. #9
    Mark
    Guest

    Re: Very unhappy with Nextel

    On Thu, 12 Aug 2004 02:41:18 -0500, "WindsorFox[SS]"
    <[email protected]> wrote:

    >Peterbilt wrote:
    >
    >> All of these are unacceptable!
    >> I bought the phone from Nextel.com (directly from Nextel) so why do I have
    >> to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
    >> repair or replace it, not the manufacturer. You would think paying over $400
    >> for a phone and $100 per month for service they would 'try' to accomodate
    >> you a little. All I have gotten was a wealth of mis-information from Nextel,
    >> empty pockets and the run around to three, yes three service centers that
    >> wouldn't look at the phone. One of these was Staples and they don't even
    >> repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >>
    >>

    >
    >
    > I never understood buying a cell phone over the web when you can
    >put your hands on it and get the same price by going to the local
    >store to get it.


    Hmmm. Let's see why. I got my i60c's for free over the web, yet the stores
    still wanted more than $50 for them at that time. Lots of rebates if you buy
    on the web. None in the stores (at least not as good).





  10. #10
    iRadioChicago
    Guest

    Re: Very unhappy with Nextel

    Yes under Warranty but what if its not under warranty?
    "WindsorFox[SS]" <[email protected]> wrote in message
    news:[email protected]
    > iRadioChicago wrote:
    >
    > > I wish you luck. I agree Cell service sucks,direct connect is great but

    they
    > > have fees for everything even charge you per month so that if you go

    into a
    > > service center they take you first. that's if you want to pay for that
    > > service if not then you must wait for them to fix your phone.
    > > "Peterbilt" <[email protected]> wrote in message
    > > news:[email protected]
    > >

    >
    > Well, I had an i90 that went belly up. I went to the local
    > Nextel store, factory store, not a partner and they swapped it under
    > warranty. I suppose they will get away with what ever you let them
    > get away with....
    >






  11. #11
    WindsorFox[SS]
    Guest

    Re: Very unhappy with Nextel

    iRadioChicago wrote:

    > Yes under Warranty but what if its not under warranty?
    > "WindsorFox[SS]" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>iRadioChicago wrote:
    >>
    >>
    >>>I wish you luck. I agree Cell service sucks,direct connect is great but

    >
    > they
    >
    >>>have fees for everything even charge you per month so that if you go

    >
    > into a
    >
    >>>service center they take you first. that's if you want to pay for that
    >>>service if not then you must wait for them to fix your phone.
    >>>"Peterbilt" <[email protected]> wrote in message
    >>>news:[email protected]
    >>>

    >>
    >> Well, I had an i90 that went belly up. I went to the local
    >>Nextel store, factory store, not a partner and they swapped it under
    >>warranty. I suppose they will get away with what ever you let them
    >>get away with....
    >>

    >
    >
    >





    Okay, can all of you go read the rules of how to post on Usenet
    please?....




  12. #12
    Mark
    Guest

    Re: Very unhappy with Nextel

    Take your own advice and stop bottom posting. That's so 2003ish.


    On Thu, 12 Aug 2004 16:33:57 -0500, "WindsorFox[SS]"
    <[email protected]> wrote:

    >iRadioChicago wrote:
    >
    >> Yes under Warranty but what if its not under warranty?
    >> "WindsorFox[SS]" <[email protected]> wrote in message
    >> news:[email protected]
    >>
    >>>iRadioChicago wrote:
    >>>
    >>>
    >>>>I wish you luck. I agree Cell service sucks,direct connect is great but

    >>
    >> they
    >>
    >>>>have fees for everything even charge you per month so that if you go

    >>
    >> into a
    >>
    >>>>service center they take you first. that's if you want to pay for that
    >>>>service if not then you must wait for them to fix your phone.
    >>>>"Peterbilt" <[email protected]> wrote in message
    >>>>news:[email protected]
    >>>>
    >>>
    >>> Well, I had an i90 that went belly up. I went to the local
    >>>Nextel store, factory store, not a partner and they swapped it under
    >>>warranty. I suppose they will get away with what ever you let them
    >>>get away with....
    >>>

    >>
    >>
    >>

    >
    >
    >
    >
    > Okay, can all of you go read the rules of how to post on Usenet
    >please?....





  13. #13
    MichiganHotBear
    Guest

    Re: Very unhappy with Nextel

    First off, you didn't state when you purchsed the phone and what the
    warranty is.

    Secondly, I pay the $2.50/month service plan and then they will fix
    (actually they replace it) your phone for any reason at all. You call
    Motorola service. They send FedEx that same day to pick up your phone and
    you get a replacement 2 days later. I think that's pretty fair service.

    Plus by stating that you are going to return to the ****tiest phone company
    in the world ((Sprint, or as i call them Shint). OK. Second ****tiest. I
    forgot about AT&T (AT&****)), you have reduced your credibilty to less than
    zero.

    Good luck with your whining
    "Peterbilt" <[email protected]> wrote in message
    news:[email protected]
    > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    fee.
    > I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
    > wants me to do one of three things.
    >
    > 1) Send the BB back to Rim for warranty repair so I'll be without a phone
    > for at least two weeks and I have to pay shipping I'm sure.
    > 2) Pay a service center $35 for a repair that is clearly a warranty repair
    > and should be for free.
    > 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
    > not free if I have to pay $2.50 per month.
    >
    > All of these are unacceptable!
    > I bought the phone from Nextel.com (directly from Nextel) so why do I have
    > to send it to Rim for repair? With Sprint, I buy a phone from them and

    THEY
    > repair or replace it, not the manufacturer. You would think paying over

    $400
    > for a phone and $100 per month for service they would 'try' to accomodate
    > you a little. All I have gotten was a wealth of mis-information from

    Nextel,
    > empty pockets and the run around to three, yes three service centers that
    > wouldn't look at the phone. One of these was Staples and they don't even
    > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >
    >







  14. #14
    Peterbilt
    Guest

    Re: Very unhappy with Nextel

    I got the phone about two months ago and has a one year warranty. Explain to
    me why I have to pay $2.50 for a warranty repair when a warranty repair is
    free.. or should be free? I barely used the direct connect button so it
    could not be from over use or abuse.Why would I call Motorola when the phone
    is made by RIM? What makes you an authority on cell phone providers? I was
    with Sprint since December 2001 and was very happy with them. The only
    reason I left them was because I wanted to be able to get my pop3 email sent
    to the phone while away from a computer. When I ever had a problem with a
    Sprint phone I took it back to a Sprint store and the next day I would
    either have the phone fixed or replaced... FOR FREE.... meaning NO CHARGE at
    all. I didn't have to pay a monthly charge.

    Stating that my credibility is less than zero, you have diminished your own
    because yours is an opinion, not a fact. Opinions are like assholes,
    everyone has one and they all stink. My opinion is that Nextel sucks.

    http://www.consumeraffairs.com/cell_phones/nextel.html

    "MichiganHotBear" <[email protected]> wrote in message
    news:[email protected]
    > First off, you didn't state when you purchsed the phone and what the
    > warranty is.
    >
    > Secondly, I pay the $2.50/month service plan and then they will fix
    > (actually they replace it) your phone for any reason at all. You call
    > Motorola service. They send FedEx that same day to pick up your phone and
    > you get a replacement 2 days later. I think that's pretty fair service.
    >
    > Plus by stating that you are going to return to the ****tiest phone

    company
    > in the world ((Sprint, or as i call them Shint). OK. Second ****tiest. I
    > forgot about AT&T (AT&****)), you have reduced your credibilty to less

    than
    > zero.
    >
    > Good luck with your whining
    > "Peterbilt" <[email protected]> wrote in message
    > news:[email protected]
    > > I'm going back to Sprint ASAP. I'll even pay the $150 early termination

    > fee.
    > > I bought a Blackberry 7510 and the DC button needs to be replaced.

    Nextel
    > > wants me to do one of three things.
    > >
    > > 1) Send the BB back to Rim for warranty repair so I'll be without a

    phone
    > > for at least two weeks and I have to pay shipping I'm sure.
    > > 2) Pay a service center $35 for a repair that is clearly a warranty

    repair
    > > and should be for free.
    > > 3) Pay $2.50 per month for 'free' repair at any service center. But,

    it's
    > > not free if I have to pay $2.50 per month.
    > >
    > > All of these are unacceptable!
    > > I bought the phone from Nextel.com (directly from Nextel) so why do I

    have
    > > to send it to Rim for repair? With Sprint, I buy a phone from them and

    > THEY
    > > repair or replace it, not the manufacturer. You would think paying over

    > $400
    > > for a phone and $100 per month for service they would 'try' to

    accomodate
    > > you a little. All I have gotten was a wealth of mis-information from

    > Nextel,
    > > empty pockets and the run around to three, yes three service centers

    that
    > > wouldn't look at the phone. One of these was Staples and they don't even
    > > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    > >
    > >

    >
    >
    >




  15. #15
    Argon15
    Guest

    Re: Very unhappy with Nextel

    On 8/12/04 12:14 AM, in article
    [email protected], "Peterbilt"
    <[email protected]> wrote:

    > I'm going back to Sprint ASAP. I'll even pay the $150 early termination fee.
    > I bought a Blackberry 7510 and the DC button needs to be replaced. Nextel
    > wants me to do one of three things.
    >
    > 1) Send the BB back to Rim for warranty repair so I'll be without a phone
    > for at least two weeks and I have to pay shipping I'm sure.
    > 2) Pay a service center $35 for a repair that is clearly a warranty repair
    > and should be for free.
    > 3) Pay $2.50 per month for 'free' repair at any service center. But, it's
    > not free if I have to pay $2.50 per month.
    >
    > All of these are unacceptable!
    > I bought the phone from Nextel.com (directly from Nextel) so why do I have
    > to send it to Rim for repair? With Sprint, I buy a phone from them and THEY
    > repair or replace it, not the manufacturer. You would think paying over $400
    > for a phone and $100 per month for service they would 'try' to accomodate
    > you a little. All I have gotten was a wealth of mis-information from Nextel,
    > empty pockets and the run around to three, yes three service centers that
    > wouldn't look at the phone. One of these was Staples and they don't even
    > repair phones at all. Bye bye Nextel... YOU'RE SERVICE SUCKS!
    >
    >

    Because Nextel is a carrier, not a repair shop. Not everything in life is
    free and we all have to live with some inconvenience.




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