i710 Problems

Hello everyone,

I recently purchased (2) i710's and I'm having the same problem(s) with
both units. I will try to explain as best as I can.

On several occasions I have tried to make phone calls and I get a
rapid busy signal type sound. The signal strength bars are all showing
and there are no error messages displayed. I then try to Direct Connect
someone and I get that loud tone and a "unavailable" message. If I call
my Nextel from a "land-line" I get the "Please hold while the Nextel
subscriber you are trying to reach is located". I then shut the unit
off and turn it back on and everything is fine. I've had these units
checked at my local Nextel Service Center 3 times so far! The first
time they did a 'software upgrade". That solved the problem for about 2
hours and it happened again. The second time they did something that
sounded like an "antenna patch"? That lasted a whole 24 hours and then
they acted up again. The 3RD TIME the said they would "swap out" the
units for 2 new ones. OK fine. Guess what... yep, same problems again.
Each time the tech wizards (LOL) there said there are no problems
reported in my area (South Suburbs of Chicago). Customer service has
been pretty much useless with helping my problem. I've been a "valued"
customer as they put it for almost 4 years and spend close to $175
bucks a month with these guys and all they can say is "We apologize for
the problems you are having". UUUGGGHHH!!!!!

Has anyone else had similar problems with these units? Please let me
know. And Thanks for allowing me to blow off a little steam here.

---

› See More: i710 Problems

I doubt this is a phone problem. Sounds more like network congestion to me.

"chicagoradiospy" <[email protected]> wrote in message
news:[email protected]...
> Hello everyone,
>
> I recently purchased (2) i710's and I'm having the same problem(s) with
> both units. I will try to explain as best as I can.
>
> On several occasions I have tried to make phone calls and I get a
> rapid busy signal type sound. The signal strength bars are all showing
> and there are no error messages displayed. I then try to Direct Connect
> someone and I get that loud tone and a "unavailable" message. If I call
> my Nextel from a "land-line" I get the "Please hold while the Nextel
> subscriber you are trying to reach is located". I then shut the unit
> off and turn it back on and everything is fine. I've had these units
> checked at my local Nextel Service Center 3 times so far! The first
> time they did a 'software upgrade". That solved the problem for about 2
> hours and it happened again. The second time they did something that
> sounded like an "antenna patch"? That lasted a whole 24 hours and then
> they acted up again. The 3RD TIME the said they would "swap out" the
> units for 2 new ones. OK fine. Guess what... yep, same problems again.
> Each time the tech wizards (LOL) there said there are no problems
> reported in my area (South Suburbs of Chicago). Customer service has
> been pretty much useless with helping my problem. I've been a "valued"
> customer as they put it for almost 4 years and spend close to $175
> bucks a month with these guys and all they can say is "We apologize for
> the problems you are having". UUUGGGHHH!!!!!
>
> Has anyone else had similar problems with these units? Please let me
> know. And Thanks for allowing me to blow off a little steam here.
>

chicagoradiospy wrote:
> Hello everyone,
>
> I recently purchased (2) i710's and I'm having the same problem(s) with
> both units. I will try to explain as best as I can.
>
> On several occasions I have tried to make phone calls and I get a
> rapid busy signal type sound. The signal strength bars are all showing
> and there are no error messages displayed. I then try to Direct Connect
> someone and I get that loud tone and a "unavailable" message. If I call
> my Nextel from a "land-line" I get the "Please hold while the Nextel
> subscriber you are trying to reach is located". I then shut the unit
> off and turn it back on and everything is fine. I've had these units
> checked at my local Nextel Service Center 3 times so far! The first
> time they did a 'software upgrade". That solved the problem for about 2
> hours and it happened again. The second time they did something that
> sounded like an "antenna patch"? That lasted a whole 24 hours and then
> they acted up again. The 3RD TIME the said they would "swap out" the
> units for 2 new ones. OK fine. Guess what... yep, same problems again.
> Each time the tech wizards (LOL) there said there are no problems
> reported in my area (South Suburbs of Chicago). Customer service has
> been pretty much useless with helping my problem. I've been a "valued"
> customer as they put it for almost 4 years and spend close to $175
> bucks a month with these guys and all they can say is "We apologize for
> the problems you are having". UUUGGGHHH!!!!!
>
> Has anyone else had similar problems with these units? Please let me
> know. And Thanks for allowing me to blow off a little steam here.
>
Actually I have and I called my local nextel store and they said they
would swap it out for me. My 710 start squeeling like a modem then I
have to power cycle it. I did have 730 but they were worse.

I've been having the same problems since I switched to I50sx from the
old "indestructable bricks" (i500 which worked flawlessly.) They tried
to troubleshoot but their final solution was to try a new phone. The
company I work for purchased the i710 and I was okay for a few months
and then the problems came up again. The amazing thing is the time at
which the problem seems to occur. I would be talking to a co-worker
via directconnect, let go of the button, not hear a reply for ten
seconds, and VIOLA! I am dead in water! No phone or direct connect.
A whole minute must be dedicated to resetting my phone. And here's the
good part: the other Nextels in the building still work, just not mine.
I gave up on the useless customer support and simply wait until I can
drop Nextel. For right now...the company pays and it's free for me.

chicagoradiospy Wrote:
> Hello everyone,
>
> I recently purchased (2) i710's and I'm having the same problem(s)
> with
> both units. I will try to explain as best as I can.
>
> On several occasions I have tried to make phone calls and I get a
> rapid busy signal type sound. The signal strength bars are all showing
> and there are no error messages displayed. I then try to Direct
> Connect
> someone and I get that loud tone and a "unavailable" message. If I
> call
> my Nextel from a "land-line" I get the "Please hold while the Nextel
> subscriber you are trying to reach is located". I then shut the unit
> off and turn it back on and everything is fine. I've had these units
> checked at my local Nextel Service Center 3 times so far! The first
> time they did a 'software upgrade". That solved the problem for about
> 2
> hours and it happened again. The second time they did something that
> sounded like an "antenna patch"? That lasted a whole 24 hours and then
> they acted up again. The 3RD TIME the said they would "swap out" the
> units for 2 new ones. OK fine. Guess what... yep, same problems again.
> Each time the tech wizards (LOL) there said there are no problems
> reported in my area (South Suburbs of Chicago). Customer service has
> been pretty much useless with helping my problem. I've been a "valued"
> customer as they put it for almost 4 years and spend close to $175
> bucks a month with these guys and all they can say is "We apologize
> for
> the problems you are having". UUUGGGHHH!!!!!
>
> Has anyone else had similar problems with these units? Please let me
> know. And Thanks for allowing me to blow off a little steam here.


--
Roget