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  1. #1
    Kathleen Anderson
    Guest
    I submitted a claim today for an I836 that got melted when it fell into a
    Frialator (sp?). The claim process went very well, until they told me there
    was a $100 deductible. On this page:
    http://www.nextel.com/en/support/ser...tect_ins.shtml and
    in the downloadable brochure at
    http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
    the I836 is not on the list of phones with a $100 deductible. They said they
    were sorry about that, sorry that the web site and the brochure were out of
    date, nothing they can do, the deductible is still $100.

    Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
    with Nextel in a similar situation?

    Thanks,

    --

    ~ Kathleen Anderson





    See More: Direct Protect Deductible question




  2. #2
    DevilsPGD
    Guest

    Re: Direct Protect Deductible question

    In message <[email protected]> "Kathleen
    Anderson" <[email protected]> wrote:

    >I submitted a claim today for an I836 that got melted when it fell into a
    >Frialator (sp?). The claim process went very well, until they told me there
    >was a $100 deductible. On this page:
    >http://www.nextel.com/en/support/ser...tect_ins.shtml and
    >in the downloadable brochure at
    >http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
    >the I836 is not on the list of phones with a $100 deductible. They said they
    >were sorry about that, sorry that the web site and the brochure were out of
    >date, nothing they can do, the deductible is still $100.
    >
    >Any thoughts on whether this is worth pursuing? Has anyone ever had any luck
    >with Nextel in a similar situation?


    Go up the chain, ask for a manager or start writing letters.

    If you become annoying enough they'll give you what you want so that
    you'll go away (especially since you're right)

    --
    Save the whales. Collect the whole set.



  3. #3
    dr.news
    Guest

    Re: Direct Protect Deductible question

    There is an insurance complaint board in each state. I had a problem with
    Lockline, and they gave me the run-around. I filed a complaint on day 1;
    day 2 lockline called and asked me if I could help them get this complaint
    settled; day 3 they sent me a "check". Getting a complaint thru the state
    insurance regulator agency must be "a big deal." Save a copy of the web
    site (print screen) as well as the brochure. If it is out of date, that
    isn't your problem; and while unintentional, sounds like FRAUD, and your
    state agency will want to see this fixed; and the insurance folks will want
    your complaint to go away.

    Check out your states insurance watch-dogs; and make sure that you have the
    name of the insurance company that is legally registered to offer that
    service in your state. The real name... not a dba. dr.
    --
    dr.news Better Price? (not better than you deserve, just more than you are
    used to)
    If I can help: [email protected]te-the-obvious or thru this
    notes forum.
    home of the better priced phone and service:
    http://free.better-price.biz

    "DevilsPGD" <[email protected]> wrote in message
    news:[email protected]
    > In message <[email protected]> "Kathleen
    > Anderson" <[email protected]> wrote:
    >
    >>I submitted a claim today for an I836 that got melted when it fell into a
    >>Frialator (sp?). The claim process went very well, until they told me
    >>there
    >>was a $100 deductible. On this page:
    >>http://www.nextel.com/en/support/ser...tect_ins.shtml
    >>and
    >>in the downloadable brochure at
    >>http://www.nextel.com/assets/pdfs/en...ct_protect.pdf
    >>the I836 is not on the list of phones with a $100 deductible. They said
    >>they
    >>were sorry about that, sorry that the web site and the brochure were out
    >>of
    >>date, nothing they can do, the deductible is still $100.
    >>
    >>Any thoughts on whether this is worth pursuing? Has anyone ever had any
    >>luck
    >>with Nextel in a similar situation?

    >
    > Go up the chain, ask for a manager or start writing letters.
    >
    > If you become annoying enough they'll give you what you want so that
    > you'll go away (especially since you're right)
    >
    > --
    > Save the whales. Collect the whole set.
    >






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