Results 1 to 8 of 8
  1. #1
    George Forum
    Guest
    I would like to run this by you experts here as I got some questionable
    answers from Nextel Support. I have been supplying service to a teenager
    that has "Misplaced" the new phone I just bought her. The real story is that
    she most likely sold it. The SIM card has been removed and replaced with the
    one belonging to the new owner. I have restricted the phone for now as I am
    told that this is the only thing that can be done. I understand and will not
    complain as I new the risk with this child from the start. I just need to
    know if it is true that the restrictions now make this phone useless. The
    kid one the phone at tech support sounded confused and had to put me on hold
    several times to make sure he had his info right. It would be nice however
    if there was indeed a way to really track a stolen phone. It only makes
    sense that the SIM would be removed right away and tracking would then be
    disabled.
    Thanks for any comments.

    George





    See More: Missing Phone Questions Please.




  2. #2
    Mark Mitchell
    Guest

    Re: Missing Phone Questions Please.

    Your phone settings can be downloaded to the phone when it is turned on. Ask
    to have the tracking function to be switched back on the next time the phone
    is turned on.


    "George Forum" <[email protected]> wrote in message
    news:[email protected]
    > I would like to run this by you experts here as I got some questionable
    > answers from Nextel Support. I have been supplying service to a teenager
    > that has "Misplaced" the new phone I just bought her. The real story is
    > that she most likely sold it. The SIM card has been removed and replaced
    > with the one belonging to the new owner. I have restricted the phone for
    > now as I am told that this is the only thing that can be done. I
    > understand and will not complain as I new the risk with this child from
    > the start. I just need to know if it is true that the restrictions now
    > make this phone useless. The kid one the phone at tech support sounded
    > confused and had to put me on hold several times to make sure he had his
    > info right. It would be nice however if there was indeed a way to really
    > track a stolen phone. It only makes sense that the SIM would be removed
    > right away and tracking would then be disabled.
    > Thanks for any comments.
    >
    > George
    >
    >






  3. #3
    George Forum
    Guest

    Re: Missing Phone Questions Please.



    Mark Mitchell wrote:
    > Your phone settings can be downloaded to the phone when it is turned
    > on. Ask to have the tracking function to be switched back on the next
    > time the phone is turned on.


    I don't understand what you mean. If the phone has a different SIM in it
    now and if I have it turned back on the mobile locator function we work and
    I will be able to locate the phone? I get a message on MY Nextel site that
    the SIM is different and to call them but when I do they don't know what I
    am talking about and have to speak to someone to relay the info the kid
    doesn't know to begin with. I see to always get confusing answers. Can
    someone please outline the exact condition that exists with this set of
    circumstances?

    Thanks.

    George


    >
    > "George Forum" <[email protected]> wrote in message
    > news:[email protected]
    >> I would like to run this by you experts here as I got some
    >> questionable answers from Nextel Support. I have been supplying
    >> service to a teenager that has "Misplaced" the new phone I just
    >> bought her. The real story is that she most likely sold it. The SIM
    >> card has been removed and replaced with the one belonging to the new
    >> owner. I have restricted the phone for now as I am told that this is
    >> the only thing that can be done. I understand and will not complain
    >> as I new the risk with this child from the start. I just need to
    >> know if it is true that the restrictions now make this phone
    >> useless. The kid one the phone at tech support sounded confused and
    >> had to put me on hold several times to make sure he had his info
    >> right. It would be nice however if there was indeed a way to really
    >> track a stolen phone. It only makes sense that the SIM would be
    >> removed right away and tracking would then be disabled. Thanks for any
    >> comments.
    >>
    >> George






  4. #4
    \White Trash\
    Guest

    Re: Missing Phone Questions Please.

    There us still a set of unique numbers assigned only to that phone. they
    (Nextel (Sprint)) can stil use those numbers to "see" the phone.

    "WT"

    "George Forum" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > Mark Mitchell wrote:
    >> Your phone settings can be downloaded to the phone when it is turned
    >> on. Ask to have the tracking function to be switched back on the next
    >> time the phone is turned on.

    >
    > I don't understand what you mean. If the phone has a different SIM in it
    > now and if I have it turned back on the mobile locator function we work
    > and I will be able to locate the phone? I get a message on MY Nextel site
    > that the SIM is different and to call them but when I do they don't know
    > what I am talking about and have to speak to someone to relay the info the
    > kid doesn't know to begin with. I see to always get confusing answers. Can
    > someone please outline the exact condition that exists with this set of
    > circumstances?
    >
    > Thanks.
    >
    > George
    >
    >
    >>
    >> "George Forum" <[email protected]> wrote in message
    >> news:[email protected]
    >>> I would like to run this by you experts here as I got some
    >>> questionable answers from Nextel Support. I have been supplying
    >>> service to a teenager that has "Misplaced" the new phone I just
    >>> bought her. The real story is that she most likely sold it. The SIM
    >>> card has been removed and replaced with the one belonging to the new
    >>> owner. I have restricted the phone for now as I am told that this is
    >>> the only thing that can be done. I understand and will not complain
    >>> as I new the risk with this child from the start. I just need to
    >>> know if it is true that the restrictions now make this phone
    >>> useless. The kid one the phone at tech support sounded confused and
    >>> had to put me on hold several times to make sure he had his info
    >>> right. It would be nice however if there was indeed a way to really
    >>> track a stolen phone. It only makes sense that the SIM would be
    >>> removed right away and tracking would then be disabled. Thanks for any
    >>> comments.
    >>>
    >>> George

    >
    >






  5. #5
    Michael3977
    Guest

    Re: Missing Phone Questions Please.

    I would do this, number one kick the **** out of the kid you bought
    the phone for.

    Number two, Call support in Las Vegas, ask to speak to either
    Christophers, theres an old one and a new one, the new one is very
    very well versed and point blank knows his ****. The older one is
    higher echelon. You can also ask for either Diane or Di an, not sure
    but shes great also.

    Also as far as some one the is meticulous with what they tell you,
    call the 800 number for porting and ask for Kevin or Maritsa, both of
    these people are NOT going to bull**** you either, and they will
    esculate your call to higher support immediately

    Hope this helps you somewhat, did you at least cancel the second phone
    if it was under 15 days its a no brainer, if its over 15 days your
    going to have to pay the cancellation fee of 200 bucks which in my
    opinion is worth it, to avoid any uneccesary bs bills coming in.


    George Forum wrote:
    > Mark Mitchell wrote:
    > > Your phone settings can be downloaded to the phone when it is turned
    > > on. Ask to have the tracking function to be switched back on the next
    > > time the phone is turned on.

    >
    > I don't understand what you mean. If the phone has a different SIM in it
    > now and if I have it turned back on the mobile locator function we work and
    > I will be able to locate the phone? I get a message on MY Nextel site that
    > the SIM is different and to call them but when I do they don't know what I
    > am talking about and have to speak to someone to relay the info the kid
    > doesn't know to begin with. I see to always get confusing answers. Can
    > someone please outline the exact condition that exists with this set of
    > circumstances?
    >
    > Thanks.
    >
    > George
    >
    >
    > >
    > > "George Forum" <[email protected]> wrote in message
    > > news:[email protected]
    > >> I would like to run this by you experts here as I got some
    > >> questionable answers from Nextel Support. I have been supplying
    > >> service to a teenager that has "Misplaced" the new phone I just
    > >> bought her. The real story is that she most likely sold it. The SIM
    > >> card has been removed and replaced with the one belonging to the new
    > >> owner. I have restricted the phone for now as I am told that this is
    > >> the only thing that can be done. I understand and will not complain
    > >> as I new the risk with this child from the start. I just need to
    > >> know if it is true that the restrictions now make this phone
    > >> useless. The kid one the phone at tech support sounded confused and
    > >> had to put me on hold several times to make sure he had his info
    > >> right. It would be nice however if there was indeed a way to really
    > >> track a stolen phone. It only makes sense that the SIM would be
    > >> removed right away and tracking would then be disabled. Thanks for any
    > >> comments.
    > >>
    > >> George





  6. #6
    George Forum
    Guest

    Re: Missing Phone Questions Please.



    "White Trash" wrote:
    > There us still a set of unique numbers assigned only to that phone.
    > they (Nextel (Sprint)) can stil use those numbers to "see" the phone.
    >
    > "WT"


    So what is your suggestion as to what I can do to possible locate the phone
    and clear up this issue. Should I call Nextel again in hopes to get someone
    that can help? Are the restrictions I have on this phone now making it
    impossible to use? If I remove the restrictions and it is turned on can I
    then locate it even with the SIM card removed?



    >
    > "George Forum" <[email protected]> wrote in message
    > news:[email protected]
    >>
    >>
    >> Mark Mitchell wrote:
    >>> Your phone settings can be downloaded to the phone when it is turned
    >>> on. Ask to have the tracking function to be switched back on the
    >>> next time the phone is turned on.

    >>
    >> I don't understand what you mean. If the phone has a different SIM
    >> in it now and if I have it turned back on the mobile locator
    >> function we work and I will be able to locate the phone? I get a
    >> message on MY Nextel site that the SIM is different and to call them
    >> but when I do they don't know what I am talking about and have to
    >> speak to someone to relay the info the kid doesn't know to begin
    >> with. I see to always get confusing answers. Can someone please
    >> outline the exact condition that exists with this set of
    >> circumstances? Thanks.
    >>
    >> George
    >>
    >>
    >>>
    >>> "George Forum" <[email protected]> wrote in message
    >>> news:[email protected]
    >>>> I would like to run this by you experts here as I got some
    >>>> questionable answers from Nextel Support. I have been supplying
    >>>> service to a teenager that has "Misplaced" the new phone I just
    >>>> bought her. The real story is that she most likely sold it. The SIM
    >>>> card has been removed and replaced with the one belonging to the
    >>>> new owner. I have restricted the phone for now as I am told that
    >>>> this is the only thing that can be done. I understand and will not
    >>>> complain as I new the risk with this child from the start. I just
    >>>> need to know if it is true that the restrictions now make this phone
    >>>> useless. The kid one the phone at tech support sounded confused and
    >>>> had to put me on hold several times to make sure he had his info
    >>>> right. It would be nice however if there was indeed a way to really
    >>>> track a stolen phone. It only makes sense that the SIM would be
    >>>> removed right away and tracking would then be disabled. Thanks for
    >>>> any comments.
    >>>>
    >>>> George






  7. #7
    Zman
    Guest

    Re: Missing Phone Questions Please.

    The restrictions are only on the SIM card, not the handset itself. Here's
    what you can do.

    Call Sprint Nextel Customer service and get the MSN for the phone. Once
    they give you that information, file a police report and give them that
    information. I suggest you inform the teen that you have done this. Sprint
    Nextel can then track the phone and locate the user. If this is a camera
    phone, the current user will have to switch the MSN on their account in
    order to send pictures, which will make it easier to find.

    Good luck!

    "George Forum" <[email protected]> wrote in message
    news:[email protected]
    > I would like to run this by you experts here as I got some questionable
    > answers from Nextel Support. I have been supplying service to a teenager
    > that has "Misplaced" the new phone I just bought her. The real story is

    that
    > she most likely sold it. The SIM card has been removed and replaced with

    the
    > one belonging to the new owner. I have restricted the phone for now as I

    am
    > told that this is the only thing that can be done. I understand and will

    not
    > complain as I new the risk with this child from the start. I just need to
    > know if it is true that the restrictions now make this phone useless. The
    > kid one the phone at tech support sounded confused and had to put me on

    hold
    > several times to make sure he had his info right. It would be nice however
    > if there was indeed a way to really track a stolen phone. It only makes
    > sense that the SIM would be removed right away and tracking would then be
    > disabled.
    > Thanks for any comments.
    >
    > George
    >
    >
    >






  8. #8
    George Forum
    Guest

    Re: Missing Phone Questions Please.



    Zman wrote:
    > The restrictions are only on the SIM card, not the handset itself.
    > Here's what you can do.
    >
    > Call Sprint Nextel Customer service and get the MSN for the phone.
    > Once they give you that information, file a police report and give
    > them that information. I suggest you inform the teen that you have
    > done this. Sprint Nextel can then track the phone and locate the
    > user. If this is a camera phone, the current user will have to
    > switch the MSN on their account in order to send pictures, which will
    > make it easier to find.
    >
    > Good luck!


    Thanks for the reply. Then what you are saying is that if Nextel said the
    phone is now useless then this is wrong info and if I was told there is no
    recourse and they have no way of tracking the phone then that is also
    inaccurate? I would like not to have to call the police or only as a last
    resort anyway. If I spoke to a supervisor could I get things done
    differently? I have had this account for years and have would like not to
    have to terminate the service but Nextel stills seems to be less then what I
    expect.

    George.




    >
    > "George Forum" <[email protected]> wrote in message
    > news:[email protected]
    >> I would like to run this by you experts here as I got some
    >> questionable answers from Nextel Support. I have been supplying
    >> service to a teenager that has "Misplaced" the new phone I just
    >> bought her. The real story is that she most likely sold it. The SIM
    >> card has been removed and replaced with the one belonging to the new
    >> owner. I have restricted the phone for now as I am told that this is
    >> the only thing that can be done. I understand and will not complain
    >> as I new the risk with this child from the start. I just need to
    >> know if it is true that the restrictions now make this phone
    >> useless. The kid one the phone at tech support sounded confused and
    >> had to put me on hold several times to make sure he had his info
    >> right. It would be nice however if there was indeed a way to really
    >> track a stolen phone. It only makes sense that the SIM would be
    >> removed right away and tracking would then be disabled. Thanks for
    >> any comments.
    >>
    >> George






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