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  1. #1
    Princess
    Guest
    I have 4 phones on my account. I "assumed" my contracts were up on
    June 19th as I've been waiting for this day for months....I called
    Nextel to make sure the contracts were up because I couldn't wait to
    move over to Verizon. To make a long story short, I was told that 2 of
    the phone contracts are not up until October because we reduced our
    minutes 4 months into the contract.

    They never told me this and I am really upset that they would extend a
    contract when you reduce your plan minutes! I had T-Mobile for years
    and changed plans all the time without any kind of penalty.

    Any advice? I'm dying to throw my phone against the wall when I get my
    new carrier.




    See More: Cancellation




  2. #2
    =?windows-1252?Q?JDa=99=A9?=
    Guest

    Re: Cancellation

    Simple math, Drop 2 now, 2 in later.


    Princess wrote:
    > I have 4 phones on my account. I "assumed" my contracts were up on
    > June 19th as I've been waiting for this day for months....I called
    > Nextel to make sure the contracts were up because I couldn't wait to
    > move over to Verizon. To make a long story short, I was told that 2 of
    > the phone contracts are not up until October because we reduced our
    > minutes 4 months into the contract.
    >
    > They never told me this and I am really upset that they would extend a
    > contract when you reduce your plan minutes! I had T-Mobile for years
    > and changed plans all the time without any kind of penalty.
    >
    > Any advice? I'm dying to throw my phone against the wall when I get my
    > new carrier.
    >




  3. #3
    DevilsPGD
    Guest

    Re: Cancellation

    In message <[email protected]> JDa
    <[email protected]> wrote:

    >Simple math, Drop 2 now, 2 in later.


    Unfortunately that makes it a lot harder to get a good deal on a new
    phone purchase. You'll be able to negotiate a lot better on four phone
    contracts then two.

    --
    To the book depository!
    -- Homer



  4. #4
    Nick
    Guest

    Re: Cancellation


    >>Simple math, Drop 2 now, 2 in later.

    >
    > Unfortunately that makes it a lot harder to get a good deal on a new
    > phone purchase. You'll be able to negotiate a lot better on four phone
    > contracts then two.
    >


    I agree, nextel is downright BAD when it comes to this, it seems anytime you
    talk to customer service to ask a question they reply with "this will extend
    your contract for another year". I have 8 phones on my account and am in the
    process of trying to get off of nextel. it makes it a lot easier when you go
    to another phone carrier saying I have 8 phones I want to bring over, what
    can you do for me.





  5. #5
    JDa
    Guest

    Re: Cancellation

    Want you still be stuck with paying Sprint/Nextels stupid disconnect
    charge? $200.00 per phone?



    On Thu, 29 Jun 2006 09:20:35 -0400, "Nick" <[email protected]> wrote:

    >
    >>>Simple math, Drop 2 now, 2 in later.

    >>
    >> Unfortunately that makes it a lot harder to get a good deal on a new
    >> phone purchase. You'll be able to negotiate a lot better on four phone
    >> contracts then two.
    >>

    >
    >I agree, nextel is downright BAD when it comes to this, it seems anytime you
    >talk to customer service to ask a question they reply with "this will extend
    >your contract for another year". I have 8 phones on my account and am in the
    >process of trying to get off of nextel. it makes it a lot easier when you go
    >to another phone carrier saying I have 8 phones I want to bring over, what
    >can you do for me.
    >




  6. #6
    Princess
    Guest

    Re: Cancellation


    Just wanted to give you guys an update.

    I called again and spoke to a supervisor who told me I should just
    cancel the 2 lines and dispute the cancellation fee afterwards due to
    poor service. I had no way to document the poor service as we gave up
    calling tech support a long time ago when clearly they were not
    helping. There was no way I was going to gamble $400.00 on that.

    I ended up sending a certified letter to their corporate office. But
    my good thinking came in here. I went to the website and there were
    links to send mail to their Board of Directors and another Board of
    some sort. So I copied and pasted my letter to both boards. I also
    cc'd the FCC on the letter.

    On Friday I got a call from someone on the Board who actually was very
    nice. She explained that they are spending millions of dollars on
    improving their service and they didn't want me to leave (4 phones for
    2 years=goldmine to them). I was very polite and explained that I have
    a handicapped daughter and I needed to be able to get in touch with her
    over the summer while I was at work (true). She told me she had waived
    my cancellation fees and I was free to go. She hoped I would come back
    to them in the future.

    As of this past Saturday we are now Verizon subscribers.




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