Results 1 to 14 of 14
- 08-23-2003, 04:47 PM #1FSGuest
I know I may be too naive to expect mature replies, but I am anxious to hear
what all of the new V60p users are going to do when there trail period ends.
Did the Vz's entry into PTT service meet or exceed your expectations, or did
it fall short?
› See More: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
- 08-23-2003, 09:44 PM #2p laneGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
I'm not really sure what your question is but verizon has a 30 trial on
service plans, 15 day on equipment, or that's the way it was a month or
so ago--don't know why the difference.?
"FS" <[email protected]> wrote in article
<[email protected]>:
> I know I may be too naive to expect mature replies, but I am anxious to hear
> what all of the new V60p users are going to do when there trail period ends.
> Did the Vz's entry into PTT service meet or exceed your expectations, or did
> it fall short?
>
>
>
>
>
>
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-24-2003, 06:36 PM #3GandalfSCGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
Top posting corrected
> > "FS" <[email protected]> wrote in article
> <[email protected]>:
> > I know I may be too naive to expect mature replies, but I am anxious to
hear
> > what all of the new V60p users are going to do when there trail period
ends.
> > Did the Vz's entry into PTT service meet or exceed your expectations, or
did
> > it fall short?
> >
> >
> >
> >
> >
> >
> >
> >
> > "p lane" <[email protected]>
> > wrote in message news:[email protected]...
> I'm not really sure what your question is but verizon has a 30 trial on
> service plans, 15 day on equipment, or that's the way it was a month or
> so ago--don't know why the difference.?
>
VZW has a 15 day on BOTH.
Trust me. Been with them for the
last 10 years.
--
GandalfSC
--
Scanned by Norton Anti-Virus
And deemed herewith Virus Free
- 08-24-2003, 07:23 PM #4mitchell friendGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
here in ohio they have 30 day on plan,they send a paper showing your
plan change and it states 30 days from date on form to change plan,is 15
days on equipment for 1 exchange.
"GandalfSC" <[email protected]> wrote in article
<[email protected]>:
>
> Top posting corrected
>
> > > "FS" <[email protected]> wrote in article
> > <[email protected]>:
> > > I know I may be too naive to expect mature replies, but I am anxious to
> hear
> > > what all of the new V60p users are going to do when there trail period
> ends.
> > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> did
> > > it fall short?
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
>
> > > "p lane" <[email protected]>
> > > wrote in message news:[email protected]...
> > I'm not really sure what your question is but verizon has a 30 trial on
> > service plans, 15 day on equipment, or that's the way it was a month or
> > so ago--don't know why the difference.?
> >
> VZW has a 15 day on BOTH.
> Trust me. Been with them for the
> last 10 years.
>
>
> --
> GandalfSC
> --
> Scanned by Norton Anti-Virus
> And deemed herewith Virus Free
>
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-25-2003, 10:59 AM #5QuickGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
> >
> > > > "p lane" <[email protected]>
> > > > wrote in message news:[email protected]...
> > > I'm not really sure what your question is but verizon has a 30 trial
on
> > > service plans, 15 day on equipment, or that's the way it was a month
or
> > > so ago--don't know why the difference.?
> > >
> > VZW has a 15 day on BOTH.
> > Trust me. Been with them for the
> > last 10 years.
Sorry I missed the first portion of the thread. Don't we need to make
a distinction between signing up for service and changing service?
My understanding is:
When you walk into a store, sign up for a plan and get a phone, you
have 15 days to bring any or all of it back and say "forget it".
If you have an existing contract or plan and *change* to another
plan you have 30 days to revert to the plan you came from and
whatever promotions you may have had. Doesn't matter whether
the plan/promos are still offered or not. For example someone still
on one of the old regional plans may want to try an AC plan. Within
30 days of switching to the AC plan they have the option of switching
back to their old regional plan (w/promos, if any). I assume the prorating
would be a mess, but thats not the point.
Now getting even less clear... I am under the impression that this is a
"one time thing". I don't know if thats one time per contract period?,
one time per line if you're on a family share?, one time per life?.
-Quick
- 08-25-2003, 01:39 PM #6John EckartGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
Check the local laws in your state.
"Quick" <[email protected]> wrote in message =
news:1061830741.761335@sj-nntpcache-5...
>=20
> > >
> > > > > "p lane" <[email protected]>
> > > > > wrote in message news:[email protected]...
> > > > I'm not really sure what your question is but verizon has a 30 =
trial
> on
> > > > service plans, 15 day on equipment, or that's the way it was a =
month
> or
> > > > so ago--don't know why the difference.?
> > > >
> > > VZW has a 15 day on BOTH.
> > > Trust me. Been with them for the
> > > last 10 years.
>=20
> Sorry I missed the first portion of the thread. Don't we need to make
> a distinction between signing up for service and changing service?
>=20
> My understanding is:
>=20
> When you walk into a store, sign up for a plan and get a phone, you
> have 15 days to bring any or all of it back and say "forget it".
>=20
> If you have an existing contract or plan and *change* to another
> plan you have 30 days to revert to the plan you came from and
> whatever promotions you may have had. Doesn't matter whether
> the plan/promos are still offered or not. For example someone still
> on one of the old regional plans may want to try an AC plan. Within
> 30 days of switching to the AC plan they have the option of switching
> back to their old regional plan (w/promos, if any). I assume the =
prorating
> would be a mess, but thats not the point.
>=20
> Now getting even less clear... I am under the impression that this is =
a
> "one time thing". I don't know if thats one time per contract =
period?,
> one time per line if you're on a family share?, one time per life?.
>=20
> -Quick
>=20
>
- 09-06-2003, 05:03 PM #7p laneGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
If you call customer service they will advise, and also the confirm
letter they sent me a couple of months ago said 30 on service--it
confused me too, so I called, and they told me 30 on service, and I did
just that, at 30 days---I can read the printed brochure as well (it
reads 14 or 15 , as you, but I am just telling you what c/s said, and
then honored--now it may have changed, but it most definitely has not
been that policy for 10 solid years.
"GandalfSC" <[email protected]> wrote in article
<[email protected]>:
>
> Top posting corrected
>
> > > "FS" <[email protected]> wrote in article
> > <[email protected]>:
> > > I know I may be too naive to expect mature replies, but I am anxious to
> hear
> > > what all of the new V60p users are going to do when there trail period
> ends.
> > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> did
> > > it fall short?
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
>
> > > "p lane" <[email protected]>
> > > wrote in message news:[email protected]...
> > I'm not really sure what your question is but verizon has a 30 trial on
> > service plans, 15 day on equipment, or that's the way it was a month or
> > so ago--don't know why the difference.?
> >
> VZW has a 15 day on BOTH.
> Trust me. Been with them for the
> last 10 years.
>
>
> --
> GandalfSC
> --
> Scanned by Norton Anti-Virus
> And deemed herewith Virus Free
>
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-06-2003, 05:03 PM #8p laneGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
If you call customer service they will advise, and also the confirm
letter they sent me a couple of months ago said 30 on service--it
confused me too, so I called, and they told me 30 on service, and I did
just that, at 30 days---I can read the printed brochure as well (it
reads 14 or 15 , as you, but I am just telling you what c/s said, and
then honored--now it may have changed, but it most definitely has not
been that policy for 10 solid years.
"GandalfSC" <[email protected]> wrote in article
<[email protected]>:
>
> Top posting corrected
>
> > > "FS" <[email protected]> wrote in article
> > <[email protected]>:
> > > I know I may be too naive to expect mature replies, but I am anxious to
> hear
> > > what all of the new V60p users are going to do when there trail period
> ends.
> > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> did
> > > it fall short?
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
>
> > > "p lane" <[email protected]>
> > > wrote in message news:[email protected]...
> > I'm not really sure what your question is but verizon has a 30 trial on
> > service plans, 15 day on equipment, or that's the way it was a month or
> > so ago--don't know why the difference.?
> >
> VZW has a 15 day on BOTH.
> Trust me. Been with them for the
> last 10 years.
>
>
> --
> GandalfSC
> --
> Scanned by Norton Anti-Virus
> And deemed herewith Virus Free
>
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-06-2003, 06:32 PM #9mitchell friendGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
its 30 days on service plan.have received two confimation letters,one
just two days ago,says 30 days from date on letter,can cancel and go
back to old plan.
[email protected] (p lane) wrote in article
<[email protected]>:
> If you call customer service they will advise, and also the confirm
> letter they sent me a couple of months ago said 30 on service--it
> confused me too, so I called, and they told me 30 on service, and I did
> just that, at 30 days---I can read the printed brochure as well (it
> reads 14 or 15 , as you, but I am just telling you what c/s said, and
> then honored--now it may have changed, but it most definitely has not
> been that policy for 10 solid years.
>
> "GandalfSC" <[email protected]> wrote in article
> <[email protected]>:
> >
> > Top posting corrected
> >
> > > > "FS" <[email protected]> wrote in article
> > > <[email protected]>:
> > > > I know I may be too naive to expect mature replies, but I am anxious to
> > hear
> > > > what all of the new V60p users are going to do when there trail period
> > ends.
> > > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> > did
> > > > it fall short?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> >
> > > > "p lane" <[email protected]>
> > > > wrote in message news:[email protected]...
> > > I'm not really sure what your question is but verizon has a 30 trial on
> > > service plans, 15 day on equipment, or that's the way it was a month or
> > > so ago--don't know why the difference.?
> > >
> > VZW has a 15 day on BOTH.
> > Trust me. Been with them for the
> > last 10 years.
> >
> >
> > --
> > GandalfSC
> > --
> > Scanned by Norton Anti-Virus
> > And deemed herewith Virus Free
> >
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-06-2003, 06:32 PM #10mitchell friendGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
its 30 days on service plan.have received two confimation letters,one
just two days ago,says 30 days from date on letter,can cancel and go
back to old plan.
[email protected] (p lane) wrote in article
<[email protected]>:
> If you call customer service they will advise, and also the confirm
> letter they sent me a couple of months ago said 30 on service--it
> confused me too, so I called, and they told me 30 on service, and I did
> just that, at 30 days---I can read the printed brochure as well (it
> reads 14 or 15 , as you, but I am just telling you what c/s said, and
> then honored--now it may have changed, but it most definitely has not
> been that policy for 10 solid years.
>
> "GandalfSC" <[email protected]> wrote in article
> <[email protected]>:
> >
> > Top posting corrected
> >
> > > > "FS" <[email protected]> wrote in article
> > > <[email protected]>:
> > > > I know I may be too naive to expect mature replies, but I am anxious to
> > hear
> > > > what all of the new V60p users are going to do when there trail period
> > ends.
> > > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> > did
> > > > it fall short?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> >
> > > > "p lane" <[email protected]>
> > > > wrote in message news:[email protected]...
> > > I'm not really sure what your question is but verizon has a 30 trial on
> > > service plans, 15 day on equipment, or that's the way it was a month or
> > > so ago--don't know why the difference.?
> > >
> > VZW has a 15 day on BOTH.
> > Trust me. Been with them for the
> > last 10 years.
> >
> >
> > --
> > GandalfSC
> > --
> > Scanned by Norton Anti-Virus
> > And deemed herewith Virus Free
> >
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-06-2003, 06:54 PM #11p laneGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
Yea, that's right too, I had forgotten, they did give me 30 on a
contract change last summer( to go back to the original plan)--but the
one I originally posted was a new service, with 3 lines, I cancel one
line on the 30th day, but returned the phone by the 15th day)
[email protected] (mitchell friend) wrote in article
<[email protected]>:
> its 30 days on service plan.have received two confimation letters,one
> just two days ago,says 30 days from date on letter,can cancel and go
> back to old plan.
>
> [email protected] (p lane) wrote in article
> <[email protected]>:
> > If you call customer service they will advise, and also the confirm
> > letter they sent me a couple of months ago said 30 on service--it
> > confused me too, so I called, and they told me 30 on service, and I did
> > just that, at 30 days---I can read the printed brochure as well (it
> > reads 14 or 15 , as you, but I am just telling you what c/s said, and
> > then honored--now it may have changed, but it most definitely has not
> > been that policy for 10 solid years.
> >
> > "GandalfSC" <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > Top posting corrected
> > >
> > > > > "FS" <[email protected]> wrote in article
> > > > <[email protected]>:
> > > > > I know I may be too naive to expect mature replies, but I am anxious to
> > > hear
> > > > > what all of the new V60p users are going to do when there trail period
> > > ends.
> > > > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> > > did
> > > > > it fall short?
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > >
> > > > > "p lane" <[email protected]>
> > > > > wrote in message news:[email protected]...
> > > > I'm not really sure what your question is but verizon has a 30 trial on
> > > > service plans, 15 day on equipment, or that's the way it was a month or
> > > > so ago--don't know why the difference.?
> > > >
> > > VZW has a 15 day on BOTH.
> > > Trust me. Been with them for the
> > > last 10 years.
> > >
> > >
> > > --
> > > GandalfSC
> > > --
> > > Scanned by Norton Anti-Virus
> > > And deemed herewith Virus Free
> > >
> > >
> > >
> >
> > [posted via phonescoop.com - free web access to the alt.cellular groups]
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-06-2003, 06:54 PM #12p laneGuest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
Yea, that's right too, I had forgotten, they did give me 30 on a
contract change last summer( to go back to the original plan)--but the
one I originally posted was a new service, with 3 lines, I cancel one
line on the 30th day, but returned the phone by the 15th day)
[email protected] (mitchell friend) wrote in article
<[email protected]>:
> its 30 days on service plan.have received two confimation letters,one
> just two days ago,says 30 days from date on letter,can cancel and go
> back to old plan.
>
> [email protected] (p lane) wrote in article
> <[email protected]>:
> > If you call customer service they will advise, and also the confirm
> > letter they sent me a couple of months ago said 30 on service--it
> > confused me too, so I called, and they told me 30 on service, and I did
> > just that, at 30 days---I can read the printed brochure as well (it
> > reads 14 or 15 , as you, but I am just telling you what c/s said, and
> > then honored--now it may have changed, but it most definitely has not
> > been that policy for 10 solid years.
> >
> > "GandalfSC" <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > Top posting corrected
> > >
> > > > > "FS" <[email protected]> wrote in article
> > > > <[email protected]>:
> > > > > I know I may be too naive to expect mature replies, but I am anxious to
> > > hear
> > > > > what all of the new V60p users are going to do when there trail period
> > > ends.
> > > > > Did the Vz's entry into PTT service meet or exceed your expectations, or
> > > did
> > > > > it fall short?
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > >
> > > > > "p lane" <[email protected]>
> > > > > wrote in message news:[email protected]...
> > > > I'm not really sure what your question is but verizon has a 30 trial on
> > > > service plans, 15 day on equipment, or that's the way it was a month or
> > > > so ago--don't know why the difference.?
> > > >
> > > VZW has a 15 day on BOTH.
> > > Trust me. Been with them for the
> > > last 10 years.
> > >
> > >
> > > --
> > > GandalfSC
> > > --
> > > Scanned by Norton Anti-Virus
> > > And deemed herewith Virus Free
> > >
> > >
> > >
> >
> > [posted via phonescoop.com - free web access to the alt.cellular groups]
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-13-2003, 08:30 AM #13Emmit1Guest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
I purchased a V60p on August 15. Since I had a NSR plan the phone shouldn't
have been sold to me. I exchanged it for a VX4400 on August 22. I didn't
like the way the phone worked, so I hoped that a new phone would be offered
on Sep. 1. They offered nothing new so I accepted that I was stuck with the
4400. Verizon sent me an email with a survey during the 15 day period. My
answer to one of the questions was that I was unsatisfied with my phone.
Verizon called me and wanted to do what it took to satisfy me. They are
sending me a T730 even though I am outside the 15 day period. I am
impressed that they are going above and beyond to make me happy. That does
present a couple of questions though.
Do I get 15 days during which I can exchange the T730?
Has this caused my contract to be extended?
"p lane" <[email protected]> wrote in message
news:[email protected]...
> Yea, that's right too, I had forgotten, they did give me 30 on a
> contract change last summer( to go back to the original plan)--but the
> one I originally posted was a new service, with 3 lines, I cancel one
> line on the 30th day, but returned the phone by the 15th day)
>
> [email protected] (mitchell friend) wrote in article
> <[email protected]>:
> > its 30 days on service plan.have received two confimation letters,one
> > just two days ago,says 30 days from date on letter,can cancel and go
> > back to old plan.
> >
> > [email protected] (p lane) wrote in article
> > <[email protected]>:
> > > If you call customer service they will advise, and also the confirm
> > > letter they sent me a couple of months ago said 30 on service--it
> > > confused me too, so I called, and they told me 30 on service, and I
did
> > > just that, at 30 days---I can read the printed brochure as well (it
> > > reads 14 or 15 , as you, but I am just telling you what c/s said, and
> > > then honored--now it may have changed, but it most definitely has not
> > > been that policy for 10 solid years.
> > >
> > > "GandalfSC" <[email protected]> wrote in article
> > > <[email protected]>:
> > > >
> > > > Top posting corrected
> > > >
> > > > > > "FS" <[email protected]> wrote in article
> > > > > <[email protected]>:
> > > > > > I know I may be too naive to expect mature replies, but I am
anxious to
> > > > hear
> > > > > > what all of the new V60p users are going to do when there trail
period
> > > > ends.
> > > > > > Did the Vz's entry into PTT service meet or exceed your
expectations, or
> > > > did
> > > > > > it fall short?
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > > > > "p lane" <[email protected]>
> > > > > > wrote in message news:[email protected]...
> > > > > I'm not really sure what your question is but verizon has a 30
trial on
> > > > > service plans, 15 day on equipment, or that's the way it was a
month or
> > > > > so ago--don't know why the difference.?
> > > > >
> > > > VZW has a 15 day on BOTH.
> > > > Trust me. Been with them for the
> > > > last 10 years.
> > > >
> > > >
> > > > --
> > > > GandalfSC
> > > > --
> > > > Scanned by Norton Anti-Virus
> > > > And deemed herewith Virus Free
> > > >
> > > >
> > > >
> > >
> > > [posted via phonescoop.com - free web access to the alt.cellular
groups]
> >
> > [posted via phonescoop.com - free web access to the alt.cellular groups]
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-13-2003, 08:30 AM #14Emmit1Guest
Re: initial 15 Day Trial period ending-Sept 2nd, Whadya gonna do?
I purchased a V60p on August 15. Since I had a NSR plan the phone shouldn't
have been sold to me. I exchanged it for a VX4400 on August 22. I didn't
like the way the phone worked, so I hoped that a new phone would be offered
on Sep. 1. They offered nothing new so I accepted that I was stuck with the
4400. Verizon sent me an email with a survey during the 15 day period. My
answer to one of the questions was that I was unsatisfied with my phone.
Verizon called me and wanted to do what it took to satisfy me. They are
sending me a T730 even though I am outside the 15 day period. I am
impressed that they are going above and beyond to make me happy. That does
present a couple of questions though.
Do I get 15 days during which I can exchange the T730?
Has this caused my contract to be extended?
"p lane" <[email protected]> wrote in message
news:[email protected]...
> Yea, that's right too, I had forgotten, they did give me 30 on a
> contract change last summer( to go back to the original plan)--but the
> one I originally posted was a new service, with 3 lines, I cancel one
> line on the 30th day, but returned the phone by the 15th day)
>
> [email protected] (mitchell friend) wrote in article
> <[email protected]>:
> > its 30 days on service plan.have received two confimation letters,one
> > just two days ago,says 30 days from date on letter,can cancel and go
> > back to old plan.
> >
> > [email protected] (p lane) wrote in article
> > <[email protected]>:
> > > If you call customer service they will advise, and also the confirm
> > > letter they sent me a couple of months ago said 30 on service--it
> > > confused me too, so I called, and they told me 30 on service, and I
did
> > > just that, at 30 days---I can read the printed brochure as well (it
> > > reads 14 or 15 , as you, but I am just telling you what c/s said, and
> > > then honored--now it may have changed, but it most definitely has not
> > > been that policy for 10 solid years.
> > >
> > > "GandalfSC" <[email protected]> wrote in article
> > > <[email protected]>:
> > > >
> > > > Top posting corrected
> > > >
> > > > > > "FS" <[email protected]> wrote in article
> > > > > <[email protected]>:
> > > > > > I know I may be too naive to expect mature replies, but I am
anxious to
> > > > hear
> > > > > > what all of the new V60p users are going to do when there trail
period
> > > > ends.
> > > > > > Did the Vz's entry into PTT service meet or exceed your
expectations, or
> > > > did
> > > > > > it fall short?
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > > > > "p lane" <[email protected]>
> > > > > > wrote in message news:[email protected]...
> > > > > I'm not really sure what your question is but verizon has a 30
trial on
> > > > > service plans, 15 day on equipment, or that's the way it was a
month or
> > > > > so ago--don't know why the difference.?
> > > > >
> > > > VZW has a 15 day on BOTH.
> > > > Trust me. Been with them for the
> > > > last 10 years.
> > > >
> > > >
> > > > --
> > > > GandalfSC
> > > > --
> > > > Scanned by Norton Anti-Virus
> > > > And deemed herewith Virus Free
> > > >
> > > >
> > > >
> > >
> > > [posted via phonescoop.com - free web access to the alt.cellular
groups]
> >
> > [posted via phonescoop.com - free web access to the alt.cellular groups]
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
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