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- 08-29-2003, 11:31 AM #16Larry W4CSCGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
On 29 Aug 2003 07:21:46 -0700, [email protected] (dep_blueman)
wrote:
>Engine 1 and 2 responding!
>
"Come about to course 180, Number One! Make your turns 84 RPMs on
both engines!"
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
› See More: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
- 08-29-2003, 11:35 AM #17Larry W4CSCGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
On Fri, 29 Aug 2003 12:07:28 GMT, Richard <[email protected]> wrote:
>Whats interesting is this JD Power Survey which rates Nextel and Verizon
>tied for top rated Customer Service (not necessarily good) and SprintPCS
>as last, is causing a ruckus in the alt.cellular.SprintPCS Group.
>
>All of the SprintPCS employees are trying to belittle JD Power and the
>first guy to post the results over there, as if who posted the results
>changes the results. Had the results been better, those same folks would
>be breaking their arms patting themselves on the back.
I can always understand the employees defending any company. After
all, it's their ass in the sling, right up until the pink slips are
delivered.
What has always amazed me is the staunch defenders amoung the
CUSTOMERS, come hell or high water, even if a particular company
really sucks. There'll still be those customer defenders, even way
past the Chapter 7 bankruptcy has been finalized......????
George Orwell only had the date wrong.....
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-29-2003, 11:37 AM #18Larry W4CSCGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
X-Newsreader: Forte Free Agent 1.11/32.235
X-Complaints-To: [email protected]
Lines: 18
Xref: news.newshosting.com alt.cellular.attws:13202 alt.cellular.gsm.carriers.voicestream:49122 alt.cellular.nextel:8247 alt.cellular.verizon:114127
On Fri, 29 Aug 2003 13:40:17 -0000, [email protected] (Dan W.)
wrote:
>It's important to note that the difference between first and last place
>is really not all that great in any category they rank.
>
>Some providers are better than others at certain things, yes, but in
>general the difference is not night and day, more like the difference
>beteen 8:00pm and 8:15pm =)
>
I refer to it more like the lesser of evils......
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-29-2003, 12:04 PM #19GSM = My LifeGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
Do you have the link to the press release?
"The Man" <I [email protected]> wrote in article
<[email protected]>:
> Nextel Communications and Verizon Wireless tied for top honors for quality
> of customer service in J.D. Powers and Associates' new survey of U.S.
> wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
> Wireless tied for third place. Sprint PCS ranked last among national
> carriers. The study also revealed some interested statistics about U.S.
> wireless customers. 55 percent of wireless subscribers surveyed contacted
> customer service within the last 12 months. Among those who contacted
> customer service, 76 percent used voice, 21 percent went to a carrier retail
> store, and 3 percent used email or the Web. The average reported hold time
> for a call to a carrier help line was 5 minutes, 36 seconds. The survey also
> found that the percentage of subscribers planning to switch carriers
> quadrupled among those whose carrier ranked below the industry average for
> customer service.
>
> For more on customer service in the wireless industry:
> - see this press release
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 12:14 PM #20Dan W.Guest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
http://www.jdpa.com/studies/
--
Dan W.
North Texas
hominid7 "AT" hotmail "DOT" com
Provider: ATTWS-TDMA
None_Of@Your_Business.Org (GSM = My Life) wrote in article
<[email protected]>:
> Do you have the link to the press release?
>
>
>
> "The Man" <I [email protected]> wrote in article
> <[email protected]>:
> > Nextel Communications and Verizon Wireless tied for top honors for quality
> > of customer service in J.D. Powers and Associates' new survey of U.S.
> > wireless carriers. T-Mobile came in second with AT&T Wireless and Cingular
> > Wireless tied for third place. Sprint PCS ranked last among national
> > carriers. The study also revealed some interested statistics about U.S.
> > wireless customers. 55 percent of wireless subscribers surveyed contacted
> > customer service within the last 12 months. Among those who contacted
> > customer service, 76 percent used voice, 21 percent went to a carrier retail
> > store, and 3 percent used email or the Web. The average reported hold time
> > for a call to a carrier help line was 5 minutes, 36 seconds. The survey also
> > found that the percentage of subscribers planning to switch carriers
> > quadrupled among those whose carrier ranked below the industry average for
> > customer service.
> >
> > For more on customer service in the wireless industry:
> > - see this press release
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 01:11 PM #21Steven J SobolGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In alt.cellular.verizon Richard <[email protected]> wrote:
>> >>
>> > Are you sayin' VZ bribed 'em, Stevie?
>>
>> Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
>> top last year too. Nextel was not.
>
> Steve - why you always so negative?
About what? I'm just curious what changed. Nextel has a reputation
(well-deserved, or not, they still have a reputation) for not providing
good service. I've heard mostly good things from the people I happen to
know on ATTWS.
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 08-29-2003, 01:57 PM #22PhillipeGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:
> In alt.cellular.verizon Richard <[email protected]> wrote:
> >> >>
> >> > Are you sayin' VZ bribed 'em, Stevie?
> >>
> >> Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
> >> top last year too. Nextel was not.
> >
> > Steve - why you always so negative?
>
> About what? I'm just curious what changed. Nextel has a reputation
> (well-deserved, or not, they still have a reputation) for not providing
> good service. I've heard mostly good things from the people I happen to
> know on ATTWS.
And which do you sell?
- 08-29-2003, 02:46 PM #23Steven J SobolGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In alt.cellular.verizon Phillipe <[email protected]> wrote:
>> About what? I'm just curious what changed. Nextel has a reputation
>> (well-deserved, or not, they still have a reputation) for not providing
>> good service. I've heard mostly good things from the people I happen to
>> know on ATTWS.
>
> And which do you sell?
None of the above. Hm. There you go making unfounded allegations AGAIN
while not answering any of the questions/issues I have mentioned to you
(this has happened mostly in alt.cellular.sprintpcs but may be in
a couple other newsgroups now too).
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 08-29-2003, 06:49 PM #24Ben SkverskyGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In the three weeks since I switched to Nextel from VZW, I've found Nextel's
CS to be very good.
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:
>
> >>What happened?!
> >>
> > Are you sayin' VZ bribed 'em, Stevie?
>
> Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
> top last year too. Nextel was not.
>
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
- 08-29-2003, 08:00 PM #25mitchell friendGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
vzw customer service is getting almost as bad as sprints customer
service,they are getting into lying about things they tell you.say one
thing and really is something else.not what they told you.tell you,you
have 15 days to return or exchange a phone and they dont stand behind
it.even though it is in writing.but lawsuit can handle that situation
easy. nextel probably has made cutomer service so as to look better than
verizon wireless.not hard to do.
"Ben Skversky" <[email protected]> wrote in article
<[email protected]>:
> In the three weeks since I switched to Nextel from VZW, I've found Nextel's
> CS to be very good.
>
>
> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
> > In alt.cellular.verizon Larry W4CSC <[email protected]> wrote:
> >
> > >>What happened?!
> > >>
> > > Are you sayin' VZ bribed 'em, Stevie?
> >
> > Naahhh, I'm questioning how Nextel knocked out AT&T. Verizon was at the
> > top last year too. Nextel was not.
> >
> >
> > --
> > JustThe.net Internet & Multimedia Services
> > 22674 Motnocab Road * Apple Valley, CA 92307-1950
> > Steve Sobol, Proprietor
> > 888.480.4NET (4638) * 248.724.4NET * [email protected]
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 08:45 PM #26Male BombGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
X-PhoneScoop-Post-ID: 38734
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Xref: news.newshosting.com alt.cellular.attws:13247 alt.cellular.gsm.carriers.voicestream:49152 alt.cellular.nextel:8276 alt.cellular.verizon:114256
> What has always amazed me is the staunch defenders amoung the
> CUSTOMERS, come hell or high water, even if a particular company
> really sucks.
What has always amazed me is how some customers constantly ***** about
the network, policies, employees and company in general but still keep
using the service year after year. MB
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 09:18 PM #27Joel HornerGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
Steven J Sobol <[email protected]> wrote:
> About what? I'm just curious what changed. Nextel has a reputation
> (well-deserved, or not, they still have a reputation) for not providing
> good service. I've heard mostly good things from the people I happen to
> know on ATTWS.
My own view (based on use of service and customer service) is that AT&T
fell because of their lousy GSM implementation. In addition, there is a
well-publicized goal internally at ATTWS that they should focus first
on profit. Unfortunately, this can sometimes have a negative impact on
customer service. There have been posts that show a vast change in
AT&T's customer handling over the past year.
I cannot comment on Nextel, though I do believe they outsourced their
customer care during this period. I could be wrong about the timeframe,
however.
Joel
- 08-29-2003, 09:54 PM #28Been ThereGuest
Re: info: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
"Ben Skversky" <[email protected]> wrote in message
news:[email protected]...
> In the three weeks since I switched to Nextel from VZW, I've found
Nextel's
> CS to be very good.
>
>
If I may ask, how many times have you called them and for what reason?
They can handle a lot of things. The things they can't handle seem to fall
off into a deep hole sometimes IMHO.
- 08-29-2003, 10:23 PM #29Larry W4CSCGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
No problem, Bub.....Number portability is just around that
corner.....(c;
On Sat, 30 Aug 2003 02:45:51 -0000, [email protected] (Male Bomb)
wrote:
>
>
>> What has always amazed me is the staunch defenders amoung the
>> CUSTOMERS, come hell or high water, even if a particular company
>> really sucks.
>What has always amazed me is how some customers constantly ***** about
>the network, policies, employees and company in general but still keep
>using the service year after year. MB
>
>[posted via phonescoop.com - free web access to the alt.cellular groups]
Larry W4CSC
Isn't it becoming more practical by the day to make
Iraq's desert the new World Nuclear Waste Disposal Site?
- 08-30-2003, 04:51 AM #30PhillipeGuest
Re: Nextel, Verizon Wireless top customer survey, TMOBILE 2nd ATTWS 3rd
In article <[email protected]>,
[email protected] (Larry W4CSC) wrote:
> I refer to it more like the lesser of evils......
They all cut corners on sutomer service, so one needs to make sure you
end up in a situation where you won't need "Customer disservice".
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