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  1. #1
    JL
    Guest
    I received my phone bill this month and to my surprise it was $100.00 more
    than usual. I discovered that my rate plan had been changed and no one
    notified me about it. I contacted customer support and they told me my bonus
    minutes had expired and I was responsible for the overage without them
    notifying me. Does anyone have a telephone number to their corporate
    offices, or any suggestions?





    See More: Incredible problem




  2. #2
    All the News
    Guest

    Re: Incredible problem


    "JL" <[email protected]> wrote in message
    news[email protected]
    > I received my phone bill this month and to my surprise it was $100.00 more
    > than usual. I discovered that my rate plan had been changed and no one
    > notified me about it. I contacted customer support and they told me my

    bonus
    > minutes had expired and I was responsible for the overage without them
    > notifying me. Does anyone have a telephone number to their corporate
    > offices, or any suggestions?


    Sounds like this might have been a promotion perhaps when you
    signed up? If so, I imagine in the fine print is said something to
    the effect that the promotion would expire after such and such a
    period of time and that you were then responsible, blah, blah, blah.

    If that's the case, then you're probably screwed. It was your
    responsiblity to know when you promotion expired and plan
    accordingly.

    If, however, you're plan was changed from one rate plan to
    another, well, then I think you have a legitimate beef. I'd
    call the customer rep and demand that they remove the "bonus
    minutes" that should've been covered and notify you, in
    writing, of any future rate plan changes. Keep asking for
    supervisors until you get it changed. Threaten with lawsuits
    if it doesn't happen. I can't imagine that they have the rights
    to change a contract without written notification...even if
    the paperwork says they can I think you still have a beef.

    Chris





  3. #3
    All the News
    Guest

    Re: Incredible problem


    "JL" <[email protected]> wrote in message
    news[email protected]
    > I received my phone bill this month and to my surprise it was $100.00 more
    > than usual. I discovered that my rate plan had been changed and no one
    > notified me about it. I contacted customer support and they told me my

    bonus
    > minutes had expired and I was responsible for the overage without them
    > notifying me. Does anyone have a telephone number to their corporate
    > offices, or any suggestions?


    Sounds like this might have been a promotion perhaps when you
    signed up? If so, I imagine in the fine print is said something to
    the effect that the promotion would expire after such and such a
    period of time and that you were then responsible, blah, blah, blah.

    If that's the case, then you're probably screwed. It was your
    responsiblity to know when you promotion expired and plan
    accordingly.

    If, however, you're plan was changed from one rate plan to
    another, well, then I think you have a legitimate beef. I'd
    call the customer rep and demand that they remove the "bonus
    minutes" that should've been covered and notify you, in
    writing, of any future rate plan changes. Keep asking for
    supervisors until you get it changed. Threaten with lawsuits
    if it doesn't happen. I can't imagine that they have the rights
    to change a contract without written notification...even if
    the paperwork says they can I think you still have a beef.

    Chris





  4. #4
    Wayne Redick
    Guest

    Re: Incredible problem

    If you are in NY call Eliot Spitzers office number in Albany.He is compiling
    a file on this happening with Nextel customers.
    He is the State Attorney General btw.
    Wayne

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "JL" <[email protected]> wrote in message
    > news[email protected]
    > > I received my phone bill this month and to my surprise it was $100.00

    more
    > > than usual. I discovered that my rate plan had been changed and no one
    > > notified me about it. I contacted customer support and they told me my

    > bonus
    > > minutes had expired and I was responsible for the overage without them
    > > notifying me. Does anyone have a telephone number to their corporate
    > > offices, or any suggestions?

    >
    > Sounds like this might have been a promotion perhaps when you
    > signed up? If so, I imagine in the fine print is said something to
    > the effect that the promotion would expire after such and such a
    > period of time and that you were then responsible, blah, blah, blah.
    >
    > If that's the case, then you're probably screwed. It was your
    > responsiblity to know when you promotion expired and plan
    > accordingly.
    >
    > If, however, you're plan was changed from one rate plan to
    > another, well, then I think you have a legitimate beef. I'd
    > call the customer rep and demand that they remove the "bonus
    > minutes" that should've been covered and notify you, in
    > writing, of any future rate plan changes. Keep asking for
    > supervisors until you get it changed. Threaten with lawsuits
    > if it doesn't happen. I can't imagine that they have the rights
    > to change a contract without written notification...even if
    > the paperwork says they can I think you still have a beef.
    >
    > Chris
    >
    >






  5. #5
    Wayne Redick
    Guest

    Re: Incredible problem

    If you are in NY call Eliot Spitzers office number in Albany.He is compiling
    a file on this happening with Nextel customers.
    He is the State Attorney General btw.
    Wayne

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "JL" <[email protected]> wrote in message
    > news[email protected]
    > > I received my phone bill this month and to my surprise it was $100.00

    more
    > > than usual. I discovered that my rate plan had been changed and no one
    > > notified me about it. I contacted customer support and they told me my

    > bonus
    > > minutes had expired and I was responsible for the overage without them
    > > notifying me. Does anyone have a telephone number to their corporate
    > > offices, or any suggestions?

    >
    > Sounds like this might have been a promotion perhaps when you
    > signed up? If so, I imagine in the fine print is said something to
    > the effect that the promotion would expire after such and such a
    > period of time and that you were then responsible, blah, blah, blah.
    >
    > If that's the case, then you're probably screwed. It was your
    > responsiblity to know when you promotion expired and plan
    > accordingly.
    >
    > If, however, you're plan was changed from one rate plan to
    > another, well, then I think you have a legitimate beef. I'd
    > call the customer rep and demand that they remove the "bonus
    > minutes" that should've been covered and notify you, in
    > writing, of any future rate plan changes. Keep asking for
    > supervisors until you get it changed. Threaten with lawsuits
    > if it doesn't happen. I can't imagine that they have the rights
    > to change a contract without written notification...even if
    > the paperwork says they can I think you still have a beef.
    >
    > Chris
    >
    >






  6. #6
    Alex Mikey
    Guest

    Re: Incredible problem


    Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    things will happen.

    1. Care rep puts you on mute, then on speakerphone.

    2. Care rep calls over all his/her friends.

    3. Everyone within listening distance laugh's there ass off at you.

    Seriously, threatening lawsuits is hilarious, nobody whose been at a
    call center more than a month takes them seriously, and unfortunately,
    that means that (insert big company here) doesn't care either.

    Thanks,
    A.M.

    [posted via phonescoop.com]



  7. #7
    Alex Mikey
    Guest

    Re: Incredible problem


    Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    things will happen.

    1. Care rep puts you on mute, then on speakerphone.

    2. Care rep calls over all his/her friends.

    3. Everyone within listening distance laugh's there ass off at you.

    Seriously, threatening lawsuits is hilarious, nobody whose been at a
    call center more than a month takes them seriously, and unfortunately,
    that means that (insert big company here) doesn't care either.

    Thanks,
    A.M.

    [posted via phonescoop.com]



  8. #8
    Al Bundy
    Guest

    Re: Incredible problem

    I just got off the phone with Nextel and they tell me that they were doing
    some cleaning up of their accounts and yes they took away my bonus minutes
    that they gave me for the life of the account, They told me that they did
    not care what I was told by customer care at that time and I should have
    received a letter or a phone call from them stating that my bonus minutes
    have been removed, Yea right has anyone received a call from Nextel for that
    reason, Just like when their nights went from 8:00 to 9:00 and no one was
    notified and a call to Nextel and their response was we're Nextel and we can
    change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
    right by getting away from these Assholes, even Sprint looks better. The
    best thing anyone can do when they talk to customer care is tell them you
    are recording the conversation and watch how fast they hang up on you, As
    far as threatening them with a lawsuit I wouldn't waste my time and money
    because if I won the same thing would happen again,
    sorry for all the rambling but I just had to vent.
    Al.




    "Alex Mikey" <[email protected]> wrote in message
    news:[email protected]
    >
    > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > things will happen.
    >
    > 1. Care rep puts you on mute, then on speakerphone.
    >
    > 2. Care rep calls over all his/her friends.
    >
    > 3. Everyone within listening distance laugh's there ass off at you.
    >
    > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > call center more than a month takes them seriously, and unfortunately,
    > that means that (insert big company here) doesn't care either.
    >
    > Thanks,
    > A.M.
    >
    > [posted via phonescoop.com]



    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003





  9. #9
    Al Bundy
    Guest

    Re: Incredible problem

    I just got off the phone with Nextel and they tell me that they were doing
    some cleaning up of their accounts and yes they took away my bonus minutes
    that they gave me for the life of the account, They told me that they did
    not care what I was told by customer care at that time and I should have
    received a letter or a phone call from them stating that my bonus minutes
    have been removed, Yea right has anyone received a call from Nextel for that
    reason, Just like when their nights went from 8:00 to 9:00 and no one was
    notified and a call to Nextel and their response was we're Nextel and we can
    change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
    right by getting away from these Assholes, even Sprint looks better. The
    best thing anyone can do when they talk to customer care is tell them you
    are recording the conversation and watch how fast they hang up on you, As
    far as threatening them with a lawsuit I wouldn't waste my time and money
    because if I won the same thing would happen again,
    sorry for all the rambling but I just had to vent.
    Al.




    "Alex Mikey" <[email protected]> wrote in message
    news:[email protected]
    >
    > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > things will happen.
    >
    > 1. Care rep puts you on mute, then on speakerphone.
    >
    > 2. Care rep calls over all his/her friends.
    >
    > 3. Everyone within listening distance laugh's there ass off at you.
    >
    > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > call center more than a month takes them seriously, and unfortunately,
    > that means that (insert big company here) doesn't care either.
    >
    > Thanks,
    > A.M.
    >
    > [posted via phonescoop.com]



    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003





  10. #10
    Myself
    Guest

    Re: Incredible problem

    they notified us of the time change in our monthly statement.


    "Al Bundy" <[email protected]> wrote in message
    news[email protected]
    > I just got off the phone with Nextel and they tell me that they were doing
    > some cleaning up of their accounts and yes they took away my bonus minutes
    > that they gave me for the life of the account, They told me that they did
    > not care what I was told by customer care at that time and I should have
    > received a letter or a phone call from them stating that my bonus minutes
    > have been removed, Yea right has anyone received a call from Nextel for

    that
    > reason, Just like when their nights went from 8:00 to 9:00 and no one was
    > notified and a call to Nextel and their response was we're Nextel and we

    can
    > change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
    > right by getting away from these Assholes, even Sprint looks better. The
    > best thing anyone can do when they talk to customer care is tell them you
    > are recording the conversation and watch how fast they hang up on you, As
    > far as threatening them with a lawsuit I wouldn't waste my time and money
    > because if I won the same thing would happen again,
    > sorry for all the rambling but I just had to vent.
    > Al.
    >
    >
    >
    >
    > "Alex Mikey" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > > things will happen.
    > >
    > > 1. Care rep puts you on mute, then on speakerphone.
    > >
    > > 2. Care rep calls over all his/her friends.
    > >
    > > 3. Everyone within listening distance laugh's there ass off at you.
    > >
    > > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > > call center more than a month takes them seriously, and unfortunately,
    > > that means that (insert big company here) doesn't care either.
    > >
    > > Thanks,
    > > A.M.
    > >
    > > [posted via phonescoop.com]

    >
    >
    > ---
    > Outgoing mail is certified Virus Free.
    > Checked by AVG anti-virus system (http://www.grisoft.com).
    > Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
    >
    >






  11. #11
    Myself
    Guest

    Re: Incredible problem

    they notified us of the time change in our monthly statement.


    "Al Bundy" <[email protected]> wrote in message
    news[email protected]
    > I just got off the phone with Nextel and they tell me that they were doing
    > some cleaning up of their accounts and yes they took away my bonus minutes
    > that they gave me for the life of the account, They told me that they did
    > not care what I was told by customer care at that time and I should have
    > received a letter or a phone call from them stating that my bonus minutes
    > have been removed, Yea right has anyone received a call from Nextel for

    that
    > reason, Just like when their nights went from 8:00 to 9:00 and no one was
    > notified and a call to Nextel and their response was we're Nextel and we

    can
    > change the contract at any time, Well come 12/3/2003 I'm gonna exercise my
    > right by getting away from these Assholes, even Sprint looks better. The
    > best thing anyone can do when they talk to customer care is tell them you
    > are recording the conversation and watch how fast they hang up on you, As
    > far as threatening them with a lawsuit I wouldn't waste my time and money
    > because if I won the same thing would happen again,
    > sorry for all the rambling but I just had to vent.
    > Al.
    >
    >
    >
    >
    > "Alex Mikey" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > > things will happen.
    > >
    > > 1. Care rep puts you on mute, then on speakerphone.
    > >
    > > 2. Care rep calls over all his/her friends.
    > >
    > > 3. Everyone within listening distance laugh's there ass off at you.
    > >
    > > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > > call center more than a month takes them seriously, and unfortunately,
    > > that means that (insert big company here) doesn't care either.
    > >
    > > Thanks,
    > > A.M.
    > >
    > > [posted via phonescoop.com]

    >
    >
    > ---
    > Outgoing mail is certified Virus Free.
    > Checked by AVG anti-virus system (http://www.grisoft.com).
    > Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
    >
    >






  12. #12
    Wayne Redick
    Guest

    Re: Incredible problem


    "Al Bundy" <[email protected]> wrote in message
    news[email protected]
    > I just got off the phone with Nextel and they tell me that they were doing
    > some cleaning up of their accounts and yes they took away my bonus minutes
    > that they gave me for the life of the account, They told me that they did
    > not care what I was told by customer care at that time and I should have
    > received a letter or a phone call from them stating that my bonus minutes
    > have been removed, Yea right has anyone received a call from Nextel for

    that
    > reason, Just like when their nights went from 8:00 to 9:00 and no one was
    > notified and a call to Nextel and their response was we're Nextel and we

    can
    > change the contract at any time,


    I received a voicemail from Nextel stating the change in time for Nightime
    minutes.
    So did a few others in our area.
    Not standard practice?
    WKR





    Well come 12/3/2003 I'm gonna exercise my
    > right by getting away from these Assholes, even Sprint looks better. The
    > best thing anyone can do when they talk to customer care is tell them you
    > are recording the conversation and watch how fast they hang up on you, As
    > far as threatening them with a lawsuit I wouldn't waste my time and money
    > because if I won the same thing would happen again,
    > sorry for all the rambling but I just had to vent.
    > Al.
    >
    >
    >
    >
    > "Alex Mikey" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > > things will happen.
    > >
    > > 1. Care rep puts you on mute, then on speakerphone.
    > >
    > > 2. Care rep calls over all his/her friends.
    > >
    > > 3. Everyone within listening distance laugh's there ass off at you.
    > >
    > > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > > call center more than a month takes them seriously, and unfortunately,
    > > that means that (insert big company here) doesn't care either.
    > >
    > > Thanks,
    > > A.M.
    > >
    > > [posted via phonescoop.com]

    >
    >
    > ---
    > Outgoing mail is certified Virus Free.
    > Checked by AVG anti-virus system (http://www.grisoft.com).
    > Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
    >
    >






  13. #13
    Wayne Redick
    Guest

    Re: Incredible problem


    "Al Bundy" <[email protected]> wrote in message
    news[email protected]
    > I just got off the phone with Nextel and they tell me that they were doing
    > some cleaning up of their accounts and yes they took away my bonus minutes
    > that they gave me for the life of the account, They told me that they did
    > not care what I was told by customer care at that time and I should have
    > received a letter or a phone call from them stating that my bonus minutes
    > have been removed, Yea right has anyone received a call from Nextel for

    that
    > reason, Just like when their nights went from 8:00 to 9:00 and no one was
    > notified and a call to Nextel and their response was we're Nextel and we

    can
    > change the contract at any time,


    I received a voicemail from Nextel stating the change in time for Nightime
    minutes.
    So did a few others in our area.
    Not standard practice?
    WKR





    Well come 12/3/2003 I'm gonna exercise my
    > right by getting away from these Assholes, even Sprint looks better. The
    > best thing anyone can do when they talk to customer care is tell them you
    > are recording the conversation and watch how fast they hang up on you, As
    > far as threatening them with a lawsuit I wouldn't waste my time and money
    > because if I won the same thing would happen again,
    > sorry for all the rambling but I just had to vent.
    > Al.
    >
    >
    >
    >
    > "Alex Mikey" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > Yeah, that's right. Threaten a lawsuit. If you threaten a lawsuit, three
    > > things will happen.
    > >
    > > 1. Care rep puts you on mute, then on speakerphone.
    > >
    > > 2. Care rep calls over all his/her friends.
    > >
    > > 3. Everyone within listening distance laugh's there ass off at you.
    > >
    > > Seriously, threatening lawsuits is hilarious, nobody whose been at a
    > > call center more than a month takes them seriously, and unfortunately,
    > > that means that (insert big company here) doesn't care either.
    > >
    > > Thanks,
    > > A.M.
    > >
    > > [posted via phonescoop.com]

    >
    >
    > ---
    > Outgoing mail is certified Virus Free.
    > Checked by AVG anti-virus system (http://www.grisoft.com).
    > Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003
    >
    >






  14. #14
    Alex Mikey
    Guest

    Re: Incredible problem

    They hang up on you or place you on hold because it's illegal to record
    a call without consent, without a court order. Any company with a
    customer service center records calls for quality or training purposes,
    but they disclose that may happen before your connected, at no time do
    you disclose to them prior to the call connecting that your recording
    it, therefore, your recording without permission. How would you feel if
    they recorded you without advising you?

    [posted via phonescoop.com]



  15. #15
    Alex Mikey
    Guest

    Re: Incredible problem

    They hang up on you or place you on hold because it's illegal to record
    a call without consent, without a court order. Any company with a
    customer service center records calls for quality or training purposes,
    but they disclose that may happen before your connected, at no time do
    you disclose to them prior to the call connecting that your recording
    it, therefore, your recording without permission. How would you feel if
    they recorded you without advising you?

    [posted via phonescoop.com]



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