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  1. #1
    SDS
    Guest
    Signal insurance is trying to bone me! What should I do? Signal claims that
    paperwork from nextel is not offical enough to make a claim. Sorry about
    por *****ing and grammar! Who here is experienced in dealing with the
    SIGNAL?





    See More: Signal Insurance?




  2. #2
    Wayne Redick
    Guest

    Re: Signal Insurance?


    "SDS" <[email protected]> wrote in message
    news[email protected]
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?


    A Nextel customer came into our store with similar issue.I will fwd this to
    the guy who handled that scenerio.
    See if he replies with his experiences.
    Wayne






  3. #3
    Wayne Redick
    Guest

    Re: Signal Insurance?


    "SDS" <[email protected]> wrote in message
    news[email protected]
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?


    A Nextel customer came into our store with similar issue.I will fwd this to
    the guy who handled that scenerio.
    See if he replies with his experiences.
    Wayne






  4. #4
    Ric
    Guest

    Re: Signal Insurance?

    "SDS" <[email protected]> wrote in message
    news[email protected]
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?
    >
    >

    Details on the case would help.
    Paperwork from Nextel is kinda pointless, the Signal Plan is very specific
    and does not really need authentication.
    What happened, and what are they (not) doing about it?

    r





  5. #5
    Ric
    Guest

    Re: Signal Insurance?

    "SDS" <[email protected]> wrote in message
    news[email protected]m...
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?
    >
    >

    Details on the case would help.
    Paperwork from Nextel is kinda pointless, the Signal Plan is very specific
    and does not really need authentication.
    What happened, and what are they (not) doing about it?

    r





  6. #6
    Mike Markley
    Guest

    Re: Signal Insurance?

    I am a Dealer in Texas and because of continuing issues with SIGNAL I have
    started to switch all my customer base to Nexel Svc. Plan at $2.50.

    Seems Signal wants to collect fees but not honor claims without a hassle.

    Mike Markley

    "Ric" <[email protected]> wrote in message
    news:[email protected]
    > "SDS" <[email protected]> wrote in message
    > news[email protected]
    > > Signal insurance is trying to bone me! What should I do? Signal claims

    > that
    > > paperwork from nextel is not offical enough to make a claim. Sorry

    about
    > > por *****ing and grammar! Who here is experienced in dealing with the
    > > SIGNAL?
    > >
    > >

    > Details on the case would help.
    > Paperwork from Nextel is kinda pointless, the Signal Plan is very specific
    > and does not really need authentication.
    > What happened, and what are they (not) doing about it?
    >
    > r
    >
    >






  7. #7
    Mike Markley
    Guest

    Re: Signal Insurance?

    I am a Dealer in Texas and because of continuing issues with SIGNAL I have
    started to switch all my customer base to Nexel Svc. Plan at $2.50.

    Seems Signal wants to collect fees but not honor claims without a hassle.

    Mike Markley

    "Ric" <[email protected]> wrote in message
    news:[email protected]
    > "SDS" <[email protected]> wrote in message
    > news[email protected]
    > > Signal insurance is trying to bone me! What should I do? Signal claims

    > that
    > > paperwork from nextel is not offical enough to make a claim. Sorry

    about
    > > por *****ing and grammar! Who here is experienced in dealing with the
    > > SIGNAL?
    > >
    > >

    > Details on the case would help.
    > Paperwork from Nextel is kinda pointless, the Signal Plan is very specific
    > and does not really need authentication.
    > What happened, and what are they (not) doing about it?
    >
    > r
    >
    >






  8. #8
    Wayne Redick
    Guest

    Re: Signal Insurance?

    Our Nextel rep has done similar.Signal is not honoring thier plans they
    sell,to at least 4 of our customers so far.
    Too bad.

    Example-( a weak one perhaps)
    Student comes into store,says she lost her i95c.The SIM she insured it for
    with Signal through her activation was assigned to an i60.She was bought a
    i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold her
    i60 to somebody.Goes to claim her Insurance on a lost phone and they pretty
    much tell her " sorry,its based on a i60 unit,since you do not have it,as
    you said you sold it,no deal".

    I would suggest try to update Signal to the model of your phones if you
    upgrade.
    I have heard of a few good experiences with Signal Insurance,but not enough
    to encourage others to go that route.

    Classic case of BUYER BEWARE and being a curious consumer.

    my two cent only.......
    Wayne


    "Mike Markley" <[email protected]> wrote in message
    news:[email protected]
    > I am a Dealer in Texas and because of continuing issues with SIGNAL I have
    > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    >
    > Seems Signal wants to collect fees but not honor claims without a hassle.
    >
    > Mike Markley
    >
    > "Ric" <[email protected]> wrote in message
    > news:[email protected]
    > > "SDS" <[email protected]> wrote in message
    > > news[email protected]
    > > > Signal insurance is trying to bone me! What should I do? Signal

    claims
    > > that
    > > > paperwork from nextel is not offical enough to make a claim. Sorry

    > about
    > > > por *****ing and grammar! Who here is experienced in dealing with the
    > > > SIGNAL?
    > > >
    > > >

    > > Details on the case would help.
    > > Paperwork from Nextel is kinda pointless, the Signal Plan is very

    specific
    > > and does not really need authentication.
    > > What happened, and what are they (not) doing about it?
    > >
    > > r
    > >
    > >

    >
    >






  9. #9
    Nextel CSR
    Guest

    Re: Signal Insurance?

    As I may get flammed around here, but I have a right to voice my opinion
    too.

    I work for Nextel in Customer Care, and the only thing we "reps" really hate
    is Signal Insurance. Signal "seems" to send out dead units, units reported
    lost/stolen, and that's even if they will honor your claim.


    "Wayne Redick" <[email protected]> wrote in message
    news:[email protected]
    > Our Nextel rep has done similar.Signal is not honoring thier plans they
    > sell,to at least 4 of our customers so far.
    > Too bad.
    >
    > Example-( a weak one perhaps)
    > Student comes into store,says she lost her i95c.The SIM she insured it for
    > with Signal through her activation was assigned to an i60.She was bought a
    > i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold her
    > i60 to somebody.Goes to claim her Insurance on a lost phone and they

    pretty
    > much tell her " sorry,its based on a i60 unit,since you do not have it,as
    > you said you sold it,no deal".
    >
    > I would suggest try to update Signal to the model of your phones if you
    > upgrade.
    > I have heard of a few good experiences with Signal Insurance,but not

    enough
    > to encourage others to go that route.
    >
    > Classic case of BUYER BEWARE and being a curious consumer.
    >
    > my two cent only.......
    > Wayne
    >
    >
    > "Mike Markley" <[email protected]> wrote in message
    > news:[email protected]
    > > I am a Dealer in Texas and because of continuing issues with SIGNAL I

    have
    > > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    > >
    > > Seems Signal wants to collect fees but not honor claims without a

    hassle.
    > >
    > > Mike Markley
    > >
    > > "Ric" <[email protected]> wrote in message
    > > news:[email protected]
    > > > "SDS" <[email protected]> wrote in message
    > > > news[email protected]
    > > > > Signal insurance is trying to bone me! What should I do? Signal

    > claims
    > > > that
    > > > > paperwork from nextel is not offical enough to make a claim. Sorry

    > > about
    > > > > por *****ing and grammar! Who here is experienced in dealing with

    the
    > > > > SIGNAL?
    > > > >
    > > > >
    > > > Details on the case would help.
    > > > Paperwork from Nextel is kinda pointless, the Signal Plan is very

    > specific
    > > > and does not really need authentication.
    > > > What happened, and what are they (not) doing about it?
    > > >
    > > > r
    > > >
    > > >

    > >
    > >

    >
    >






  10. #10
    t.britt
    Guest

    Re: Signal Insurance?

    so, what would be the best thing to get then? is there any such protection
    plan you can get if you lost your phone or if it dies? or do you just buy a
    whole new phone???

    Tina

    > As I may get flammed around here, but I have a right to voice my opinion
    > too.
    >
    > I work for Nextel in Customer Care, and the only thing we "reps" really

    hate
    > is Signal Insurance. Signal "seems" to send out dead units, units

    reported
    > lost/stolen, and that's even if they will honor your claim.
    >
    >
    > "Wayne Redick" <[email protected]> wrote in message
    > news:[email protected]
    > > Our Nextel rep has done similar.Signal is not honoring thier plans they
    > > sell,to at least 4 of our customers so far.
    > > Too bad.
    > >
    > > Example-( a weak one perhaps)
    > > Student comes into store,says she lost her i95c.The SIM she insured it

    for
    > > with Signal through her activation was assigned to an i60.She was bought

    a
    > > i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold

    her
    > > i60 to somebody.Goes to claim her Insurance on a lost phone and they

    > pretty
    > > much tell her " sorry,its based on a i60 unit,since you do not have

    it,as
    > > you said you sold it,no deal".
    > >
    > > I would suggest try to update Signal to the model of your phones if you
    > > upgrade.
    > > I have heard of a few good experiences with Signal Insurance,but not

    > enough
    > > to encourage others to go that route.
    > >
    > > Classic case of BUYER BEWARE and being a curious consumer.
    > >
    > > my two cent only.......
    > > Wayne
    > >
    > >
    > > "Mike Markley" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I am a Dealer in Texas and because of continuing issues with SIGNAL I

    > have
    > > > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    > > >
    > > > Seems Signal wants to collect fees but not honor claims without a

    > hassle.
    > > >
    > > > Mike Markley
    > > >
    > > > "Ric" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > "SDS" <[email protected]> wrote in message
    > > > > news[email protected]
    > > > > > Signal insurance is trying to bone me! What should I do? Signal

    > > claims
    > > > > that
    > > > > > paperwork from nextel is not offical enough to make a claim.

    Sorry
    > > > about
    > > > > > por *****ing and grammar! Who here is experienced in dealing with

    > the
    > > > > > SIGNAL?
    > > > > >
    > > > > >
    > > > > Details on the case would help.
    > > > > Paperwork from Nextel is kinda pointless, the Signal Plan is very

    > > specific
    > > > > and does not really need authentication.
    > > > > What happened, and what are they (not) doing about it?
    > > > >
    > > > > r
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  11. #11
    t.britt
    Guest

    Re: Signal Insurance?

    so, what would be the best thing to get then? is there any such protection
    plan you can get if you lost your phone or if it dies? or do you just buy a
    whole new phone???

    Tina

    > As I may get flammed around here, but I have a right to voice my opinion
    > too.
    >
    > I work for Nextel in Customer Care, and the only thing we "reps" really

    hate
    > is Signal Insurance. Signal "seems" to send out dead units, units

    reported
    > lost/stolen, and that's even if they will honor your claim.
    >
    >
    > "Wayne Redick" <[email protected]> wrote in message
    > news:[email protected]
    > > Our Nextel rep has done similar.Signal is not honoring thier plans they
    > > sell,to at least 4 of our customers so far.
    > > Too bad.
    > >
    > > Example-( a weak one perhaps)
    > > Student comes into store,says she lost her i95c.The SIM she insured it

    for
    > > with Signal through her activation was assigned to an i60.She was bought

    a
    > > i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold

    her
    > > i60 to somebody.Goes to claim her Insurance on a lost phone and they

    > pretty
    > > much tell her " sorry,its based on a i60 unit,since you do not have

    it,as
    > > you said you sold it,no deal".
    > >
    > > I would suggest try to update Signal to the model of your phones if you
    > > upgrade.
    > > I have heard of a few good experiences with Signal Insurance,but not

    > enough
    > > to encourage others to go that route.
    > >
    > > Classic case of BUYER BEWARE and being a curious consumer.
    > >
    > > my two cent only.......
    > > Wayne
    > >
    > >
    > > "Mike Markley" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I am a Dealer in Texas and because of continuing issues with SIGNAL I

    > have
    > > > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    > > >
    > > > Seems Signal wants to collect fees but not honor claims without a

    > hassle.
    > > >
    > > > Mike Markley
    > > >
    > > > "Ric" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > "SDS" <[email protected]> wrote in message
    > > > > news[email protected]
    > > > > > Signal insurance is trying to bone me! What should I do? Signal

    > > claims
    > > > > that
    > > > > > paperwork from nextel is not offical enough to make a claim.

    Sorry
    > > > about
    > > > > > por *****ing and grammar! Who here is experienced in dealing with

    > the
    > > > > > SIGNAL?
    > > > > >
    > > > > >
    > > > > Details on the case would help.
    > > > > Paperwork from Nextel is kinda pointless, the Signal Plan is very

    > > specific
    > > > > and does not really need authentication.
    > > > > What happened, and what are they (not) doing about it?
    > > > >
    > > > > r
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  12. #12
    Spam MeHere
    Guest

    Re: Signal Insurance?

    What paperwork do you have? I have used signal insurance at least 4 times.
    The only time I had a problem, is when I wanted to have a lost i95cl
    replaced but the phone was listed as an i85. It was an upgrade that I done
    unofficially so they wanted proof of ownership from nextel. I found the
    phone eventually so the claim was canceled eventually.

    I have since lost other phones and have actually had the same scenario work
    in the opposite manner where I lost a lower costing model with the sim from
    a higher end phone and they sent me the phone on record.



    "SDS" <[email protected]> wrote in message
    news[email protected]
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?
    >
    >






  13. #13
    Spam MeHere
    Guest

    Re: Signal Insurance?

    What paperwork do you have? I have used signal insurance at least 4 times.
    The only time I had a problem, is when I wanted to have a lost i95cl
    replaced but the phone was listed as an i85. It was an upgrade that I done
    unofficially so they wanted proof of ownership from nextel. I found the
    phone eventually so the claim was canceled eventually.

    I have since lost other phones and have actually had the same scenario work
    in the opposite manner where I lost a lower costing model with the sim from
    a higher end phone and they sent me the phone on record.



    "SDS" <[email protected]> wrote in message
    news[email protected]
    > Signal insurance is trying to bone me! What should I do? Signal claims

    that
    > paperwork from nextel is not offical enough to make a claim. Sorry about
    > por *****ing and grammar! Who here is experienced in dealing with the
    > SIGNAL?
    >
    >






  14. #14
    Nextel CSR
    Guest

    Re: Signal Insurance?

    I can only recommend that you keep ALL paperwork on your new unit, call
    Nextel @ 1-800-639-6111 and let the rep know you are upgrading your phone.
    They'll ask you for the new SIM ID (15 digits that start with 000) and the
    SN (only starts with 919 or 021) Never keep the same SIM card that was in
    your old unit. It may have your phone book on it, but this is the probelem
    it can cause. If you really need to transfer the phonebook over, go visit a
    service center to do it.

    If Signal honors your claim for a damages unit, make sure to RETURN the
    pieces! If you don't, you'll see some extra charges 3 months down the line.


    "t.britt" <[email protected]> wrote in message
    news:k3hd[email protected]
    > so, what would be the best thing to get then? is there any such protection
    > plan you can get if you lost your phone or if it dies? or do you just buy

    a
    > whole new phone???
    >
    > Tina
    >
    > > As I may get flammed around here, but I have a right to voice my opinion
    > > too.
    > >
    > > I work for Nextel in Customer Care, and the only thing we "reps" really

    > hate
    > > is Signal Insurance. Signal "seems" to send out dead units, units

    > reported
    > > lost/stolen, and that's even if they will honor your claim.
    > >
    > >
    > > "Wayne Redick" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Our Nextel rep has done similar.Signal is not honoring thier plans

    they
    > > > sell,to at least 4 of our customers so far.
    > > > Too bad.
    > > >
    > > > Example-( a weak one perhaps)
    > > > Student comes into store,says she lost her i95c.The SIM she insured it

    > for
    > > > with Signal through her activation was assigned to an i60.She was

    bought
    > a
    > > > i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold

    > her
    > > > i60 to somebody.Goes to claim her Insurance on a lost phone and they

    > > pretty
    > > > much tell her " sorry,its based on a i60 unit,since you do not have

    > it,as
    > > > you said you sold it,no deal".
    > > >
    > > > I would suggest try to update Signal to the model of your phones if

    you
    > > > upgrade.
    > > > I have heard of a few good experiences with Signal Insurance,but not

    > > enough
    > > > to encourage others to go that route.
    > > >
    > > > Classic case of BUYER BEWARE and being a curious consumer.
    > > >
    > > > my two cent only.......
    > > > Wayne
    > > >
    > > >
    > > > "Mike Markley" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > I am a Dealer in Texas and because of continuing issues with SIGNAL

    I
    > > have
    > > > > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    > > > >
    > > > > Seems Signal wants to collect fees but not honor claims without a

    > > hassle.
    > > > >
    > > > > Mike Markley
    > > > >
    > > > > "Ric" <[email protected]> wrote in message
    > > > > news:[email protected]
    > > > > > "SDS" <[email protected]> wrote in message
    > > > > > news9gcb.262$dG3.3[email protected]
    > > > > > > Signal insurance is trying to bone me! What should I do? Signal
    > > > claims
    > > > > > that
    > > > > > > paperwork from nextel is not offical enough to make a claim.

    > Sorry
    > > > > about
    > > > > > > por *****ing and grammar! Who here is experienced in dealing

    with
    > > the
    > > > > > > SIGNAL?
    > > > > > >
    > > > > > >
    > > > > > Details on the case would help.
    > > > > > Paperwork from Nextel is kinda pointless, the Signal Plan is very
    > > > specific
    > > > > > and does not really need authentication.
    > > > > > What happened, and what are they (not) doing about it?
    > > > > >
    > > > > > r
    > > > > >
    > > > > >
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  15. #15
    Nextel CSR
    Guest

    Re: Signal Insurance?

    I can only recommend that you keep ALL paperwork on your new unit, call
    Nextel @ 1-800-639-6111 and let the rep know you are upgrading your phone.
    They'll ask you for the new SIM ID (15 digits that start with 000) and the
    SN (only starts with 919 or 021) Never keep the same SIM card that was in
    your old unit. It may have your phone book on it, but this is the probelem
    it can cause. If you really need to transfer the phonebook over, go visit a
    service center to do it.

    If Signal honors your claim for a damages unit, make sure to RETURN the
    pieces! If you don't, you'll see some extra charges 3 months down the line.


    "t.britt" <[email protected]> wrote in message
    news:[email protected]
    > so, what would be the best thing to get then? is there any such protection
    > plan you can get if you lost your phone or if it dies? or do you just buy

    a
    > whole new phone???
    >
    > Tina
    >
    > > As I may get flammed around here, but I have a right to voice my opinion
    > > too.
    > >
    > > I work for Nextel in Customer Care, and the only thing we "reps" really

    > hate
    > > is Signal Insurance. Signal "seems" to send out dead units, units

    > reported
    > > lost/stolen, and that's even if they will honor your claim.
    > >
    > >
    > > "Wayne Redick" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Our Nextel rep has done similar.Signal is not honoring thier plans

    they
    > > > sell,to at least 4 of our customers so far.
    > > > Too bad.
    > > >
    > > > Example-( a weak one perhaps)
    > > > Student comes into store,says she lost her i95c.The SIM she insured it

    > for
    > > > with Signal through her activation was assigned to an i60.She was

    bought
    > a
    > > > i95c for Xmas by her boyfriend.She trasferred her SIM to the i95c.Sold

    > her
    > > > i60 to somebody.Goes to claim her Insurance on a lost phone and they

    > > pretty
    > > > much tell her " sorry,its based on a i60 unit,since you do not have

    > it,as
    > > > you said you sold it,no deal".
    > > >
    > > > I would suggest try to update Signal to the model of your phones if

    you
    > > > upgrade.
    > > > I have heard of a few good experiences with Signal Insurance,but not

    > > enough
    > > > to encourage others to go that route.
    > > >
    > > > Classic case of BUYER BEWARE and being a curious consumer.
    > > >
    > > > my two cent only.......
    > > > Wayne
    > > >
    > > >
    > > > "Mike Markley" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > I am a Dealer in Texas and because of continuing issues with SIGNAL

    I
    > > have
    > > > > started to switch all my customer base to Nexel Svc. Plan at $2.50.
    > > > >
    > > > > Seems Signal wants to collect fees but not honor claims without a

    > > hassle.
    > > > >
    > > > > Mike Markley
    > > > >
    > > > > "Ric" <[email protected]> wrote in message
    > > > > news:[email protected]
    > > > > > "SDS" <[email protected]> wrote in message
    > > > > > news[email protected]
    > > > > > > Signal insurance is trying to bone me! What should I do? Signal
    > > > claims
    > > > > > that
    > > > > > > paperwork from nextel is not offical enough to make a claim.

    > Sorry
    > > > > about
    > > > > > > por *****ing and grammar! Who here is experienced in dealing

    with
    > > the
    > > > > > > SIGNAL?
    > > > > > >
    > > > > > >
    > > > > > Details on the case would help.
    > > > > > Paperwork from Nextel is kinda pointless, the Signal Plan is very
    > > > specific
    > > > > > and does not really need authentication.
    > > > > > What happened, and what are they (not) doing about it?
    > > > > >
    > > > > > r
    > > > > >
    > > > > >
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