Results 1 to 15 of 15
  1. #1
    Jason
    Guest
    In early Sepetember, I started Nextel service for me and my wife.
    Service was non-existent where I live, and I didn't pick up a signal
    until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    west, and ~70 miles east. I work 60 miles north of home, and it
    picks up fine there, which is where I use it (my whole company is on
    Nextel). We were told by the reseller that Southern LINC was to
    enter into a "roaming" agreement with Nextel within 2 months from the
    time that we bought it. Other consumers that we spoke to were told
    the same thing. It never happened, and we just lived with no
    coverage at home or close to it.

    Lately, we've had some emergencies that required a cell phone, and
    we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    needed phone service more often than not, and Nextel has failed me
    miserably. We decided to go with a carrier that offered coverage
    where we live, work, and travel the most (Sprint, although I'm not
    professing allegiance to any company, it's just what was best for us.
    Believe me, I researched it for about a month.)

    Currently, we've got 2 different plans - one offers 500 anytime
    minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    for $39.99/month. The other is the same, only it offers 1000 minutes
    of cellular, and is either $49.99 or $59.99/month. I originally
    wanted to drop down to a DC only plan, but that cost $39.99/month (the
    agent told us that our plan was a very good one and not offered
    anymore.) So I just decided to have them turned off. I've got 2
    months left on one contract, and until next March on the other (bought
    the wife a new phone this past March). I was told by customer
    service that since I had no service where I lived, it should be no
    problem. Well, the disconnect agent (who was very rude) informed me
    that under no circumstances would I be able to get out from under the
    contract without paying $200 per phone, even though I had no service.
    She said that the only other thing I could do would be to transfer
    ownership of the account to someone else. I told her that everyone I
    knew either already had Nextel, or wouldn't touch it if I paid <them>.
    She was adamant, so we're SOL.

    Is there anything I can do about this? I a) don't have the cash to
    pay the $400 extra to disconnect and b) don't have the extra cash to
    keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    the Nextel plans are so much. Any advice?

    Thanks,

    Jason



    See More: Contract woes




  2. #2
    JL
    Guest

    Re: Contract woes

    File a complaint with the FCC. They regulate the cellphone industry.



    "Jason" <[email protected]> wrote in message
    news:[email protected]
    > In early Sepetember, I started Nextel service for me and my wife.
    > Service was non-existent where I live, and I didn't pick up a signal
    > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > west, and ~70 miles east. I work 60 miles north of home, and it
    > picks up fine there, which is where I use it (my whole company is on
    > Nextel). We were told by the reseller that Southern LINC was to
    > enter into a "roaming" agreement with Nextel within 2 months from the
    > time that we bought it. Other consumers that we spoke to were told
    > the same thing. It never happened, and we just lived with no
    > coverage at home or close to it.
    >
    > Lately, we've had some emergencies that required a cell phone, and
    > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > needed phone service more often than not, and Nextel has failed me
    > miserably. We decided to go with a carrier that offered coverage
    > where we live, work, and travel the most (Sprint, although I'm not
    > professing allegiance to any company, it's just what was best for us.
    > Believe me, I researched it for about a month.)
    >
    > Currently, we've got 2 different plans - one offers 500 anytime
    > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > for $39.99/month. The other is the same, only it offers 1000 minutes
    > of cellular, and is either $49.99 or $59.99/month. I originally
    > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > agent told us that our plan was a very good one and not offered
    > anymore.) So I just decided to have them turned off. I've got 2
    > months left on one contract, and until next March on the other (bought
    > the wife a new phone this past March). I was told by customer
    > service that since I had no service where I lived, it should be no
    > problem. Well, the disconnect agent (who was very rude) informed me
    > that under no circumstances would I be able to get out from under the
    > contract without paying $200 per phone, even though I had no service.
    > She said that the only other thing I could do would be to transfer
    > ownership of the account to someone else. I told her that everyone I
    > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > She was adamant, so we're SOL.
    >
    > Is there anything I can do about this? I a) don't have the cash to
    > pay the $400 extra to disconnect and b) don't have the extra cash to
    > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > the Nextel plans are so much. Any advice?
    >
    > Thanks,
    >
    > Jason






  3. #3
    JL
    Guest

    Re: Contract woes

    File a complaint with the FCC. They regulate the cellphone industry.



    "Jason" <[email protected]> wrote in message
    news:[email protected]
    > In early Sepetember, I started Nextel service for me and my wife.
    > Service was non-existent where I live, and I didn't pick up a signal
    > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > west, and ~70 miles east. I work 60 miles north of home, and it
    > picks up fine there, which is where I use it (my whole company is on
    > Nextel). We were told by the reseller that Southern LINC was to
    > enter into a "roaming" agreement with Nextel within 2 months from the
    > time that we bought it. Other consumers that we spoke to were told
    > the same thing. It never happened, and we just lived with no
    > coverage at home or close to it.
    >
    > Lately, we've had some emergencies that required a cell phone, and
    > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > needed phone service more often than not, and Nextel has failed me
    > miserably. We decided to go with a carrier that offered coverage
    > where we live, work, and travel the most (Sprint, although I'm not
    > professing allegiance to any company, it's just what was best for us.
    > Believe me, I researched it for about a month.)
    >
    > Currently, we've got 2 different plans - one offers 500 anytime
    > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > for $39.99/month. The other is the same, only it offers 1000 minutes
    > of cellular, and is either $49.99 or $59.99/month. I originally
    > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > agent told us that our plan was a very good one and not offered
    > anymore.) So I just decided to have them turned off. I've got 2
    > months left on one contract, and until next March on the other (bought
    > the wife a new phone this past March). I was told by customer
    > service that since I had no service where I lived, it should be no
    > problem. Well, the disconnect agent (who was very rude) informed me
    > that under no circumstances would I be able to get out from under the
    > contract without paying $200 per phone, even though I had no service.
    > She said that the only other thing I could do would be to transfer
    > ownership of the account to someone else. I told her that everyone I
    > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > She was adamant, so we're SOL.
    >
    > Is there anything I can do about this? I a) don't have the cash to
    > pay the $400 extra to disconnect and b) don't have the extra cash to
    > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > the Nextel plans are so much. Any advice?
    >
    > Thanks,
    >
    > Jason






  4. #4
    John Squire
    Guest

    Re: Contract woes

    Well in two months your first contract will be up, so $200 will drop
    from the disconnect charge. The agent you dealt with screwed you
    royally. I used to sell Nextels and coverage was the first thing I went
    over with people. I wouldn't sell a phone if coverage isn't already
    there. Agents have no idea where new towers are going!!! I would have
    recommended you to the competition till Nextel met your needs. I'm
    sorry you are soured on the service. I would report the agent to the
    better business bureau. Nextel Customer service should have taken care
    of the disconnect to have you as a future customer when they can meet
    your needs.

    "JL" <[email protected]> wrote in article
    <rA4eb[email protected]>:
    > File a complaint with the FCC. They regulate the cellphone industry.
    >
    >
    >
    > "Jason" <[email protected]> wrote in message
    > news:[email protected]
    > > In early Sepetember, I started Nextel service for me and my wife.
    > > Service was non-existent where I live, and I didn't pick up a signal
    > > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > > west, and ~70 miles east. I work 60 miles north of home, and it
    > > picks up fine there, which is where I use it (my whole company is on
    > > Nextel). We were told by the reseller that Southern LINC was to
    > > enter into a "roaming" agreement with Nextel within 2 months from the
    > > time that we bought it. Other consumers that we spoke to were told
    > > the same thing. It never happened, and we just lived with no
    > > coverage at home or close to it.
    > >
    > > Lately, we've had some emergencies that required a cell phone, and
    > > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > > needed phone service more often than not, and Nextel has failed me
    > > miserably. We decided to go with a carrier that offered coverage
    > > where we live, work, and travel the most (Sprint, although I'm not
    > > professing allegiance to any company, it's just what was best for us.
    > > Believe me, I researched it for about a month.)
    > >
    > > Currently, we've got 2 different plans - one offers 500 anytime
    > > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > > for $39.99/month. The other is the same, only it offers 1000 minutes
    > > of cellular, and is either $49.99 or $59.99/month. I originally
    > > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > > agent told us that our plan was a very good one and not offered
    > > anymore.) So I just decided to have them turned off. I've got 2
    > > months left on one contract, and until next March on the other (bought
    > > the wife a new phone this past March). I was told by customer
    > > service that since I had no service where I lived, it should be no
    > > problem. Well, the disconnect agent (who was very rude) informed me
    > > that under no circumstances would I be able to get out from under the
    > > contract without paying $200 per phone, even though I had no service.
    > > She said that the only other thing I could do would be to transfer
    > > ownership of the account to someone else. I told her that everyone I
    > > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > > She was adamant, so we're SOL.
    > >
    > > Is there anything I can do about this? I a) don't have the cash to
    > > pay the $400 extra to disconnect and b) don't have the extra cash to
    > > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > > the Nextel plans are so much. Any advice?
    > >
    > > Thanks,
    > >
    > > Jason

    >
    >


    [posted via phonescoop.com]



  5. #5
    John Squire
    Guest

    Re: Contract woes

    Well in two months your first contract will be up, so $200 will drop
    from the disconnect charge. The agent you dealt with screwed you
    royally. I used to sell Nextels and coverage was the first thing I went
    over with people. I wouldn't sell a phone if coverage isn't already
    there. Agents have no idea where new towers are going!!! I would have
    recommended you to the competition till Nextel met your needs. I'm
    sorry you are soured on the service. I would report the agent to the
    better business bureau. Nextel Customer service should have taken care
    of the disconnect to have you as a future customer when they can meet
    your needs.

    "JL" <[email protected]> wrote in article
    <[email protected]>:
    > File a complaint with the FCC. They regulate the cellphone industry.
    >
    >
    >
    > "Jason" <[email protected]> wrote in message
    > news:[email protected]
    > > In early Sepetember, I started Nextel service for me and my wife.
    > > Service was non-existent where I live, and I didn't pick up a signal
    > > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > > west, and ~70 miles east. I work 60 miles north of home, and it
    > > picks up fine there, which is where I use it (my whole company is on
    > > Nextel). We were told by the reseller that Southern LINC was to
    > > enter into a "roaming" agreement with Nextel within 2 months from the
    > > time that we bought it. Other consumers that we spoke to were told
    > > the same thing. It never happened, and we just lived with no
    > > coverage at home or close to it.
    > >
    > > Lately, we've had some emergencies that required a cell phone, and
    > > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > > needed phone service more often than not, and Nextel has failed me
    > > miserably. We decided to go with a carrier that offered coverage
    > > where we live, work, and travel the most (Sprint, although I'm not
    > > professing allegiance to any company, it's just what was best for us.
    > > Believe me, I researched it for about a month.)
    > >
    > > Currently, we've got 2 different plans - one offers 500 anytime
    > > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > > for $39.99/month. The other is the same, only it offers 1000 minutes
    > > of cellular, and is either $49.99 or $59.99/month. I originally
    > > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > > agent told us that our plan was a very good one and not offered
    > > anymore.) So I just decided to have them turned off. I've got 2
    > > months left on one contract, and until next March on the other (bought
    > > the wife a new phone this past March). I was told by customer
    > > service that since I had no service where I lived, it should be no
    > > problem. Well, the disconnect agent (who was very rude) informed me
    > > that under no circumstances would I be able to get out from under the
    > > contract without paying $200 per phone, even though I had no service.
    > > She said that the only other thing I could do would be to transfer
    > > ownership of the account to someone else. I told her that everyone I
    > > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > > She was adamant, so we're SOL.
    > >
    > > Is there anything I can do about this? I a) don't have the cash to
    > > pay the $400 extra to disconnect and b) don't have the extra cash to
    > > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > > the Nextel plans are so much. Any advice?
    > >
    > > Thanks,
    > >
    > > Jason

    >
    >


    [posted via phonescoop.com]



  6. #6
    Evan Platt
    Guest

    Re: Contract woes

    On Tue, 30 Sep 2003 01:00:07 GMT, "JL" <[email protected]> wrote:

    >File a complaint with the FCC. They regulate the cellphone industry.


    Under what violation? Coverage from day one was a no go. You have 14
    days to return your phone.
    To e-mail me, remove theobvious from my e-mail address.



  7. #7
    Evan Platt
    Guest

    Re: Contract woes

    On Tue, 30 Sep 2003 01:00:07 GMT, "JL" <[email protected]> wrote:

    >File a complaint with the FCC. They regulate the cellphone industry.


    Under what violation? Coverage from day one was a no go. You have 14
    days to return your phone.
    To e-mail me, remove theobvious from my e-mail address.



  8. #8
    JL
    Guest

    Re: Contract woes

    Breech of contract. If there is no service they failed to provide their end
    of the bargain. How can a reasonable person expect you to pay for nothing?

    "Evan Platt" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 30 Sep 2003 01:00:07 GMT, "JL" <[email protected]> wrote:
    >
    > >File a complaint with the FCC. They regulate the cellphone industry.

    >
    > Under what violation? Coverage from day one was a no go. You have 14
    > days to return your phone.
    > To e-mail me, remove theobvious from my e-mail address.






  9. #9
    JL
    Guest

    Re: Contract woes

    Breech of contract. If there is no service they failed to provide their end
    of the bargain. How can a reasonable person expect you to pay for nothing?

    "Evan Platt" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 30 Sep 2003 01:00:07 GMT, "JL" <[email protected]> wrote:
    >
    > >File a complaint with the FCC. They regulate the cellphone industry.

    >
    > Under what violation? Coverage from day one was a no go. You have 14
    > days to return your phone.
    > To e-mail me, remove theobvious from my e-mail address.






  10. #10
    cheesegator
    Guest

    Re: Contract woes

    "JL" <[email protected]> wrote in message
    news:[email protected]
    > Breech of contract. If there is no service they failed to provide their

    end
    > of the bargain. How can a reasonable person expect you to pay for nothing?


    The problem is that by signing the Subscriber Agreement and failing to
    cancel service within the 14-day window, you agreed that the service was
    adequate for your needs. That said, I'd bet money that nearly every
    consumer who sues their carrier to get the cancellation fee waived would
    probably win in Small Claims court.





  11. #11
    cheesegator
    Guest

    Re: Contract woes

    "JL" <[email protected]> wrote in message
    news:[email protected]
    > Breech of contract. If there is no service they failed to provide their

    end
    > of the bargain. How can a reasonable person expect you to pay for nothing?


    The problem is that by signing the Subscriber Agreement and failing to
    cancel service within the 14-day window, you agreed that the service was
    adequate for your needs. That said, I'd bet money that nearly every
    consumer who sues their carrier to get the cancellation fee waived would
    probably win in Small Claims court.





  12. #12
    Care
    Guest

    Re: Contract woes

    I have read all the responses. My suggestion would be to call again
    explaining the situation. If you are able to use the phones at work
    then if the plans are discounted you would be able to afford it. This
    of course would be on your defense of low minute usage due to
    non-coverage. Discounts are given for this reason from account
    services. Make sure you state that you need to cancel the account to
    enable you to speak to acct serv.

    [email protected] (Jason) wrote in article
    <[email protected]>:
    > In early Sepetember, I started Nextel service for me and my wife.
    > Service was non-existent where I live, and I didn't pick up a signal
    > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > west, and ~70 miles east. I work 60 miles north of home, and it
    > picks up fine there, which is where I use it (my whole company is on
    > Nextel). We were told by the reseller that Southern LINC was to
    > enter into a "roaming" agreement with Nextel within 2 months from the
    > time that we bought it. Other consumers that we spoke to were told
    > the same thing. It never happened, and we just lived with no
    > coverage at home or close to it.
    >
    > Lately, we've had some emergencies that required a cell phone, and
    > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > needed phone service more often than not, and Nextel has failed me
    > miserably. We decided to go with a carrier that offered coverage
    > where we live, work, and travel the most (Sprint, although I'm not
    > professing allegiance to any company, it's just what was best for us.
    > Believe me, I researched it for about a month.)
    >
    > Currently, we've got 2 different plans - one offers 500 anytime
    > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > for $39.99/month. The other is the same, only it offers 1000 minutes
    > of cellular, and is either $49.99 or $59.99/month. I originally
    > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > agent told us that our plan was a very good one and not offered
    > anymore.) So I just decided to have them turned off. I've got 2
    > months left on one contract, and until next March on the other (bought
    > the wife a new phone this past March). I was told by customer
    > service that since I had no service where I lived, it should be no
    > problem. Well, the disconnect agent (who was very rude) informed me
    > that under no circumstances would I be able to get out from under the
    > contract without paying $200 per phone, even though I had no service.
    > She said that the only other thing I could do would be to transfer
    > ownership of the account to someone else. I told her that everyone I
    > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > She was adamant, so we're SOL.
    >
    > Is there anything I can do about this? I a) don't have the cash to
    > pay the $400 extra to disconnect and b) don't have the extra cash to
    > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > the Nextel plans are so much. Any advice?
    >
    > Thanks,
    >
    > Jason


    [posted via phonescoop.com]



  13. #13
    Care
    Guest

    Re: Contract woes

    I have read all the responses. My suggestion would be to call again
    explaining the situation. If you are able to use the phones at work
    then if the plans are discounted you would be able to afford it. This
    of course would be on your defense of low minute usage due to
    non-coverage. Discounts are given for this reason from account
    services. Make sure you state that you need to cancel the account to
    enable you to speak to acct serv.

    [email protected] (Jason) wrote in article
    <[email protected]>:
    > In early Sepetember, I started Nextel service for me and my wife.
    > Service was non-existent where I live, and I didn't pick up a signal
    > until I went ~5 miles north of my house, ~50 miles south, ~40 miles
    > west, and ~70 miles east. I work 60 miles north of home, and it
    > picks up fine there, which is where I use it (my whole company is on
    > Nextel). We were told by the reseller that Southern LINC was to
    > enter into a "roaming" agreement with Nextel within 2 months from the
    > time that we bought it. Other consumers that we spoke to were told
    > the same thing. It never happened, and we just lived with no
    > coverage at home or close to it.
    >
    > Lately, we've had some emergencies that required a cell phone, and
    > we've been left out in the cold. Also, I'm a volunteer EMT, and I've
    > needed phone service more often than not, and Nextel has failed me
    > miserably. We decided to go with a carrier that offered coverage
    > where we live, work, and travel the most (Sprint, although I'm not
    > professing allegiance to any company, it's just what was best for us.
    > Believe me, I researched it for about a month.)
    >
    > Currently, we've got 2 different plans - one offers 500 anytime
    > minutes, 2500 DC minutes, no LD anywhere, and free nights and weekends
    > for $39.99/month. The other is the same, only it offers 1000 minutes
    > of cellular, and is either $49.99 or $59.99/month. I originally
    > wanted to drop down to a DC only plan, but that cost $39.99/month (the
    > agent told us that our plan was a very good one and not offered
    > anymore.) So I just decided to have them turned off. I've got 2
    > months left on one contract, and until next March on the other (bought
    > the wife a new phone this past March). I was told by customer
    > service that since I had no service where I lived, it should be no
    > problem. Well, the disconnect agent (who was very rude) informed me
    > that under no circumstances would I be able to get out from under the
    > contract without paying $200 per phone, even though I had no service.
    > She said that the only other thing I could do would be to transfer
    > ownership of the account to someone else. I told her that everyone I
    > knew either already had Nextel, or wouldn't touch it if I paid <them>.
    > She was adamant, so we're SOL.
    >
    > Is there anything I can do about this? I a) don't have the cash to
    > pay the $400 extra to disconnect and b) don't have the extra cash to
    > keep 4 cell phones active (2 Sprint and 2 Nextels), especially since
    > the Nextel plans are so much. Any advice?
    >
    > Thanks,
    >
    > Jason


    [posted via phonescoop.com]



  14. #14
    John Squire
    Guest

    Re: Contract woes


    One thing that doesn't get mentioned in that 14 days, you can't put more
    than 30 minutes of use on the phone, or they won't take them back
    either.
    "cheesegator" <[email protected]> wrote in article
    <[email protected]>:
    > "JL" <[email protected]> wrote in message
    > news:[email protected]
    > > Breech of contract. If there is no service they failed to provide their

    > end
    > > of the bargain. How can a reasonable person expect you to pay for nothing?

    >
    > The problem is that by signing the Subscriber Agreement and failing to
    > cancel service within the 14-day window, you agreed that the service was
    > adequate for your needs. That said, I'd bet money that nearly every
    > consumer who sues their carrier to get the cancellation fee waived would
    > probably win in Small Claims court.
    >
    >


    [posted via phonescoop.com]



  15. #15
    John Squire
    Guest

    Re: Contract woes


    One thing that doesn't get mentioned in that 14 days, you can't put more
    than 30 minutes of use on the phone, or they won't take them back
    either.
    "cheesegator" <[email protected]> wrote in article
    <[email protected]>:
    > "JL" <[email protected]> wrote in message
    > news:[email protected]
    > > Breech of contract. If there is no service they failed to provide their

    > end
    > > of the bargain. How can a reasonable person expect you to pay for nothing?

    >
    > The problem is that by signing the Subscriber Agreement and failing to
    > cancel service within the 14-day window, you agreed that the service was
    > adequate for your needs. That said, I'd bet money that nearly every
    > consumer who sues their carrier to get the cancellation fee waived would
    > probably win in Small Claims court.
    >
    >


    [posted via phonescoop.com]



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