nextel and calling 911...

Does anyone have any idea why calls from a nextel serviced phone to 911
disconnect after 5 minutes? I work in a 911 center and it is truly
irritating (not to mention potentially life threatening) when a caller is
automatically disconnected from us after 5 minutes. Perfect example is when
we have a caller who is with a victim of a medical emergency. It really
sucks when we are trying to give CPR instructions over the phone and
suddenly the line goes dead. We really like to try to keep them on the line
as long as possible. Any information would be greatly appreciated.


Sam

---

› See More: nextel and calling 911...

On 2003-10-06, me wrote:
> Does anyone have any idea why calls from a nextel serviced phone to 911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller is
> automatically disconnected from us after 5 minutes. Perfect example is when
> we have a caller who is with a victim of a medical emergency. It really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the line
> as long as possible. Any information would be greatly appreciated.

Thankfully I've never had a medical emergency lately where I needed to call
911. But I'd definitely like to hear other peoples expiriences with this to
see if it's common. I mean unless I can just call and have a normal
conversation with a 911 operator...

--
..-surtin-. | It seems intuitively obvious to me, which means that it
-o) | might be wrong. -- Chris Torek
/\ |
_\_v |

On 2003-10-06, me wrote:
> Does anyone have any idea why calls from a nextel serviced phone to 911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller is
> automatically disconnected from us after 5 minutes. Perfect example is when
> we have a caller who is with a victim of a medical emergency. It really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the line
> as long as possible. Any information would be greatly appreciated.

Thankfully I've never had a medical emergency lately where I needed to call
911. But I'd definitely like to hear other peoples expiriences with this to
see if it's common. I mean unless I can just call and have a normal
conversation with a 911 operator...

--
..-surtin-. | It seems intuitively obvious to me, which means that it
-o) | might be wrong. -- Chris Torek
/\ |
_\_v |

"surtin" <[email protected]> wrote in message
news:[email protected]...
> On 2003-10-06, me wrote:
> > Does anyone have any idea why calls from a nextel serviced phone to 911
> > disconnect after 5 minutes? I work in a 911 center and it is truly
> > irritating (not to mention potentially life threatening) when a caller
is
> > automatically disconnected from us after 5 minutes. Perfect example is
when
> > we have a caller who is with a victim of a medical emergency. It really
> > sucks when we are trying to give CPR instructions over the phone and
> > suddenly the line goes dead. We really like to try to keep them on the
line
> > as long as possible. Any information would be greatly appreciated.
>
> Thankfully I've never had a medical emergency lately where I needed to
call
> 911. But I'd definitely like to hear other peoples expiriences with this
to
> see if it's common. I mean unless I can just call and have a normal
> conversation with a 911 operator...

A couple of month back I was traveling up north with my family on
vacation. We saw a small grass fire starting along the highway so
I figured I'd call 911 and report it so it could be stopped when it
was a small fire rather than get out of hand.

It took over 5 minutes to get the call completed because my "home"
county was not the country in which we were so they needed to
transfer me to the appropriate 911 dispatcher and all... at any rate
my call was NOT disconnected.

For what it's worth, that's my only 911 experience.

Chris

"surtin" <[email protected]> wrote in message
news:[email protected]...
> On 2003-10-06, me wrote:
> > Does anyone have any idea why calls from a nextel serviced phone to 911
> > disconnect after 5 minutes? I work in a 911 center and it is truly
> > irritating (not to mention potentially life threatening) when a caller
is
> > automatically disconnected from us after 5 minutes. Perfect example is
when
> > we have a caller who is with a victim of a medical emergency. It really
> > sucks when we are trying to give CPR instructions over the phone and
> > suddenly the line goes dead. We really like to try to keep them on the
line
> > as long as possible. Any information would be greatly appreciated.
>
> Thankfully I've never had a medical emergency lately where I needed to
call
> 911. But I'd definitely like to hear other peoples expiriences with this
to
> see if it's common. I mean unless I can just call and have a normal
> conversation with a 911 operator...

A couple of month back I was traveling up north with my family on
vacation. We saw a small grass fire starting along the highway so
I figured I'd call 911 and report it so it could be stopped when it
was a small fire rather than get out of hand.

It took over 5 minutes to get the call completed because my "home"
county was not the country in which we were so they needed to
transfer me to the appropriate 911 dispatcher and all... at any rate
my call was NOT disconnected.

For what it's worth, that's my only 911 experience.

Chris

If what you say is true, please report this to Nextel. They may be =
unaware of the problem.

"me" <[email protected]> wrote in message =
news:A97gb.695575$uu5.113736@sccrnsc04...
> Does anyone have any idea why calls from a nextel serviced phone to =
911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller =
is
> automatically disconnected from us after 5 minutes. Perfect example is =
when
> we have a caller who is with a victim of a medical emergency. It =
really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the =
line
> as long as possible. Any information would be greatly appreciated.
>=20
>=20
> Sam
>=20
>

If what you say is true, please report this to Nextel. They may be =
unaware of the problem.

"me" <[email protected]> wrote in message =
news:A97gb.695575$uu5.113736@sccrnsc04...
> Does anyone have any idea why calls from a nextel serviced phone to =
911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller =
is
> automatically disconnected from us after 5 minutes. Perfect example is =
when
> we have a caller who is with a victim of a medical emergency. It =
really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the =
line
> as long as possible. Any information would be greatly appreciated.
>=20
>=20
> Sam
>=20
>

"All the News" <[email protected]> wrote in message
news:[email protected]...
>
> "surtin" <[email protected]> wrote in message
> news:[email protected]...
> > On 2003-10-06, me wrote:
> > > Does anyone have any idea why calls from a nextel serviced phone
to 911
> > > disconnect after 5 minutes? I work in a 911 center and it is
truly
> > > irritating (not to mention potentially life threatening) when a
caller
> is
> > > automatically disconnected from us after 5 minutes. Perfect
example is
> when
> > > we have a caller who is with a victim of a medical emergency. It
really
> > > sucks when we are trying to give CPR instructions over the phone
and
> > > suddenly the line goes dead. We really like to try to keep them
on the
> line
> > > as long as possible. Any information would be greatly
appreciated.
> >
> > Thankfully I've never had a medical emergency lately where I
needed to
> call
> > 911. But I'd definitely like to hear other peoples expiriences
with this
> to
> > see if it's common. I mean unless I can just call and have a
normal
> > conversation with a 911 operator...
>
> A couple of month back I was traveling up north with my family on
> vacation. We saw a small grass fire starting along the highway so
> I figured I'd call 911 and report it so it could be stopped when it
> was a small fire rather than get out of hand.
>
> It took over 5 minutes to get the call completed because my "home"
> county was not the country in which we were so they needed to
> transfer me to the appropriate 911 dispatcher and all... at any rate
> my call was NOT disconnected.
>
> For what it's worth, that's my only 911 experience.
>
> Chris

Same here, they connected me to the correct county name, but it was in
the wrong state, the sad thing is, I was in the middle of my home
county when this happened, I was reporting a fire started by a
lightning strike, I ended up calling information and getting the local
non emergency number instead. It was faster

--
Leo



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003

"All the News" <[email protected]> wrote in message
news:[email protected]...
>
> "surtin" <[email protected]> wrote in message
> news:[email protected]...
> > On 2003-10-06, me wrote:
> > > Does anyone have any idea why calls from a nextel serviced phone
to 911
> > > disconnect after 5 minutes? I work in a 911 center and it is
truly
> > > irritating (not to mention potentially life threatening) when a
caller
> is
> > > automatically disconnected from us after 5 minutes. Perfect
example is
> when
> > > we have a caller who is with a victim of a medical emergency. It
really
> > > sucks when we are trying to give CPR instructions over the phone
and
> > > suddenly the line goes dead. We really like to try to keep them
on the
> line
> > > as long as possible. Any information would be greatly
appreciated.
> >
> > Thankfully I've never had a medical emergency lately where I
needed to
> call
> > 911. But I'd definitely like to hear other peoples expiriences
with this
> to
> > see if it's common. I mean unless I can just call and have a
normal
> > conversation with a 911 operator...
>
> A couple of month back I was traveling up north with my family on
> vacation. We saw a small grass fire starting along the highway so
> I figured I'd call 911 and report it so it could be stopped when it
> was a small fire rather than get out of hand.
>
> It took over 5 minutes to get the call completed because my "home"
> county was not the country in which we were so they needed to
> transfer me to the appropriate 911 dispatcher and all... at any rate
> my call was NOT disconnected.
>
> For what it's worth, that's my only 911 experience.
>
> Chris

Same here, they connected me to the correct county name, but it was in
the wrong state, the sad thing is, I was in the middle of my home
county when this happened, I was reporting a fire started by a
lightning strike, I ended up calling information and getting the local
non emergency number instead. It was faster

--
Leo



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003

I work in 911 center as well. I will get with our director and do some
testing. I will post my results when done.

Jerry Slaughter, EMT-P
Communications Supervisor
HEMSI


"John Eckart" <[email protected]> wrote in message
news:[email protected]...
If what you say is true, please report this to Nextel. They may be unaware
of the problem.

"me" <[email protected]> wrote in message
news:A97gb.695575$uu5.113736@sccrnsc04...
> Does anyone have any idea why calls from a nextel serviced phone to 911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller is
> automatically disconnected from us after 5 minutes. Perfect example is
when
> we have a caller who is with a victim of a medical emergency. It really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the
line
> as long as possible. Any information would be greatly appreciated.
>
>
> Sam
>
>

I work in 911 center as well. I will get with our director and do some
testing. I will post my results when done.

Jerry Slaughter, EMT-P
Communications Supervisor
HEMSI


"John Eckart" <[email protected]> wrote in message
news:[email protected]...
If what you say is true, please report this to Nextel. They may be unaware
of the problem.

"me" <[email protected]> wrote in message
news:A97gb.695575$uu5.113736@sccrnsc04...
> Does anyone have any idea why calls from a nextel serviced phone to 911
> disconnect after 5 minutes? I work in a 911 center and it is truly
> irritating (not to mention potentially life threatening) when a caller is
> automatically disconnected from us after 5 minutes. Perfect example is
when
> we have a caller who is with a victim of a medical emergency. It really
> sucks when we are trying to give CPR instructions over the phone and
> suddenly the line goes dead. We really like to try to keep them on the
line
> as long as possible. Any information would be greatly appreciated.
>
>
> Sam
>
>

I've never heard of it doing that. I'll have to get some answers too.


"Jerry S" <[email protected]> wrote in message
news:[email protected]...
> I work in 911 center as well. I will get with our director and do some
> testing. I will post my results when done.
>
> Jerry Slaughter, EMT-P
> Communications Supervisor
> HEMSI
>
>
> "John Eckart" <[email protected]> wrote in message
> news:[email protected]...
> If what you say is true, please report this to Nextel. They may be unaware
> of the problem.
>
> "me" <[email protected]> wrote in message
> news:A97gb.695575$uu5.113736@sccrnsc04...
> > Does anyone have any idea why calls from a nextel serviced phone to 911
> > disconnect after 5 minutes? I work in a 911 center and it is truly
> > irritating (not to mention potentially life threatening) when a caller
is
> > automatically disconnected from us after 5 minutes. Perfect example is
> when
> > we have a caller who is with a victim of a medical emergency. It really
> > sucks when we are trying to give CPR instructions over the phone and
> > suddenly the line goes dead. We really like to try to keep them on the
> line
> > as long as possible. Any information would be greatly appreciated.
> >
> >
> > Sam
> >
> >
>
>

I've never heard of it doing that. I'll have to get some answers too.


"Jerry S" <[email protected]> wrote in message
news:[email protected]...
> I work in 911 center as well. I will get with our director and do some
> testing. I will post my results when done.
>
> Jerry Slaughter, EMT-P
> Communications Supervisor
> HEMSI
>
>
> "John Eckart" <[email protected]> wrote in message
> news:[email protected]...
> If what you say is true, please report this to Nextel. They may be unaware
> of the problem.
>
> "me" <[email protected]> wrote in message
> news:A97gb.695575$uu5.113736@sccrnsc04...
> > Does anyone have any idea why calls from a nextel serviced phone to 911
> > disconnect after 5 minutes? I work in a 911 center and it is truly
> > irritating (not to mention potentially life threatening) when a caller
is
> > automatically disconnected from us after 5 minutes. Perfect example is
> when
> > we have a caller who is with a victim of a medical emergency. It really
> > sucks when we are trying to give CPR instructions over the phone and
> > suddenly the line goes dead. We really like to try to keep them on the
> line
> > as long as possible. Any information would be greatly appreciated.
> >
> >
> > Sam
> >
> >
>
>

I am an EMT-b in upstate south carolina and just made a 911 call
yesterday and was talking to the 911 dispatcher for over 7 min with no
interuptions on my nextel (i90c).

I am an EMT-b in upstate south carolina and just made a 911 call
yesterday and was talking to the 911 dispatcher for over 7 min with no
interuptions on my nextel (i90c).