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  1. #1
    me
    Guest
    Does anyone have any idea why calls from a nextel serviced phone to 911
    disconnect after 5 minutes? I work in a 911 center and it is truly
    irritating (not to mention potentially life threatening) when a caller is
    automatically disconnected from us after 5 minutes. Perfect example is when
    we have a caller who is with a victim of a medical emergency. It really
    sucks when we are trying to give CPR instructions over the phone and
    suddenly the line goes dead. We really like to try to keep them on the line
    as long as possible. Any information would be greatly appreciated.


    Sam





    See More: nextel and calling 911...




  2. #2
    surtin
    Guest

    Re: nextel and calling 911...

    On 2003-10-06, me wrote:
    > Does anyone have any idea why calls from a nextel serviced phone to 911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller is
    > automatically disconnected from us after 5 minutes. Perfect example is when
    > we have a caller who is with a victim of a medical emergency. It really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the line
    > as long as possible. Any information would be greatly appreciated.


    Thankfully I've never had a medical emergency lately where I needed to call
    911. But I'd definitely like to hear other peoples expiriences with this to
    see if it's common. I mean unless I can just call and have a normal
    conversation with a 911 operator...

    --
    ..-surtin-. | It seems intuitively obvious to me, which means that it
    -o) | might be wrong. -- Chris Torek
    /\ |
    _\_v |



  3. #3
    surtin
    Guest

    Re: nextel and calling 911...

    On 2003-10-06, me wrote:
    > Does anyone have any idea why calls from a nextel serviced phone to 911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller is
    > automatically disconnected from us after 5 minutes. Perfect example is when
    > we have a caller who is with a victim of a medical emergency. It really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the line
    > as long as possible. Any information would be greatly appreciated.


    Thankfully I've never had a medical emergency lately where I needed to call
    911. But I'd definitely like to hear other peoples expiriences with this to
    see if it's common. I mean unless I can just call and have a normal
    conversation with a 911 operator...

    --
    ..-surtin-. | It seems intuitively obvious to me, which means that it
    -o) | might be wrong. -- Chris Torek
    /\ |
    _\_v |



  4. #4
    All the News
    Guest

    Re: nextel and calling 911...


    "surtin" <[email protected]> wrote in message
    news:[email protected]
    > On 2003-10-06, me wrote:
    > > Does anyone have any idea why calls from a nextel serviced phone to 911
    > > disconnect after 5 minutes? I work in a 911 center and it is truly
    > > irritating (not to mention potentially life threatening) when a caller

    is
    > > automatically disconnected from us after 5 minutes. Perfect example is

    when
    > > we have a caller who is with a victim of a medical emergency. It really
    > > sucks when we are trying to give CPR instructions over the phone and
    > > suddenly the line goes dead. We really like to try to keep them on the

    line
    > > as long as possible. Any information would be greatly appreciated.

    >
    > Thankfully I've never had a medical emergency lately where I needed to

    call
    > 911. But I'd definitely like to hear other peoples expiriences with this

    to
    > see if it's common. I mean unless I can just call and have a normal
    > conversation with a 911 operator...


    A couple of month back I was traveling up north with my family on
    vacation. We saw a small grass fire starting along the highway so
    I figured I'd call 911 and report it so it could be stopped when it
    was a small fire rather than get out of hand.

    It took over 5 minutes to get the call completed because my "home"
    county was not the country in which we were so they needed to
    transfer me to the appropriate 911 dispatcher and all... at any rate
    my call was NOT disconnected.

    For what it's worth, that's my only 911 experience.

    Chris





  5. #5
    All the News
    Guest

    Re: nextel and calling 911...


    "surtin" <[email protected]> wrote in message
    news:[email protected]
    > On 2003-10-06, me wrote:
    > > Does anyone have any idea why calls from a nextel serviced phone to 911
    > > disconnect after 5 minutes? I work in a 911 center and it is truly
    > > irritating (not to mention potentially life threatening) when a caller

    is
    > > automatically disconnected from us after 5 minutes. Perfect example is

    when
    > > we have a caller who is with a victim of a medical emergency. It really
    > > sucks when we are trying to give CPR instructions over the phone and
    > > suddenly the line goes dead. We really like to try to keep them on the

    line
    > > as long as possible. Any information would be greatly appreciated.

    >
    > Thankfully I've never had a medical emergency lately where I needed to

    call
    > 911. But I'd definitely like to hear other peoples expiriences with this

    to
    > see if it's common. I mean unless I can just call and have a normal
    > conversation with a 911 operator...


    A couple of month back I was traveling up north with my family on
    vacation. We saw a small grass fire starting along the highway so
    I figured I'd call 911 and report it so it could be stopped when it
    was a small fire rather than get out of hand.

    It took over 5 minutes to get the call completed because my "home"
    county was not the country in which we were so they needed to
    transfer me to the appropriate 911 dispatcher and all... at any rate
    my call was NOT disconnected.

    For what it's worth, that's my only 911 experience.

    Chris





  6. #6
    John Eckart
    Guest

    Re: nextel and calling 911...

    If what you say is true, please report this to Nextel. They may be =
    unaware of the problem.

    "me" <[email protected]> wrote in message =
    news:[email protected]
    > Does anyone have any idea why calls from a nextel serviced phone to =

    911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller =

    is
    > automatically disconnected from us after 5 minutes. Perfect example is =

    when
    > we have a caller who is with a victim of a medical emergency. It =

    really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the =

    line
    > as long as possible. Any information would be greatly appreciated.
    >=20
    >=20
    > Sam
    >=20
    >




  7. #7
    John Eckart
    Guest

    Re: nextel and calling 911...

    If what you say is true, please report this to Nextel. They may be =
    unaware of the problem.

    "me" <[email protected]> wrote in message =
    news:[email protected]
    > Does anyone have any idea why calls from a nextel serviced phone to =

    911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller =

    is
    > automatically disconnected from us after 5 minutes. Perfect example is =

    when
    > we have a caller who is with a victim of a medical emergency. It =

    really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the =

    line
    > as long as possible. Any information would be greatly appreciated.
    >=20
    >=20
    > Sam
    >=20
    >




  8. #8
    Leo Navoichick
    Guest

    Re: nextel and calling 911...

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "surtin" <[email protected]> wrote in message
    > news:[email protected]
    > > On 2003-10-06, me wrote:
    > > > Does anyone have any idea why calls from a nextel serviced phone

    to 911
    > > > disconnect after 5 minutes? I work in a 911 center and it is

    truly
    > > > irritating (not to mention potentially life threatening) when a

    caller
    > is
    > > > automatically disconnected from us after 5 minutes. Perfect

    example is
    > when
    > > > we have a caller who is with a victim of a medical emergency. It

    really
    > > > sucks when we are trying to give CPR instructions over the phone

    and
    > > > suddenly the line goes dead. We really like to try to keep them

    on the
    > line
    > > > as long as possible. Any information would be greatly

    appreciated.
    > >
    > > Thankfully I've never had a medical emergency lately where I

    needed to
    > call
    > > 911. But I'd definitely like to hear other peoples expiriences

    with this
    > to
    > > see if it's common. I mean unless I can just call and have a

    normal
    > > conversation with a 911 operator...

    >
    > A couple of month back I was traveling up north with my family on
    > vacation. We saw a small grass fire starting along the highway so
    > I figured I'd call 911 and report it so it could be stopped when it
    > was a small fire rather than get out of hand.
    >
    > It took over 5 minutes to get the call completed because my "home"
    > county was not the country in which we were so they needed to
    > transfer me to the appropriate 911 dispatcher and all... at any rate
    > my call was NOT disconnected.
    >
    > For what it's worth, that's my only 911 experience.
    >
    > Chris


    Same here, they connected me to the correct county name, but it was in
    the wrong state, the sad thing is, I was in the middle of my home
    county when this happened, I was reporting a fire started by a
    lightning strike, I ended up calling information and getting the local
    non emergency number instead. It was faster

    --
    Leo



    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003





  9. #9
    Leo Navoichick
    Guest

    Re: nextel and calling 911...

    "All the News" <[email protected]> wrote in message
    news:[email protected]
    >
    > "surtin" <[email protected]> wrote in message
    > news:[email protected]
    > > On 2003-10-06, me wrote:
    > > > Does anyone have any idea why calls from a nextel serviced phone

    to 911
    > > > disconnect after 5 minutes? I work in a 911 center and it is

    truly
    > > > irritating (not to mention potentially life threatening) when a

    caller
    > is
    > > > automatically disconnected from us after 5 minutes. Perfect

    example is
    > when
    > > > we have a caller who is with a victim of a medical emergency. It

    really
    > > > sucks when we are trying to give CPR instructions over the phone

    and
    > > > suddenly the line goes dead. We really like to try to keep them

    on the
    > line
    > > > as long as possible. Any information would be greatly

    appreciated.
    > >
    > > Thankfully I've never had a medical emergency lately where I

    needed to
    > call
    > > 911. But I'd definitely like to hear other peoples expiriences

    with this
    > to
    > > see if it's common. I mean unless I can just call and have a

    normal
    > > conversation with a 911 operator...

    >
    > A couple of month back I was traveling up north with my family on
    > vacation. We saw a small grass fire starting along the highway so
    > I figured I'd call 911 and report it so it could be stopped when it
    > was a small fire rather than get out of hand.
    >
    > It took over 5 minutes to get the call completed because my "home"
    > county was not the country in which we were so they needed to
    > transfer me to the appropriate 911 dispatcher and all... at any rate
    > my call was NOT disconnected.
    >
    > For what it's worth, that's my only 911 experience.
    >
    > Chris


    Same here, they connected me to the correct county name, but it was in
    the wrong state, the sad thing is, I was in the middle of my home
    county when this happened, I was reporting a fire started by a
    lightning strike, I ended up calling information and getting the local
    non emergency number instead. It was faster

    --
    Leo



    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003





  10. #10
    Jerry S
    Guest

    Re: nextel and calling 911...

    I work in 911 center as well. I will get with our director and do some
    testing. I will post my results when done.

    Jerry Slaughter, EMT-P
    Communications Supervisor
    HEMSI


    "John Eckart" <[email protected]> wrote in message
    news:[email protected]
    If what you say is true, please report this to Nextel. They may be unaware
    of the problem.

    "me" <[email protected]> wrote in message
    news:[email protected]
    > Does anyone have any idea why calls from a nextel serviced phone to 911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller is
    > automatically disconnected from us after 5 minutes. Perfect example is

    when
    > we have a caller who is with a victim of a medical emergency. It really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the

    line
    > as long as possible. Any information would be greatly appreciated.
    >
    >
    > Sam
    >
    >






  11. #11
    Jerry S
    Guest

    Re: nextel and calling 911...

    I work in 911 center as well. I will get with our director and do some
    testing. I will post my results when done.

    Jerry Slaughter, EMT-P
    Communications Supervisor
    HEMSI


    "John Eckart" <[email protected]> wrote in message
    news:[email protected]
    If what you say is true, please report this to Nextel. They may be unaware
    of the problem.

    "me" <[email protected]> wrote in message
    news:[email protected]
    > Does anyone have any idea why calls from a nextel serviced phone to 911
    > disconnect after 5 minutes? I work in a 911 center and it is truly
    > irritating (not to mention potentially life threatening) when a caller is
    > automatically disconnected from us after 5 minutes. Perfect example is

    when
    > we have a caller who is with a victim of a medical emergency. It really
    > sucks when we are trying to give CPR instructions over the phone and
    > suddenly the line goes dead. We really like to try to keep them on the

    line
    > as long as possible. Any information would be greatly appreciated.
    >
    >
    > Sam
    >
    >






  12. #12
    Nextel CSR
    Guest

    Re: nextel and calling 911...

    I've never heard of it doing that. I'll have to get some answers too.


    "Jerry S" <[email protected]> wrote in message
    news:[email protected]
    > I work in 911 center as well. I will get with our director and do some
    > testing. I will post my results when done.
    >
    > Jerry Slaughter, EMT-P
    > Communications Supervisor
    > HEMSI
    >
    >
    > "John Eckart" <[email protected]> wrote in message
    > news:[email protected]
    > If what you say is true, please report this to Nextel. They may be unaware
    > of the problem.
    >
    > "me" <[email protected]> wrote in message
    > news:[email protected]
    > > Does anyone have any idea why calls from a nextel serviced phone to 911
    > > disconnect after 5 minutes? I work in a 911 center and it is truly
    > > irritating (not to mention potentially life threatening) when a caller

    is
    > > automatically disconnected from us after 5 minutes. Perfect example is

    > when
    > > we have a caller who is with a victim of a medical emergency. It really
    > > sucks when we are trying to give CPR instructions over the phone and
    > > suddenly the line goes dead. We really like to try to keep them on the

    > line
    > > as long as possible. Any information would be greatly appreciated.
    > >
    > >
    > > Sam
    > >
    > >

    >
    >






  13. #13
    Nextel CSR
    Guest

    Re: nextel and calling 911...

    I've never heard of it doing that. I'll have to get some answers too.


    "Jerry S" <[email protected]> wrote in message
    news:[email protected]
    > I work in 911 center as well. I will get with our director and do some
    > testing. I will post my results when done.
    >
    > Jerry Slaughter, EMT-P
    > Communications Supervisor
    > HEMSI
    >
    >
    > "John Eckart" <[email protected]> wrote in message
    > news:[email protected]
    > If what you say is true, please report this to Nextel. They may be unaware
    > of the problem.
    >
    > "me" <[email protected]> wrote in message
    > news:[email protected]
    > > Does anyone have any idea why calls from a nextel serviced phone to 911
    > > disconnect after 5 minutes? I work in a 911 center and it is truly
    > > irritating (not to mention potentially life threatening) when a caller

    is
    > > automatically disconnected from us after 5 minutes. Perfect example is

    > when
    > > we have a caller who is with a victim of a medical emergency. It really
    > > sucks when we are trying to give CPR instructions over the phone and
    > > suddenly the line goes dead. We really like to try to keep them on the

    > line
    > > as long as possible. Any information would be greatly appreciated.
    > >
    > >
    > > Sam
    > >
    > >

    >
    >






  14. #14
    kritical
    Guest

    Re: nextel and calling 911...

    I am an EMT-b in upstate south carolina and just made a 911 call
    yesterday and was talking to the 911 dispatcher for over 7 min with no
    interuptions on my nextel (i90c).



  15. #15
    kritical
    Guest

    Re: nextel and calling 911...

    I am an EMT-b in upstate south carolina and just made a 911 call
    yesterday and was talking to the 911 dispatcher for over 7 min with no
    interuptions on my nextel (i90c).



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