New Software upgrade-.05

I just had a harrowing experience I thought I would share for the benefit of
other i90 users.

I get a call from Motorola service, saying my month old phone needs an
update to They guide me to the IDEN site, and we get the update going.
About half way through, the installation "coughs" and fails to complete
leaving the phone non-responsive- ("Flashtrap" and other meaningless items
appear on the screen). The unit won't even power off! Then the brain surgeon
from Motorola asks me if I am using Win XP. Of couse I am and then he tells
me that that is the problem- Wrong!

I switch to another machine that has Win Me on it and he tells me that
should solve the problem, but if it does not the unit will have to go to a
service center to be reset! This on a holiday weekend at 5 PM Friday! I am
envisioning bad things- 4 days without a phone and having to drive 30 miles
to a service center- (the local retailer could not perform the operation).
The original phone was still no-go on Me, so I get the bright idea to
upgrade my 2nd phone, and maybe learn something more along the way. The
update gets to the same point and 'coughs" again, leaving me with 2 bad
phones.

I call the retailer and he explains that he had the same problem on other
phones. After a non-productive call to Nextel customer service I call back
Motorola and get a much brighter rep that suggests removing the sim for
about a minute- replace it and then and power up the phone- Viola!
everything is fine and the software is atill at .04

The .05 software is suppossed to eliminate some charging problem.....
Beware! I can't get it to work and unless you are lucky enough to catch a
good service rep, you could be down a while. No one else seemed to have the
right info except the one guy I got. I hope I saved someone from a couple
of frustrating hours......

---

› See More: New Software upgrade-.05

Actually, the information is on the website, but after you dig and dig.

I got the USB cable to use on my i58 and a Win XP workstation. It will
download the software fine, but it will not do the system software upgrade.
For that, you need a serial cable.

Then, to make matters worse, I had purchased the cable from a local store
w/i 24 hrs, went back to the same sales rep, but the store policy is no
returns without receipt. So, after having a 'discussion' with the manager
about how he needs to learn good customer service, and how no where does it
say, or does his employees know that you cannot use a USB cable on a XP
level workstation to do a system software upgrade, he decided to succumb and
let me return the cable for the more expensive one!



"Ray Burke" <[email protected]> wrote in message
news:[email protected]...
> I just had a harrowing experience I thought I would share for the benefit
of
> other i90 users.
>
> I get a call from Motorola service, saying my month old phone needs an
> update to They guide me to the IDEN site, and we get the update going.
> About half way through, the installation "coughs" and fails to complete
> leaving the phone non-responsive- ("Flashtrap" and other meaningless items
> appear on the screen). The unit won't even power off! Then the brain
surgeon
> from Motorola asks me if I am using Win XP. Of couse I am and then he
tells
> me that that is the problem- Wrong!
>
> I switch to another machine that has Win Me on it and he tells me that
> should solve the problem, but if it does not the unit will have to go to a
> service center to be reset! This on a holiday weekend at 5 PM Friday! I am
> envisioning bad things- 4 days without a phone and having to drive 30
miles
> to a service center- (the local retailer could not perform the operation).
> The original phone was still no-go on Me, so I get the bright idea to
> upgrade my 2nd phone, and maybe learn something more along the way. The
> update gets to the same point and 'coughs" again, leaving me with 2 bad
> phones.
>
> I call the retailer and he explains that he had the same problem on other
> phones. After a non-productive call to Nextel customer service I call back
> Motorola and get a much brighter rep that suggests removing the sim for
> about a minute- replace it and then and power up the phone- Viola!
> everything is fine and the software is atill at .04
>
> The .05 software is suppossed to eliminate some charging problem.....
> Beware! I can't get it to work and unless you are lucky enough to catch a
> good service rep, you could be down a while. No one else seemed to have
the
> right info except the one guy I got. I hope I saved someone from a couple
> of frustrating hours......
>
>
>
>
>

Actually, the information is on the website, but after you dig and dig.

I got the USB cable to use on my i58 and a Win XP workstation. It will
download the software fine, but it will not do the system software upgrade.
For that, you need a serial cable.

Then, to make matters worse, I had purchased the cable from a local store
w/i 24 hrs, went back to the same sales rep, but the store policy is no
returns without receipt. So, after having a 'discussion' with the manager
about how he needs to learn good customer service, and how no where does it
say, or does his employees know that you cannot use a USB cable on a XP
level workstation to do a system software upgrade, he decided to succumb and
let me return the cable for the more expensive one!



"Ray Burke" <[email protected]> wrote in message
news:[email protected]...
> I just had a harrowing experience I thought I would share for the benefit
of
> other i90 users.
>
> I get a call from Motorola service, saying my month old phone needs an
> update to They guide me to the IDEN site, and we get the update going.
> About half way through, the installation "coughs" and fails to complete
> leaving the phone non-responsive- ("Flashtrap" and other meaningless items
> appear on the screen). The unit won't even power off! Then the brain
surgeon
> from Motorola asks me if I am using Win XP. Of couse I am and then he
tells
> me that that is the problem- Wrong!
>
> I switch to another machine that has Win Me on it and he tells me that
> should solve the problem, but if it does not the unit will have to go to a
> service center to be reset! This on a holiday weekend at 5 PM Friday! I am
> envisioning bad things- 4 days without a phone and having to drive 30
miles
> to a service center- (the local retailer could not perform the operation).
> The original phone was still no-go on Me, so I get the bright idea to
> upgrade my 2nd phone, and maybe learn something more along the way. The
> update gets to the same point and 'coughs" again, leaving me with 2 bad
> phones.
>
> I call the retailer and he explains that he had the same problem on other
> phones. After a non-productive call to Nextel customer service I call back
> Motorola and get a much brighter rep that suggests removing the sim for
> about a minute- replace it and then and power up the phone- Viola!
> everything is fine and the software is atill at .04
>
> The .05 software is suppossed to eliminate some charging problem.....
> Beware! I can't get it to work and unless you are lucky enough to catch a
> good service rep, you could be down a while. No one else seemed to have
the
> right info except the one guy I got. I hope I saved someone from a couple
> of frustrating hours......
>
>
>
>
>

Ray Burke wrote:

> I just had a harrowing experience I thought I would share for the benefit of
> other i90 users.
>
> I get a call from Motorola service, saying my month old phone needs an
> update to They guide me to the IDEN site, and we get the update going.
> About half way through, the installation "coughs" and fails to complete
> leaving the phone non-responsive- ("Flashtrap" and other meaningless items
> appear on the screen). The unit won't even power off! Then the brain surgeon
> from Motorola asks me if I am using Win XP. Of couse I am and then he tells
> me that that is the problem- Wrong!
>

New computers have come with XP for over a year, WTF didn't he
mention that BEFORE you started? Better yet WTF didn't Motorola FIX
that BEFORE they start calling people out of the blue. Someone needs
a beating with a clue bat.

Ray Burke wrote:

> I just had a harrowing experience I thought I would share for the benefit of
> other i90 users.
>
> I get a call from Motorola service, saying my month old phone needs an
> update to They guide me to the IDEN site, and we get the update going.
> About half way through, the installation "coughs" and fails to complete
> leaving the phone non-responsive- ("Flashtrap" and other meaningless items
> appear on the screen). The unit won't even power off! Then the brain surgeon
> from Motorola asks me if I am using Win XP. Of couse I am and then he tells
> me that that is the problem- Wrong!
>

New computers have come with XP for over a year, WTF didn't he
mention that BEFORE you started? Better yet WTF didn't Motorola FIX
that BEFORE they start calling people out of the blue. Someone needs
a beating with a clue bat.