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  1. #1
    Care
    Guest
    Nextel has what is called “In-House Claims” after signal denies and
    closes their claim. Call customer care; make sure you let them know you
    have the receipts as they will ask for proof also. Most likely the
    system (Nextel’s) still has the old sim registered and no serial number
    on file.

    Signals policy is to only replace the phone that is registered in your
    account.

    This is what happens when the sim cards from the old unit is used. Next
    time call to have the model ID changed in the system. Advise that you
    are using the same sim card and provide the serial number for the new
    unit. Signal does not insure the sim cards they insure the unit.


    "xx" <[email protected]> wrote in article
    <[email protected]>:
    > Signal tried denying a claim of mine for my I95 because I was using my I90
    > sim card. Luckily, I bought my I95 through Nextel, one of the Nextel
    > customer service reps called Signal for me and two days later I had my new
    > phone.
    > "SDS" <[email protected]> wrote in message
    > news:[email protected]
    > > Ok I lost my phone. The phone that I had was an I95. Prior to lossing my
    > > phone I took my I95 to Nextel and told them that the phone was giving me
    > > proplems. So Nextel gave me a re-conditioned I95. They also gave a

    > service
    > > transaction reciept. On the Nextel transaction reciept it lists my

    > model#,
    > > old/new serial#, and the old/new imei#. The paper work is also signed and
    > > dated by me and is on file with the Nextel office in my area.
    > > So what do I have to do to prove that I owned the phone. Signal thinks

    > that
    > > I am trying to pull one on them, but I am not. Mybe I should get the film
    > > from the camera's? Who now mybe that is not enough proof?
    > > Well I guess mybe my only option is to take signal to court!
    > >
    > >

    >
    >


    [posted via phonescoop.com]



    See More: IN HOUSE CLAIM




  2. #2
    Care
    Guest

    Re: IN HOUSE CLAIM

    Nextel has what is called “In-House Claims” after signal denies and
    closes their claim. Call customer care; make sure you let them know you
    have the receipts as they will ask for proof also. Most likely the
    system (Nextel’s) still has the old sim registered and no serial number
    on file.

    Signals policy is to only replace the phone that is registered in your
    account.

    This is what happens when the sim cards from the old unit is used. Next
    time call to have the model ID changed in the system. Advise that you
    are using the same sim card and provide the serial number for the new
    unit. Signal does not insure the sim cards they insure the unit.


    "xx" <[email protected]> wrote in article
    <[email protected]>:
    > Signal tried denying a claim of mine for my I95 because I was using my I90
    > sim card. Luckily, I bought my I95 through Nextel, one of the Nextel
    > customer service reps called Signal for me and two days later I had my new
    > phone.
    > "SDS" <[email protected]> wrote in message
    > news:[email protected]
    > > Ok I lost my phone. The phone that I had was an I95. Prior to lossing my
    > > phone I took my I95 to Nextel and told them that the phone was giving me
    > > proplems. So Nextel gave me a re-conditioned I95. They also gave a

    > service
    > > transaction reciept. On the Nextel transaction reciept it lists my

    > model#,
    > > old/new serial#, and the old/new imei#. The paper work is also signed and
    > > dated by me and is on file with the Nextel office in my area.
    > > So what do I have to do to prove that I owned the phone. Signal thinks

    > that
    > > I am trying to pull one on them, but I am not. Mybe I should get the film
    > > from the camera's? Who now mybe that is not enough proof?
    > > Well I guess mybe my only option is to take signal to court!
    > >
    > >

    >
    >


    [posted via phonescoop.com]



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