SMS Text Message Spam - revisited

"David Little" <[email protected]> wrote in message
news:[email protected]...
> Spam Filter on customer's account turns off Voice Mail notification..

What the Fudge?!?!?!?

Wasn't the whole suggested fix _prior_ to the spam filter that you
could turn off SMS but you would also lose VM Notification?
Now, the solution with the Filter is that... you lose VM Notification?
That's just rediculous!

Chris

---

› See More: SMS Text Message Spam - revisited

"David Little" <[email protected]> wrote in message
news:[email protected]...
> Spam Filter on customer's account turns off Voice Mail notification..

What the Fudge?!?!?!?

Wasn't the whole suggested fix _prior_ to the spam filter that you
could turn off SMS but you would also lose VM Notification?
Now, the solution with the Filter is that... you lose VM Notification?
That's just rediculous!

Chris

Hey, I don't make this stuff; really...

I couldn't keep a straight face, and I just don't have that good of an
imagination.

I think someone at the top has been giving the Customer Service the
"Mushroom Treatment" (Feed $hit and keep in the dark).

That is the only excuse I could think for their diverse way of avoiding the
truth in some of these issues.


"All the News" <[email protected]> wrote in message
news:[email protected]...
>
> "David Little" <[email protected]> wrote in message
> news:[email protected]...
> > Spam Filter on customer's account turns off Voice Mail notification..
>
> What the Fudge?!?!?!?
>
> Wasn't the whole suggested fix _prior_ to the spam filter that you
> could turn off SMS but you would also lose VM Notification?
> Now, the solution with the Filter is that... you lose VM Notification?
> That's just rediculous!
>
> Chris
>
>

Hey, I don't make this stuff; really...

I couldn't keep a straight face, and I just don't have that good of an
imagination.

I think someone at the top has been giving the Customer Service the
"Mushroom Treatment" (Feed $hit and keep in the dark).

That is the only excuse I could think for their diverse way of avoiding the
truth in some of these issues.


"All the News" <[email protected]> wrote in message
news:[email protected]...
>
> "David Little" <[email protected]> wrote in message
> news:[email protected]...
> > Spam Filter on customer's account turns off Voice Mail notification..
>
> What the Fudge?!?!?!?
>
> Wasn't the whole suggested fix _prior_ to the spam filter that you
> could turn off SMS but you would also lose VM Notification?
> Now, the solution with the Filter is that... you lose VM Notification?
> That's just rediculous!
>
> Chris
>
>

has it gotten any better david?
tina

mine in the last 2 days are down a little, i think. only getting about 3-4
per day now.

"David Little" <[email protected]> wrote in message
news[email protected]...
> Hey, I don't make this stuff; really...
>
> I couldn't keep a straight face, and I just don't have that good of an
> imagination.
>
> I think someone at the top has been giving the Customer Service the
> "Mushroom Treatment" (Feed $hit and keep in the dark).
>
> That is the only excuse I could think for their diverse way of avoiding
the
> truth in some of these issues.
>
>
> "All the News" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "David Little" <[email protected]> wrote in message
> > news:[email protected]...
> > > Spam Filter on customer's account turns off Voice Mail notification..
> >
> > What the Fudge?!?!?!?
> >
> > Wasn't the whole suggested fix _prior_ to the spam filter that you
> > could turn off SMS but you would also lose VM Notification?
> > Now, the solution with the Filter is that... you lose VM Notification?
> > That's just rediculous!
> >
> > Chris
> >
> >
>
>

has it gotten any better david?
tina

mine in the last 2 days are down a little, i think. only getting about 3-4
per day now.

"David Little" <[email protected]> wrote in message
news[email protected]...
> Hey, I don't make this stuff; really...
>
> I couldn't keep a straight face, and I just don't have that good of an
> imagination.
>
> I think someone at the top has been giving the Customer Service the
> "Mushroom Treatment" (Feed $hit and keep in the dark).
>
> That is the only excuse I could think for their diverse way of avoiding
the
> truth in some of these issues.
>
>
> "All the News" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "David Little" <[email protected]> wrote in message
> > news:[email protected]...
> > > Spam Filter on customer's account turns off Voice Mail notification..
> >
> > What the Fudge?!?!?!?
> >
> > Wasn't the whole suggested fix _prior_ to the spam filter that you
> > could turn off SMS but you would also lose VM Notification?
> > Now, the solution with the Filter is that... you lose VM Notification?
> > That's just rediculous!
> >
> > Chris
> >
> >
>
>

David Little wrote:

> Hey, I don't make this stuff; really...
>
> I couldn't keep a straight face, and I just don't have that good of an
> imagination.
>
> I think someone at the top has been giving the Customer Service the
> "Mushroom Treatment" (Feed $hit and keep in the dark).
>
> That is the only excuse I could think for their diverse way of avoiding
> the truth in some of these issues.
>
>
> "All the News" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "David Little" <[email protected]> wrote in message
>> news:[email protected]...
>> > Spam Filter on customer's account turns off Voice Mail notification..
>>
>> What the Fudge?!?!?!?
>>
>> Wasn't the whole suggested fix _prior_ to the spam filter that you
>> could turn off SMS but you would also lose VM Notification?
>> Now, the solution with the Filter is that... you lose VM Notification?
>> That's just rediculous!
>>
>> Chris
>>
>>


Well, you both have it worng, and so why don't you 'keep in the dark' and
spread your own ****. Sorry you're having a problem- Nextel announced the
first of many fixes, and if it doesn't work for you, either call and
complain, or be patient and see if they can get everything in place. But I
would suggest using a little better attitude when calling= while I subject
myself to attitude here, they don't get paid to listen to sarcasm and your
wonderful 'wit'. Either work with them, or live with it.

David Little wrote:

> Hey, I don't make this stuff; really...
>
> I couldn't keep a straight face, and I just don't have that good of an
> imagination.
>
> I think someone at the top has been giving the Customer Service the
> "Mushroom Treatment" (Feed $hit and keep in the dark).
>
> That is the only excuse I could think for their diverse way of avoiding
> the truth in some of these issues.
>
>
> "All the News" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "David Little" <[email protected]> wrote in message
>> news:[email protected]...
>> > Spam Filter on customer's account turns off Voice Mail notification..
>>
>> What the Fudge?!?!?!?
>>
>> Wasn't the whole suggested fix _prior_ to the spam filter that you
>> could turn off SMS but you would also lose VM Notification?
>> Now, the solution with the Filter is that... you lose VM Notification?
>> That's just rediculous!
>>
>> Chris
>>
>>


Well, you both have it worng, and so why don't you 'keep in the dark' and
spread your own ****. Sorry you're having a problem- Nextel announced the
first of many fixes, and if it doesn't work for you, either call and
complain, or be patient and see if they can get everything in place. But I
would suggest using a little better attitude when calling= while I subject
myself to attitude here, they don't get paid to listen to sarcasm and your
wonderful 'wit'. Either work with them, or live with it.

As long as they have you to do their cheerleading and carry their water; the
problem will persist. If you (or them) spent as much time trying to correct
the problem as you do making excuses, the problem would have already been
corrected.

For you information (not that it matters to you), I have been very patient.
I have shared the info I have gathered from the log of the test messages
with them. I have pointed out errors in their message handling daemon, as
well as the corruption/cross-linking in their database - along with the
possibility that the online address book storage may have become infected
with a virus as the source of the increase in spam. I have been very polite,
professional, and mindful of the limit of authority trusted to customer
service. By the same token, I have not wasted their time when their
suggestions were unacceptable, and have told them as much. I expect that I
have been dealing with technical customer service issues (both sides of the
phone) for at least 25 years longer than you have had a computer; that is
about the age (25) I was when I got my first computer system in the mid
70's.

I did all of this while you were making excuses. I suppose you spent more
energy on your end; as I know I was doing some good. Your attitude about
"do anything but correct the situation" is exactly the reason that problems
like this are allowed to persist.

If this is the best that you can do, get a megaphone and cheerleader's
outfit and find some original material.

|done

"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
> David Little wrote:
>
> > Hey, I don't make this stuff; really...
> >
> > I couldn't keep a straight face, and I just don't have that good of an
> > imagination.
> >
> > I think someone at the top has been giving the Customer Service the
> > "Mushroom Treatment" (Feed $hit and keep in the dark).
> >
> > That is the only excuse I could think for their diverse way of avoiding
> > the truth in some of these issues.
> >
> >
> > "All the News" <[email protected]> wrote in message
> > news:[email protected]...
> >>
> >> "David Little" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > Spam Filter on customer's account turns off Voice Mail notification..
> >>
> >> What the Fudge?!?!?!?
> >>
> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
> >> could turn off SMS but you would also lose VM Notification?
> >> Now, the solution with the Filter is that... you lose VM Notification?
> >> That's just rediculous!
> >>
> >> Chris
> >>
> >>
>
>
> Well, you both have it worng, and so why don't you 'keep in the dark' and
> spread your own ****. Sorry you're having a problem- Nextel announced the
> first of many fixes, and if it doesn't work for you, either call and
> complain, or be patient and see if they can get everything in place. But
I
> would suggest using a little better attitude when calling= while I subject
> myself to attitude here, they don't get paid to listen to sarcasm and your
> wonderful 'wit'. Either work with them, or live with it.

As long as they have you to do their cheerleading and carry their water; the
problem will persist. If you (or them) spent as much time trying to correct
the problem as you do making excuses, the problem would have already been
corrected.

For you information (not that it matters to you), I have been very patient.
I have shared the info I have gathered from the log of the test messages
with them. I have pointed out errors in their message handling daemon, as
well as the corruption/cross-linking in their database - along with the
possibility that the online address book storage may have become infected
with a virus as the source of the increase in spam. I have been very polite,
professional, and mindful of the limit of authority trusted to customer
service. By the same token, I have not wasted their time when their
suggestions were unacceptable, and have told them as much. I expect that I
have been dealing with technical customer service issues (both sides of the
phone) for at least 25 years longer than you have had a computer; that is
about the age (25) I was when I got my first computer system in the mid
70's.

I did all of this while you were making excuses. I suppose you spent more
energy on your end; as I know I was doing some good. Your attitude about
"do anything but correct the situation" is exactly the reason that problems
like this are allowed to persist.

If this is the best that you can do, get a megaphone and cheerleader's
outfit and find some original material.

|done

"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
> David Little wrote:
>
> > Hey, I don't make this stuff; really...
> >
> > I couldn't keep a straight face, and I just don't have that good of an
> > imagination.
> >
> > I think someone at the top has been giving the Customer Service the
> > "Mushroom Treatment" (Feed $hit and keep in the dark).
> >
> > That is the only excuse I could think for their diverse way of avoiding
> > the truth in some of these issues.
> >
> >
> > "All the News" <[email protected]> wrote in message
> > news:[email protected]...
> >>
> >> "David Little" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > Spam Filter on customer's account turns off Voice Mail notification..
> >>
> >> What the Fudge?!?!?!?
> >>
> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
> >> could turn off SMS but you would also lose VM Notification?
> >> Now, the solution with the Filter is that... you lose VM Notification?
> >> That's just rediculous!
> >>
> >> Chris
> >>
> >>
>
>
> Well, you both have it worng, and so why don't you 'keep in the dark' and
> spread your own ****. Sorry you're having a problem- Nextel announced the
> first of many fixes, and if it doesn't work for you, either call and
> complain, or be patient and see if they can get everything in place. But
I
> would suggest using a little better attitude when calling= while I subject
> myself to attitude here, they don't get paid to listen to sarcasm and your
> wonderful 'wit'. Either work with them, or live with it.

David Little wrote:

> As long as they have you to do their cheerleading and carry their water;
> the
> problem will persist. If you (or them) spent as much time trying to
> correct the problem as you do making excuses, the problem would have
> already been corrected.

I'm not cheerleading- I just get sick of the whining. My experience with
this group is that the tone here is the same tone used when contacting
Customer Service.



>
> For you information (not that it matters to you), I have been very
> patient. I have shared the info I have gathered from the log of the test
> messages
> with them. I have pointed out errors in their message handling daemon, as
> well as the corruption/cross-linking in their database - along with the
> possibility that the online address book storage may have become infected
> with a virus as the source of the increase in spam. I have been very
> polite, professional, and mindful of the limit of authority trusted to
> customer
> service. By the same token, I have not wasted their time when their
> suggestions were unacceptable, and have told them as much. I expect that
> I have been dealing with technical customer service issues (both sides of
> the phone) for at least 25 years longer than you have had a computer; that
> is about the age (25) I was when I got my first computer system in the mid
> 70's.
>

You assume way too much, as it appears I was writing machine language
programming before you got your first computer (guess I'm not the young
idiot you thought I was), and have dealt with 'technical customer service
issues' before you had your first computer. Doesn't it suck to be wrong?




> I did all of this while you were making excuses. I suppose you spent more
> energy on your end; as I know I was doing some good. Your attitude about
> "do anything but correct the situation" is exactly the reason that
> problems like this are allowed to persist.

I never made any excuses- I simply stated that Nextel has identified the
problem and introduced measures to curb the problem. Even they admit it is
far from perfect, but it is a step forward. Obviously not good enough for
you, but it sounds like nothing they can do in the short term will satisy
you.

>
> If this is the best that you can do, get a megaphone and cheerleader's
> outfit and find some original material.

Far from the best that I can do, but it seems you are an isolated instance-
usually, when a problem of the magnitude you describe appears here, there
are dozens of posts describing the same thing. Don't see those here.

As for the cheerleading oufit, only if you promise to drag out the diaper
and binkie- I hate to be the only one dressed up.

>
> |done
>
> "Scott Stephenson" <[email protected]> wrote in message
> news:[email protected]...
>> David Little wrote:
>>
>> > Hey, I don't make this stuff; really...
>> >
>> > I couldn't keep a straight face, and I just don't have that good of an
>> > imagination.
>> >
>> > I think someone at the top has been giving the Customer Service the
>> > "Mushroom Treatment" (Feed $hit and keep in the dark).
>> >
>> > That is the only excuse I could think for their diverse way of avoiding
>> > the truth in some of these issues.
>> >
>> >
>> > "All the News" <[email protected]> wrote in message
>> > news:[email protected]...
>> >>
>> >> "David Little" <[email protected]> wrote in message
>> >> news:[email protected]...
>> >> > Spam Filter on customer's account turns off Voice Mail
>> >> > notification..
>> >>
>> >> What the Fudge?!?!?!?
>> >>
>> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
>> >> could turn off SMS but you would also lose VM Notification?
>> >> Now, the solution with the Filter is that... you lose VM Notification?
>> >> That's just rediculous!
>> >>
>> >> Chris
>> >>
>> >>
>>
>>
>> Well, you both have it worng, and so why don't you 'keep in the dark' and
>> spread your own ****. Sorry you're having a problem- Nextel announced
>> the first of many fixes, and if it doesn't work for you, either call and
>> complain, or be patient and see if they can get everything in place. But
> I
>> would suggest using a little better attitude when calling= while I
>> subject myself to attitude here, they don't get paid to listen to sarcasm
>> and your
>> wonderful 'wit'. Either work with them, or live with it.

David Little wrote:

> As long as they have you to do their cheerleading and carry their water;
> the
> problem will persist. If you (or them) spent as much time trying to
> correct the problem as you do making excuses, the problem would have
> already been corrected.

I'm not cheerleading- I just get sick of the whining. My experience with
this group is that the tone here is the same tone used when contacting
Customer Service.



>
> For you information (not that it matters to you), I have been very
> patient. I have shared the info I have gathered from the log of the test
> messages
> with them. I have pointed out errors in their message handling daemon, as
> well as the corruption/cross-linking in their database - along with the
> possibility that the online address book storage may have become infected
> with a virus as the source of the increase in spam. I have been very
> polite, professional, and mindful of the limit of authority trusted to
> customer
> service. By the same token, I have not wasted their time when their
> suggestions were unacceptable, and have told them as much. I expect that
> I have been dealing with technical customer service issues (both sides of
> the phone) for at least 25 years longer than you have had a computer; that
> is about the age (25) I was when I got my first computer system in the mid
> 70's.
>

You assume way too much, as it appears I was writing machine language
programming before you got your first computer (guess I'm not the young
idiot you thought I was), and have dealt with 'technical customer service
issues' before you had your first computer. Doesn't it suck to be wrong?




> I did all of this while you were making excuses. I suppose you spent more
> energy on your end; as I know I was doing some good. Your attitude about
> "do anything but correct the situation" is exactly the reason that
> problems like this are allowed to persist.

I never made any excuses- I simply stated that Nextel has identified the
problem and introduced measures to curb the problem. Even they admit it is
far from perfect, but it is a step forward. Obviously not good enough for
you, but it sounds like nothing they can do in the short term will satisy
you.

>
> If this is the best that you can do, get a megaphone and cheerleader's
> outfit and find some original material.

Far from the best that I can do, but it seems you are an isolated instance-
usually, when a problem of the magnitude you describe appears here, there
are dozens of posts describing the same thing. Don't see those here.

As for the cheerleading oufit, only if you promise to drag out the diaper
and binkie- I hate to be the only one dressed up.

>
> |done
>
> "Scott Stephenson" <[email protected]> wrote in message
> news:[email protected]...
>> David Little wrote:
>>
>> > Hey, I don't make this stuff; really...
>> >
>> > I couldn't keep a straight face, and I just don't have that good of an
>> > imagination.
>> >
>> > I think someone at the top has been giving the Customer Service the
>> > "Mushroom Treatment" (Feed $hit and keep in the dark).
>> >
>> > That is the only excuse I could think for their diverse way of avoiding
>> > the truth in some of these issues.
>> >
>> >
>> > "All the News" <[email protected]> wrote in message
>> > news:[email protected]...
>> >>
>> >> "David Little" <[email protected]> wrote in message
>> >> news:[email protected]...
>> >> > Spam Filter on customer's account turns off Voice Mail
>> >> > notification..
>> >>
>> >> What the Fudge?!?!?!?
>> >>
>> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
>> >> could turn off SMS but you would also lose VM Notification?
>> >> Now, the solution with the Filter is that... you lose VM Notification?
>> >> That's just rediculous!
>> >>
>> >> Chris
>> >>
>> >>
>>
>>
>> Well, you both have it worng, and so why don't you 'keep in the dark' and
>> spread your own ****. Sorry you're having a problem- Nextel announced
>> the first of many fixes, and if it doesn't work for you, either call and
>> complain, or be patient and see if they can get everything in place. But
> I
>> would suggest using a little better attitude when calling= while I
>> subject myself to attitude here, they don't get paid to listen to sarcasm
>> and your
>> wonderful 'wit'. Either work with them, or live with it.

As long as Nextel will stick to one story and execute the solution, I will
be happy to wait.

With the different stories I have received in the past month, there is no
way that they can execute a solution, as the cause and effect (in their own
words) is in constant motion.

The problem extends far past my telephone number. The program is dropping
spam on the nearest phone in service to the number it was aimed at.

I also receive 50 to 100 of the Microsoft Update virus messages per day in
my computer email, and have taken measures to block them from ever hitting
my inbox; it is not rocket science. Just because you (or someone else)
isn't receiving the magnitude that I am, doesn't keep it from being reality.

FWIW, I don't fall down in pain every time someone dies in this world, but
that doesn't keep their passing from being fact; especially to those close
to them.

In other words, just because there aren't 15 to 50 spam messages landing on
your phone every day doesn't mean that it isn't happening., and getting
worse.

If you have all that experience in programming; especially in assembly, than
you, of all people, should know just how ineffective they have been at
correcting the problem.


"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
> David Little wrote:
>
> > As long as they have you to do their cheerleading and carry their water;
> > the
> > problem will persist. If you (or them) spent as much time trying to
> > correct the problem as you do making excuses, the problem would have
> > already been corrected.
>
> I'm not cheerleading- I just get sick of the whining. My experience with
> this group is that the tone here is the same tone used when contacting
> Customer Service.
>
>
>
> >
> > For you information (not that it matters to you), I have been very
> > patient. I have shared the info I have gathered from the log of the test
> > messages
> > with them. I have pointed out errors in their message handling daemon,
as
> > well as the corruption/cross-linking in their database - along with the
> > possibility that the online address book storage may have become
infected
> > with a virus as the source of the increase in spam. I have been very
> > polite, professional, and mindful of the limit of authority trusted to
> > customer
> > service. By the same token, I have not wasted their time when their
> > suggestions were unacceptable, and have told them as much. I expect
that
> > I have been dealing with technical customer service issues (both sides
of
> > the phone) for at least 25 years longer than you have had a computer;
that
> > is about the age (25) I was when I got my first computer system in the
mid
> > 70's.
> >
>
> You assume way too much, as it appears I was writing machine language
> programming before you got your first computer (guess I'm not the young
> idiot you thought I was), and have dealt with 'technical customer service
> issues' before you had your first computer. Doesn't it suck to be wrong?
>
>
>
>
> > I did all of this while you were making excuses. I suppose you spent
more
> > energy on your end; as I know I was doing some good. Your attitude
about
> > "do anything but correct the situation" is exactly the reason that
> > problems like this are allowed to persist.
>
> I never made any excuses- I simply stated that Nextel has identified the
> problem and introduced measures to curb the problem. Even they admit it
is
> far from perfect, but it is a step forward. Obviously not good enough for
> you, but it sounds like nothing they can do in the short term will satisy
> you.
>
> >
> > If this is the best that you can do, get a megaphone and cheerleader's
> > outfit and find some original material.
>
> Far from the best that I can do, but it seems you are an isolated
instance-
> usually, when a problem of the magnitude you describe appears here, there
> are dozens of posts describing the same thing. Don't see those here.
>
> As for the cheerleading oufit, only if you promise to drag out the diaper
> and binkie- I hate to be the only one dressed up.
>
> >
> > |done
> >
> > "Scott Stephenson" <[email protected]> wrote in message
> > news:[email protected]...
> >> David Little wrote:
> >>
> >> > Hey, I don't make this stuff; really...
> >> >
> >> > I couldn't keep a straight face, and I just don't have that good of
an
> >> > imagination.
> >> >
> >> > I think someone at the top has been giving the Customer Service the
> >> > "Mushroom Treatment" (Feed $hit and keep in the dark).
> >> >
> >> > That is the only excuse I could think for their diverse way of
avoiding
> >> > the truth in some of these issues.
> >> >
> >> >
> >> > "All the News" <[email protected]> wrote in message
> >> > news:[email protected]...
> >> >>
> >> >> "David Little" <[email protected]> wrote in message
> >> >> news:[email protected]...
> >> >> > Spam Filter on customer's account turns off Voice Mail
> >> >> > notification..
> >> >>
> >> >> What the Fudge?!?!?!?
> >> >>
> >> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
> >> >> could turn off SMS but you would also lose VM Notification?
> >> >> Now, the solution with the Filter is that... you lose VM
Notification?
> >> >> That's just rediculous!
> >> >>
> >> >> Chris
> >> >>
> >> >>
> >>
> >>
> >> Well, you both have it worng, and so why don't you 'keep in the dark'
and
> >> spread your own ****. Sorry you're having a problem- Nextel announced
> >> the first of many fixes, and if it doesn't work for you, either call
and
> >> complain, or be patient and see if they can get everything in place.
But
> > I
> >> would suggest using a little better attitude when calling= while I
> >> subject myself to attitude here, they don't get paid to listen to
sarcasm
> >> and your
> >> wonderful 'wit'. Either work with them, or live with it.
>

As long as Nextel will stick to one story and execute the solution, I will
be happy to wait.

With the different stories I have received in the past month, there is no
way that they can execute a solution, as the cause and effect (in their own
words) is in constant motion.

The problem extends far past my telephone number. The program is dropping
spam on the nearest phone in service to the number it was aimed at.

I also receive 50 to 100 of the Microsoft Update virus messages per day in
my computer email, and have taken measures to block them from ever hitting
my inbox; it is not rocket science. Just because you (or someone else)
isn't receiving the magnitude that I am, doesn't keep it from being reality.

FWIW, I don't fall down in pain every time someone dies in this world, but
that doesn't keep their passing from being fact; especially to those close
to them.

In other words, just because there aren't 15 to 50 spam messages landing on
your phone every day doesn't mean that it isn't happening., and getting
worse.

If you have all that experience in programming; especially in assembly, than
you, of all people, should know just how ineffective they have been at
correcting the problem.


"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
> David Little wrote:
>
> > As long as they have you to do their cheerleading and carry their water;
> > the
> > problem will persist. If you (or them) spent as much time trying to
> > correct the problem as you do making excuses, the problem would have
> > already been corrected.
>
> I'm not cheerleading- I just get sick of the whining. My experience with
> this group is that the tone here is the same tone used when contacting
> Customer Service.
>
>
>
> >
> > For you information (not that it matters to you), I have been very
> > patient. I have shared the info I have gathered from the log of the test
> > messages
> > with them. I have pointed out errors in their message handling daemon,
as
> > well as the corruption/cross-linking in their database - along with the
> > possibility that the online address book storage may have become
infected
> > with a virus as the source of the increase in spam. I have been very
> > polite, professional, and mindful of the limit of authority trusted to
> > customer
> > service. By the same token, I have not wasted their time when their
> > suggestions were unacceptable, and have told them as much. I expect
that
> > I have been dealing with technical customer service issues (both sides
of
> > the phone) for at least 25 years longer than you have had a computer;
that
> > is about the age (25) I was when I got my first computer system in the
mid
> > 70's.
> >
>
> You assume way too much, as it appears I was writing machine language
> programming before you got your first computer (guess I'm not the young
> idiot you thought I was), and have dealt with 'technical customer service
> issues' before you had your first computer. Doesn't it suck to be wrong?
>
>
>
>
> > I did all of this while you were making excuses. I suppose you spent
more
> > energy on your end; as I know I was doing some good. Your attitude
about
> > "do anything but correct the situation" is exactly the reason that
> > problems like this are allowed to persist.
>
> I never made any excuses- I simply stated that Nextel has identified the
> problem and introduced measures to curb the problem. Even they admit it
is
> far from perfect, but it is a step forward. Obviously not good enough for
> you, but it sounds like nothing they can do in the short term will satisy
> you.
>
> >
> > If this is the best that you can do, get a megaphone and cheerleader's
> > outfit and find some original material.
>
> Far from the best that I can do, but it seems you are an isolated
instance-
> usually, when a problem of the magnitude you describe appears here, there
> are dozens of posts describing the same thing. Don't see those here.
>
> As for the cheerleading oufit, only if you promise to drag out the diaper
> and binkie- I hate to be the only one dressed up.
>
> >
> > |done
> >
> > "Scott Stephenson" <[email protected]> wrote in message
> > news:[email protected]...
> >> David Little wrote:
> >>
> >> > Hey, I don't make this stuff; really...
> >> >
> >> > I couldn't keep a straight face, and I just don't have that good of
an
> >> > imagination.
> >> >
> >> > I think someone at the top has been giving the Customer Service the
> >> > "Mushroom Treatment" (Feed $hit and keep in the dark).
> >> >
> >> > That is the only excuse I could think for their diverse way of
avoiding
> >> > the truth in some of these issues.
> >> >
> >> >
> >> > "All the News" <[email protected]> wrote in message
> >> > news:[email protected]...
> >> >>
> >> >> "David Little" <[email protected]> wrote in message
> >> >> news:[email protected]...
> >> >> > Spam Filter on customer's account turns off Voice Mail
> >> >> > notification..
> >> >>
> >> >> What the Fudge?!?!?!?
> >> >>
> >> >> Wasn't the whole suggested fix _prior_ to the spam filter that you
> >> >> could turn off SMS but you would also lose VM Notification?
> >> >> Now, the solution with the Filter is that... you lose VM
Notification?
> >> >> That's just rediculous!
> >> >>
> >> >> Chris
> >> >>
> >> >>
> >>
> >>
> >> Well, you both have it worng, and so why don't you 'keep in the dark'
and
> >> spread your own ****. Sorry you're having a problem- Nextel announced
> >> the first of many fixes, and if it doesn't work for you, either call
and
> >> complain, or be patient and see if they can get everything in place.
But
> > I
> >> would suggest using a little better attitude when calling= while I
> >> subject myself to attitude here, they don't get paid to listen to
sarcasm
> >> and your
> >> wonderful 'wit'. Either work with them, or live with it.
>

David Little wrote:

> As long as Nextel will stick to one story and execute the solution, I will
> be happy to wait.
>
> With the different stories I have received in the past month, there is no
> way that they can execute a solution, as the cause and effect (in their
> own words) is in constant motion.

Who's words? Customer Care? Or Tech support? Program developer? Sales
people? There are only two groups here I would trust (actually one), as
the others have neither the knowledge, training or expertise to have any
comprehension of the problem, or the solution.

>
> The problem extends far past my telephone number. The program is dropping
> spam on the nearest phone in service to the number it was aimed at.
>
> I also receive 50 to 100 of the Microsoft Update virus messages per day in
> my computer email, and have taken measures to block them from ever hitting
> my inbox; it is not rocket science. Just because you (or someone else)
> isn't receiving the magnitude that I am, doesn't keep it from being
> reality.

I'm getting just any many update viruses, and have taken the same measures
you have. But we are both doing it on machines and networks that are much
more sophisticated and developed than anything you will see in a cellular
network for at least another decade. I'd load a spam filter on my phone in
a heartbeat if the network and the technology allowed it.


>
> If you have all that experience in programming; especially in assembly,
> than you, of all people, should know just how ineffective they have been
> at correcting the problem.
>
>

Don't get me wrong- I do understand there is a problem, and Nextel has
recognized at least enough of the problem to start working on it. But the
key phrase is 'start working on it.' I'll bet that one of the reasons for
the constant delays in rolling out any controls is that each iteration has
exposed more troubles than it has cured, and the last thing they would want
to do is roll something out that makes the system worse (like a filter that
blocks legitimate messages in addition to the spam). And while this may
not be the answer you desire, it is a basic tenet in system design and
administration- you fix the problem without creating new ones. So they are
taking it slow- a development approach that I can certainly appreciate.

I'm sure that some of the server issues you have mentioned are certasinly
playing into the equation. And I have seen server corruption take up to
six months to totally go away on a couple of ocassions. This part of your
discussion could explain a lot of things.