Results 1 to 13 of 13
  1. #1
    Scott Stephenson
    Guest
    ( BW)(VA-NEXTEL)(NXTL) Nextel Pioneers Electronic Distribution of Monthly
    Bills; New Billing Methods are a First for a Top-Tier Wireless Carrier;
    Nextel Provides Customers with Choices

    Business Editors/High-Tech Writers

    RESTON, Va.--(BUSINESS WIRE)--Dec. 1, 2003--Nextel Communications Inc.
    (NASDAQ:NXTL) today announced the availability of two new convenient methods
    for Nextel customers to receive their entire monthly bill through an e-mail
    attachment or by fax at no additional cost. In addition to being able to
    access invoices on www.nextel.com, the Electronic Invoice Delivery options
    will enable Nextel customers to get things done quickly and easily with
    automatic printing via fax or click-and-print via the e-mail attachment.
    "Nextel's award-winning commitment to customers continues with the
    addition of these billing options," said Dick LeFave, senior vice president
    and chief information officer for Nextel. "We're focused on providing the
    best customer care through strategic investments in our people, our network
    and back office systems."
    Nextel customers with five or less wireless phones wishing to receive
    their bill through e-mail or fax can visit http://www.nextel.com/mynextel/
    to set up their preferred billing option. "Once we completed our billing
    systems conversion last year, we turned our attention to facilitating the
    fax and e-mail functionality," added LeFave. Earlier this year, the company
    enabled customers to access their invoices and call detail as well as
    up-to-date cellular and Nextel Direct Connect(TM) walkie-talkie usage, at no
    additional charge via the Web.





    See More: New Billing Options




  2. #2
    JL
    Guest

    Re: New Billing Options

    <"Nextel's award-winning commitment to customers continues with the
    addition of these billing options," said Dick LeFave, senior vice president>

    What a joke.....their idea of customer service is reminisant of the old
    Soviet Union.





  3. #3
    JL
    Guest

    Re: New Billing Options

    <"Nextel's award-winning commitment to customers continues with the
    addition of these billing options," said Dick LeFave, senior vice president>

    What a joke.....their idea of customer service is reminisant of the old
    Soviet Union.





  4. #4
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > <"Nextel's award-winning commitment to customers continues with the
    > addition of these billing options," said Dick LeFave, senior vice

    president>
    >
    > What a joke.....their idea of customer service is reminisant of the old
    > Soviet Union.
    >
    >


    Yeah- I hate it when a company lets me see call detail, emails by bill to me
    and minutes used and then doesn't charge me for it. And then they have the
    audacity to answer my call in less than a minute most times when I call
    them. Oh yeah- this is good stuff, isn't it?





  5. #5
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > <"Nextel's award-winning commitment to customers continues with the
    > addition of these billing options," said Dick LeFave, senior vice

    president>
    >
    > What a joke.....their idea of customer service is reminisant of the old
    > Soviet Union.
    >
    >


    Yeah- I hate it when a company lets me see call detail, emails by bill to me
    and minutes used and then doesn't charge me for it. And then they have the
    audacity to answer my call in less than a minute most times when I call
    them. Oh yeah- this is good stuff, isn't it?





  6. #6
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > <"Nextel's award-winning commitment to customers continues with the
    > addition of these billing options," said Dick LeFave, senior vice

    president>
    >
    > What a joke.....their idea of customer service is reminisant of the old
    > Soviet Union.
    >
    >


    Oh- do yourself a favor. Take a look at the other alt.cellular newsgroups-
    you'll find numerous threads on each group bemoaning the state of that
    particular carrier's Customer Service, and the stories are pretty horrible.
    A quick glance of this group shows a complete lack of these threads,
    although I'm sure this mention of it will open the floodgates.





  7. #7
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > <"Nextel's award-winning commitment to customers continues with the
    > addition of these billing options," said Dick LeFave, senior vice

    president>
    >
    > What a joke.....their idea of customer service is reminisant of the old
    > Soviet Union.
    >
    >


    Oh- do yourself a favor. Take a look at the other alt.cellular newsgroups-
    you'll find numerous threads on each group bemoaning the state of that
    particular carrier's Customer Service, and the stories are pretty horrible.
    A quick glance of this group shows a complete lack of these threads,
    although I'm sure this mention of it will open the floodgates.





  8. #8
    JL
    Guest

    Re: New Billing Options

    It's good to live in a little perfect world. I hope you never have problems
    with them because they basically do not care one bit about you. I have been
    with them for six years and will soon port over to probably verizon. If you
    open your eyes you will see complaints about Nextel all over the internet.


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]
    >
    > "JL" <[email protected]> wrote in message
    > news:[email protected]
    > > <"Nextel's award-winning commitment to customers continues with the
    > > addition of these billing options," said Dick LeFave, senior vice

    > president>
    > >
    > > What a joke.....their idea of customer service is reminisant of the old
    > > Soviet Union.
    > >
    > >

    >
    > Oh- do yourself a favor. Take a look at the other alt.cellular

    newsgroups-
    > you'll find numerous threads on each group bemoaning the state of that
    > particular carrier's Customer Service, and the stories are pretty

    horrible.
    > A quick glance of this group shows a complete lack of these threads,
    > although I'm sure this mention of it will open the floodgates.
    >
    >






  9. #9
    JL
    Guest

    Re: New Billing Options

    It's good to live in a little perfect world. I hope you never have problems
    with them because they basically do not care one bit about you. I have been
    with them for six years and will soon port over to probably verizon. If you
    open your eyes you will see complaints about Nextel all over the internet.


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]
    >
    > "JL" <[email protected]> wrote in message
    > news:[email protected]
    > > <"Nextel's award-winning commitment to customers continues with the
    > > addition of these billing options," said Dick LeFave, senior vice

    > president>
    > >
    > > What a joke.....their idea of customer service is reminisant of the old
    > > Soviet Union.
    > >
    > >

    >
    > Oh- do yourself a favor. Take a look at the other alt.cellular

    newsgroups-
    > you'll find numerous threads on each group bemoaning the state of that
    > particular carrier's Customer Service, and the stories are pretty

    horrible.
    > A quick glance of this group shows a complete lack of these threads,
    > although I'm sure this mention of it will open the floodgates.
    >
    >






  10. #10
    Bill Roland
    Guest

    Re: New Billing Options

    I chose NEXTEL precisely because comments about their customer service
    seemed to be very hard to find, which meant they were probably doing
    something right. I have to say its very easy to get things done when I call
    NEXTEL Customer Service, very short hold times, and they do what they say
    they will do, very quickly. Quite a change from Alltel or Sprint. With
    good Customer Service, it makes the fact that I am paying slightly more now
    seem worth it (although I have a MUCH better rate plan than I did with
    Alltel, with the free Incoming 400, NEXTEL loses on me ever month because
    most of my calls are inbound). Overall I am very happy.


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > It's good to live in a little perfect world. I hope you never have

    problems
    > with them because they basically do not care one bit about you. I have

    been
    > with them for six years and will soon port over to probably verizon. If

    you
    > open your eyes you will see complaints about Nextel all over the internet.
    >
    >
    > "Scott Stephenson" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "JL" <[email protected]> wrote in message
    > > news:[email protected]
    > > > <"Nextel's award-winning commitment to customers continues with the
    > > > addition of these billing options," said Dick LeFave, senior vice

    > > president>
    > > >
    > > > What a joke.....their idea of customer service is reminisant of the

    old
    > > > Soviet Union.
    > > >
    > > >

    > >
    > > Oh- do yourself a favor. Take a look at the other alt.cellular

    > newsgroups-
    > > you'll find numerous threads on each group bemoaning the state of that
    > > particular carrier's Customer Service, and the stories are pretty

    > horrible.
    > > A quick glance of this group shows a complete lack of these threads,
    > > although I'm sure this mention of it will open the floodgates.
    > >
    > >

    >
    >






  11. #11
    Bill Roland
    Guest

    Re: New Billing Options

    I chose NEXTEL precisely because comments about their customer service
    seemed to be very hard to find, which meant they were probably doing
    something right. I have to say its very easy to get things done when I call
    NEXTEL Customer Service, very short hold times, and they do what they say
    they will do, very quickly. Quite a change from Alltel or Sprint. With
    good Customer Service, it makes the fact that I am paying slightly more now
    seem worth it (although I have a MUCH better rate plan than I did with
    Alltel, with the free Incoming 400, NEXTEL loses on me ever month because
    most of my calls are inbound). Overall I am very happy.


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > It's good to live in a little perfect world. I hope you never have

    problems
    > with them because they basically do not care one bit about you. I have

    been
    > with them for six years and will soon port over to probably verizon. If

    you
    > open your eyes you will see complaints about Nextel all over the internet.
    >
    >
    > "Scott Stephenson" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "JL" <[email protected]> wrote in message
    > > news:[email protected]
    > > > <"Nextel's award-winning commitment to customers continues with the
    > > > addition of these billing options," said Dick LeFave, senior vice

    > > president>
    > > >
    > > > What a joke.....their idea of customer service is reminisant of the

    old
    > > > Soviet Union.
    > > >
    > > >

    > >
    > > Oh- do yourself a favor. Take a look at the other alt.cellular

    > newsgroups-
    > > you'll find numerous threads on each group bemoaning the state of that
    > > particular carrier's Customer Service, and the stories are pretty

    > horrible.
    > > A quick glance of this group shows a complete lack of these threads,
    > > although I'm sure this mention of it will open the floodgates.
    > >
    > >

    >
    >






  12. #12
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > It's good to live in a little perfect world. I hope you never have

    problems
    > with them because they basically do not care one bit about you. I have

    been
    > with them for six years and will soon port over to probably verizon. If

    you
    > open your eyes you will see complaints about Nextel all over the internet.


    Well, good luck with Verizon. BTW- you might want to hop over to
    alt.cellular.verizon. There are a couple of pretty lengthy, recent threads
    talking about how Verizon Customer Care seems to be pretty bad over the last
    couple of months. I just looked (with open eyes)- I don't see anything like
    that here.

    Hmmmmmmmmmmmmmmm.........





  13. #13
    Scott Stephenson
    Guest

    Re: New Billing Options


    "JL" <[email protected]> wrote in message
    news:[email protected]
    > It's good to live in a little perfect world. I hope you never have

    problems
    > with them because they basically do not care one bit about you. I have

    been
    > with them for six years and will soon port over to probably verizon. If

    you
    > open your eyes you will see complaints about Nextel all over the internet.


    Well, good luck with Verizon. BTW- you might want to hop over to
    alt.cellular.verizon. There are a couple of pretty lengthy, recent threads
    talking about how Verizon Customer Care seems to be pretty bad over the last
    couple of months. I just looked (with open eyes)- I don't see anything like
    that here.

    Hmmmmmmmmmmmmmmm.........





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